Customer Reviews - Life Storage #465, Florissant
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We at Life Storage want to maintain the best storage facilities in Florissant, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Florissant (#465)
4.82 out of 5
based on 26 of our most recent Reviews
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- Timothy from Ferguson, MO
5.0 out of 5
"It was extremely helpful to rent the van for free after we signed up on line for our first rental space! Great idea and marketing tool!"
July 27, 2019
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- Veronica from Dellwood, MO
5.0 out of 5
"I arrived 10 minutes before the facility was scheduled to close but you would think I arrived early. They took their time to make sure I understood everything and even showed me how to open the storage compartment I was going to use. Excellent service and I have never seen any place so clean-no dust or debris anywhere."
April 16, 2019
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5.0 out of 5
"Ayzha was so great from the time I walked in until I left. Very pleasant and knowledgeable about the process and the unit. I really appreciated her customer service."
November 21, 2018
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5.0 out of 5
"Your employee was so nice to us. She answered all questions we had."
November 17, 2018
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- Dennis from Milwaukee, WI
5.0 out of 5
"It was a pleasure doing business with your company."
July 23, 2018
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- Darlene from St. Louis, MO
4.8 out of 5
"IF I COULD HAVE AFFORDED IT I WOULD STILL BE THERE ,But I know where to come next time "
November 29, 2017
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- Kirra from Florissant, MO
5.0 out of 5
"The representatives in the office are always so professional, and more importantly to me...friendly and pleasant. i appreciate it!"
September 27, 2017
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- Maureen from St. Louis, MO
5.0 out of 5
"Through great customer care your manager kept me at that location when I was downsizing and considered moving my unit somewhere closer to my home. I've been a customer at this location on and off for decades. Love the new manager. She's an asset to the team."
February 19, 2017
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5.0 out of 5
"The lady at the counter was very respectful and was very helpful. She showed me all of my options and had no problem answering and question I had."
September 19, 2016
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- Alicia from St. Louis, MO
5.0 out of 5
"The experience was thorough and quick, very easy. The storage unit is easily assessible, yet secure. I feel my items are very safe there"
July 27, 2016
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- Linda from Floirssant, MO.
5.0 out of 5
"Thank you for providing a clean and reliable storage facility."
June 28, 2016
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4.8 out of 5
"Service was excellent. I went up there on a Sunday and I'm almost positive it was about time to close and she was still very polite and helpful with all my questions "
January 21, 2016
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4.3 out of 5
"I HAD AN ISSUE WITH RODENTS LAST YEAR. I MADE A COMPLAINT ABOUT IT AND HAVE NOT HAD A PROBLEM WITH THEM SINCE. I VERY MUCH APPRECIATE THE CCNCERN OF YOUR STAFF IN RESOLVING THIS ISSUE. THANKS."
January 11, 2016
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- Taronda from Hazelwood, MO
5.0 out of 5
"You are meeting my expectations if I ever have to use a storage place again I would truly use Uncle Bob. I have already started recommending people to use your storage already and I am still renting from you now. Keep up the great work!"
November 12, 2015
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- Joseph from Florissant, MO
5.0 out of 5
"Lindsey was a big help. And everything was well explained. Thank you."
August 04, 2015
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- Stephanie from FLORISSANT, MO
4.0 out of 5
"I never received a code to get in to the storage area, if I would need too.
Otherwise I have no have no problem.
"
June 29, 2015
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5.0 out of 5
"This was a last minute need. The associate was more than helpful with advice and knowledge of facts and expectations. This last second decision went off without a hitch. "
June 05, 2015
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5.0 out of 5
"Great service. I will certainly use your storage services again. "
March 23, 2015
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- Robert from St. Louis, MO
5.0 out of 5
"Well presented and explained. Kind smile and professional attitude. "
January 28, 2015
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- MELANIE from FLORISSANT, MO
5.0 out of 5
"The manager is very pleasant and helpful. She has allowed me use of the dolley to transport my samples to my car."
January 05, 2015
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4.8 out of 5
"I am out of town so have not been in the office of the facility, however I have called several times and have always been treated very well..and the staff is very helpful.
Thank you"
December 30, 2014
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- Deerra from St. Louis, MO
5.0 out of 5
"Kim was very helpful, and she did a good job walking me through the whole storage process."
November 10, 2014
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4.5 out of 5
"I was able to secure an unit in a reasonable amount of time. I had actually reserved an unit at a different Bob's location (thinking it was at the site to whcih I actually went). The associate at the site where I actually rented a unit offered to contact the other location to explain the situation and cancel the other reservation, thus saving me that additional effort. My experience was satisfactory and served my needs."
August 27, 2014
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- DOROTHY from HAZELWOOD, MO
4.3 out of 5
"The area in front of my unit, 5079, has standing puddles of water after it rains. Maybe the gutters could be repositioned or better drainage could be done to correct this."
July 08, 2014
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- Celestine from St. Louis, MO
4.6 out of 5
"It is hard to reach the office a lot of the times. No answer to phones at the local and main office.
Seldom , are there reminder calls about the bills .
Overall, I like the company."
June 27, 2014
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4.4 out of 5
"I would like to see new numbers on the entrance security pad."
June 27, 2014
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