Customer Reviews - Life Storage #339, Buffalo
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We at Life Storage want to maintain the best storage facilities in Buffalo, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Buffalo (#339)
4.82 out of 5
based on 71 of our most recent Reviews
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- Kenneth from Tonawanda, NY
5.0 out of 5
"Breeana and Eric have always provided excellent customer service and should be commended for this. Thanks, Ken"
June 23, 2019
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- Timothy from Grand Island, NY
5.0 out of 5
"Very friendly and always very nice on the phone and when I come in. Thanks"
April 26, 2019
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- Joseph from Tonawanda, NY
5.0 out of 5
"the staff made me very satisfied and very helpful in my needs"
February 07, 2019
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5.0 out of 5
"Great customer service from the beginning to the end"
November 23, 2018
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4.8 out of 5
"I’ve used life storage before but at a different location."
September 13, 2018
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- Mary Ellen from Buffalo, NY
5.0 out of 5
"My experience was very positive. One suggestion is that more carts could be available in the interior storage unit. The few that are there are worn out and hard to use."
June 23, 2018
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- Ellen from Stroudsburg, PA
5.0 out of 5
"You have great people working for you and I hope you reward them generously."
May 23, 2018
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- Ismael from Philadelphia, PA
5.0 out of 5
"Customer service representative was very helpful and went above and beyond to help me. I moved to Pennsylvania and left a lock on my empty storage he took some bolt cutters and clipped the lock no charge."
May 23, 2018
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5.0 out of 5
"It was very clean and maintained I was Happy with everything and the staff was great, this was my first time using a unit if I ever need to use one again I will choose you. "
March 23, 2018
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5.0 out of 5
"During my two visits your people (a young woman, then a young man) were pleasant and very helpful. Believe me, I'm going on ninety-one and I know 'pleasant and helpful'."
December 21, 2017
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5.0 out of 5
"The process was painless and efficient. I needed extra time for storage and this was just as efficient."
October 27, 2017
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- Duane from Niagara Falls, NY
5.0 out of 5
"your company did everything perfectly, treated with respect.i would rent from your company again and will tell every one to rent from this company"
September 23, 2017
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5.0 out of 5
"Great people who took care of me with courtesy and promptness - very helpful and even delayed their lunch so I could wait inside for the arrival of a cab. They went beyond the norm to take care of me."
June 05, 2017
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- Karen from North Tonawanda, NY
5.0 out of 5
"The cS rep was extremely friendly and knowledgeable."
May 18, 2017
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- Heather from North Tonawanda, NY
5.0 out of 5
"We are new customers but we have had the best experience with nothing but great things to say. Everyone was so very helpful and we would recommend you to anyone who has storage or moving needs. "
April 24, 2017
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- Carolyn from Williamsville, NY
5.0 out of 5
"Whenever my needs change the ladies in the office are always helpful finding me great space in the area I like. We will always keep a space there "
March 28, 2017
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5.0 out of 5
"I'm very impressed with the entire experience. Thank you!"
March 27, 2017
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- Emily from Niagara Falls, ON
5.0 out of 5
"I rented with Uncle Bobs in Cincinnati, Ohio and now in Buffalo, NY before the name change to Life Storage. I have had two units in NY and the staff have ALWAYS gone above and beyond whenever we needed something. It has made the experience top notch and we highly recommend Life Storage to family, friends, and even people we've never met. Thank you so much! "
March 26, 2017
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5.0 out of 5
"The person that set us up with the storage initially was very friendly and made the process very smooth and easy. "
March 23, 2017
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4.3 out of 5
"the price of the storage unit is very reasonable compared to others and I like that it is indoor in a climate-controlled space with elevator access and cargo carts"
March 19, 2017
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5.0 out of 5
"I was extremely pleased ...and honestly, there is nothing in least to complain about. Not one thing -"
March 17, 2017
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5.0 out of 5
"Easy access to the unit. Climate control excellent, cleanness, and very friendly Host."
March 14, 2017
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5.0 out of 5
"The ease and convenience of 24 hr access has made my experience above and beyond keep up the good work "
March 02, 2017
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5.0 out of 5
"Office staff are always friendly and eager to help with any of my needs. Premises are always clean and well maintained. "
January 24, 2017
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- Stephanie from TONAWANDA, NY
4.9 out of 5
"I have rented storage units in the past from other places, and I have never received this level of wonderful customer service. I was quite pleasantly surprised."
