Customer Reviews - Life Storage #461, Arnold
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We at Life Storage want to maintain the best storage facilities in Arnold, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Arnold (#461)
4.78 out of 5
based on 36 of our most recent Reviews
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5.0 out of 5
"Friendliness is the key to good customer service. But I was also impressed by the cleanliness and easy access at a reasonable price. You have exceeded what I was used to get from other storage. I am satisfied with your services."
February 16, 2019
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5.0 out of 5
"employee was extremely helpful explaining what was expected from me and what the facility offered"
October 19, 2018
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5.0 out of 5
"We were very happy with our choice of renting a storage locker. We felt very comfortable with the location and security of the facility."
October 19, 2018
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4.6 out of 5
"I had a problem with the rental truck when moving. The manager did warn us, but it was extremely irritating. We did not have any lights on when loading like she instructed, and left doors closed, but the battery still died. I would have expected a discount, but got none."
April 23, 2018
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- Christopher from Imperial, MO
5.0 out of 5
"I had been with this location for many years. I started there in 2004 and moved to a few different spots and finally settled in 5007 around 2009. It was a great experience with your location and the staff, especially the manager of the property, always made my thoughts and views feel important. I hated to leave your location because it was so close to home however we chose to purchase a space that could house both office and warehouse options."
January 30, 2018
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5.0 out of 5
"the manager was so nice and friendly to me she does a great job."
December 12, 2017
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5.0 out of 5
"The office worker told me what she had available and within serval min. I had the lock and was taken to my storage unit. Very painless and fast. Was great. "
September 26, 2017
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- Charles from North Billerica, MA
5.0 out of 5
"The manager has helped me out any number of times. I live out of the area and she always is very professional and kind and does go out of her way to make sure I am taken care of. I have enough going on in my life that its a always a very nice experience. She really makes it a pleasure to pay my bill!"
July 24, 2017
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5.0 out of 5
" Very clean and well maintained facility. Would absolutely use again."
June 24, 2017
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- Jennifer from Saint Louis, MO
5.0 out of 5
"Recommend great size for our belongings. Very helpful and nice to work with. "
May 26, 2017
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5.0 out of 5
"I will miss talking to the associates every month. So nice and always took time to talk. A pleasure to do business with all of them!!"
September 23, 2016
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5.0 out of 5
"nice people who are caring and giving in what me and my family were going through"
July 20, 2016
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4.5 out of 5
"I don't run into the team at my Uncle Bob's often. I do receive a friendly courtesy call for my current billing. It's not intrusive, actually the reminder is very helpful.
The property always looks clean to me anytime and even though I sometimes get prickly about storing stuff in the first place it's not because of Uncle Bob's or the Arnold team. It's just the idea of paying to store stuff. That said, I know my stuff is safe and accessible."
June 04, 2016
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- Catherine from Arnold, MO
4.7 out of 5
"It's kind of expensive for the size of the storage unit."
May 28, 2016
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5.0 out of 5
"I got what I asked for and it was a great experience. Thanks. "
March 17, 2016
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5.0 out of 5
"Cleanest storage property I've ever seen -- never any litter around..."
January 25, 2016
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4.5 out of 5
"Explained almost everything very well but did know about the lock I was required to have/purchase for the unit. Did not know are read where it stated I had to purchase the cylinder. "
October 27, 2015
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5.0 out of 5
"Very pleased with the manager at this store. Very understanding and helpful!!!"
October 23, 2015
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4.2 out of 5
"Prices becoming too expensive in this area compared to competition."
August 24, 2015
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5.0 out of 5
"I visit my storage at least 6 days per week. This past winter during an ice/snow storm, the staff removed the snow and ice from the front of my storage! Above and beyond! Thank You!"
August 01, 2015
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5.0 out of 5
"Michelle and Justin are fantastic, anytime I have a question, and I can reach them on the phone, this is helpful so that I know that when I am coming in to do something, someone is in the office to talk to, not just some where on the property and will be back in 15 minutes. (Last place I stored my things, I could wait for hours without getting to see the property manager)
I like to talk to someone to let them know I am on my way."
June 26, 2015
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5.0 out of 5
"Clean unit and property. The reason we waited a few minutes on Michelle to get in the office as she was outside spraying weeds."
May 27, 2015
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5.0 out of 5
"Employees were friendly and always able to assist me in anyway thank you for your help in my process of moving."
May 27, 2015
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4.4 out of 5
"Michelle was awesome. Very helpful and professional"
May 27, 2015
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5.0 out of 5
"Everything was great. Only thing was that the cart was not in the storage area. I walked all the way around to other side of storage unit. I managed either way. It just would have made it easier.
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April 28, 2015
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5.0 out of 5
"I am very happy with the new owners. It was a much needed change. Things seem to be running much smoother since Uncle Bob's [Life Storage] has taken over."
December 30, 2014
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5.0 out of 5
"I want to thank Michelle and the blank kid for being so nice and chipper all the time. They were sad to see me go but I wanted to use my stuff again lol if I ever need a storage unit or my friends and family need one I recommend. Keep it 100"
December 23, 2014
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4.0 out of 5
"I would like to have my unit entrance door area cleaned of webs and sprayed for bugs"
October 17, 2014
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- Theresa from Imperial, MO
4.1 out of 5
"my garage door was jammed male worker tried to fix said he request work order to unjam he tried best to be helpful"
September 26, 2014
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- Mitchell from Barnhart, MO
5.0 out of 5
"The store manager was extremely helpful and willing to work with me to resolve an issue. Thank you again. "
September 23, 2014
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2.1 out of 5
"Since you took over the Arnold location my auto payment has never worked and I have to go in tho the office for 3 months now to make my payment. This is VERY inconvenient for me. I am not happy with this situation!"
September 08, 2014
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5.0 out of 5
"The gentleman that greeted me gave me all of the information I needed and answered questions I had before I even asked them. He was so helpful and patient with me, even though I was nervous because my moving truck was there before I had completed my registration."
August 27, 2014
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- Terri from Saint Louis, MO
5.0 out of 5
"The transition was pretty smooth from Storage Banc to Uncle Bob's order of business. I am thankful during moving time for, for the help and friendliness from the folks at Uncle Bob's. They always take the time to thoroughly answer questions and concerns in a caring manor. Thanks for caring!"
August 19, 2014
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5.0 out of 5
"I have stored my personal belongings for 3 years and feel they are well "watched over" and safe! thank you !"
August 02, 2014
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5.0 out of 5
"Justin and Michelle at the Vogel location were extremely friendly and made the process easy! I am very pleased with my choice in renting with Uncle Bob's Storage. Thanks again to Justin and Michelle for their outstanding customer service and helpfulness. "
July 25, 2014
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5.0 out of 5
"The inside is so much cleaner than it was with the old owners. I appreciate that."
July 14, 2014
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