A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
We at Life Storage want to maintain the best storage facilities in Hicksville, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Our storage units located at Life Storage (formerly Extra Space)-Mesa, 8803 E Pecos Rd Mesa, AZ 85212, were purchased by Life Storage just prior to 2022. Life Storage, a publicly traded giant in the self-storage industry, formerly known as Sovran Self Storage, rebranded in 2017 and boasts of having a "customer-centric focus, progressive growth, and innovative technologies."
On a recent trip to my storage units (at the above location) I discovered water/foreign substance had come through the roof/walls of both my units and the walls appeared to have oxidation setting into the masonry structure.
I reported this to Kristine in the front office via telephone and emailed over pictures to confirm the condition of my units. I did not hear anything back from anyone. I went in person to ask for a walk-through inspection with a team member, which was done. I was told at the end of the walk-through Life Storage would take no responsibility for any of my belongings in the event they were compromised.
I was told the facility has a faulty roof drainage system. This design flaw results in water collected on the roof not having an adequate escape route off the roof. The conduits which are supposed to carry the water off the roof are positioned/designed to where the openings sit above what would be the pooling water line on the roof. Therefore, the water has no gravity assisted way to be carried off the roof resulting in an accumulation, which is entering into the storage units.
Dave the manager reached out to me (per my request) and offered me some boxes in the event I wanted to move my things to another unit within the facility. He reiterated, because I declined the third-party insurance I was on my own when it came to any of my things needing to be repaired or replaced. When I asked who was going to cover the time and cost of the labor to relocate my things, I was told, "you would." When I asked who would take responsibility if any of my things were compromised, I was told, "you would."
I reached out to Mr. Philip Wilfong, Regional Vice President, who was prompt in responding to my issue and put me in touch with Mr. Sungsoo Chun, Area Manager. Mr. Chun did not support or condone the way things were handled and did extend an apology. To rectify the issue, he committed to refund me a month of rent and agreed to "take care" of moving my things from the compromised units to neighboring units. During a scheduled meeting in early March to move my family's things and assess the damage to the contained items Mr. Chun arrived at the storage location with two other employees and a single box dolly to move-out and transfer two 10x10 units. Both full packed. The details of this plan were never discussed with me. He himself and those he recruited were dressed in polo shirts and dress pants. Furthermore, one of the gentlemen with him was at least 30 years my senior. Hear me. This is in no way to demean or diminish his abilities at all. Rather, it was offensive to me for Mr. Chun to suggest I stand by and let a seasoned man (who given his experience and wisdom should be overseeing all of us there, including Mr. Chun) labor in moving my stuff. This would be the equivalent to a very fit and able body thirty- or forty-year-old standing there watching his father move his things in and out of a said location, for most of the day. I took exception to this on the basis; 1) a team with no moving experience was a poor and inefficient use of resources (including mine); 2) who was to be held liable/insured if someone was injured or something was broken; 3) it was dishonoring and disrespectful; 4) demonstrated a lack of ownership and responsibility. When he said "we will take care of moving your things" my expectation, and I believe a reasonable one, was for someone in his leadership role to take full responsibility for the time and finances to hire a moving crew to do it the right way. When I challenged him, it was apparent where his character and leadership fundamentals rest. He refused to pay to have my things moved by a bonified company. When I told him I would be hiring someone and would apply my one-month credit to front the bill his reply was, "well, I'm not going to just write you a check." When I gave further pushback about his decision making, approach, and communication his response was, "I'm sorry that's how you feel and think...". At one point I asked him directly if he could remember the last time, he moved his family's belongings himself. I was inviting him to reflect on how realistic his assessment and plan to execute the task at hand was. He replied, "I haven't." Therein lies the issue. . His mindset and behavior were nothing short of arrogant, unsympathetic, and disrespectful. His team had a front row seat to his standards and embodiment of Life Storage. I never did receive any measure of apology from Dave, Site Manager, since our "you would" conversation over the phone. Photos of white substance all over my military duffels."
