Customer Reviews - Life Storage #178, Salem
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We at Life Storage want to maintain the best storage facilities in Salem, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Salem (#178)
4.89 out of 5
based on 53 of our most recent Reviews
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- Jessica from Haverhill, MA
5.0 out of 5
"Everyone I've ever had to deal with was extremely helpful and pleasant. I would and have recommended your facility to my friends and family, because I was always treated with the utmost respect. The pricing was great, and the service was by far the best Ive ever endured."
May 23, 2019
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- Anonymous from Redferd, MI
5.0 out of 5
"Dennis at Life Storage #178, went way beyond normal job requirements in helping us out. He was also great in letting us know in advance of the upcoming billing dates, because of our unique schedule. A+++++++++."
April 23, 2019
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- William from Lawrence, MA
5.0 out of 5
"Good job. I’ll see you in the fall when it’s time to store the car again."
April 23, 2019
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5.0 out of 5
"Best storage place, courtesy, assistance and professionalism. Prices are great any they extended hours to accommodate move in.."
January 16, 2019
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5.0 out of 5
"Very well run storage location. The area is always neat and clean. I feel like my belongings are safe and secure."
January 15, 2019
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- Randall from West Boxford, MA
5.0 out of 5
"The rep did an excellent job with all aspects of the rental."
November 19, 2018
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5.0 out of 5
"Have used this facility for seasonal storage for several years. Except for last year where I tried a different place. This season I returned because the service here is far better than what I experienced when I tried their competitor."
November 18, 2018
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5.0 out of 5
"I had a few different storage units at this location for the past couple of years. I was always impressed about how professional both Dennis and Mason were. Both of the guys were extremely friendly, informative, and helpful!
The service here is way above the majority of local competitors.
Thanks again guys!"
July 23, 2018
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5.0 out of 5
"Mason couldn’t be more helpful
Smart, & professional"
May 16, 2018
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5.0 out of 5
"I have never rented a storage unit prior. I did not know what to expect. However, I do hope anytime going forward in life that I may need to rent a storage unit again, That the experience is as satisfying as I have now encountered."
March 31, 2018
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- Paul from North Andover, MA
5.0 out of 5
"everything was fine, clean ,helpful staff,access, price , all good , thanx"
March 26, 2018
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5.0 out of 5
"The personality of the associate was very pleasant and refreshing. I did not expect that when dealing with a storage company. "
March 26, 2018
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- Deirdre from North Reading, MA
5.0 out of 5
"wonderful employees that helped with everyday problems and made sure the lock or door were ok. i really appreciate especially Dennis Yuele who always was so helpful."
March 15, 2018
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5.0 out of 5
"The manager of your salem Nh store is definitely an asset to your company. Dennis went above and beyond to help not only me, but I’ve seen him accommodate others as well. And always had a smile on his face. He is definitely number 1. "
December 27, 2017
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5.0 out of 5
"Excellent customer service and good storage unit and price I was able to use the moving truck for free.
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December 01, 2017
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5.0 out of 5
"I have used Uncle Bob's before. This experience was exceptional, Mason and Dennis couldn't have been more helpful or kinder."
October 23, 2017
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5.0 out of 5
"Mason was incredible. I don't know why anyone would store their valuables anyplace else "
October 19, 2017
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4.8 out of 5
"Thank you for the many years of excellent service! :-)"
September 30, 2017
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4.8 out of 5
"From the moment I entered the building, the associate was welcoming, professional and knowledgeable . The process of renting a storage unit was well explained and easy. I was brought to the unit and shown how to operate the door! I have been very pleased with my decision to rent from LifeStorage."
September 27, 2017
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5.0 out of 5
"Professional and friendly business . Two thumbs up !"
September 26, 2017
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5.0 out of 5
"You have two of the best workers around they are both Total gentleman."
June 19, 2017
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5.0 out of 5
"Mason was very knowledgeable and helpful. He had all my paperwork ready and explained everything clearly."
April 09, 2017
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5.0 out of 5
"We had a terrific experience renting a storage unit at Uncle Bob's in Salem, NH. The staff was extremely pleasant, knowledgeable and helpful. Thanks again!"
January 25, 2017
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5.0 out of 5
"I offered everything I was looking for and some very helpful information."
November 02, 2016
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5.0 out of 5
"Uncle Bob,s storage in Salem New Hampshire is by far the most customer oriented story's facility I have ever worked wth. I have had to switch to different unit sizes multiple times and Dennis has always been eager and informative to help me in the best way possible. "
October 27, 2016
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5.0 out of 5
"I was greeted right away, very precessional . Would recomend it to everyone . "
October 24, 2016
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5.0 out of 5
"The staff there were wonderful. It was indeed a great pleasure doing business with you."
August 23, 2016
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5.0 out of 5
"Dennis is a pleasure to work with. He certainly provided me with a sense of security that everything was done properly, quickly and to the best benefit of my storage needs."
