A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
We at Life Storage want to maintain the best storage facilities in Buffalo, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"FACILITY IS NEVER STAFFED OR OPEN. NEVER PLOWED WHEN THERE WAS HEAVY SNOW EITHER. I FOUND IT VERY DIFFICULT TO GET MY PROPERTY OR EVEN TRYING TO ADD TO IT. I CALLED SEVERAL TIMES WITHOUT RESPONSE AND IT'S BEEN DIFFICULT TO EMPTY MY UNIT SINCE THERE IS NEVER ANY ONE THERE. ONLY AFTER MULTIPLE COMPLAINTS HAVE I BEEN PROMISED THAT IF I SCHEDULE AHEAD OF TIME, THEY WILL HAVE STAFF THERE SO THAT I MAY REMOVE MY ITEMS. PERHAPS THEY WOULDN'T HAVE SUCH A STAFFING ISSUE IF THEY ACTULLY HEATED THE PORTION OF THE BUILDING WERE THE STAFF SITS ALL DAY!"
"I've had stuff in storage at this Life Storage facility for about three years now and never had a problem, but I did today and it's enough that I will be leaving this facility and Life Storage as soon as I can.
Like many of us I have a busy life and I need to be able to do certain things at certain times. One of those things is access storage on the weekends. At this facility you can ONLY access your unit when the "office" is open. Today I planned my weekend around getting things from storage on Saturday, but when I showed up half an hour after the posted opening time (which I had checked) the door was locked and the sign said CLOSED. I called the "emergency" number (which is just their customer service line) and was told, after first being told that this location was open, that the "manager" had called in sick and the location wouldn't be open at all today.
No beef with the manager, we all get sick and deserve time off when we are, but I do have a beef with Life Storage for not paying their staff enough to have enough depth on the bench to find someone to open today. Now I don't even know of they will be open tomorrow since the same solitary person might be sick then.
I would be less peeved if they didn't raise the rent every few months, and if I hadn't read recently that their CEO was paid $4,400,000 (yes $4.4 MILLION) last year.
So, with apologies to the sick employee, and the very nice customer service person I spoke to, this is the beginning of the end of my relationship with Life Storage, and I'd not recommend them to anyone else."
"I've also had a great experience.The lady up front Melissa was very informative and answered all my questions adequately with a smile and not too many people do that anymore.Im satisfied with the service I received."
"Melissa was wonderful. Kept my toddler entertained with snacks and treated us like family. At such stressful time for our family, she took some weight off our shoulders."
"Melissa who works upfront at the desk is very helpful and organized . She has very good consumer service nd communication skills and I would like to come back."
"They sold me a unit when the store was closed for a few weeks and didn’t notify me that it was closed. I was unable to use the unit when I was in the process of moving and when I called a few days after they were supposed to be back I got no answer or follow up for my calls. Thank goodness uhaul saved my skin twice"
"The woman that works upfront...Melissa has great customer service. It finally felt good to see a smiling face and get all my questions answered. I wouldn't store my thing anywhere else. She made me feel at ease and was very patient."
"My partner rents here, Alexis was amazingly helpful with an issue we had but it’s hard not being able to access our unit if there is NO staff. We should be able to access even if no one is in the office.
Facility is kept up and Other staffing is very friendly only downside is the access hours"
"Very clean environment. Storage facility has a good amount of space. The store manager Alexis was very helpful with assisting my husband and I. Will recommend this place. Very friendly but professional customer service."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. The place is very clean and kept nice."
"This place is definitely a 5 star in my book. I had the pleasure of dealing with the store manager Alexis. She was very polite and helpful with all my questions. This place was very clean and kept nice."
"Alexis, the store manger is FANTASTIC. She was able to answer all of My questions. I would say that a big negative for me is that this place isn’t 24 hours access?"
"Alexis was very helpful and polite. She provided great customer service and directed me to the right location for a great price. Thank you for your help!"
"Brian.... he’s cool . First time renter for storage here he’s been so helpful in the smooth transition in helping me get in the storage . He’s awesome sauce."
"The Manager there Samantha was outstanding. I had so many questions and she answered every single one of professionally and I She maid me know that I was not wasting her time which is awesome. I was in the research stages with my visit, but because of her I now know where I'll be storing my overflow of items. Top Notch"
"They are unprofessional and very rude. Don't waste your money on this storage place. They lie about the prices and sizes of units. Do not store here."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"I tried to store my things here for a few weeks while I wait to move in to my apartment. I was very communicative with the staff ahead of time, and they knew my situation - that I was having movers coming from out of state. I even called them the day of to confirm. They had plenty of chances to WARN ME that only trucks under a certain height will fit into the facility, but they didn't. Lo and behold I arrived on site to meet my movers and the very unhelpful woman who was there says, "oh, I hope your truck is under 12 feet." Lo and behold the truck was too big, and she did nothing to help me find a solution. I was stuck making frantic phone calls to other storage facilities while my movers sat around for about 2 extra hours. Not only did I have to compensate my movers for this extra time, but the horribly rude, condescending manager Brian is now refusing to refund all of the money I paid the company for a unit I was unable to use. All of this could have been avoided if the staff at this location cared about their customers and could have bothered to warn me about what I assume is a pretty common problem."
"Samantha and Melissa were the most caring and attentive people I’ve come across. They took the time to make sure my questions were answered and that I had everything I could need. I wish more people were like those two."
"Hi my name is Garry and I'm a Valued customer. Mrs Samantha Myers, Is hardworking, and represent s what true professionalism is all about. She is very respectful and pro -active when helping customers, as - well as patient with her customers. Most customers including myself speaks very highest of her for she is By far the best store Manager."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #819, we offer great property security systems and clean, affordable storage units to rent for the residents of Downtown, Allentown, Sloan, Pine Hill, and other neighborhoods in Buffalo, NY. Call us with questions, reserve online, or click here to compare other storage units in Buffalo.
Store Office Hours
Mon: 9:30 am - 6:00 pm
(Closed 5/30 1:30pm-6:00pm)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
(Closed 5/28 8:30am-1:00pm)
Sun: 9:00 am - 1:00 pm
Facility Access Hours
Limited to Office Hours
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
