Customer Reviews - Life Storage #439, Hicksville
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We at Life Storage want to maintain the best storage facilities in Hicksville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Hicksville (#439)
4.88 out of 5
based on 73 of our most recent Reviews
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- William from Levittown, NY
5.0 out of 5
"Angela was super friendly, explained everything and could not be more helpful"
April 17, 2019
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- Lindsey from Honolulu, HI
4.8 out of 5
"Place is secure and clean and accessible. Staff is courteous and helpful. I would like there to be yearly pricing. A light that stays on for more than 30 min when there at night little scary.
Thanks."
May 18, 2018
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- Jennifer from Northport, NY
4.6 out of 5
"I liked the way the storage unit and the building was designed. I wish I had more money to keep my suitcase and some other stuff in the storage unit I was going to use. I did not keep my suitcase in the storage unit for the full month."
May 15, 2018
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5.0 out of 5
"Angy, Marvin, and Lena always exceed my expectations. They call me immediately when I get a delivery and secure my packages when I cannot make it there before the office closes."
April 30, 2018
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- Stephen from Bayville, NY
5.0 out of 5
"Angie and Michael were extremely professional and very attentive. We were so impressed and comfortable that we didn't even check another facility."
October 27, 2017
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- Violet from Hicksville, NY
5.0 out of 5
"Beautiful premises. Clean, bright, felt brand new. Good price. Would definitely use again would like later opening hours. "
October 23, 2017
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- Barry from Boynton Beach, FL
5.0 out of 5
"The staff was always welcoming and courteous and the manager Angela was excellent. We have and would again highly recommend Life storage."
September 24, 2017
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- Nasira from Roslyn Heights, NY
4.1 out of 5
"Besides the monthly rate, all else is good. I have already recommended 2 family members--some concession should be given when multiple people from the same family rent from you. "
August 26, 2017
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5.0 out of 5
"The rental process was easier and more professional than expected. "
August 15, 2017
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5.0 out of 5
"From day one this company has been vgery helpful. From waiting for us to move our items into the storage to, going 9ver the best storage options."
July 22, 2017
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5.0 out of 5
"Very pleased with my only experience of storing my items"
July 20, 2017
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- Karen from East Meadow, NY
5.0 out of 5
"A friend is currently using Life Storage, & I was very impressed with everything. I decided to use this facility, as well. "
May 05, 2017
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- Richard from Hicksville, NY
5.0 out of 5
"Manager Angie and her staff makes all the difference
They are very good !!"
March 28, 2017
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5.0 out of 5
"We had already gotten two units at another storage facility which I hate. I wish we had gotten all our units at Life Storage, but it's too much of a pain to move everything."
March 23, 2017
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- Martin from New Hyde Park, NY
5.0 out of 5
"Great property. Always felt safe unlike some storage sites."
March 23, 2017
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- Melissa from Nesconset, NY
5.0 out of 5
"Angela is always welcoming and helpful. She's terrific at her job."
March 07, 2017
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5.0 out of 5
"Marvin and Doug are very helpful and accommodating. They both went above and beyond to assist me with a delivery from my movers. I can't say enough how professional and helpful they were. Basically all companies need people like them."
February 17, 2017
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- Francine from Bellmore, NY
5.0 out of 5
"Angie and the staff in Hicksville were awesome. Treated me like family.."
January 23, 2017
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5.0 out of 5
"I am very please with the service this company provides."
January 21, 2017
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5.0 out of 5
"I store at the John Street address in Hicksville NY. Excellent facility. front office staff really are helpful. Pleasure dealing with them."
September 27, 2016
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5.0 out of 5
"Your facility is the cleanest storage operation I have ever seen."
July 28, 2016
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5.0 out of 5
"From day one, your team at Hicksville has gone above and beyond to help whenever needed! They are amazing! I say "Give them a Raise""
July 27, 2016
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5.0 out of 5
"Always friendly when we walk in and always greeted with a wave. Always courteous and professional when we call and have questions "
July 01, 2016
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5.0 out of 5
"We didn't close our account, just moved to a larger room! "
June 23, 2016
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5.0 out of 5
"Besides the great price, the ability to rent a truck, at a very reasonable price, for move in day was a real bonus."
May 31, 2016
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- Susanne from Levittown, NY
5.0 out of 5
"I was very pleased when I left. I felt well informed and comfortable. I know that my belonging are safe and secure. "
May 26, 2016
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- Neal from East Norwich, NY
5.0 out of 5
"We are extremely impressed all around and already have recommended 2 other friends who have opened up storage spaces with you and are also very happy."
March 25, 2016
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5.0 out of 5
"Do you plan on opening any locations in the Great Neck NY area? That is where our main office is now located and would be easier if we needed to retrieve files closer to the office. Otherwise Bob's is great!!!!"
