A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Buffalo, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"It was a very easy process to reserve and obtain the storage space and that was largely due to Melissa’s excellent customer service. Melissa was super helpful and informative. With her help, I was able to rent a storage space within minutes!"
"Best experience. I had an employee named Melissa who was so sweet and helpful. She was literally the best! She made what seemed like was going to be a pain staking process actually really speedy! She was very understanding and there evert step of the way to answer any questions! I hope she's there everytime I come to my unit! She's the kind of person you'd want representing any business!!! THANK YOU MELISSA!!!"
"Melissa Melissa!!! She a true gem. Makes everything nice and easy and works great with you to help you. Definitely goes above and beyond! My fav manager at Life Storage!"
"Downtown location is really clean and convenient and the staff is very welcoming and helpful when it comes to getting in and out of your storage until. If your ever @ the downtown location ask marie to help you she's really good at making sure her customers are taken care of !!"
"I rented a storage unit there a few weeks ago and I was assisted by Melissa Virella who was very helpful and was nice. She was able to answer all my questions and concerns. I would recommend this storage facility to my family and friends"
"I was very skeptical of self storage places until I called Life storage and spoke to Melissa now I feel comfortable and confident with choosing Life storage for my storage needs."
"I repeatedly have issues accessing my storage space. I have only been able to visit my space a half dozen times since renting it out over two years ago. Posted opening and closing times are not followed. There’s no staff to let you access your storage unit at posted office hours. Don’t count on ever getting your belongings from your unit. Expect your rent to go up every year for no access to your property."
"Melissa was very curtious and explained exactly where our unit was and how to get there/navigate the building. The facility also has a big garage that we were able to pull into to unload our cars. Melissa kindly and quickly was able to open the garage for us as we were in a rush. Would recommend to a friend!"
"I stored my daughters apartment furnishings at the Ellicott St., Buffalo location and it was a great experience. The place was so clean, and the available carts made it easy to move her things in and out of the space. Melissa the manager was extremely helpful and friendly. She acted professional and provided wonderful customer service. Even though my daughter found her new apartment, the next time anyone in my family or friends need storage, I'll be recommending the Buffalo Life Storage location."
"My first experience was great this place is clean and well put together. Also I was help by a worker Melissa with the most respect and knowledge. Great service 5 stars!"
"I always deal with Melissa when I go to my storage unit. She is very helpful and courteous. She's always pleasant and very knowledgeable about anything I may have questions about."
"Melissa was always so helpful and kind. Any issue or question I had, she happily answered. LifeStorage needs more people like her. Thank you again for everything. I really appreciate you."
"This downtown storage facility is convenient and easy to enter and exit. Rarely do I have to wait for others to load or unload. It's air-conditioned and clean. The manager Melissa is always professional and friendly. She epitomizes the phrase "customer service". It's well priced and if you live or work downtown by the Library or Hotel Lafayette it's really convenient."
"I am in the middle of moving and needed boxes so I came to life storage and I was helped by an employee her name was Melissa she was very friendly and had a lot of knowledge of the business I was impressed the quality of product was also satisfactory Melissa was so easy to talk to and helpful I had to leave a review thanks Melissa I will be back again"
"The front desk person was great BUT the Sheridan Dr. location was the worst ever! The unit was infested with rodents. A rat popped out of a box when I picked it up. I lost 98% of my belongings and Life Storage with their insurance co. took no responsibility. Oh right, they sent a check for $430. Honestly, they receive zero stars. That facility needs to be shut down."
"FACILITY IS NEVER STAFFED OR OPEN. NEVER PLOWED WHEN THERE WAS HEAVY SNOW EITHER. I FOUND IT VERY DIFFICULT TO GET MY PROPERTY OR EVEN TRYING TO ADD TO IT. I CALLED SEVERAL TIMES WITHOUT RESPONSE AND IT'S BEEN DIFFICULT TO EMPTY MY UNIT SINCE THERE IS NEVER ANY ONE THERE. ONLY AFTER MULTIPLE COMPLAINTS HAVE I BEEN PROMISED THAT IF I SCHEDULE AHEAD OF TIME, THEY WILL HAVE STAFF THERE SO THAT I MAY REMOVE MY ITEMS. PERHAPS THEY WOULDN'T HAVE SUCH A STAFFING ISSUE IF THEY ACTULLY HEATED THE PORTION OF THE BUILDING WERE THE STAFF SITS ALL DAY!"