"Elena the store manager and her staff are great in their service. Very humble. Elena goes the extra step to make sure that customers are well taken care. Thank you so much"
"Wonderful staff ,extremely helpful & informative.
Big thumbs up👍 to Lene ,Iyonna & Rosestar. I left Public Storage to come to this location. I wish I would have done this a long time ago."
"Great storage facility! This was the first storage unit I have ever rented and the staff here made it a breeze. They help you as much as they can every step of the way.
I've now been a customer for over a year now and they are still as helpful as ever.
The facility itself is nice and clean and the storage rates are very reasonable.
Highly recommended to anyone looking for clean, safe, and affordable storage with great customer service."
"My son referred us to Life Storage. We sold our house after 40 years and moved to a coop, needless to say we needs a storage unit. Life storage employees are friendly and helpful. The facility is clean, more than enough carts. If looking for a storage unit, we would highly recommend Life Storage."
"This place is great. Honestly this is the cleanest facility my business has ever utilized on long island. The manager and staff are always accommodating willing to help."
"Throughout life 's journeys I've gone to many different storage facility businesses throughout Long Island. Life storage in Hicksville is the best I've been to yet. First off the facility is in Tip top condition overall cleanliness 10 out of 10. Customer service is 10 out of 10!!!!! the store manager really takes time to meet your needs.
Before you enter the building you'll find plenty of large automatic doors and a Convenient loading dock. There are two elevators that lead you to four floors with hundreds upon hundreds of spaces. There is adequate automatic lighting through the facility.
Special shout out to the store manager Lene for running a fine oiled business."
"Lene was mad awesome. She explained everything in a lovable and delightful manner. And she extended my reservation and rate after I told her of my last day at Public Storage. What a nice and compassionate lady. I’m also amazed by how clean this facility is, the variety of carts available for use, the ease of swing doors instead of roll-ups, the lights and security throughout, and the longer access hours."
"Lena the manager is a National Treasure - I've never come across a team leader that has such friendliness, caring and compassion, and accommodative as she has been. I would stay with Life Storage at the Hicksville location for her alone - rest of the team has been fabulous as well. Facilities are new and modern, and everything just works as expected - 10 stars if possible."
"Safest Storage around . Clean and organized with a nice office. The manager Leana is constantly delivering the best quality service and helps with anything and everything . The price is also great!"
"Got my first ever storage unit here a few months ago. Lena was a doll and made sure I understood everything before moving my stuff in.
Came back today and Lena remembered my husband and I from a few months ago!! This place makes you feel like family and safe! Never an issue, highly recommend, best price for a unit in the area!!!"
"The employees at this location are all nice, decent people and very kind.
The company on the other hand IS A COMPLETELY DIFFERENT STORY.... they were absolutely heartless throughout the COVID-19 crisis, and continuing to this day... thet relentlessly charge a 15% late fee (if you're 6 days late) and another $150 "lien fee" if you fall 30 days behind. So if you having money trouble they want to beat you up.
To add insult to injury they just raised their rates on top of it all."
"Getting a storage is the best thing I’ve done for myself and my family. It’s a great place to store the things I no longer have for in my apartment. We came to Life Storage because we they have the best price for the size of the units they have. We got a large unit and absolutely love coming to our unit.
Lene helped us with our entire process from start to finish and it was such a pleasure to work with her! Make sure to as for her when you are there. She really goes above abs beyond to help you get your things into storage and has an answer for any questions you may have. Thank you Lene!! We appreciate you!!!
The facility is always clean and well maintained. You need a code to get in and out and there is lots of security all around so it feels safe.
I highly recommend Life Storage!!"
"Getting a storage is the best thing I've done for myself and my family. It's a great place to store the things I no longer have for in my apartment. We came to Life Storage because we they have the best price for the size of the units they have. We got a large unit and absolutely love coming to our unit.
Lene helped us with our entire process from start to finish and it was such a pleasure to work with her! Make sure to as for her when you are there. She really goes above abs beyond to help you get your things into storage and has an answer for any questions you may have. Thank you Lene!! We appreciate you!!!