February 28, 2016
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- Yvette from Amityville, NY
5.0 out of 5
"I was greatly impressed with the courteous and professional manner in which we were treated.Your representatives were knowledgeable about the company and the benefits in choosing them. "
February 27, 2016
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- Denise from Hicksville, NY
5.0 out of 5
"Every staff member that works there (Hicksville) is wonderful! They always take the time to greet me and they help me with anything I need. In my opinion, they go above and beyond."
February 21, 2016
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5.0 out of 5
"Uncle Bob's staff, especially Angie, the Manager, makes me feel like family. I fully trust her with my possessions. I live 3ooo miles away and I never have a worry. I enjoy doing business at Uncle Bob's Self Storage."
February 12, 2016
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- Jeffrey from Westbury, NY
4.8 out of 5
"no complaints other than I wish your weekend hours were longer.. they are not at all open long enough on weekends"
January 25, 2016
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- William from Hicksville, NY
5.0 out of 5
"Moving to Florida in July and will definitely use Uncle Bob's if there are any in the Pensacola area"
January 23, 2016
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5.0 out of 5
"Everything was great, we had a great 10 year plus. We were customers when it was Westy. However, we finally made room in our house to store our remaining stuff so we had to finally vacate."
January 23, 2016
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5.0 out of 5
"Staff was excellent, helpful and courteous. Angie was great"
November 24, 2015
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- James from S. Plainfield, NJ
5.0 out of 5
"Your associates made what could have been a very unpleasant experience a much more manageable job. Thank you for all your assistance."
November 23, 2015
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5.0 out of 5
"overall happy but would like if the price stays the same for a bit and not jacked up. I've been with you guys almost 10 years now"
October 29, 2015
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5.0 out of 5
"I've only been a customer of Uncle Bob's for a few months and I have to say I love it. Not only are the facilities wonderful, but the people running the location in Hicksville and working in the office have been wonderful too. Angie whom I met when I first moved in has been superhelpful. She took the time to understand what I wanted as a customer and went out of her way to make sure I was happy even showing me multiple units more than one time until I was satisfied with the one I selected. She also went out of her way to make sure I was able to empty my things from the car when one of the automatic doors to the building wasn't working. On that note, I can say whenever something like a door wasn't working, it was fixed relatively quickly. The other staff members Sabrina and Eric were also helpful. Eric saw that I was emptying my rented van by myself that day and he jumped in and pushed the rest of my boxes closer to the end of the van, so I didn't have to jump in myself. Sabr"
October 29, 2015
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4.4 out of 5
"Unfortunately, I had the experience of being stuck in the elevator my first time in the facility! It was not a pleasant welcome when someone is going through a stressful time of moving, etc.
This had nothing to do with the staff's concern and quickness in getting assistance. I was given a $50 credit for my inconconvinience; in retrospect, it should have been more as a good business decision."
October 26, 2015
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4.6 out of 5
"Yes, My Pay periods at work changed and now I have to pay later in the month. Your system doesn't allow changes to first of the month payment policy. This is causing me extra expense even tho I pay regularly within the month. Other companies allow payment date changes and I would think you would make this available. "
October 24, 2015
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- Harvey P. from Naples, FL
1.4 out of 5
"I own a Moving Company and have clients that stored with Westys at this location for the past 5years. Since it has become Uncle Bobs I have moved all my clients out. The staff is completely unwilling to be accommodating in any way. The staff is very vocal about how they hate Uncle Bobs and the "Corporate atmosphere" causes them to act the way they do. Also, the staff is only concerned with being able to lock their doors 15minutes before the closing time. I do not feel the staff was completely at fault. This company is a far different company than Westys. "
October 23, 2015
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- John from Farmingdale, NY
5.0 out of 5
"All the assoc's i dealt with were great and very happy, and always greeted me with a smile and a wave."
September 29, 2015
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- Malcolm from Manhasset, NY
5.0 out of 5
"The staff at the Hicksville storage were terrific , especially the manager Karen"
September 24, 2015
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5.0 out of 5
"Continue to keep everything operating smoothly as you have done."
July 28, 2015
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5.0 out of 5
"Price went up a a few times but it was a great facility ."
July 06, 2015
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- Marco from Hicksville, NY
5.0 out of 5
"I just think the closing time it is a problem. Would be ideally access to the facility using the entrance personal code at least until 8:00 pm, because my work also is closing at 6:00 pm."
June 26, 2015
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5.0 out of 5
"Courteous.efficient, respectful, patient. Facility was very clean and bright. "
May 27, 2015
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5.0 out of 5
"Everything regarding the experience was great. From scheduling a move in date online (at my own leisure to match my schedule) to receiving a storage unit at a great and affordable price in a well lit, very clean environment."
May 27, 2015
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- Michael from Carle Place, NY
4.8 out of 5
"My location was previously a Westys Self Storage facility which had a large American flag proudly displayed in the lobby. Unfortunately, the flag was removed or not replaced when Bobs took over."