"I've had stuff in storage at this Life Storage facility for about three years now and never had a problem, but I did today and it's enough that I will be leaving this facility and Life Storage as soon as I can.
Like many of us I have a busy life and I need to be able to do certain things at certain times. One of those things is access storage on the weekends. At this facility you can ONLY access your unit when the "office" is open. Today I planned my weekend around getting things from storage on Saturday, but when I showed up half an hour after the posted opening time (which I had checked) the door was locked and the sign said CLOSED. I called the "emergency" number (which is just their customer service line) and was told, after first being told that this location was open, that the "manager" had called in sick and the location wouldn't be open at all today.
No beef with the manager, we all get sick and deserve time off when we are, but I do have a beef with Life Storage for not paying their staff enough to have enough depth on the bench to find someone to open today. Now I don't even know of they will be open tomorrow since the same solitary person might be sick then.
I would be less peeved if they didn't raise the rent every few months, and if I hadn't read recently that their CEO was paid $4,400,000 (yes $4.4 MILLION) last year.
So, with apologies to the sick employee, and the very nice customer service person I spoke to, this is the beginning of the end of my relationship with Life Storage, and I'd not recommend them to anyone else."
"I've also had a great experience.The lady up front Melissa was very informative and answered all my questions adequately with a smile and not too many people do that anymore.Im satisfied with the service I received."
"Melissa was wonderful. Kept my toddler entertained with snacks and treated us like family. At such stressful time for our family, she took some weight off our shoulders."
"Melissa who works upfront at the desk is very helpful and organized . She has very good consumer service nd communication skills and I would like to come back."
"They sold me a unit when the store was closed for a few weeks and didn’t notify me that it was closed. I was unable to use the unit when I was in the process of moving and when I called a few days after they were supposed to be back I got no answer or follow up for my calls. Thank goodness uhaul saved my skin twice"
"The woman that works upfront...Melissa has great customer service. It finally felt good to see a smiling face and get all my questions answered. I wouldn't store my thing anywhere else. She made me feel at ease and was very patient."
"My partner rents here, Alexis was amazingly helpful with an issue we had but it’s hard not being able to access our unit if there is NO staff. We should be able to access even if no one is in the office.
Facility is kept up and Other staffing is very friendly only downside is the access hours"
"Very clean environment. Storage facility has a good amount of space. The store manager Alexis was very helpful with assisting my husband and I. Will recommend this place. Very friendly but professional customer service."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. The place is very clean and kept nice."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. This place was very clean and kept nice."
"Alexis, the store manger is FANTASTIC. She was able to answer all of My questions. I would say that a big negative for me is that this place isn’t 24 hours access?"
"Alexis was very helpful and polite. She provided great customer service and directed me to the right location for a great price. Thank you for your help!"
"Brian.... he’s cool . First time renter for storage here he’s been so helpful in the smooth transition in helping me get in the storage . He’s awesome sauce."
"The Manager there Samantha was outstanding. I had so many questions and she answered every single one of professionally and I She maid me know that I was not wasting her time which is awesome. I was in the research stages with my visit, but because of her I now know where I'll be storing my overflow of items. Top Notch"
"They are unprofessional and very rude. Don't waste your money on this storage place. They lie about the prices and sizes of units. Do not store here."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"Samantha and Melissa were the most caring and attentive people I’ve come across. They took the time to make sure my questions were answered and that I had everything I could need. I wish more people were like those two."
"Hi my name is Garry and I'm a Valued customer. Mrs Samantha Myers, Is hardworking, and represent s what true professionalism is all about. She is very respectful and pro -active when helping customers, as - well as patient with her customers. Most customers including myself speaks very highest of her for she is By far the best store Manager."
"The store manager Jillian is such a sweet lady! My dad and I rented the Life Storage truck when I was moving my things out of UB and I was running late. I called Jillian and she was completely accommodating. She understood and even joked about how this happens with the college kids often.
Then in August, I couldnt get my belongings out of storage by the 31st, so Jillian told me about the 5 day policy and I was able to keep my things a few extra days. She even called me on the 4th to remind me. I appreciated my experience with her and I just thank her for assisting me the way she did. =O<þ=O<þ
The only downside to this location is that it isnt 24/7, but thats because its located in downtown."
"The staff are extremely helpful and accommodating. I was told by reservations that I was unable to book my unit a week ahead of time but the manager at this life storage allowed me to do so. I was also only able to get to the facility 15 minutes before closing to register my unit but the staff was pleasant and polite, even while having to stay a few minutes past closing. Facility is very clean."