The facility is always clean and well maintained. You need a code to get in and out and there is lots of security all around so it feels safe.
I highly recommend this place!"
"Coming to this storage and interacting with Lene always makes my day. She’s just so warm and professional, and a worker who actually likes making conversation with her customers. Besides being knowledgeable in her business, she really takes the time and effort to please her customers beyond what’s necessary or given. I’m so glad to have stored my belongings here."
"I have been using life storage in hicksville for years. I have to compliment one of your employees Lene McLean. She is always pleasant and helpful. Lene is very knowledgeable and always can answer any questions I may have. Lene is a real asset to your organization"
"Lene was mad awesome. She explained everything in a lovable and delightful manner, and I'm just obsessed with how tall this Viking lady is - she says she's Viking!
But really, I need to comment on how understanding, sympathetic, and generous she is. I had a questionable experience with an employee at another Life Storage location and Lene knew exactly what recourse and tact to take after I confided to her what happened. And because she knew I felt saddened, Lene offered me to rent the moving van for free if I wanted to bring all my business to her instead!
Thank you Lene, you easily turned my bad day into a happy one over a simple conversation."
"Lene the manager was great! Very helpful in helping me set up the account and new storage unit and she is very friendly. I am actually excited to switch over to this facility. I already know it will be better than the others I have used in the past!"
"The staff there is great! Lena was there to help me from start to finish from purchase to filling the unit there was excellent communication and professional service provided. Definitely would recommend this place not only for the staff but for the physical location itself. The building is clean and presentable and easy to access with your code."
"I have been a customer for over 15 years. Recently, I needed additional space. Lene McLean provided such expert advice and assistance, it made this one of the easiest and pleasurable experiences I have had since I started using this facility. She is extremely knowledgeable, honest and efficient. I would recommend her without hesitation for all your storage needs."
"My family has been using the storage faculty for about 5 years. Clean and always cold in there. Great conditions for organizing your unit. Amazing hours. You feel secure and safe there.
Management is great. Lena is so caring. Makes sure her customers are always happy. She takes time to know you personally."
"I wanted to downsize to a smaller unit and get rid of most of my stuff. Lene kept telling me I could go from my 10x15 to a 5x15 but when I saw the empty unit I didn’t think I could do it. Another very nice person I ran into today saw what I had and took some of my stuff also and said I could do it, so yes I got the 5x15 and I’m sure what I’ll have left will fit. Thank you again Lene!!"
"Life storage was there for me when I needed them! The customer service is outstanding. Lene is so incredibly helpful, sweet and responsive. I recommend this storage facility to anyone.....you wont regret it!"
"So far, so good. The building looks clean and my unit looks good. I was able to take advantage of the contactless rental. The leave a cute tote bag and supply you with a new lock for $15 but honestly, it's about the same price if you get it at H.D. They even leave a letter opener to open the hard plastic package, something you might not think to bring. When I returned later to add items, they have plenty of carts and trolleys to move your things. Be prepared to provide renters or home insurance or you will be required to select their insurance (according to your unit size)."
"Lens was a great help today she helped me set up my online account today which will be great when I can't get there to pay in person she is always pleasant and polite I always can count on her if I ever have any issues"
"Hello
I have a storage unit in the Hicksville location.
Lene the manager does everything she can to help me, the most important things mean everything to her and she truly loves to help people. The sore is always clean and there is always enough carts to move your stuff into your unit.
Thank you for her!"
"My experience with Life Storage has been the most positive storage experience I have ever had in my life! The management and the staff goes above and beyond what is expected. I highly recommend this location!"
"I have been using storage facilities for a long time. This was my favorite storage facility. Life Storage in Hicksville begins with a large flat parking lot. There are FIVE entry doors and a loading dock all available to us. There are plenty of carts for moving your stuff in various shapes and sizes. The sidewalk is flat so your cart will not usually roll away. They have large public bathrooms and the staff is friendly and helpful. Their hallways are wide and they have two elevators. I recently moved to a facility closer to home and many of these conveniences are missing. The only downside which is true of ALL STORAGE facilities is they raise the rent price each year. That is just the nature of storage."
