Customer Reviews - Life Storage #312, Saint Louis
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We at Life Storage want to maintain the best storage facilities in Saint Louis, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Saint Louis (#312)
4.92 out of 5
based on 65 of our most recent Reviews
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- Dana from Saint Louis, MO
5.0 out of 5
"Exceedingly happy and pleased with Life Storage! Monika and Sheryl are so professional and helpful! Everything is always impeccable - inside and out & I know they work hard to maintain it that way. Thank you very much - Very impressed!!!"
April 16, 2019
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5.0 out of 5
"I paid 2 months in advance but was only in my unit for 6 days of the 2nd month but I was not able to get any refund or partial refund. I think you need to re-evaluate that policy as it is not really very fair for the client in my opinion."
April 24, 2018
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- Stephanie from St. Louis, MO
5.0 out of 5
"The price was the best, the customer service was exceptional."
November 27, 2017
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- Jennifer from Saint Louis, MO
5.0 out of 5
"I was desperate to rent a unit after a nearby one that I had already rented was filled up by the movers. There was no one at the office at the facility where I was renting, and I drove to three different storage places before I found that Life Storage was open (this was after 5:00 p.m.), staffed and had a unit available. Plus, the woman in the office was very sweet and pleasant."
September 26, 2017
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- Mary Jane from Rockford, IL
5.0 out of 5
"The staff are always helpful and friendly. The facility itself is always nicely maintained and I feel very safe when I am at the facility."
July 26, 2017
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4.6 out of 5
"The girls Sue and Cheryl were really nice and attentive. Thank you"
May 23, 2017
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- Vivian from St. Louis, MO
5.0 out of 5
"Phone rep explanation prompted me to go into the facility. On site personnel closed the deal. Kno wledgeable, courteous, friendly. Great value for my needs."
May 17, 2017
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5.0 out of 5
"the ladies working at the Lemay office were very helpful and pleasant to deal with."
April 24, 2017
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- William from St Louis, MO
4.4 out of 5
"I know you probably get this a lot, but pricing is a bit more than what I'd like to be paying."
March 27, 2017
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- Dorothy from St. Louis, MO
5.0 out of 5
"I didn't like that the rent was raised. I think as long as you are there the rent should stay the same as what you started with"
February 23, 2017
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- Margaret from St. Louis, MO
5.0 out of 5
"The staff at the Lemay Ferry Road location has always been very friendly and have provided excellent customer service. "
December 28, 2016
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5.0 out of 5
"My experience with Uncle Bob's Self Storage was above and beyond. The staff was incredibly friendly and the storage unit was clean. I would highly recommend them to anyone interested in storage.
thank you1"
October 23, 2016
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5.0 out of 5
"This is my second time using Uncle Bob's Self Storage and I specifically chose to use their services again because I was completely satisfied the first time (in 2013). I am very pleased with the staff and the facility!"
September 19, 2016
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- Lawrence from Saint Louis, MO
5.0 out of 5
"Outstanding people who work at Uncle Bob's on Lemay Ferry Road in St. Louis. If we didn't have storage at our new apartment, we would have loved to stay with Uncle Bob's. Totally satisfied!"
August 23, 2016
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4.8 out of 5
"Price increase was just too much to continue using the unit."
July 23, 2016
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- Richard from St. Louis, MO
5.0 out of 5
"Great Staff on Lemay-Ferry Rd. Keep up the good work. "
June 23, 2016
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- Patrick from St. Louis, MO
4.6 out of 5
"Facility manager and associate manager both greeted me and "checked" with me on each step of registration process."
April 26, 2016
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- Kimberlea from Lake Ozark, MO
5.0 out of 5
"Sue the manager could not have been nicer. This entire experience has been very very nice. "
April 20, 2016
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- Heather from St. Louis, MO
5.0 out of 5
"By giving me a space to keep items at a reasonable rate in a clean and secure place "
March 25, 2016
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5.0 out of 5
"The lady on duty 3/21/16 was very professional, helpful, and friendly. She greeted me with a smile and made the overall experience a good one. "
March 22, 2016
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- Martin from St. Louis, MO
5.0 out of 5
"I've used Uncle Bobs on two different times and was perfect and use your truck 3 different times. Thanks for your great service !!"
