A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
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*Storage unit size is approximate.
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Life Storage is proud to offer convenient and secure storage solutions in Buffalo, NY near Downtown. Our facility is conveniently located off of I-190 and I-290, making it easy for customers to access their belongings. Our storage units are clean, secure, and well-maintained, and our friendly staff is always available to help you find the perfect storage solution for your needs.
Our facility offers a variety of unit sizes and amenities, including climate-controlled units, drive-up access, and 24-hour video surveillance. We also offer packing and moving supplies, including boxes, tape, and bubble wrap, to make your move easier. Our facility also provides vehicle storage, so you can keep your car, boat, or RV safe and secure.
At Life Storage, we understand that safety and security is of the utmost importance to our customers. That’s why we offer state-of-the-art security features, including keypad entry.
We at Life Storage want to maintain the best storage facilities in Buffalo, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I don't understand why this place gets so many 5-star reviews, I almost suspect review padding. It's almost impossible to predictably access the office and thus access your storage unit.
The key complaint that I have is that the office is chronically closed due to zero staff being available. If the office is closed, you can't access your stuff. Obviously I knew this when signing up but I didn't realize how infrequently they staffed the office and ignored their posted business hours. Keep reading if you want full details (and somewhat of a rant), but if you need predictable access or can only go on weekends, this is not the place for you. I don't even consider myself someone who needs frequent access and I'm still having trouble getting in!
I signed up on May 6. At the time of this posting on May 28, I am STILL not completely moved into my unit due to how many problems I've had accessing my unit here. I've gone every weekend since signing up because I haven't wanted to take time off work to move my stuff into my unit and I've only been able to move in 2 out of 3 total car loads this entire time. At least I have the option to go on week days, many people rely on weekend access due to their job and the office is frequently closed on both Saturday and Sunday. They will frequently post on their door "closed due to short staff" and sometimes they may even give a few days written notice on their door. But other times, like today, they will be closed anyway with no notice and no posted date. Today as I drove by hoping to drop my final load of items off, I saw a large uhaul with a bunch of people out front who presumably wanted to move their stuff in today, but nope! Office was unexpectedly closed with no notice on their door. I can't imagine renting a truck, booking a date, asking for my friends time, etc only to have the office unexpectedly closed and having to both extend my trucks rental (which is not cheap!) and try to rearrange moving plans. I have no idea what the situation is with staffing but it's bad.
Assuming they fix their staffing issues, it's a pretty reasonable place. Their manager Melissa (and I assume lone employee) is friendly and helpful, the place is clean, and they have 2 huge loading docks for large trucks and to keep you covered if the weather is bad. That's the main reason this place gets a 2/5 instead of a 1/5. I'd love to give it a good review but I simply cannot access it with any reliability or frequency."
"The fact that I pay $200 a month for a storage unit but cannot access my storage unit between the hours of 8:30AM -5PM EST as indicated online and on the door of this location is infuriating. Today I rented a Uhaul truck and drove to this location to access my unit. I arrived to the location at 4PM. When I arrived the location was closed prior to 5PM EST. Due to staffing shortages. This is by far one or the worst customer experiences I’ve had. Not only did I lose money on renting the truck - but this was the only time I had free to access my unit in order to get my stove out of storage to replace my old stove which has stopped working.
It’s not my fault as a paying customer that there are staffing!
If I am being debited every month on the due date without fail - I expect to have access to my storage unit during normal business hours!!
THIS IS UNACCEPTABLE!!!!
THIS NEEDS TO BE REMEDIED!!!!
Fix it Life Storage management !!!!!!"
"Steals money directly out of the pockets of its employees... the same ones that put in their two weeks' notice and served them out rather than just ghosting the company that just sold them out.
They were just purchased by Extra Space storage - I would steer clear of both, as they both rely on a predatory pricing model that involves hiking the price repeatedly until a customer finally decides they can't pay, then renting the space out at a discount and repeating the cycle.
