A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
When you rent a storage unit, Life Storage will help pay for movers. Get a $50, $100 or $200 discount on full service moving services from Moved. Bundle your move and save!
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Brooklyn, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Solomon helped me open my storage unit here and he was very pleasant, polite, and helpful! I reserved a unit online that turned out to not be available so I recommend double checking the kind of unit you want is available— but other than that pleasant and easy experience!"
"I had a very wonderful experience at the Life Storage located at 1301 Ave M. Brooklyn, NY 11230. This was my first time renting a storage unit and Amanda, the manager educated me on all of my needs, for the amount space I required. She was very attentive, informative and professional. I highly recommend this location, ensure to request Amanda to receive expectional customer service. She's the best!"
"After having life storage for a few months now I can say that they’re very kind at the beginning but for the last 3 months they have been telling me that they have ordered a ladder and have been checking shipping confirmations. This ladder is essential for me since I have an elevated unit."
"A filthy and poorly run business despite looking like a fairly new building. Either the staff lie a out promotions for sales or they are poorly trained by management. Avoid at all cost as I have seen them threaten to call police on another renter that was questioning being over charged."
"Associates always helpful. My access easy, no fuss my first time anything I need during office hours available if not available always an alternative. Much appriciate the kind curtious service.
My only issue is the car access with piguon poop an pigeons above.its never sanitary but even more so
now. Please help them get that and the bird feces under control."
"After having life storage for a few months now I can say that they’re very kind at the beginning but for the last 2 months they have been telling me that they have ordered a ladder and have been checking shipping confirmations. This ladder is essential for me since I have an elevated unit. I have been using a smaller ladder to get things and it’s put my safety in danger. I have asked to speak to a manager and haven’t received any call backs. I have not received any lowering of fees one time. Instead they’ve raised to price of the unit twice in that time span. They also have limited trolleys so don’t go during peak hours. The perks are definitely that it’s 24 hours but don’t think about leaving any trash because there’s no disposal for it. Since being there I’ve seen the cops on more than 2 occasions and the first day I signed up there was a break in. You should know the good and the bad. Don’t get an elevated unit on the second floor. You will end up using a mobile stairwell that’s a bit to short to reach your unit."
"I normally do not write reviews but I had the best experience with Jalen the Associate-store manager. Jalen went above and beyond in showing me the locker twice- answered all my questions and had the patience of a saint.
He is an exceptional person; very personable, nice and offered to help with my belongings.
Ask for Jalen - besides being a gentleman I received the best customer service.
Dina"
"This location is absolutely terrible. What a horrendous experience. STAY AWAY FROM THIS SCAM OF A COMPANY!
We initially rented a locker online. I came to pick up the lock since we were planning to move in in 2 days only to find out that the this locker is an upper level unit (which wasn’t mentioned anywhere). Yo will need stairs to get in, and you have maybe 1 or 2 for the whole floor and you have to drag heavy stairs across wherever you might potentially find them. When I got there both were in use. In any case, I walked down to the office and was notified that there were 3 people ahead of me and it would be a half hour wait. We needed up waiting almost 2 hours with the guy taking 3!! more people ahead of us.
The nightmare did not end there. We thought the issue was resolved- we found a unit we liked, signed the new rental contract and arrived the next day with a truck and the moving company around 8PM. As we get to the unit and open it, we find the unit full with someone else's stuff. At this point I am panicking and calling the customer service 24 hour line to get the unit replaced. After multiple attempts to reach someone (nobody was picking up) I was finally able to reach someone who was able to help find a new unit, albeit a bigger and more expensive one to put our stuff in. However, we could not sign the new contract because it could only be signed in the office. Fine, we'll come the next day to sign it.
The following morning I get a call from the store manager threatening me that since the contract has not been signed, my stuff might be removed. No accountability or acknowledgement that I just had to pay extra for the movers to stay longer and for the continued inconvenience. Completely uncalled for but ok we'll come by before you close at 6. I get there at 4:30 - the store is closed. I come the following day at 1 - closed sign on the door. I call the customer service line on 5 or 6 different numbers- nobody is picking up at any time of day. When I finally reach them, all they can say is - go to the office during office hours 9-6 and they will help you. BUT NOBODY IS THERE!!
On the third day I was finally able to find someone in the office. When confronted with the fact that there were another person’s belongings in the unit I paid for, he brushes it off and then just says “oh yeah, I forgot about that. I’m sorry” After constant attacks this guy tries to print out the rental agreement to no avail. After multiple attempts and calls to the management, an hour later he is still not able to print it to get me to sign it. Excuses upon excuses and no accountability for the continuing inconvenience that this is causing, he finally tells me that he will get the agreement sent over to me by email within a few minutes. It has now been 2 days and I have yet to receive the rental agreement by email.
The saga continues."