January 24, 2017
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- Eileen from Tonawanda, NY
5.0 out of 5
"We had to use your facility as we moved, had to be out of our home, Stacie, Bree, I believe were wonderful, handled so much alone, please give them both a BIG raise! Thank you, you saved our lives!!"
December 23, 2016
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5.0 out of 5
"We needed climate controlled storage for a about six months.
The monthly fee was reasonable. The unit and surroundings were clean and well cared for. The entire process was made easier by the kind and helpful employees. We would recommend your company; without hesitation."
October 23, 2016
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5.0 out of 5
"I was greeted with a friendly girl who made me at ease and took care to get me what I wanted. I was in and out fairly fast.
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August 27, 2016
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5.0 out of 5
"I'm a returning customer. I was pleased with my past experience, and so far with this one as well."
July 26, 2016
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5.0 out of 5
"Everything was fantastic. Every time I need information or help, Stacey has been fantastic. Bree (?) showed me some alternate spaces and was great. "
July 26, 2016
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4.0 out of 5
"Only problem is I've been here a year and at least four times I showed up to make as payment and no one was in the office. Very inconvienient. Waited more than an hour total. Live to far to keep coming back and have to pay cash. "
July 14, 2016
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5.0 out of 5
"Nothing else to report. This is easily the best storage facility I have ever rented from. Even though I would prefer to patronize locally owned & operated facilities (versus a national franchise), I have found much to like with this one. The location is convenient for me (without a car), the property upkeep is excellent, the perks have been great (having a free truck rental and free month's rent was a HUGE help, considering my poverty), and I feel quite safe there. Definitely a 5-star deal, here. :-)"
July 01, 2016
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5.0 out of 5
"The two ladies that run this store are without a doubt the best I have run into. Top notch professionals! Kind smart and very friendly! "
June 29, 2016
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- Nicholas from Medford, NY
5.0 out of 5
"I can not say enough about how wonderful both Stacy & Brianna were. Friendly, knowledgeable and accommodating-a true asset to Uncle Bob's [Life Storage]!"
June 23, 2016
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5.0 out of 5
"Overall we have been very happy with everyone we have worked with at the facility and they have been helpful to us when we have had questions and concerns. We are very happy we picked your facility and would recommend it to others"
June 21, 2016
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- Jim from Grand Island, NY
4.1 out of 5
"Too costly - for me anyway. But I'm sure it's on par with other storage providers in the area."
March 23, 2016
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5.0 out of 5
"The manager was professional explained the pricing options as well as how I could pay (cash or credit)"
March 20, 2016
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5.0 out of 5
"The associate was more then a pleasure and was a delight tO speak with."
February 05, 2016
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4.4 out of 5
"Everything is fine; the unit is easy to find & accessible when I need it. So far, no problems."
January 26, 2016
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- Jennifer from Amherst, NY
5.0 out of 5
"There isn't anything I would change. I've been a customer for over a year.
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January 25, 2016
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5.0 out of 5
"The facility manager, Stacey Howard was fantastic!!! We have recommended the facility to our business partners and other camping friends. We are very pleased. "
October 26, 2015
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4.9 out of 5
"The associate manager was very professional, knowledgeable and courteous. I am very satisfied with the service I received. I would recommend Uncle Bobs [Life Storage]storage to my family and friends as a result of my experience."
September 29, 2015
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3.6 out of 5
"one of my area rugs I had stored had a funny odor when I came to pick up my things to move out."
September 29, 2015
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- Mary Kay from Buffalo, NY
5.0 out of 5
"Site Manager was extremely helpful in several difficult situations we experienced moving our items into storage (difficulties arose from our actions, not his)."
July 30, 2015
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- Stefanie from Tonawanda, NY
5.0 out of 5
"Thanks, for being there, very helpful for the times you need it most"
July 24, 2015
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- Brian from Grand Island, NY
5.0 out of 5
"Speed and ease of acquiring the unit and its location is very convenient."
June 02, 2015
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4.9 out of 5
"Well welcomed me very nicely then he explained everything very clear he made my move more easy and less stressful at all times he was very respectful and he answered all my questions.. Then took me to my storage unit and explained la size and how .much would fit it was so far a very plecent place to leave my personal belongings and fill like I'm at home thanks uncle bob"
May 27, 2015
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- Virginia from Buffalo, NY
4.8 out of 5
"Everything was wonderful the young man that took care of me was awesome and definitely knows what customer service means... :) "
April 29, 2015
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- Maryanne from Buffalo, NY
4.6 out of 5
"I was not told about needing insurance until I was in the final process of getting my unit. A surprise $10 a month"
April 28, 2015
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- William from Grand Island, NY
4.5 out of 5
"I really appreciate the moving carts inside the storage building. Use them all the time."