They do not care about fixing obvious issues, such as their payment portal breaking down and double charging customers any time a payment is made late at night or in the early morning, or the fact that a customer who makes a late payment will still be charged a late fee and potentially get a lien placed against the contents of their space because Life Storage's website doesn't add the pro-rated insurance fee onto the total when it's calculated on the site, but their system still sees the lack of insurance and continues tacking on late fees (an issue they've been aware of for YEARS)
They treat store managers like spark plugs - Nameless and faceless, yet constantly under ridiculous pressure to sell, sell, sell! - This applies *especially* to customers who have expressed disinterest in their offerings.
They literally have it baked into their trainings to push customers past their limits, and when the customer complains, to let them sit there and think through what a pain in the backside moving out would be, and then let the store teams take the heat from people who are desperate to keep their possessions and really cannot afford rate hikes.
This company is scummy from the top down. AVOID!"
"This is the BEST place to store anything. The customer service is efficient and respectable to me. Melissa Virella has been the most accommodating person to handle my complexed situation. She always suggests ways to assist me when I ask. I certainly recommend Life Storage to my family members and friends."
"I dealt with Melissa on numerous occasions. She was beyond helpful, professional, courteous and dedicated to her job.
She made the interaction with your storage facility a memorable one! Thank you life storage and Melissa."
"It was a very easy process to reserve and obtain the storage space and that was largely due to Melissa’s excellent customer service. Melissa was super helpful and informative. With her help, I was able to rent a storage space within minutes!"
"Best experience. I had an employee named Melissa who was so sweet and helpful. She was literally the best! She made what seemed like was going to be a pain staking process actually really speedy! She was very understanding and there evert step of the way to answer any questions! I hope she's there everytime I come to my unit! She's the kind of person you'd want representing any business!!! THANK YOU MELISSA!!!"
"Melissa Melissa!!! She a true gem. Makes everything nice and easy and works great with you to help you. Definitely goes above and beyond! My fav manager at Life Storage!"
"Downtown location is really clean and convenient and the staff is very welcoming and helpful when it comes to getting in and out of your storage until. If your ever @ the downtown location ask marie to help you she's really good at making sure her customers are taken care of !!"
"I rented a storage unit there a few weeks ago and I was assisted by Melissa Virella who was very helpful and was nice. She was able to answer all my questions and concerns. I would recommend this storage facility to my family and friends"
"I was very skeptical of self storage places until I called Life storage and spoke to Melissa now I feel comfortable and confident with choosing Life storage for my storage needs."
"Melissa was very curtious and explained exactly where our unit was and how to get there/navigate the building. The facility also has a big garage that we were able to pull into to unload our cars. Melissa kindly and quickly was able to open the garage for us as we were in a rush. Would recommend to a friend!"
"I stored my daughters apartment furnishings at the Ellicott St., Buffalo location and it was a great experience. The place was so clean, and the available carts made it easy to move her things in and out of the space. Melissa the manager was extremely helpful and friendly. She acted professional and provided wonderful customer service. Even though my daughter found her new apartment, the next time anyone in my family or friends need storage, I'll be recommending the Buffalo Life Storage location."
"My first experience was great this place is clean and well put together. Also I was help by a worker Melissa with the most respect and knowledge. Great service 5 stars!"
"I always deal with Melissa when I go to my storage unit. She is very helpful and courteous. She's always pleasant and very knowledgeable about anything I may have questions about."
"Melissa was always so helpful and kind. Any issue or question I had, she happily answered. LifeStorage needs more people like her. Thank you again for everything. I really appreciate you."
"This downtown storage facility is convenient and easy to enter and exit. Rarely do I have to wait for others to load or unload. It's air-conditioned and clean. The manager Melissa is always professional and friendly. She epitomizes the phrase "customer service". It's well priced and if you live or work downtown by the Library or Hotel Lafayette it's really convenient."
"I am in the middle of moving and needed boxes so I came to life storage and I was helped by an employee her name was Melissa she was very friendly and had a lot of knowledge of the business I was impressed the quality of product was also satisfactory Melissa was so easy to talk to and helpful I had to leave a review thanks Melissa I will be back again"
"I've had stuff in storage at this Life Storage facility for about three years now and never had a problem, but I did today and it's enough that I will be leaving this facility and Life Storage as soon as I can.