"Omgosh. I went here In a Hurry On my Way to a Job interview to quickly open a Storage. I came In and was Instantly Greeted and Taken Care of By Jilian and Bryce . What an awesome Customer Service experience I had . Thankyou LIFE STORAGE...and I made it on time to my interview as well. WWWd"
"I had such a positive experience with everyone I worked with. I spoke with Lisa at the main office on the phone who was phenomenal at helping me determine what size storage I would need. I was very impressed with her ability to tell me the exact right size for my needs.
Jillian at the Ellicot location is an absolute gem. She gave me a tour, helped me get everything set up for the following morning and was great with directing the movers on where to go and what to do. She helped make sure my morning went off without any issues and I'm so very grateful to her. I cannot recommend the team enough."
"The staff here, especially Jillian, are absolutely fantastic. They know you by name, call you with any questions, concerns, or deiveries, and they make you feel as if your stuff is THEIR stuff.
Jillian keeps the space very clean and organized. She's always there to help.
Can't say enough about this storage space, and the staff here. 10/10 would recommend to anyone!"
"The first thing is the price keeps changing for the unit and when I ask why they say they're get back to me NEVER did. The second thing is and just wait for it we had missed a payment ok not the end of the world so we ask how much it was going be so we can get it paid the following month and here's the kicker it was the wrong price and didn't tell us and ACCEPTED a partial payment which there not supposed to do in order to collect more late fee's.
So I DO NOT recommend life storage
They sound nice but there shady"
"The woman Gillian is so sweet, shes hard working and gave excellent service. I was unsure about using life storage because I was inbetween jobs and moving out of my apartment but once I got there my mind was made up. Great customer service on her part, will definitely use again."
"I am trying to figure out how to review a company that has literally the best customer service I have ever experienced. My son needed a storage unit and Jillian was so incredibly accommodating with every step of the process. The building is clean, secure, and well managed. There will not be any issues with security and they even let us borrow a truck for FREE! I live 4 hours away, but when the movers were done loading up the unit, Jillian called me to tell me they were done and did a fantastic job. It is so nice to know that while we need the storage unit, everything will be cared for. The hours are a little bit of a hiccup because the building locks down at 6:00 pm, but that actually makes the units more secure. Fantastic place. Recommend it highly!"
"Jill was SO amazing helping me find the perfect storage unit. Some of the best customer service Ive ever had, she definitely made a customer for life!!"
"Jillian is an absolute great person to encounter. She has been so helpful with my constant back and forth toy unit. Please give her a raise. Shes awesome"
"It was a great experience from initial contact to move-in and move-out. Bill and Alyssa were always accommodating and willing to help. I will absolutely recommend LifeStorage and would not hesitate to use its services again in the future!"
"Jennifer and Patrick are very friendly and attentive associates. They are ALWAYS friendly, and ready to help me and go over and beyond to make sure I'm a happy customer and I am very happy and will be reccomending my friends and family to store with Uncle Bobs [Life Storage] in the future if neccesary! Thanks so much for excpetional service!! "
"The price was reasonable, you offer a free moving van, you sell everything is need some n the spot without completely gouging the price, and your staff are wonderful. Particularly Dan(?), the manager at the Elicott street location in buffalo. I've rarely been so welcomed anywhere ever. Good dude. "
"Your in-store presence is exceptional. However, we pay our bill on line, and the on line payment system makes it more difficult, not less, to execute a payment once the payment is late, thus exacerbating the problem. This can be done better."
"I answered all questions. I chose this facility for the kind courteous service,the cleanliness,availability and more importantly the convenience to this facility."
"I am always greeted nice for the most part I have conducted most of my business with te manager of the site which has always made things clear as well as helped me out to realize your not going to fit (lol) everything in the space you've chosen. It made my transition even easier."
"Until today I would have absolutely recommended Uncle Bob's [Life Storage]. I went to the building today to retrieve an important file and found the door locked with a sign that the manager is out until a certain hour. I expect to alway have access to my files during the normal business hours set by Uncle Bob's [Life Storage] management -- not hit and miss hours."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #819, we offer great property security systems and clean, affordable storage units to rent for the residents of Downtown, Allentown, Sloan, Pine Hill, and other neighborhoods in Buffalo, NY. Call us with questions, reserve online, or click here to compare other storage units in Buffalo.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 9:00 am - 1:00 pm
Facility Access Hours
Limited to Office Hours
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