January 23, 2016
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- Mary Gail from Arnold, MO
3.6 out of 5
"I've been with Uncle Bob [Life Storage] for a couple of years now and the price keeps going up and up now it's getting to the point where it's too expensive there's places that are more cheaper. if you have more than one unit it should be a special deal the house the long term people want to stay "
November 16, 2015
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- Lesley from Saint Louis, MO
5.0 out of 5
"She has been so very helpful and conscientious. I am not worried at all about the security and safety of my belongings. A friend of mine rented from this Uncle Bob's on Lemay Ferry and the experience was great...mine has been too! Thank you."
October 26, 2015
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5.0 out of 5
"Location was close by and staff was very helpfull.."
July 28, 2015
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5.0 out of 5
"Sue was knowledgable, professional, detailed oriented, efficient & friendly. All the best traits in an employee."
May 31, 2015
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5.0 out of 5
"Everything is great! A little expensive but due to the convenient location, friendly efficientpersonnel, and well kept maintenance of the property we have been willing to pay."
May 01, 2015
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5.0 out of 5
"Very efficient process to apply for a storage unit which allowed me to get it completed and then run other errands, etc."
April 29, 2015
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- Angela from Saint Louis, MO
5.0 out of 5
"Manager was very friendly. I felt very good about my choice in choosing this facility. "
April 27, 2015
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- Caleb R. from St. Louis, MO
5.0 out of 5
"From security to service Uncle Bob's is top tier. It is always a positive experience when I am at my rental space and am always greeted by name and with a smile. Well done!"
April 20, 2015
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4.8 out of 5
"My 3 yr experience with the Uncle Bob's staff was great. I couldn't have asked for better treatment. My only complaint was the annual rental increase, especially this year. It was way, way to high."
March 29, 2015
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- Robert from St. Louis, MO
5.0 out of 5
"Needed help with storage as our goods exceeded our apartment space and you provided us with a safe and secure space quickly and efficiently.
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March 26, 2015
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5.0 out of 5
"The lady in charge was so helpful and nice. Great customer service!!"
March 02, 2015
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- Theresa from Crystal City, MO
5.0 out of 5
"I'm very happy with Uncle Bob's Storage. I would recommend Uncle Bob's to anyone who needs a storage space. "
February 25, 2015
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5.0 out of 5
"Very smooth process. Attendant went out of her way to help us with very short notice. "
February 25, 2015
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5.0 out of 5
"I loved the customer service that I received there. When I moved my things out of storage I broke down in tears because I've grown attached to the employees there. I strongly recommend Uncle Bob's storage! "
December 24, 2014
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- Gary from Saint Louis, MO
5.0 out of 5
"Always very helpful with the storage unit and with boxes and packing materials, also the truck and discount offers."
December 23, 2014
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5.0 out of 5
"Very pleased with everything. Also, I get a call each month to remind me of my payment and this is obviously extremely helpful.
Great Job!!!"
December 13, 2014
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5.0 out of 5
"My unit is at the South County facility on Lemay Ferry Road and Cheryl is THE MOST pleasant and wonderful worker. I real asset to the company"
December 05, 2014
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- Tracey from St. Louis, MO
5.0 out of 5
"The ladies who work there show excellent customer service. i could now ask for a better place to store my belongings. i give this store a 100% in everything you do.
Thank You,
A very satisfied customer"
December 01, 2014
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- Paul from Saint Louis, MO
4.7 out of 5
"Dislike the giant hills/speed bumps where only one car can go, down the middle. If a unit is next to a hills/speed bump the car is not able to park next to the unit and take care of business."
December 01, 2014
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- Therese from St. Louis, MO
5.0 out of 5
"The manager was very helpful and knowledgeable. Her people skills were great.
"
November 29, 2014
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- Jennifer from Marissa, IL
5.0 out of 5
"Cheryl was so friendly & helpful.....couldn't have asked for better service. "
September 06, 2014
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4.8 out of 5
"Uncle Bob's on Lemay Ferry in St Louis is very welcoming, the property and office is always clean. Sheryl is always nice and pleasant to talk to. A breath of fresh air, compared to some other businesses I have dealt with."
September 03, 2014
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4.3 out of 5
"There is a DIP in the road that can not be seen until you hit it. It might be a drain but it should be painted yellow. A warning sign to notify the driver of the dip in the road would also be helpful."
September 03, 2014
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5.0 out of 5
"i've got to meet 3 of your employees already, and they all are very professional, very friendly, and knew the answers immediately to all my questions and concerns! susan was the wonderful lady that did all my paperwork, and actually rented the unit to me, and she was incredibly nice and proficient! sheryl and marybeth actually held the unit for me, till i could get back to pay for it, and bring a lock with me, and they were extraordinary in their knowledge and kindness!"