"This location is absolutely terrible. What a horrendous experience. STAY AWAY FROM THIS SCAM OF A COMPANY!
We initially rented a locker online. I came to pick up the lock since we were planning to move in in 2 days only to find out that the this locker is an upper level unit (you have maybe 1 or 2 for the whole floor and you have to drag heavy stairs across wherever you might potentially find them). When I got there both were in use btw. In any case, I walked down to the office and was notified that there were 3 people ahead of me and it would be a half hour wait. We needed up waiting almost 2 hours with the guy taking 3!! more people ahead of us.
The nightmare did not end there. We thought the issue was resolved- we found a unit we liked, signed the new rental contract and arrived the next day with a truck and the moving company around 8PM. As we get to the unit and open it, we find the unit full with someone else's stuff. At this point I am panicking and calling the customer service 24 hour line to get the unit replaced. After multiple attempts to reach someone (nobody was picking up) I was finally able to reach someone who was able to help find a new unit, albeit a bigger and more expensive one to put our stuff in. However, we could not sign the new contract because it could only be signed in the office. Fine, we'll come the next day to sign it.
The following morning I get a call from the store manager threatening me that since the contract has not been signed, my stuff might be removed. Completely uncalled for but ok we'll come by before you close at 6. I get there at 4:30 - the store is closed. I come the following day at 1 - closed sign on the door. I call the customer service line on 5 or 6 different numbers- nobody is picking up at any time of day. When I finally reach them, all they can say is - go to the office during office hours 9-6 and they will help you. BUT NOBODY IS THERE!!
On the third day I was finally able to find someone in the office. After no accountability and constant attacks this guy tries to print out the rental agreement to no avail. After multiple attempts and calls to the management, an hour later he is still not able to print it to get me to sign it. Excuses upon excuses and no accountability for the continuing inconvenience that this is causing, he finally tells me that he will get the agreement sent over to me by email within a few minutes. It has now been 2 days and I have yet to receive the rental agreement by email.
The saga continues."
"Jalen was so patient and helped us find the correct size storage unit for our needs! He was friendly and answered all of our questions. Highly recommend."
"Jalen did a complete 360°in terms of service. Inam paying more than I expected; however the space is much more to what my needs and physical capabilities are. I hope this helps prospective clients."
"Jalen and Ashley had wonderful service and was extremely helpful and didn't rush us and took the time to show us several units and one that best fit us! THEY'RE THE Best"
"Rented Unit #3004 Amanda the manager is knowledgeable, courteous and professional and made rental process very easy. She is a great asset to your organization"
"Joined not too long ago and was greeted by Amanda. She has excellent customer service and knows all the right things to say to make the customer feel at peace with leaving their possessions there. Everything was explained in detail and i feel that my stuff is as secure as it can be in a storage unit. Thanks for your excellent customer service."
"Amanda was awesome. She explained everything really well and double checked that everything worked before I left. She was great and walked me though everything before giving me her card and telling me to email her any time with any other questions I might have."
"IGNORE ALL OF THESE FAKE 5 STAR REVIEWS WRITTEN BY EMPLOYEES! (note they all have only 1 review)
MY WIFE AND I HAD OUR LOCK CUT AND UNIT BROKEN INTO AND OVER $15000 WORTH OF THINGS STOLEN!
If you look at other recent reviews, this is a pervasive problem! All of us are getting our things stolen. People have witnessed the thieves giving each other a lift and looking into the units from the top, and then cutting locks of units that have valuables. We are so heartbroken, as they have stolen my wife's wedding dress. These people should be punished severely and don't deserve life."
"My review is not about the services but about the rent increase they slapped on my account.
I called the main office and was told someone would call me back from the management. No one did.
I called today and spoke to a female employee who was not flexible at all. She just gave me a talk about how everyone is getting an increase. And as a customer in good standing she would still not be able to do anything about it.
A price increase in a quarter of the original payment schedule total is ridiculous. Now I have to have the hassle of looking elsewhere and time/money spent dragging my stuff elsewhere. A real pain in the you know what."
"The Manager Amanda was very helpful as she was able to show me around until I was able to feel comfortable with a unit. She was able to explain all of the rules as I was not familiar with them prior to arriving. Amanda has great customer service skills."
"I went there today to look at some storage units , but unfortunately the young gentlemen there today was very rude & nasty . Didn’t even get to go inside because he was on break & then another customer came he proceeded to take them first even though I was outside waiting prior 15 minutes . Go to coney island avenue location better staff available"
"If you are looking to rent a storage unit ave M location is the place to be
Amanda is the best she was pleasant and very helpful and gave us all the information we needed
She’s funny and made us laugh
I am
So glad we chose to rent here"
"We came to view storage units and Jalen was super helpful, professional and a pleasure to work with. He made sure we were well informed with all the processes, procedures and went over everything with us step by step. Thank you Jalen! You're the best!"
