Self Storage Units near Trenton in Hamilton Township, NJ, 08619

"Unable to get in touch with customer service. Have never missed a payment in the two years i've been here. Recently they raised their prices and between that gas prices and everything else in this world I had to leave. During that process i missed payment but have gotten my entire unit cleared out and handed in the cancellation paper. Unfortunately I forgot to take off the lock and they haven't let me in to grab it and since it's still on there they won't let me cancel. So i've tried to talk to the person in the office and i've emailed 3-4 times trying to figure something out with them but the only time i hear from them is when they email asking for money. Seems like they just want to bleed the little guy dry"

"Very good"

"Very nice place customer service is very nice and helps u with everything u need to know very good with prices"

"Very friendly helpful staff !!!"

"Wonderful staff here!!"

"We have enjoyed working with the manager, Samantha. She has been very helpful and accommodating to our needs and has gone above and beyond! Thank you Samantha."

"Had a pleasant experience with life storage, the staff are very pleasant and helpful, the store manager Samanha went over everything with me and the many current offers they have, I was undecided as to what storage business to rent, I am very happy that I decided to choose this location. Very professional and knowledgeable. Thank you!!"

"Employees were very helpful and accompanied my needs would recommend this place"

"Was very helpful gave me all the information I needed best place amazing customer service"

"Samantha is a joy to have as a customer service manager! Her spirit is so nice and pleasant. She is so full of joy . 😀Great job Sam!! You have made my transition so great and it was a pleasure meeting you .. Tameka Love"

"Best service from Samantha Tavares ! I'm New to the area and have Multiple Sclerosis and had stuff located in a few places Sam took the time to listen and give me some direction so very sweet In times where Customer Service is rare I am blessed to have had Samantha and Life Storage ❣️"

"I am very blessed to have met Samantha Tavares. She was very helpful, courteous, knowledgeable and understanding. I went there to move all of my belongings from a 3 bedroom apartment and realized the 10×15 unit was not enough room for everything. I explained my day and what I am going through to her. I had to move from my apartment because we thought we would be closing on a house. I found out the house had 90 tons of contamination from oil and it continued to the sidewalk and to the street. The sellers would no longer be able to provide me with a U&O. I am 7 months pregnant with a 7 year old and a husky puppy. Realizing I have no where to go and than the unit wouldnt fit my belongings had me in tears. I couldn't afford all of the difference for a bigger unit at the moment. I paid the uhaul and everything. Samantha really brightened our day and made me feel some relief in such a tough situation. I would highly recommend this storage unit just because of my encounter with her. Thank you again!!"

"best service, very friendly, informative, helpful and accomodating."

"Amazing service from Samantha the property manager!! I really appreciate it all the support, and I'm super excited be part of LifeStorage family!!"

"Sam was awesome and extremely helpful!"

"Sam and Jon are great people."

"Jon is that man"

"Jon is nice guy"

"Easy to get to and convenient."

"Great customer service. Samantha was extremely helpful with every question. Location and storage units are very clean."

"Very clean storage unit and very clean office. The staff is Very friendly. I needed a storage unit ASAP and they were the ones that were able to help me get what I needed. The prices are great."

"Helpful, friendly and fast!"

"Sam and Jackie have given me really good service and I'm happy for that."

"John did a great job!"

"On April 25, 2020, I temporarily rented a storage unit at LifeStorage, 3540 Quakerbridge Rd. Hamilton NJ, after selling my house, which contained all of my family's personal belongings and furniture. In mid September, I began moving our items out of the storage unit to move into our new home. While moving the items, I found four dead mice, mouse droppings, and rice on all of our property and inside boxed items, even though we did not store any food items. Although alot of furniture and items could be cleaned, many could not and had to be thrown away, resulting in approximately a $2,000.00 loss. During the time frame I began moving my items, I also personally observed people sleeping in their cars in the evening everynight when the business's gates are locked for entry after 10pm. I also have personally observed a large pile of trash and old belongings that had been disposed improperly by a tenant on the main driveway of the facility since 09/24/20, that the business left there and refused to clean up. When I addressed these issues to the staff and a manager named Yvonne, they were unwilling to do anything to compensate me and instructed me to file an insurance claim with my homeowners insurance, which does not cover damage by rodents. Yvonne admitted on two phone calls that the property is undergoing new management because it was not being properly taken care of, which she then said probably caused the mice in my unit. Due to Yvonne's statements and the condition of the property which was not properly cared for by management, for over $200.00 a month, a person should be able to trust that their belongings will be ok and that the property would be maintained. The business was unwilling to compensate me in anyway or offer anything. Very poorly run business with terrible customer service."