May 26, 2016
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5.0 out of 5
" IT would be great if you offered a seniors discount."
May 19, 2016
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5.0 out of 5
"Dennis was most helpful. Very pleasant and courteous gentleman. Explained everything in detail and was very specific as to payment timeline. He was very informative."
May 18, 2016
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4.2 out of 5
"Fast, friendly courteous service. Dennis was very informative."
March 25, 2016
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5.0 out of 5
"I can see a thing that you can improve on.
It is a pleasure doing business with you."
November 24, 2015
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5.0 out of 5
"My only complaint is only having a 4 day grace period , i would like to see 10 day period . I try to be very prompt with payment , but mistakes happen , and would like to see a little more forgiveness ! "
October 27, 2015
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5.0 out of 5
"The office staff was genuinely helpful, knowledgeable, and reliable. This is the second time I've rented a unit there, and I wouldn't hesitate to go back."
September 23, 2015
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4.7 out of 5
"with other rentals was not required to pay for insurance. I was insured but had to provide documentation which was unnecessarily cumbersome"
July 24, 2015
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5.0 out of 5
"I like it and it has meet my needs my only need I have is with the opening of and wish that you had a pole of some sort to assist in raising up of door for us shorter or limited in range of motion in shoulders I realize this is not a need for all and would not expect it but one located for use for those of need would be nice"
June 25, 2015
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5.0 out of 5
"It was every fast and easy transaction getting the units and getting ones that were close to each other with the help of the associates. I would come back to this location if i am still in the area."
June 25, 2015
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- Richard from Harrison, MA
5.0 out of 5
"The person assisting me could not have been any nicer or more helpful "
June 25, 2015
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- Michele from Haverhill, MA
5.0 out of 5
"I'm very happy with my unit. The people who work there are very nice. I forgot to lock my unit and they called me right away."
March 27, 2015
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- Dorothy-Ann from Lowell, MA
4.8 out of 5
"I would recommend Dennis at Salem or Dracut store he is the most friendly person meet in the place and helping person I would recommend and helped with on line paying. ."
March 23, 2015
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4.6 out of 5
"Over all an good experience in all aread. people / material and security."
October 25, 2014
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- ALM Floor Cover from Salem, NH
5.0 out of 5
"good rates, free truck use, easy to go through process"
September 25, 2014
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5.0 out of 5
"Everyone who I dealt with was so pleasant, prompt, and professional. I'm very happy so far!"
September 01, 2014
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4.2 out of 5
"A long time customer and am happy with all that Uncle Bob's [Life Storage] has to offer. the only issue that I have is that the light in our unit has never worked. Would be great if this could be fixed."
August 27, 2014
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4.6 out of 5
"The staff here are so polite and friendly. The landscaping company they hire do an excellent job cutting the grass. Presentation of the buildings is very well upkept, and clean. No rodent problems! These reasons all keep me staying there, as you could imagine we have plenty of storage units in the area. :)"
August 25, 2014
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5.0 out of 5
"I have never used storage before and the entire experience was so comfortable and easy . I severely lucked out with you guys. The associate was awesome I felt like I had known her forever . I love when an employee is down to earth and real with the customer . Thank you so much !!"
May 29, 2014
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5.0 out of 5
"Having Uncle Bob's Storage was a great place to keep my things. My belongings came back the way they went in. Their storage facility kept my items clean, dry, and safe. Thank you for the great job"
March 23, 2014
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4.6 out of 5
"Just need to have bottom of door more clear of ice and snow so that I can more easily close it."
March 02, 2014
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4.4 out of 5
"I visited my storage unit Sunday to take my vehicle out for a ride to recharge battery, and place the vehicle I drove up in into the unit. Since it was only for a couple of hours, I did not lock the unit. I received a phone call stating that my unit was unlocked and that a temporary lock was installed. I was VERY pleased to see that the security of the units was being checked on."
February 26, 2014
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- James from W Somerville, MA
4.3 out of 5
"I have had a storage place with Uncle Bob's for years. The only bad thing about it, is that I can not stand it during the winter because of the snow at each of the garage doors and the cold weather. Both of which is not their fault. However, I am looking for an indoor self storage as I write this note."
February 26, 2014
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4.2 out of 5
"Removal of snow to access storage units would be much appreciated. I do not like to carry a shovel in my car or a pick axe to break through the snow banks created by the snow plow to access the unit. This is my only complaint, resolving this the few times a year that it is required, would give you an A+ on the survey"
February 26, 2014
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4.9 out of 5
"The person working there was very patient with me, as I forget things easily. Was very helpful in all aspects of my move.. He was a true gentlemen.
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February 18, 2014
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5.0 out of 5
"I am very happy with the service here.
Thank you for asking.
D275"
November 02, 2013
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