Like many of us I have a busy life and I need to be able to do certain things at certain times. One of those things is access storage on the weekends. At this facility you can ONLY access your unit when the "office" is open. Today I planned my weekend around getting things from storage on Saturday, but when I showed up half an hour after the posted opening time (which I had checked) the door was locked and the sign said CLOSED. I called the "emergency" number (which is just their customer service line) and was told, after first being told that this location was open, that the "manager" had called in sick and the location wouldn't be open at all today.
No beef with the manager, we all get sick and deserve time off when we are, but I do have a beef with Life Storage for not paying their staff enough to have enough depth on the bench to find someone to open today. Now I don't even know of they will be open tomorrow since the same solitary person might be sick then.
I would be less peeved if they didn't raise the rent every few months, and if I hadn't read recently that their CEO was paid $4,400,000 (yes $4.4 MILLION) last year.
So, with apologies to the sick employee, and the very nice customer service person I spoke to, this is the beginning of the end of my relationship with Life Storage, and I'd not recommend them to anyone else."
"I've also had a great experience.The lady up front Melissa was very informative and answered all my questions adequately with a smile and not too many people do that anymore.Im satisfied with the service I received."
"Melissa was wonderful. Kept my toddler entertained with snacks and treated us like family. At such stressful time for our family, she took some weight off our shoulders."
"Melissa who works upfront at the desk is very helpful and organized . She has very good consumer service nd communication skills and I would like to come back."
"The woman that works upfront...Melissa has great customer service. It finally felt good to see a smiling face and get all my questions answered. I wouldn't store my thing anywhere else. She made me feel at ease and was very patient."
"My partner rents here, Alexis was amazingly helpful with an issue we had but it’s hard not being able to access our unit if there is NO staff. We should be able to access even if no one is in the office.
Facility is kept up and Other staffing is very friendly only downside is the access hours"
"Very clean environment. Storage facility has a good amount of space. The store manager Alexis was very helpful with assisting my husband and I. Will recommend this place. Very friendly but professional customer service."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. The place is very clean and kept nice."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. This place was very clean and kept nice."
"Alexis, the store manger is FANTASTIC. She was able to answer all of My questions. I would say that a big negative for me is that this place isn’t 24 hours access?"
"Alexis was very helpful and polite. She provided great customer service and directed me to the right location for a great price. Thank you for your help!"
"Brian.... he’s cool . First time renter for storage here he’s been so helpful in the smooth transition in helping me get in the storage . He’s awesome sauce."
"The Manager there Samantha was outstanding. I had so many questions and she answered every single one of professionally and I She maid me know that I was not wasting her time which is awesome. I was in the research stages with my visit, but because of her I now know where I'll be storing my overflow of items. Top Notch"
"They are unprofessional and very rude. Don't waste your money on this storage place. They lie about the prices and sizes of units. Do not store here."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"Samantha and Melissa were the most caring and attentive people I’ve come across. They took the time to make sure my questions were answered and that I had everything I could need. I wish more people were like those two."
"Hi my name is Garry and I'm a Valued customer. Mrs Samantha Myers, Is hardworking, and represent s what true professionalism is all about. She is very respectful and pro -active when helping customers, as - well as patient with her customers. Most customers including myself speaks very highest of her for she is By far the best store Manager."
"The store manager Jillian is such a sweet lady! My dad and I rented the Life Storage truck when I was moving my things out of UB and I was running late. I called Jillian and she was completely accommodating. She understood and even joked about how this happens with the college kids often.
Then in August, I couldnt get my belongings out of storage by the 31st, so Jillian told me about the 5 day policy and I was able to keep my things a few extra days. She even called me on the 4th to remind me. I appreciated my experience with her and I just thank her for assisting me the way she did. =O<þ=O<þ
The only downside to this location is that it isnt 24/7, but thats because its located in downtown."
"The staff are extremely helpful and accommodating. I was told by reservations that I was unable to book my unit a week ahead of time but the manager at this life storage allowed me to do so. I was also only able to get to the facility 15 minutes before closing to register my unit but the staff was pleasant and polite, even while having to stay a few minutes past closing. Facility is very clean."
"Omgosh. I went here In a Hurry On my Way to a Job interview to quickly open a Storage. I came In and was Instantly Greeted and Taken Care of By Jilian and Bryce . What an awesome Customer Service experience I had . Thankyou LIFE STORAGE...and I made it on time to my interview as well. WWWd"
"I had such a positive experience with everyone I worked with. I spoke with Lisa at the main office on the phone who was phenomenal at helping me determine what size storage I would need. I was very impressed with her ability to tell me the exact right size for my needs.
