2661 Veterans Memorial PkwySaint Charles, MO 633037.5 Miles Away
Customer Reviews - Life Storage #311, Hazelwood
We at Life Storage want to maintain the best storage facilities in Hazelwood, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Dave is such a good manager!! He helps me and goes way out of his way to resolve any issues I may have. He is such a good person and I feel he needs to recognized for his exceptional professional attitude. He is a credit to your wonderful organization."
"This storage facility has an awesome manger mr Dave is very helpful and knowledgeable as well as understanding and actually knows he's customers nameseven with masks on I assume they make payments regularly. This property is very clean and welcoming. Great place to keep your stuff safe reasonable prices and cameras everywhere."
"Ouida is always pleasant and professional and understanding when coming into the office. The facility is always in great condition I highly recommend life storage if you are in the need of storing items ."
"I highly recommend Life Storage; it is a well maintained and managed facility. The locks are very secure. If you need climate control, all of those units are located inside a building.
If you live in Hazelwood, I also recommend using the facility on Howdershell near Hazelwood West. Dave, who runs the place, is very personable and attentive. I drove in the first time to find my unit and he followed me in his cart to make sure I could find it.
I’m very happy I chose Life Storage for my storage needs!"
"Very friendly and helpful staff. I got the grand tour and signed my agreement in minutes. Best news is the cost of my unit here 10x10 is much less expensive than where I have my stuff stored presently in a 5x10 unit. Plus 24 hour access, if needed."
"Dave was very professional and helpful. Being my first time ever needing a storage unit, and not really knowing what to expect....he explained everything to me and I left feeling like I was given the best deal and was treated with kindness and respect."
"Ouida was amazing. I was running late
And walked in with paperwork in hand and a smile. She upgraded me because I realized the space was too small and didn't break the bank doing so. She informed me that this was not her usual location but you would have never guessed that. She was awesome, welcoming and had me laughing so hard. Come check it out.
The place was clean and organized and secure and that's what really matters"
"Dave and Quida saved my wife and I money with spur of the moment reservation for a new unit and upgrade to an existing unit.
That is what customer service should be, the customers needs taken care of with professionalism,
"The young lady at the front desk was friendly and professional. She patiently went over the price of every available storage with no complaint. Very beautiful woman with a warm smile. Thank you for your service."
"Ouida went above and beyond to help me set up my storage room. I made it to the facility at the last second at closing time on holiday weekend, super frustrated with my move and was at my wits end. She stayed to get me set up on auto pay. Very grateful she was able to assist me. Very courteous and professional, in the company she checked off all 5 with integrity being an outstanding feature. Thank you!"
"Monea was wonderful. I arrived at the store early and she was on the property but when she came to the office and greeted me she was very professional. I would recommend this place to everyone for storage"
"I had a great experience at this particular facility. The girl that runs front desk (I think her name is Monea) always took excellent care of my account from the beginning right until I was ready to move. Highly recommend!"
"I am going tell all my friends family and coworkers about Life storage . If there in need of storage .Ouida was great . She made everything smooth after going through my house burning storing the items I saved . thank you again ."
"Wow ms. Ouida she was so patient she showed me 3 different spaces several times before I made up my mind .The truck was a plus and that starter box kit gave me great ideal on what kind of boxes I need for my move."
"This place gets a ZERO! Horrible service! They Will NOT keep your reservation, even if they confirm the day of. This place is a joke! Monae called me the morning of my move to confirm I was still coming in. I tell her "Yes, I'm on my way." When I get there she tells me the system gave my reservation to someone else. I don't believe that. She gave my unit away to a walk-in customer in order to meet her quota for the weekend. That's NOT cool! I would NOT recommend Life Storage to anyone. A friend tried to warn me and I didn't listen. I was so caught up in the free truck rental they give you. That's a JOKE too. The truck is first come first served, so regardless if you reserve it, they will give away to the first walk in customer. Run fast from this place. It will save you a headache!"
"Yes, I would like to compliment you on Monea the manager and her staff, Shelley and Ouida. This is a very successful team. Please thank them for me . They were always friendly and professional. Real caring people. Thank You. Sincerely, Jim"
"The staff at this location pads this review section with "5-star" reviews. When I came in to rent a locker the person at the desk asked me to pull up this app and she took my phone and tried to click on five stars for herself.
Make up your own minds, don't trust the "stars" here..."
"what a fantastic experience! from the moment i crossed the threshold of the business,i was greeted with a smile and a warm hello . associate Ouida was a well spoken easy to comprehend professional. all my questions were answered,all the information i was given was easily understood,I highly recommend using LIFESTORAGE for any of your storage needs!"
"liked it when it was bobs the truck rental was cheaper .but you were still cheaper than u haul. but i was very satisfied with you till the end.keep it up otherwise if you get sloppy people will not return your employees were always helpful considerate and willing to help. thanks for taking good care of our goods."
"Monea is professional, friendly, knowledgeable, and efficient. Having worked with the public for many years, I was impressed with the assistance and information she provided. She was very thorough and patient, not only explaining but also showing me how to use the facility. She has always been available for assistance when needed. When a leak in the unit was noted, she responded immediately and it was repaired in a timely manner,which allowed me to continue to use the facility as needed. I appreciate the personal and professional customer service she provides.
"The only issue was that the price was a bit more than I expected. I guess I didn't know the market prices as they are now. Otherwise, I have no complaint. Your people are excellent in their demeanor toward the customers."
"I used your storage facility in Hazelwood the lady on duty was very rude she was talking really fast she did not have knowledge of the policies and couldn't explain them to us, plus she lied about almost everything I spoke to her about, I will be moving my items out of Uncle Bobs ASAP.Also I will be sure to also let my friends and family members to NOT use any of your facilities because clearly you guys run a very unorganized establishment."
"I have been with you since January 2014. Why would you raise my rates?! I should be "grandfathered in" to the rates I started with; if you want me to stay and to give you a good recommendation to others!"
"I have been renting a unit since December, and was told the very first day that the light would be fixed in my unit. I keep mentioning that I still don't have a working light inside my unit. It's nearly April and still no light. Really?"
"I haven't actually seen your staff in almost two years. That's a feature of 24 hour access. Consequently, your survey needs to reflect that possibility. My answers about your staff only reflect my original interaction years ago and are not really relevant to current staff. "
"Just excellent customer service and professionalism all around. When I was deciding which space to rent, the gentleman anticipated what I might need and went out of his way to show me several units. The two individuals I have met and talked with on the phone are just A+ !"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #311, we offer great property security systems and clean, affordable storage units to rent for the residents of Old Jamestown, St Ann, Champ, and other neighborhoods in Hazelwood, MO. Call us with questions, reserve online, or click here to compare other storage units in Saint Louis.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental