Self Storage Units near Saint Louis in Brentwood, MO, 63144

"Very nice place and well kept."

"Very attentive and professional :)"

"Friendly staff, and exactly what I needed for a good price."

"Quick and easy! Thanks for taking care of our storage needs Phil!"

"My name is Donna and worked with Candice she was amazing and gave me the correct information."

"Phil Wymore was very helpful"

"Candice was incredibly nice and patient with me. She took her time walking me through everything and answered every question I had. Highly recommend"

"Great facility, clean and well maintained. The staff is friendly and helpful. Life storage is by far the best place to store your stuff."

"The facility is clean and modern looking and the rates seem fairly reasonable. The girl in the office seemed very young , but even so she was very professional and took care of all of the things that I think needed to be taken care of"

"I called life storage earlier today looking for a storage space and Candice was really helpful."

"Desirae was able to answer all of my questions and was extremely helpful!"

"Candice and Desiree were super friendly when looking for a business storage unit."

"Jason provided great customer service and made the rental process so easy! I really appreciate it."

"The storage facility was adequate, though the price increased quite a bit in the short time I was there. It’s also not a very secure facility, as anyone can easily get past the walk in gate and have access to the grounds. I know of a long time client of theirs who had theft happen in his spaces more than once and he said the management did little to nothing to assist or take responsibility. My own experience has been annoying because I pay in person so as to not have to pay the credit card fee, or their “convenience” fees by paying on line. Multiple times when I went in to pay, they were either “out to lunch”, or just didn’t staff the office at all that day. So to no fault of mine, because they can’t staff their facility adequately during normal business hours, I had to pay fees to pay online. I went in in person to pay my November fees, and did so successfully. My space was already empty, as I didn’t need it anymore, but I didn’t have the key to remove my lock. I verbally informed the man working that it would be my last month, and that I’d come back when I could to get the lock. Even though I specifically told him I was done needing the locker, they charged me another month’s fees PLUS a late fee, because I hadn’t removed my lock fast enough. Part of me can see their position on this, and so I called to try to have a productive conversation as to how we could resolve it well. The man on the phone was not very helpful and was very indifferent in his tone and approach. I told him I had a problem with being charged for this month, and especially for the late fees, after telling them I was done there, and that I thought something needed to be done to make it more fair. He told me he’d contact management, and would for sure call me back to settle up. He never did. I never received a call or email as was promised. Today I got a letter from a collections agency on their behalf. Once again, I can see their point to a small degree about the lock being there. But I informed them before the next month’s fees were due, that I was done. He never documented that in the system, and he never called me back to resolve the issue. Instead I got turned over to collections. Overall the space serves its purpose…not at a great price, but at an ok price…..but the customer service and security were unfavorable in my experience."

"The rates are decent, the facility is clean and secure. Most importantly, Jason is very personable and professional."

"Have had the storage unit for multiple years. Never had any issues with the unit nor have we had any issues with things going missing. Over all worth it nothing to complain about."

"First day of my new job & the keys to my storage locker were missing - ahhh! Michelle made the transition easy and took care of everything. She is very knowledgeable and clearly passionate about her career with Life Storage."

"The ladies were great very helpful MaryJane was awesome."

"Life Storage was the easiest storage place to work with. They went out of their way to work with me in a crunch no one else that I could find was interested in helping me at all the same day service. Every employee I encounter is pleasant and somehow fulfills every question I have for every need I have . Once you establish an account it is what it is they don’t sit and email you and bug you do you pay online they give you a key tree code with all night access couldn’t be happier. I also appreciate the secure and clean area the other storage places review the walls inside end it smelled and the locks were very sketchy this place is clean cameras everywhere tidy easy. Who can argue with one free month and a free truck plus literally the lowest prices in Stlouis with most convenient location no matter where you’re coming from. I love the no hassle and the fact I don’t get emails all the time trying to sell me something for reminding me of deals like I’m not already customer. It just feels nice when life is crazy this doesn’t have to be another problem thanks Life Storage!!!"

"This review is in regards to Heidi sisler, I came in 4/12 /21 and she I was extremely informative regards to the property as well as the rules and regulations of the facilities. No attitude present at all just a normal person enjoying the beautiful day. Give this woman a rise!!!!!!"

