Customer Reviews - Life Storage #463, Brentwood
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We at Life Storage want to maintain the best storage facilities in Brentwood, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Brentwood (#463)
4.87 out of 5
based on 24 of our most recent Reviews
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- Stephen from Glendale, MO
4.8 out of 5
"Everyone I've dealt with has been extremely helpful and friendly. As long as I need a storage unit I will stay here."
October 19, 2018
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5.0 out of 5
"You all were great I just didn't need a unit any longer"
May 28, 2018
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5.0 out of 5
"Michelle at the Life storage on Manchester in Brentwood was just the best!"
August 18, 2017
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- Abigail from Lyndhurst, OH
5.0 out of 5
"I've had a great experience with life storage. I feel confident storing my things there over the summer. I have heard of other storage units flooding over the summer but have had no issues like that with Life Storage and will recommend it to my friends in coming years. "
August 08, 2017
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4.7 out of 5
"I really appreciated all the people that worked with me in several of the various locations that I used. I was very impressed with their friendliness. I had a great experience"
July 23, 2017
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- Stephane from St. Louis, MO
4.8 out of 5
"Michelle is awesome. She really connects with the customers and takes our needs seriously. Way beyond what I ever could have imagined of a storage facility. I feel like she's watching out for everyone."
May 27, 2017
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4.8 out of 5
"I would like to see the openings a little bigger to the units"
April 26, 2017
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4.8 out of 5
"Clean, courteous, seems secure. Somewhat expensive."
April 26, 2017
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5.0 out of 5
"Micheal has exceeded my expectations from day one. He is the reason I choose this specific location. He is a true asset to your company. Thank You."
December 05, 2016
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4.8 out of 5
"Uncle Bob's is within a good traveling distance for the back and forth moving required and I was very happy that the units were so clean and well kept!
I found Brian and Michael to be very congenial and helpful managers.
Thank you for your services!"
June 21, 2016
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- Carolyn from St. Louis, MO
4.9 out of 5
"I liked when you changed the exterior doors. They were much easier to use!"
April 23, 2016
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- Katherine from St.Louis, MO
5.0 out of 5
"Came during the managers lunch hour,and I felt terrible, but he genuinely made me felt comfortable and took time to help me anyway. Very clean storage facility, friendly and helpful staff. Would definitely recommend to family and friends. Thank you so much for helping me, and making storing my belongings while I look for a new home after the floods a few weeks ago so much easier."
January 30, 2016
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4.3 out of 5
"Staff was always helpful, both in person and on the phone. Thank you. "
December 23, 2015
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5.0 out of 5
"Kevin in the office (the guy with the big mustache) was incredibly awesome, great to work with."
October 23, 2015
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- Keith from Saint Louis, MO
5.0 out of 5
"We are very pleased with our switch from Public Storage to Uncle Bob's [Life Storage]"
October 01, 2015
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5.0 out of 5
"We have a storage space at the Lemay Uncle Bob's for the past two years and we wouldn't put our things any place else."
June 27, 2015
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5.0 out of 5
"Your site manager is wonderful and my experience has been great. Your customer care is very kind and personalized. I can't say enough good things."
April 01, 2015
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5.0 out of 5
"Professional and helpful staff, clean facility and convenient location."
March 27, 2015
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4.6 out of 5
"I did have to wait a few minutes for someone to come to the office. After calling on my cell phone, I did get help.
I had to ask about our homeowners insurance policy. You should let the customer know that there is that option."
September 25, 2014
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5.0 out of 5
"My phone calls were always returned in a prompt manner and staff was always helpful! "
September 23, 2014
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- Dennis from Saint Louis, MO
5.0 out of 5
"I thought Michael was very polite courteous and helpful "
September 18, 2014
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- Tom from Richmond Heights, MO
4.2 out of 5
"since the ownership just recently change, not really sure about rating the new or old management, have not had any or little engagement with new."
June 30, 2014
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- Mary Ann from Kansas City, MO
5.0 out of 5
"I needed help with my lock and the associate stopped what he was doing and went to my locker to assist me."
June 28, 2014
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- Dina from Mill Valley, CA
5.0 out of 5
"I really liked the fact that you called us to acknowledge our having vacated the locker and being prepared to close the contract for us. It was on my list of things to do at at a very trying time and your pre-emptiveness was great. It took it off my list and made sure that it was done. The only thing I am not sure of is the insurance with Bader Insurance Coy and whether I need to cancel that myself. "
June 23, 2014
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