August 26, 2014
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- LaJean from St. Louis, MO
5.0 out of 5
"Your attendants are of the highest quality; I work with Sheryl a lot and feel very comfortable and trusting of her. "
July 24, 2014
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5.0 out of 5
"My experience with Uncle Bob's Storage was positive in every aspect. There was a delay on my part due to getting movers to help with the move. This caused some confusion but the associate handled it in such a way that all the details were taken care of and everything went smoothly."
July 20, 2014
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5.0 out of 5
"The original visit to sign up for my unit was very quick and easy. "
June 26, 2014
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5.0 out of 5
"The employees were knowledgeable and courteous. They were very helpful. I always recommend Uncle Bobs to others. Cheryl & Sue always get the job done swiftly and accurately."
April 29, 2014
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- Laura from Saint Louis, MO
5.0 out of 5
"I was very happy with my rental experience and would definitely use Bob's again for any future storage needs!"
April 23, 2014
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- Mary Lou from St. Louis, MO
5.0 out of 5
"I would like to see the edges going into the units painted white or yellow so that when carrying boxes that might partial view the edge would be more noticeable.There have been times where we have stumbled almost falling.We have been lucky enough to get our balance or some one grabs us to keep us from falling. PLEASE consider this for every one that uses the storage units. THANKS."
April 18, 2014
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5.0 out of 5
"This is the second time that I have rented a space from this unit. Very convenient and everyone is really nice. The space and grounds are clean and well kept."
February 27, 2014
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- Michael from St. Louis, MO
5.0 out of 5
"Sharon and Sue have been more than accommodating in every way! We have had a long rough time financially due to the economy and both Sharon and Sue have always asked us how we are doing - they are sincerely concerned and wish us well!"
February 27, 2014
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5.0 out of 5
"Although the unit was climate controlled I thought it was pretty cold a couple of times."
February 24, 2014
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- Rachell from St. Louis, MO
5.0 out of 5
"I seriously love the on-site attendee. She's the best. Thank her."
February 19, 2014
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4.9 out of 5
"You are much better then Public Storage on of the best in St. Louis. KEEP UP THE GOOD WORK!"
January 30, 2014
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5.0 out of 5
"The employees will keep you informed if anything happens to your storage unit. One day I thought I had locked my unit but I guess I didn't. One of the employees called and left me a message to let me know that I didn't. I was very happy that she told me. "
January 19, 2014
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- Sherry from St. Louis, MO
5.0 out of 5
"I was just sad to leave, but went the price went up for the second time and was I was just using as storage for my mom's items, I decided it was time to move out. I will however use again the next time I need storage space without even hesitating or researching. I will just come in and get set up."
December 23, 2013
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- Theresa from St. Louis, MO
4.5 out of 5
"very happy when someone calls to give
a reminder when i need to make payment
to avoid penalty. Thanks so much for the personal service in today's busy times"
November 17, 2013
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- Jeff from Saint Louis, MO
5.0 out of 5
"The whole process was handled very professionally and was a great experience. I will be recommending Uncle Bob's to friends and family. Thank you."
November 01, 2013
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- Clifford from St. Louis, MO
5.0 out of 5
"After renting first day I was called and told I did not secure my lock properly, giving me the chance to come and correct it immediately. This was a nice "above and beyond" touch."
October 23, 2013
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- Michelle from St. Louis, MO
5.0 out of 5
"The management and staff were always extremely helpful and friendly. They were extremely efficient when processing payments in and out, the property was maintained well without one piece of trash on the lot ever, extremely satisfied customer, keep up the good work."
September 26, 2013
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- Elaina from St. Louis, MO
5.0 out of 5
"Cheryl was awesome to work with - she went out of her way to call me to remind me of payment due - with my busy travel schedule and our impending move, she made it much easier for me. I appreciated her efforts. "
September 25, 2013
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- Jennifer from St. Louis, MO
4.8 out of 5
"Mostly I kept my stuff there and paid online so I did not have too much interaction with the staff - but when I did it was always pleasurable. I recommended Uncle Bobs to a friend already and would continue to do so in the future."
September 24, 2013
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- Nicole from Saint Louis, MO
5.0 out of 5
"The staff is super friendly. I have dealt with several storage companies and the Uncle Bob's on Lemay Ferry is the best."
September 01, 2013
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