"Came into the store today meet with Heidi! She was very nice and answered all my questions I asked! If there were 10 stars she would definitely get 10 stars"

"Awesome service, Quick and hassle free. Thank you Heidi."

"Amazing service, quick in and out and Heidi was really helpful. Amazing rated too."

"Good storage but older facility. Affordable prices. Good  prices atm (off-season), a bit higher in the summertime. Also 2 nearby locations also on Manchester."

"Crooks.  Next to a creek and when it floods they destroy your lock, dumpster your belongings if they're wet, lock you out of your unit and continue to charge full price.  If you can't move out by the fifth of the month they will charge you for the entire month - even if you have been locked out through no fault of your own and by them.  Go ahead - ask them what their policies are.  Do you recognize the voice of experience here? If you take your possessions to this place, you can eliminate the suspense by tossing the entire lot in the creek next door, then pin all your money to your coat and let them pick it off you.   If you rent from these waterheads, don't say you were not warned."

"VERY SHADY BUSINESS PRACTICES I set up auto pay and "it didn't go through" so they wait 2 weeks to call me and tell me my payment is due. Of course now I also owe a late fee that is about 40% of what I already owed them. When I went in to explain and ask why I still have to pay, the guy in was nice but who ever he called to ask about waiving the fee was obviously some jerk that feeds off this crap. Safe to say I will be moving my stuff out and never use a life storage again. Do not rent here."

"Fast and cordial. Just what we needed."

"My uncle who does not have a google ID had a unit here and it flooded often with hard rain. They do not warn customers of this and a lot of his stuff was ruined and they don’t offer any financial assistance to cover anything! I would recommend looking into other storage units."

"Deliveries from UPS are running anywhere from 1-4 days late due to management not staffing the office full time any more.  On the delivery that took the longest, the boxes were so beaten up, wee and dirty the contents were compromised.  This locker is work related and it is affecting my business.  The gentleman typically in the office has been as helpful as possible, but h is not the problem as far as I can tell.  I've left a couple of messages wanting to discuss, but no one has attempted to contact me back."

"I stopped by this location earlier today. During my visit the Matthew, employee on shift was very helpful. Matthew had helped me figure out the correct size unit I will need, in addition to giving me price quotes for it all. While I am still debating on if I will need a storage unit during my move. If I do need one I will be coming back to this location to rent one."

"I cannot reach by phone.  Life Storage is not returning my calls.  They just keep raising my rent.  I have tried and tried to put my own insurance on the account (so they aren't charging me an extra $12.00 per month) but cannot reach anyone. I just get a recording, leave my number and do not receive a call."

"I rented a storage unit at the Brentwood location for 2 years. Never had any issues with theft, damage or any issue to report at all."

"Great service"

"Great prices and very friendly, helpful employees. Would 100% recommend."

"Life storage was exactly what I needed for a short term solution... 24 hours , gated , and helpful folks"

"Bait and switch. Horrible customer service. Wasted 3 hours of my time after sending me to another facility they own only to have different policys from this location."

"Used Life Storage at this location for about 4 months to house all of my familys belongings while we purchased a new home. When we picked up our furniture and boxes we had mouse droppings all over the place. Mice had chewed on some of our furniture and through cardboard boxes. Inside many of our boxes were tons of stink bugs. To make it worse, the location of this storage building is near a flood area of Brentwood. We checked in our unit after a rainy few days and found evidence of some water coming in under the door (none of our belongings were water damaged). Another con is that you virtually cannot reserve the largest sized units because businesses (like lawn care or construction companies) are always using them. We ended up having to reserve two medium units buildings a part to fit all of our stuff."

"This place was easy to work with. Good location and access for our business. Phil was a very helpful."

"Great experience"

"This place should shut down for fraud of customers belongings. Ask Eddie he will explain to all how Michelle, ashley, Phil and district manager tried to run him off and switch and bait terms with him. They raise there prices to much, lie, steal. File a suit and win. Stay away"

"24 hour access"

"Phil was super helpful and fast at checking us in! Super convenient! Highly recommend!"