"Amanda is just wonderful. She is sweet , courteous and patient. Extremely knowledgeable of the industry so she explains everything in full detail and answers any questions you may have; wants to make sure that you do not lose your stuff due to any fine print. Wish all employees all around the world were like Amanda.
-Kat"
"Amanda was incredibly helpful and kind. She took the time and gave me the attention to make sure I had the right unit for my needs, understood the terms and got me up and running very quickly. Thank you Amanda!"
"Great customer service they take you to see any unit you want to it doesn’t matter how many times you change your mind they still take you back up to see the unit in person."
"Jalen helped me set up an account and open a container extremely quickly. He was very friendly and polite and responded accurately to every question i asked."
"Jaylen was fantastic! Friendly, patient and professional. He showed me different sized units and was courteous and helped me get a good price on a locker. He explained everything in depth and was receptive to all of my questions. I’ll be recommending this place to all of my friends and family. :) 10/10"
"Everyone treated us royally the place is absolutely fantastic Jayleen is amazing even more so than his hair he’s absolutely did a great job with us we are very pleased to be here"
"Jalen is hands down the best customer service representative I have ever met in my life. This is the kids of employees every company should wish they had. A+++"
"This is my first time getting a storage space and Jalen was such a great help. At first I ordered a space that was at the top of the storage spaces but he worked with me to get me the best deal for one that was closer and on ground level. He made the process a lot easier"
"Do not keep anything of value in this storage. They steal . They break into your unit n take anything of stage. They don’t have cameras near your unit only near the elevator."
"I had Bechina helping me out today and she’s so amazing. Her service and the way she treated us and to make sure that I understood everything and rules is amazing. Definitely an amazing employee"
"Was super happy with the service yesterday. I was very stressed because I lost my keys and urgently needed to access my storage space. Bechina was super helpful and nice and Manny came in on his day off to help me. Extremely pleased with the amazing service! Thank you so much!"
"I thought it would be a drag but Manny was pleasant accommodating and a fun cat to chat with. Very helpful. And the place is clean and solid. I highly recommend"
"Full professionalism on the part of the office presentation of services and operations inside the building Great knowledge and experience responsibility prices and the most important clear cool air inside 11/10 best storage in Brooklyn area."
"I needed a storage unit to store extra inventory and this place was perfect . The rates were affordable and Manny who assisted me with setting everything up was very thorough and took time to explain everything . Gave me a tour of the facility and possible units I can choose from. Overall, the entire experience was good and I would recommend ."
"Manny is the greatest Life Storage employee who gave my husband and I exceptional service. He will go above and beyond to make customers happy! He was extremely helpful and took the time to make sure we rented exactly the storage unit we wanted and needed! Great Job Manny!!!"
"It’s an very clean and well positioned location for my needs. The manager Manny Rodriguez is knowledgeable and personable. He’s made my intake process seamless and on challenging days like moving days are, he makes it extremely smooth. I wouldn’t go anywhere else."
"The store manager Manny made this experience amazing, attention to detail, sense of urgency and his professionalism. Thank you for this great customer service. 5 star worthy"
"Manny Rodriguez was excellent. He was super helpful and accommodating as I closed out my storage unit account. This location at Ave. M was perfect. Our items always felt safe and well guarded. I would certainly store my items here again in the future. Thank you!"
"Manny was an amazing help. He has great customer service and helped us through out the entire process!!!!!!! I'd definitely recommend people coming here."
"John was a friendly guy, very helpful when we wanted to exchange units. He walked us through everything we needed to do, helped us choose a new unit and reserve it."
"I was lucky enough to be helped by a very professional and thorough manager during my check in which had a few hiccups. Miguel, was absolutely delightful to with, took care of all the small issues ahead of them becoming problems.
Many thanks again for your assistance."
"Manny the manager is the best .
He provided the greatest customer service I have ever received.
I am aslo in the customer service industry and Manny could even teach me a few things"
"Manny was amazing! Very friendly and professional. He helped me get set up really fast (plus explained all the payment details thoroughly). Great manager! Thank you so much!"
"This facility is very convenient.
The prices are very fair especially compared to locations in and around Brooklyn.
They have indoor parking which during winter time and on rainy days is a life saver. Also big u-haul trucks can fit in the indoor parking spots making unloading a breeze. The parking lot is big and has adequate parking available. It's a very clean spot and I would absolutely recommend."
"Great location with no carts. It happens all the time..no carts.
Ask for Managment… no call back.
Waiting over an hr for cart…. MY STAFF IS WASTING TIME… and we left not able to unload materials. Now 8 hrs later he going to return.
Who is paying for the lost time? Will there be loading cart available???
To be continued!"
"Osiris, the Store Manager, was awesome. Her patience, knowledge of facility, professionalism & customer service were all exceptional 👍🏾 That alone made me feel comfortable & want to lock in a storage unit right away."