Jillian at the Ellicot location is an absolute gem. She gave me a tour, helped me get everything set up for the following morning and was great with directing the movers on where to go and what to do. She helped make sure my morning went off without any issues and I'm so very grateful to her. I cannot recommend the team enough."
"The staff here, especially Jillian, are absolutely fantastic. They know you by name, call you with any questions, concerns, or deiveries, and they make you feel as if your stuff is THEIR stuff.
Jillian keeps the space very clean and organized. She's always there to help.
Can't say enough about this storage space, and the staff here. 10/10 would recommend to anyone!"
"The first thing is the price keeps changing for the unit and when I ask why they say they're get back to me NEVER did. The second thing is and just wait for it we had missed a payment ok not the end of the world so we ask how much it was going be so we can get it paid the following month and here's the kicker it was the wrong price and didn't tell us and ACCEPTED a partial payment which there not supposed to do in order to collect more late fee's.
So I DO NOT recommend life storage
They sound nice but there shady"
"The woman Gillian is so sweet, shes hard working and gave excellent service. I was unsure about using life storage because I was inbetween jobs and moving out of my apartment but once I got there my mind was made up. Great customer service on her part, will definitely use again."
"I am trying to figure out how to review a company that has literally the best customer service I have ever experienced. My son needed a storage unit and Jillian was so incredibly accommodating with every step of the process. The building is clean, secure, and well managed. There will not be any issues with security and they even let us borrow a truck for FREE! I live 4 hours away, but when the movers were done loading up the unit, Jillian called me to tell me they were done and did a fantastic job. It is so nice to know that while we need the storage unit, everything will be cared for. The hours are a little bit of a hiccup because the building locks down at 6:00 pm, but that actually makes the units more secure. Fantastic place. Recommend it highly!"
"Jill was SO amazing helping me find the perfect storage unit. Some of the best customer service Ive ever had, she definitely made a customer for life!!"
"Jillian is an absolute great person to encounter. She has been so helpful with my constant back and forth toy unit. Please give her a raise. Shes awesome"
"It was a great experience from initial contact to move-in and move-out. Bill and Alyssa were always accommodating and willing to help. I will absolutely recommend LifeStorage and would not hesitate to use its services again in the future!"
"Jennifer and Patrick are very friendly and attentive associates. They are ALWAYS friendly, and ready to help me and go over and beyond to make sure I'm a happy customer and I am very happy and will be reccomending my friends and family to store with Uncle Bobs [Life Storage] in the future if neccesary! Thanks so much for excpetional service!! "
"The price was reasonable, you offer a free moving van, you sell everything is need some n the spot without completely gouging the price, and your staff are wonderful. Particularly Dan(?), the manager at the Elicott street location in buffalo. I've rarely been so welcomed anywhere ever. Good dude. "
"Your in-store presence is exceptional. However, we pay our bill on line, and the on line payment system makes it more difficult, not less, to execute a payment once the payment is late, thus exacerbating the problem. This can be done better."
"I answered all questions. I chose this facility for the kind courteous service,the cleanliness,availability and more importantly the convenience to this facility."
"I am always greeted nice for the most part I have conducted most of my business with te manager of the site which has always made things clear as well as helped me out to realize your not going to fit (lol) everything in the space you've chosen. It made my transition even easier."
"Until today I would have absolutely recommended Uncle Bob's [Life Storage]. I went to the building today to retrieve an important file and found the door locked with a sign that the manager is out until a certain hour. I expect to alway have access to my files during the normal business hours set by Uncle Bob's [Life Storage] management -- not hit and miss hours."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #819, we offer great property security systems and clean, affordable storage units to rent for the residents of Downtown, Allentown, Sloan, Pine Hill, and other neighborhoods in Buffalo, NY. Call us with questions, reserve online, or click here to compare other storage units in Buffalo.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Closed 6/6
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Closed 6/10
Sun: 9:00 am - 1:00 pm
Facility Access Hours
Limited to Office Hours
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