May 27, 2015
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4.8 out of 5
"We used to belong to Westy's, but Uncle Bob's took over the space. Then we left after for a whole le because we made room in our house for our things. Now we our back and the people and the place have not changed! It is all good!"
May 27, 2015
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4.8 out of 5
"all expectations were met. Representative was courteous and showed that she was knowledgeable in her area of professional expertice "
April 30, 2015
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4.2 out of 5
"I've had a storage for the past 15 years in Georgia. I am familar with Bobs storages there. This particular one in Hicksville is very nicely situated, clean and has accomodations that I am very pleased with concerning putting in and taking items out of my storage. I am well pleased."
April 30, 2015
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4.7 out of 5
"The staff is great - Andrea and Karen are very attentive to customer needs."
April 28, 2015
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5.0 out of 5
"The facility is extremly tidy, well organized and overall very pleasant.
Speaking of pleasant, the women in the office-Andrea, Angie, Sabrina and Karen have been warm, considerate, helpful and welcoming.
My job involves me being in the unit at least once per day, I am thankful that the experience is not only bearable, but something I look forward to."
April 28, 2015
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- Denise from Hicksville, NY
5.0 out of 5
"Angela was very freindly and helpful explaining as we went. the process was faster than I thought it would be. The storage unit looked like it was brand new."
April 28, 2015
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5.0 out of 5
"Service was friendly and super knowledgable , the unit and entire building is spotless. I am confident in my belongings being there."
April 28, 2015
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- Andrew from Great Neck, NY
5.0 out of 5
"I would like better prices, that is my only comment. Other than that you are terrific."
March 03, 2015
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4.8 out of 5
"Never seen such a clean facility with ease to get to storage space. "
February 26, 2015
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- Gerald E from Brooklyn, NY
5.0 out of 5
"Store #439 - Prior to Uncle Bob's [Life Storage], my facility was known as Westy's. It was great then (since July 2004) and continued under the management of Uncle Bob's [Life Storage]. I would like to take this opportunity to thank Karen for her excellent service. She was always attentive and helpful. Any questions that I had regarding payments, address changes, etc., she always made the service me with care. Even when it was time end the use of my storage space (finally after 10 years), we sat down and she explained to me the process. Simple and seamless. Thank you Uncle Bob's [Life Storage]!!!"
February 23, 2015
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5.0 out of 5
"Extremely satisfied. Wedid not leave wwe upgraded to a bigger unit."
February 23, 2015
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- Peter from East Meadow, NY
5.0 out of 5
"this was my first experience using a storage facility and Uncle Bob [Life Storage] was top notch. I would not think twice for recommending or using them again."
February 03, 2015
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5.0 out of 5
"The ladies who helped me were great. They made me feel totally at ease, and was very patient with me."
December 30, 2014
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5.0 out of 5
"All of the staff at the Hicksville location are incredible. So very nice. It is an absolute joy going there. Always helpful, informative and pleasant.
The storage facilty is great but the staff are amazing. "
November 16, 2014
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4.9 out of 5
"The personnel at the hicksville location went out of there way to help and made it very easy to do business with ."
October 23, 2014
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5.0 out of 5
"All the of preceding questions were answered accurately. The service was fantastic, the employees extremely welcoming and friendly, and no surprises. THANK YOU!!"
September 26, 2014
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4.8 out of 5
"I had been a Westy's customer for 6 years or so, so I was a bit concerned when ownership was transferred to Uncle Bob's. However, I am completely satisfied that the high quality of service has been maintained. As I noted in the questionnaire, I will continue to use Uncle Bob's services and would highly recommend the facility to anyone."
August 27, 2014
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5.0 out of 5
"I was afraid that when the company changed from Westy's to Uncle Bob [Life Storage] that there would
be a decline in quality of service and maintenance of the facility, but I was pleasantly surprised to see that your service and attention to detail is excellent. Keep up the good work. I would absolutely recommend Uncle Bob's [Life Storage]"
August 25, 2014
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- James from East Meadow, NY
5.0 out of 5
"They were Awesome. Andrea and Samantha were top notch!"
July 26, 2014
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- James from Hicksville, NY
4.4 out of 5
"The facility's hours were not very convenient. I would have loved to seen the hours expanded. Also, the transition from Westy to Uncle Bob's [Life Storage] was seamless, so thank you."
July 23, 2014
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5.0 out of 5
"Karen you manager is so nice and helpful.
The storage company uncle bobs is better operated and run than your competion. "
July 19, 2014
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5.0 out of 5
"I never had a storage unit before, and was pleasantly surprised at the facility and friendly and informative experience."
June 19, 2014
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5.0 out of 5
"Did not try to hard sell the space but gave us strong reasons, why we should rent there. Glad we decided to come to you!"
April 29, 2014
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5.0 out of 5
"I did notice that the storage carts are a bit lighter than the Westy carts - I hope they hold up. I was glad to see more garment carrier racks."
February 28, 2014
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