"Nothing less than great service at this location! I recommend to all my close family and friends. Once you arrive, they’ll take care of you with white glove experience! Thanks again!!"
"Employee was not able to handle all customers but it wasn’t up to her it was up to her management since they let just one person to run around this gigantic space. Besides it this storage is very nice, clean, climate control, with 24/7 access, very reasonable price, brand new. The only problem I have every time is lack of human power here"
"Only recommendation I have is if you are renting online, be careful. In the description some of the lockers say "Upper Level". This means you will need a ladder to reach them. Otherwise, great service."
"Just got off the phone with Michelle from the Ave M. Location and am super thrilled about the experience! She is the very definition of terrific customer service. I was in a tight jam concerning my storage unit and she was able to offer the perfect solution that just made my day so much easier. Thanks again Michelle and Life Storage team. Cheers."
"In a great central location, the facility manager was extremely helpful in quickly setting me up with a unit.
Everything appears neat and orderly and I would recommend anyone needing storage to check this location out!"
"The operators of this facility must be from a warm climate as they don't believe in snow removal nor hiring a capable contractor. This is at least the second time that snow was not cleared after a storm; neither from inside the gated lot nor the public sidewalk as required by NYC law. Days after the last storm in the middle of the night three pathetic 'guys' showed up in a white pickup truck, hung out for a while doing absolutely nothing and then gave up after a few minutes of trying to plow the snow that had melted a bit since that storm and then frozen solid."
"Great location thanks Nicole you took your time with my husband and I finding the right size and made us feel very welcomed even cleaned the bathroom for us very sweet will definitely recommend to my family and friends"
"I highly recommend this facility especially when we've had nothing but positive experiences in the rental of our two units. Working with Osiris is the primary reason for our complete satisfaction."
"I had an amazing experience with Osiris Alvarez.
She is absolutely professional, respectful, accurate and 100 % helpful.She helped me with all my questions, showed me everything and helped me to understand what to use and how to use.She gave me all options on all my questions .She is very knowledgeable! Besides this she is a very polite and nice person!
The COVID rules and procedures are 100% correct in this place.
I strongly recommend this place!"
"The staff is very helpful and facility is very clean. Dayna was a big help and knew her stuff. She helped me pick the right unit for my needs. I definitely recommend her and Ave M for your storage needs"
"I had a very GOOD experience at Ave M . Dayna walked me and husband through the process and explained everything very clearly. She is a very knowledgeable and very patient person."
"I looked all over for an affordable but trustworthy storage unit, and I'm very satisfied with Life Storage! I needed to upgrade to a bigger unit on the day that I was moving into storage, and when I called, Dayna was extremely accommodating of my request! Also love the 24/7 access!"
"I've had a unit for two months and have no complaints. Saw a very patient and professional staff member deal with just a hobgoblin of a woman today, and I'm impressed. I certainly wouldn't have been able to maintain myself. Will continue to do business here."
"I highly recommend coming here. They give you access 24/7 which I love. The place is very clean. DAYNA IS SO HEPFUL! She made a complicated day much easier with her communication and customer service. She was concise, sweet, funny and very straightforward. I highly recommend calling and speaking to her she tries her best to make sure the customer is happy at all costs."
"Thank you to Dayna which made my first storage rental experience very easy and helpful i appreciate all the help I would highly recommend coming in and asking for her thank you once again...."
"Dayna is amazing and very knowledgeable . She gave several options and showed me and told me everything I needed I highly recommend her and she made my 1st experience very easy"
"Had such a great experience will visiting this location.. I've been to others and none have had the knowledge or expertise then Dayna did. She took her time to explain things. She showed me all my available options and explained what differences they had... If you are looking for a storage facility look no further. Make sure you see Dayna you will not be disappointed.."
"Dayna is incredibly helpful. She is great at managing relationships. She represented LifeStorage well. I would highly recommend the place because of her."
"Excellent service. spoke with Dayna who helped us set up our first storage unit rental. she explained everything very clearly super nice and professional service."
"I needed to move in a rush, so I went an in and was helped by Dayna. She was incredibly knowledgeable and fast with finding me an appropriate sized unit and processing the paperwork. Shes really friend and 10/10 recommend her and this storage space."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #990, we offer great property security systems and clean, affordable storage units to rent for the residents of Midwood, Mapleton, Homecrest, and other neighborhoods in Brooklyn, NY. Call us with questions, reserve online, or click here to compare other storage units in Brooklyn.
Store Office Hours
Mon: 9:00 am - 6:00 pm
Tue: 9:00 am - 6:00 pm
Wed: 9:00 am - 6:00 pm
Thu: 9:00 am - 6:00 pm
Fri: 9:00 am - 6:00 pm
Sat: 10:00 am - 4:00 pm
Sun: 9:00 am - 6:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
