Customer Reviews - Life Storage #466, Wayne
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We at Life Storage want to maintain the best storage facilities in Wayne, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Wayne (#466)
4.71 out of 5
based on 36 of our most recent Reviews
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5.0 out of 5
"Great service at #466, the lady at reception she was very polite and do excellent job, I love that place I can absolutely recommended to my friends and every person ask for storage place.
Thank you so much !!"
April 19, 2019
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- Michael from Cresskill, NJ
5.0 out of 5
"The associate that helped me the last 2 times I needed a storage unit was very professional and extremely helpful. His name was JP Acuna. He is excellent. I would rent from him again when the need arises."
May 24, 2018
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5.0 out of 5
"They found me a suitable unit for my needs at a reasonable price"
January 28, 2018
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- Christopher from Cleveland, OH
5.0 out of 5
"Employee was extremely helpful and had a great attitude."
January 27, 2018
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4.9 out of 5
"I feel that my belongings are secure and I appreciate the easy access and availability of entry."
August 20, 2017
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- Nicholas from Bloomfield, NJ
5.0 out of 5
"Employees are Friendly and Professional.
Facility is perfect for my storage needs."
May 25, 2017
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4.8 out of 5
"I prefer a combination lock, when I upgraded to a larger unit, a cylinder lock was required."
April 23, 2017
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- Michael from West Caldwell, NJ
5.0 out of 5
"Your associate. JP, was extremely couteous and helpful. Kudos to him!! Very happy with my initial experience!!"
December 22, 2016
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- Caroline from Riverdale, NJ
5.0 out of 5
"The staff at the Wayne NJ office were wonderful! Helpful! courteous! went above and beyond!"
November 23, 2016
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5.0 out of 5
"Storage space is very convenient. Staff is courteous. "
July 31, 2016
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- Adeline from Cedar Grove, NJ
5.0 out of 5
"I was pleasantly surprised...had reservations about putting my things in storage...and now feel so much better"
July 27, 2016
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5.0 out of 5
"The whole process was very easy!!!
So happy I'm there. But even your home you grow into your space. So I think i need a bigger unit.
Thank you for making my transition so easy. "
May 27, 2016
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5.0 out of 5
"The staff in the Wayne office were always very accommodating. "
April 25, 2016
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- Nancy from Little Falls, NJ
5.0 out of 5
"it was a very pleasant experience ,everyone was very helpful especially the gentleman, do not remember his name,"
February 26, 2016
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5.0 out of 5
"Absolutely loved it for the time I had the unit. Will DEFINITELY come back if I ever need one again."
February 23, 2016
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5.0 out of 5
"I love every about this place. And if I need a place for my things again. Uncle bobs is my place to go. Thank you "
November 23, 2015
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4.3 out of 5
"your pricing went up on my unit and I am completely unsatisfied with this. Will be changing my unit to another company if my rate goes up a penny"
November 14, 2015
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- Frank from Little Falls, NJ
4.8 out of 5
"The facility was bright, well-lit, and clean, and I always felt safe while there."
October 23, 2015
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3.1 out of 5
"When I had decided to leave the storage area, JP was very helpful over the phone in assisting me in making it happen.
I moved out of the unit on Sunday, 9/6 but was paid up until 9/12. Although I did not reach out to confirm when I left, I was assured that there was a daily check and the office would know when I vacated. To this day, I have not been credited back for the additional days I paid/covered.
Also, when I was moving out, it was very inconvenient to not have a dumpster accessible to dispose of the trash from the unit. I understand that people would take advantage but for the amount I paid each month, never late and always updated credit card information as soon as possible, this seemed a bit unreasonable to me. I not only move my belongings but had to take bags of trash in my vehicle because the dumpster onsite was for "management only". If/when I ever do decide I would need a storage unit/facility again, I'm sad to say, it would not be Uncle Bob's."
September 23, 2015
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4.1 out of 5
"I rarely come to visit my stored belongings. When I do, I usually do not go to the office."
July 31, 2015
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- Robert from Little Falls, NJ
5.0 out of 5
"Tatiana is the "manager" I usually speak with and she represents your company very well. She is always professional, courteous and helpful."
July 28, 2015
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5.0 out of 5
"Very satisfied with the space and feel that I don't have to worry about the safety of my storage items at the Wayne location."
July 28, 2015
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- Jeffrey from West Caldwell, NJ
4.2 out of 5
"Served my purpose. Woman in office very nice and helpful."
July 28, 2015
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- Kerry from West Orange, NJ
4.1 out of 5
"Although I mostly deal with your representatives over the phone, I'm always dealt with respectfully and attentively. I have no criticisms regarding your storage facility. Very satisfied. "
July 28, 2015
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5.0 out of 5
"I have been a customer since 2008. The store manager Tatiana has been a life saver. She is always smiling and ready to help me with whatever problem I may have. So thank you for your great service. Place is always clean and I love that it's inside so that I don't have to deal with the hot or cold weather!"
May 05, 2015
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5.0 out of 5
"Your staff and facilities have been great. The attitude of your staff is better than most that I have dealt with. "
April 28, 2015
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- Joan from Upper Montclair, NJ
4.8 out of 5
"In the transition to new ownership few months ago, it all went smoothly. I'd use facility again if needed. "
April 24, 2015
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5.0 out of 5
"Everyone is so helpful and friendly. They remember me by name. Even over the phone. They are wonderful"
March 26, 2015
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- Audrie from Poughquag, NY
5.0 out of 5
"The front desk was so helpful and it was a pleasure to rent from them."
February 28, 2015
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5.0 out of 5
"I have been at this facility for many years. The newest addition is Rene and she is the best. She always gives me the best options and helps beyond her job.
I thought about moving closer to NYC but the service is better in New Jersey."
January 26, 2015
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4.4 out of 5
"The storage facility is fine and suits my needs. I use this particular location because I've had excellent service from the employees there. My first question to them when I learned Uncle Bob's [Life Storage] would be the new owner was if the same people would be staffing the facility. They are, so I'm still there.
One day, I hope not to need this storage, but till then I'm pleased that I'm able to have it at Uncle Bob's [Life Storage]."
January 26, 2015
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- Stuart from West Orange, NJ
4.0 out of 5
"would like access to a dumpster to dispose of items no longer wanted. "
January 26, 2015
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4.2 out of 5
"I used another place once and your place is better, bigger, cleaner and less expensive which is a very important aspect for me."
October 27, 2014
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- Karen from Bloomfield, NJ
3.8 out of 5
"The unit is supposed to be climate control but during the summer time it was hot and humid every time we accessed the facilities."
October 27, 2014
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4.5 out of 5
"It was good. It's storage, lol. I don't get all enthused over storage, but your c many made it a painless process and went out their way to make every part of my move as easy as possible. Only thing I think you can improve on would be to have a larger selection of rental trucks and trailers. But none the less, it was a good experience strong with Uncle Bob's [Life Storage]. "
October 23, 2014
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4.6 out of 5
"The manager at the Wayne, NJ location has gone above and beyond to help me. I can't say enough good things about Tatiana. "
October 04, 2014
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