"On April 25, 2020, I temporarily rented a storage unit at LifeStorage, 3540 Quakerbridge Rd. Hamilton NJ, after selling my house, which contained all of my family's personal belongings and furniture. In mid September, I began moving our items out of the storage unit to move into our new home. While moving the items, I found four dead mice, mouse droppings, and rice on all of our property and inside boxed items, even though we did not store any food items. Although alot of furniture and items could be cleaned, many could not and had to be thrown away, resulting in approximately a $2,000.00 loss. During the time frame I began moving my items, I also personally observed people sleeping in their cars in the evening everynight when the business's gates are locked for entry after 10pm. I also have personally observed a large pile of trash and old belongings that had been disposed improperly by a tenant on the main driveway of the facility since 09/24/20, that the business left there and refused to clean up. When I addressed these issues to the staff and a manager named Yvonne, they were unwilling to do anything to compensate me and instructed me to file an insurance claim with my homeowners insurance, which does not cover damage by rodents. Yvonne admitted on two phone calls that the property is undergoing new management because it was not being properly taken care of, which she then said probably caused the mice in my unit. Due to Yvonne's statements and the condition of the property which was not properly cared for by management, for over $200.00 a month, a person should be able to trust that their belongings will be ok and that the property would be maintained. The business was unwilling to compensate me in anyway or offer anything. Very poorly run business with terrible customer service."

"The manager there was extremely helpful and attentive to our account."

"Aly, Gary are nice guys and so is John L!"

"Aly, Gary and Jon are the best"

"Gary, Aly, Joe and Jon are all great guys"

"Gary and Aly are nice and so is Jon"

"The initial encounter went well enough. The rep was friendly but I don't feel as though he provided me with the best financial option. There was an option online to either receive a month free or a month at 1/2 off the original price. I was told that the best option for me was the month with the 1/2 off the original price because of all of the other additional fees in which I later learned would have only included the taxes and insurance fees. The rep then provided me with a discount on the price of the lock for the storage unit. I had a problem gaining access to the facility as my code would not work. The rep sent me to attempt the code 3-4 times and after the last attempt, I still wasn't able to access the facility. I feel as though it was extremely unprofessional to have a customer run back and forth to the code pad instead of him doing his job. Later, that very same day I was able to gain access to the facility but then as I went to close my unit and the cord that was attached to my door which would have allowed me to pull the door down with ease broke. I walked over to the office and informed the rep that the cord broke and was told that the maintenance guy would fix it. I contacted the office at Life Storage and left a message reminding them to replace the cord because 6 days after I initially informed them that the cord had broken it had not been replaced. So, currently, I am not pleased with my experience with this facility. Perhaps, it will get better but if not I will update my review to reflex the experience."

"Everything was as I expected it the prices were great the place is clean a great location"

"Put grandma in there 4 years ago and she is still kicking."

"Excellent trained people from the phone call to the application on site. It only took minutes to register and Gary was very helpful and polite!"

"Gary and Aly are great.. so is Jon L."

"This place is fantastic. Aly, Gary, and John are the best. This is the 2nd time in less than a year I rented a space from them. So polite and courteous employees. I recommend them to everyone no matter how big your storage needs are the have the right size storage you your needs."

"Jon, Gary and Aly are awesome! Thank you so much for all your help !"

"Great experience, Thanks!"

"Gary and Aly were very informative they are so nice. So is Jon L."

"Just rented a unit here. Grounds are very clean. Was shown two units, both very clean. Agent there, Aly, (I believe that was his name) was superb. Very nice and friendly. Answered all my questions. Got the on-line price with the three month half-price discount. All paperwork completed quickly and Aly even took me back to the unit to show me how to put on my lock. Might have been a bit more than other places in the area, but I liked the cleanliness and service. Kudos."