April 28, 2015
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5.0 out of 5
"The associate at the facility, Patrick, was extremely helpful, knowledgeable and pleasant. It made a strenuous situation, ie: moving easier. "
April 23, 2015
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- Maria from Niagara Falls, NY
4.6 out of 5
"great job im telling every one to use you guys
THANK YOU
keep it up"
March 26, 2015
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3.4 out of 5
"I would highly recommend Uncle Bobs [Life Storage] for your storage needs. Great company. "
February 26, 2015
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- Josephine from Buffalo, NY
4.5 out of 5
"Treated professionally and the area rented was clean and the"
January 27, 2015
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- Jason from East Amherst, NY
5.0 out of 5
"All questions were answered in a friendly and professional manor...would recommend and literally just did!"
December 30, 2014
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- Christa from Williamsville, NY
3.7 out of 5
"I think when a customer moves in they are given all kinds of promotional deals and yet a customer that's loyal and with you long term gets none. I would have loved say 1/2 off a month or free month after having stuff in storage a certain length of time. Customer appreciation would be great. "
November 23, 2014
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- Colleen from Williamsville, NY
4.7 out of 5
"I was able to get a unit and move into it very quickly. The unit was to my liking. "
October 28, 2014
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4.7 out of 5
"I have been treated well by the employees, the facilities are clean and organized, and I have had no difficulties with payments or accessing my storage unit. It has been a good experience thus far."
September 29, 2014
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5.0 out of 5
"I would like to retrieve my lock. I had heard it was in my folder with one key. Can you contact me so that I can pick it up."
September 24, 2014
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4.6 out of 5
"The staff in Buffalo NY are honoring this company by their outstanding representation! we have use this company twice at two separate locations and can not thank the staff enough. From the phone call to the paper work, facilities and move out; it was a blessing to do business at Uncle Bob's [Life Storage] Buffalo New York all these years. "
August 29, 2014
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5.0 out of 5
"I had a problem getting in to unit area at night, since I get out of work late door wasn't opening to unit area. They call me back and resolve it in seconds. Very happy to do business you would recommend to friends and family. "
August 28, 2014
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- Dena from Grand Island, NY
5.0 out of 5
"Overall, I was very happy with the service I received. Thank you!"
August 27, 2014
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5.0 out of 5
"I was very stressed out when I rented the unit. The manager was not only interested in renting me the unit; but show concern about me. I would highly recommend your company. "
August 27, 2014
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- Kirsti from Harborcreek, PA
5.0 out of 5
"it was my first time ever renting a storage unit I was very satisfied everyone in the office was very friendly and helpful and I would definitely come back and I would definitely recommend to all my friends and family"
August 24, 2014
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- Jonathan from Rockville Centre, NY
5.0 out of 5
"Respectful of my limited time in the area. Since i was driving 8 hours to pick up my son from college you were able to accommodate my check in date request that your competition was not willing to do. Facility was brand new climate controlled safe and clean.
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May 29, 2014
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4.6 out of 5
"Very satisfied! I would appreciate more lighting in the units."
May 29, 2014
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4.7 out of 5
"Just that the plastic coverings over the top of the bins needs to be adjusted and secured better. Mice could easily get in, and I have seen them in the building. Thank you."
May 28, 2014
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- William from Williamsville, NY
4.6 out of 5
"The price to store my property was more than I wanted to pay, but the property/accommodations/ personnel were more than adequate."
May 23, 2014
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5.0 out of 5
"I have an indoor, temperature controlled unit and the amount of dust or cobwebs created is much, much less than I could have imagined when first renting in 2007 or 2008. "
April 06, 2014
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- Elizabeth from Kenmore, NY
5.0 out of 5
"I have never used a storage facility before and was unsure what to expect. I was a little concerned since I have never had to store anything before. The staff at my location was extra helpful and friendly and made me feel that I was making a good choice. "
December 27, 2013
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- Victoria from Rochester, NY
4.6 out of 5
"Pam at my storage sight was absolutely wonderful! She made sure I had a clean dry space and even put a pallet in to protect my sensitive stuff from the ground. Very happy so far!"
November 30, 2013
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