"Raj and “Leena” are super kind and helpful. Everyone I’ve spoken with at this location has been incredibly helpful and patient from the start and especially now as I am conducting a move cross- country with my brother overseeing the move in place of me to get my storage items out of this location. I have been working with this office personnel to ensure that all my paperwork is filled out properly and they have been so helpful to ensure a smooth move. Thank you!"
"Hi my names cohens Olivier & i needed a place to put my belongings & my friend Christ referred me to LIFE STORAGE & I must say that was like the best, the front desk ladies name lene McLean &. Eli brooks went out their way to help me since it was my first time McLean treated me like a mom lol showed me around told everything that I needed to know about a storage and they have a great sense of humor make you feel like you’re home so I must say I was really satisfied with their help"
"Been with life storage for 4 years and absolutely no complaints! Staff is wonderful! They're very helpful and quickly address any questions or concerns. They're very easy to talk to and willing to work with you. Facility very clean and up to date. I will highly recommend this place. I will miss the women in the front. Angie and i think lina or lene were absolutely wonderful!!!!"
"Been with life storage for 4 years and absolutely no complaints! Staff is wonderful! They're very helpful and quickly address any questions or concerns. They're very easy to talk to and willing to work with you. Facility very clean and up to date. I will highly recommend this place. I will miss the women in the front."
"Been with life storage for 4 years and absolutely no complaints! Staff is wonderful! They're very helpful and quickly address any questions or concerns. They're very easy to talk to and willing to work with you. Facility very clean and up to date. I will highly recommend this place. I will miss the women in the front."
"I never write reviews, but i feel compelled to share how positive my experience has been with manager Lene McLean quarterbacking and facilitating my move into the unit. With so many moving parts, Lene was incredibly attentive to detail, and exceedingly patient throughout this tumultuous move. Lene is a commensurate professional who not only made sure the move went smoothly, she even acted as a therapist to calm and soothe my partner (downsizing from a 7,000 sq ft home into the unit is not thd easiest thing to do). The facilities are immaculate and the management is exceptional. Thanks again Kene, I highly recommend!"
"I am very happy with life storage. I have been here for 5 years. Staff is very friendly and helpful.
I recommend life storage and staff 100% percent
Come here and check it out."
"Life storage is a great climate controlled storage facility, always clean and super accessible to load and unload. The staff is friendly and super knowledgeable!"
"I have been a customer at life storage for 2yrs and I am very pleased with the customer service at this location. I pay my bill with Raj who is very helpful and knowledgeable."
"Lene McLean the manager Life Storage in Hicksville was amazing. She helped me completely with booking our unit and made all good recommendations and is extremely knowledgeable. Lene sincerely cares about helping people and its nice to get a human on the phone.
The facility was immaculate and Im very happy that we chose this location and Lena made it very comfortable dealing with this place."
"It was fine while we had our stuff stored there but on the day we were leaving the staff member there was highly unprofessional. I was glad we were on our way out."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Hicksville and Jericho
Our self storage facility on W John St is located southeast of the Northern State Pkwy, between W Barclay St and Newbridge Rd, near Hicksville LIRR Station. Click here for directions to this Life Storage.
At Life Storage Facility #439, we offer great property security systems and clean, affordable storage units to rent for the residents of Jericho, Hicksville, New Cassel, and other neighborhoods in Hicksville, NY. Call us with questions, reserve online, or click here to compare other storage units in Hicksville.
Store Office Hours
Mon: 9:30 am - 6:00 pm
(Closed 5/30 1:30pm-6:00pm)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Mon: 6:00 am - 10:00 pm
Tue: 6:00 am - 10:00 pm
Wed: 6:00 am - 10:00 pm
Thu: 6:00 am - 10:00 pm
Fri: 6:00 am - 10:00 pm
Sat: 6:00 am - 10:00 pm
Sun: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