"Convineanly from mojor hwys friendly service knowledgeable employee clean storage facility and office"

"Gary, Aly and Jon are the best. They are the best guys around."

"When the time came to renovate I realized I have much that could be stored. This space is perfect. The online price was affordable. The staff was friendly and professional. Everything looks organized and tidy here. Im sure Ill need some amount of storage year round and securing some space was a really good idea."

"This place aight... clean staff, friendly facility"

"called the first time the hung up on me call again and what a bad experience."

"Great place, clean, friendly and helpful. Easy process to get secure storage!"

"Gary is a great guy and manager"

"I have work with 2 of your office the East Windsor N.J. office and the Hamilton N.J. office. The ladies at the East Windsor office were always so pleasant and extremely helpful the Hamilton office had nice people also."

"Had a good experience at this life storafe and we want to thank Gary and Ali for all their help we recomend it to anyone"

"Stored here for about 5 months. Staff was helpful, access was easy."

"Exelent customer service"

"Ive only had great experiences trusting my belongings with Life Storage. I highly reccomend Ali, he takes care of your needs and treats you like a great human."

"I stopped in to inquire about a bigger unit than the one I currently have. I had compared prices to a few other storage facilities nearby and Life Storage on Quakerbridge Road beat them all, hands down. Gary and Aly both have been very helpful and courteous whenever I've had questions regarding my storage unit. It's comforting knowing that if I ever have an issue or need help with anything from questions to assistance with a sticky lock (bent key), one of the friendly associates will treat me with respect and make time to address my issue."

"Gary is very helpful. Once my key got stuck and jammed inside lock , Gary helped me to get key out of lock with no additional cost. I definitely recommend this place to everyone."

"We've been renting a space here for years and have seen it change ownership three times. Other than a name change, they have not changed the quality of service. The place is well maintained, units and grounds are kept fresh looking, and the staff is excellent. Pricing is very reasonable and we have no intention of looking elsewhere in the immediate future. It's a good value for long or short term storage."

"Good rate and nice people"

"I stored my belongings for two and a half years at the location on Quakerbridge Road near Trenton, NJ. There were no issues, everything was clean, and the staff was excellent. Highly recommended!"

"Nothing more to say."

"your handyman was very helpful too!"

"Overall I was very happy with my storage experience. I was there since the Lackland Days so I experienced several managements. Life Storage was very good. Naturally, I was never happy when the price went up but that happened relatively infrequently. You made closing out my unit very easy. I would use you again or recommend you to others."

"Awesome job.Well done."

"Your store manager almost immediately invited me to examine a storage area. He was obviously proud of the facility. Very impressive!"

"The van loan was a real bonus, city helped make things more efficient for me "

"Great service and great storage unit"

"Felicia at the Quakerbridge Rd site is awesome!! "

"Polite people; resonable price."

"Very happy with my storage space and the staff is very friendly and helpful "

"FELICIA AND GARY ARE TOP LEVEL REPS FOR YOUR COMPANY. THEY CERTAINLY CAN BE A PART OF ANY BUSINESS THAT I MAY HAVE OWNED, OR, WILL OWN IN THE FUTURE."

"My facility , Quakerbridge Road, Hamilyton Township, experience was way beyond "strongly agree.""

"The woman we worked with, maybe the assistant manager, was amazing. Would strongly recommend this location because of her. "

"All went well. As good as I could have hoped for, so happy with the facility and personnel."

"Very accomodating, courteous, and extremely helpful! That is why I am renting for a second year in a row for you!"

"Great company to do business with "

"great folks I will rent again in June Thx"

"I in fact did recommend bobs storage to a friend who did also use the storage facilities..."

"Uncle Bob's met my expectations. Upon arriving to the storage building, I was met by a gentlemen who walked me through some of the units with a discount. However, the unit I needed was not discounted. Uncle Bob's is more costly then the other storage places in the area, but I liked that there was a moving van for me to use. So I signed up. "

"Feel very confident everything is under control at Bob's."