"Good self storage place. Nice, fast easy set-up. Used rent-now. East set up to do online"

"Very personable and professional"

"Great and affordable storage and the saff (Michelle and Phill) are very professional and wonderful with answering any questions"

"The service here is excellent! =M"

"The worker at the front desk is friendly and got us in right before closing time"

"Super easy online reservation. I got an email with my space number and gate code immediately after I paid. When I arrived, a new-in-box lock and key we're waiting. Couldn't have been more simple."

"Great Place! Phil was very helpful and friendly. He answered all of our questions."

"Very friendly staff and super helpful to get us going!"

"Very helpful"

"Very friendly local staff, however prices increased significantly since life storage took over the location, also recently changed policies to end day to day or partial month rentals. Finally became expensive enough that I ended my unit rental."

"I have been with these people since 2013 when they were uncle Bob's they started going downhill now that they are life storage they are nothing but about the money every year went up 10 $15 their excuse there are storage places are in high demand but I told him that I was leaving they were like OK another person will come along and take your place"

"Good customer service"

"Found a decent price for monthly rent via another website. Easy to access facility. Outdoor lighting is good. All outdoor storage units, so not climate controlled. Interior lighting for storage units could be better. 24 hour access."

"Logan was very friendly and informative. The units and office were clean."

"Great storage place. Friendly staff. Good prices."

"Everyone I've dealt with has been extremely helpful and friendly. As long as I need a storage unit I will stay here."

"You all were great I just didn't need a unit any longer"

"The associate was very helpful!"

"Michelle at the Life storage on Manchester in Brentwood was just the best!"

"I've had a great experience with life storage. I feel confident storing my things there over the summer. I have heard of other storage units flooding over the summer but have had no issues like that with Life Storage and will recommend it to my friends in coming years. "

"I really appreciated all the people that worked with me in several of the various locations that I used. I was very impressed with their friendliness. I had a great experience"

"Michelle is awesome. She really connects with the customers and takes our needs seriously. Way beyond what I ever could have imagined of a storage facility. I feel like she's watching out for everyone."

"I would like to see the openings a little bigger to the units"

"Clean, courteous, seems secure. Somewhat expensive."

"everything was awesome"

"Uncle Bob's is within a good traveling distance for the back and forth moving required and I was very happy that the units were so clean and well kept! I found Brian and Michael to be very congenial and helpful managers. Thank you for your services!"

"I liked when you changed the exterior doors. They were much easier to use!"

"Came during the managers lunch hour,and I felt terrible, but he genuinely made me felt comfortable and took time to help me anyway. Very clean storage facility, friendly and helpful staff. Would definitely recommend to family and friends. Thank you so much for helping me, and making storing my belongings while I look for a new home after the floods a few weeks ago so much easier."

"Staff was always helpful, both in person and on the phone. Thank you. "

"Kevin in the office (the guy with the big mustache) was incredibly awesome, great to work with."

"We are very pleased with our switch from Public Storage to Uncle Bob's [Life Storage]"

"Michael was always welcoming, polite, and helpful."

"Very helpful & friendly staff! "

"We have a storage space at the Lemay Uncle Bob's for the past two years and we wouldn't put our things any place else."

"Your site manager is wonderful and my experience has been great. Your customer care is very kind and personalized. I can't say enough good things."

"Professional and helpful staff, clean facility and convenient location."

"Very professional staff..love them!"

"Mike is a super guy."

"Excellent manager."

"I did have to wait a few minutes for someone to come to the office. After calling on my cell phone, I did get help. I had to ask about our homeowners insurance policy. You should let the customer know that there is that option."

"My phone calls were always returned in a prompt manner and staff was always helpful! "

"I thought Michael was very polite courteous and helpful "

"since the ownership just recently change, not really sure about rating the new or old management, have not had any or little engagement with new."

"I needed help with my lock and the associate stopped what he was doing and went to my locker to assist me."

"I really liked the fact that you called us to acknowledge our having vacated the locker and being prepared to close the contract for us. It was on my list of things to do at at a very trying time and your pre-emptiveness was great. It took it off my list and made sure that it was done. The only thing I am not sure of is the insurance with Bader Insurance Coy and whether I need to cancel that myself. "