"Hello, I knew that I needed to rent storage space but I've never done so and was out of my element. Upon entering your office, I was greeted promptly by a very professional and personable associate. I stated my needs and asked several questions and the associate was extremely helpful by showing me the options available. I was taken to see two units I had decided on with another associate and was never hurried in making my decision. Once I chose the unit that best suited my needs, I was taken through the paperwork thoroughly so there was no confusion. From walking into the office to walking out with my code and lock took no time at all and I left feeling very happy with my decision to rent a space at your facility. I have been back and forth several times to my locker and have always been greeted with a wave and a smile. Overall a great experience and I wouldn't hesitate to recommend your facility to anyone needing additional storage space. "

"Being a past customer, their attention to details and procedures made for an even better second year of summer rental for my son's possessions."

"Reliable, trustworthy, a little bit pricey."

"I have used many storage places, but the U.Bob's on Quakerbridge road has been the best. I drive extra miles to use this location."

"I was never in need of a storage unit prior to UB's, however the process was without a hitch! "

"It was a great experience for me, cause it was my first time renting a space for storage"

"Extremely helpful and reassuring."

"Nice facility in great location, but a little pricey!"

"The storage unit was clean and I always felt safe. Have used other companies in the past and Uncle Bob's [Life Storage] was by far the nicest."

"Way too,expensive. Increased over $40 in short period of time. Also the asbestos looking stuff shoved at the top of the units. Got all over my stuff. "

"The person working in the office was extremely friendly, helpful, and informative. The space was very clean, and the entire process was explained to me very well. "

"Keep up the great service"

"A little over priced but served a purpose and met a need. Staff was exemplary."

"No. I am pleased with the service and feel that my personal goods are secure. "

"We used your facilty before when it was under different ownership and were pleased then and are pleased now. Thanks"

"Provided exactly what I was looking for"

"Went there to update my credit card, next month I got a call saying my card wasn't right call the bank, the bank said nothing wrong with the card. Call the storage back they just told me there is nothing what we can do. I work out state don't have time to stop very often there l did ending up paying late fee twice in one moth went to the office used the same card it did work fine, they didn't took of the late fees, seems like they don't care about the costumers my credit card was good (I think the put the numbers wrong. Have a nice day "

"Outstanding customer service and support "

"by being fast "

"the custoemr service reps are all very helpful, friendly & courteous!"

"i am a long term renter. always pay on time, etc. i wanted to rent a second unit but the cost was outrageously high. i may have to move."

"I dont know why but when I went to my unit last weekend all of my belongings were/are covered in dirt and dust. It was not like that a few weeks prior when i was there. Im not sure if someone was using a blower to clean outside or in another unit but I am not happy that I will need to clean everything i have in that unit before using it! I would have went to the office but no one was there."

"Friendly and knowledgable manager"

"I needed a rental and this facility had the size I needed for even a month's free rent. "

"The associate showed us the space before we signed anything which both my wife and I thought was great. Both the associate and other staff member were extremely helpful. A terrific experience!!!!"

"Staff was always friendly understanding polite "

"Everything is fine. Don't change a thing."

"Great customer service!"

"please list sizes of storage areas and prices in case the customer needs to change a storage area"

"The one thing I do not like is the gate to exit the storage area no longer requires a code to raise the gate. I felt my belongings were more secure when the exit code was required. "

"Website took awhile to get going, which was understandable during the transition. And I HAVE recommended you to friends."

"Quick and easy. Great facility. "

"good job, very happy."

"I was worried when ownership changed hands, but the staff under Uncle Bob's [Life Storage] was first rate. The transition was seamless, and when I moved out they couldn't have been more friendly and helpful. I'll come back to UB's if I need storage in the future."

"Get your paper work together. I pay my bill every month and still you send me an over due bill for 2 months. I have complained over and over again to no avail"

"Clean and well kept storage facility. The staff are always friendly and helpful."

"The reason for my middle of the road responses is because my storage unit size was not as advertised. I was told it was a 10 x 10 heated unit but it measures 10 x 9. I couldn't fit my shelves in because of the discrepancy. While the company adjusted my monthly payments, my trust is not there because the company wasn't straight forward from the beginning. They made changes when found out. Am I going anywhere soon? No. But I wonder if the temperature is maintained as it is supposed to be. Otherwise my experience of the facility has been as described in my answers to the questions. "