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13753 Manchester RdBallwin, MO 6301113.4 Miles Away
Customer Reviews - Life Storage #461, Arnold
We at Life Storage want to maintain the best storage facilities in Arnold, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Awesome place! It’s my first Time renting a storage unit and the staff here made it very easy. Place is clean kept up and I feel very reassured to place anything in this establishment. I’m very happy happy with this place and would recommend it to anybody!"
"Went there and got a unit to store my belongings in till I was able to fully move into my new place. There was an issue with the one I got. The Manager (can't remember her name. I want to say it was Missy or something like that) took care of the problem and moved me to another storage unit in no time flat. Would definitely recommend this place to anyone new to the city."
"I rented a large parking spot for my business Freightliner box truck full of inventory for 18 months. I never had one problem! The lot is always clean and snow plowed in the winter time. This location is especially secure, I feel, because 2 sides of the property is the U.S. Mapping Agency property which is a high security government facility! The price is worth the professionalism of the staff and the security. Definitely recommend."
"I can’t say enough about this place. My girlfriend had a bad experience with another company and we needed someone to else very quickly. Missy got us all set up with the best locker and In less than an hour!!! Absolutely have to recommend this place above everyone else."
"Missy was absolutely amazing to work with! She showed me spaces, sizes, and prices quickly and efficiently and set up my account/unit within 15 minutes. Everything about my experience was positive. Highly recommend."
"Missy was very professional and personable. She explained the payment process, the access procedure, and made sure we knew how to get into the unit. She also took our information in case a larger unit became available."
"Missy was very helpful and patient. She explained everything perfectly and took the time to show how the Lock works and which door to go in that would be the quickest to get to my unit. I just want to say thank you to Missy for all of her help today you are wonderful."
"I rented here for years and never had any issues. The facility is secure, well-maintained, and always clean. Missy and Tony truly went above and beyond to provide exceptional customer service, even after I vacated my storage unit. Highly recommend."
"1st time ever using a storage unit, Missy was very helpful courteous,willing to let me know everything that needed to know, I feel very confident putting my things in storage here at Life Storage. Thank you Missy!!"
"Great facility . Location is perfect for our business.
But, most of all, the service I was given was top notch. Missy was absolutely fantastic and able to address all of my needs and answer all my questions. Highly recommend these facilities."
"Missy was so awesome. She was super patient with me and my one year old! She explained everything to me and showed me how to use everything and was super nice. Im glad that I got a storage unit with Missy helping me. Thanks girl!!"
"We just moved into the neighborhood and needed a small closet to hold a few items while we renovate our townhouse. Overnight, we reserved our space online with the van rental. Hubby went over to load the closet next morning and raved about how clean the space was and the temperature controls. He also ran into one of the attendants who came over to see how he was doing and if he needed any help. He said he enjoyed the service and felt like our belongings would be safe and well cared for. He also said it was the best storage facility he's ever seen.
5 stars for super simple, clean, secure, and friendly"
"Missy was amazing!! Definitely made me feel more comfortable about storing our things at this facility. Was very informative and patient with me as I had a good amount of questions having never used a storage unit before. HIGHLY recommend working with these guys! Extremely satisfied with customer service!"
"So great. Never once had an issue with them. Very easy access. All indoors and all of my stuff was perfect with no bugs spiders or stench after a year and a half of sitting in the indoor, air conditioned storage unit. Very reasonable pricing too and can always come and go as you please... Highly.. HIGHLY RECOMMENDED!! A++++++++++++For great service, friendly staff, very clean and air controlled. Love that I didn't have spiders coming out or wasps or anything else that could have found a way in there like the last place I rented from. Definitely would do business again if or when needed!!! Thx 👏"
"Customer service, customer service, and customer service. Units are clean and well maintained. Pest control is visible and no sign of rodents. The manager, Missy was attentive throughout the move. I would certainly rent here again."
"I rented a storage unit today and Missy was very helpful and nice. She made sure I was completely happy with the storage unit I got. She showed me one unit where the door didn't stay all the way up but immediately had us look at a different unit which was around the building. She even offered to have us ride in the golf cart."
"I had stopped by just to familiarize myself with the property before moving. I was met by Missy, the store manager, and simply put, she's outstanding. I explained my situation, mentioned my name, and without hesitation she recalled from her memory my unit number and offered to give me a tour. Excellent service, completely unexpected and professional.
The facility was exceptionally clean and well kept. The grounds were clean and upkept...everything about the place was spotless and professional.
I had never been there and had made my decision based on price and location. I simply stopped by to see it before moving to make the move easier and I'm so glad I did.
Good stuff, would recommend, and kudo's to Missy for the excellent service and knowledge of the business. Couldn't have been better."
"My husband and I shopped around the Arnold area and are very pleased with Life Storage. Missy is fantastic and answers all our questions. She made sure our gate code worked and also personally showed us how to lock and unlock our unit. She wasn't pushy and didn't try to upsell us on a unit. She showed us a few units to make sure we found a space that fit our needs. Overall, we are super happy with our decision to use Life Storage!"
"Missy was fantastic and explained everything thoroughly about the space and all options. She walked me thru and showed me units till she found the right one for me. I would highly recommend her to any new or existing customers."
"Yes. One of the ladies that waited on me went above and beyond to help out a couple of times and they both were very courteous on the phone. Very helpful!! I would definitely recommend the Arnold facility and if I ever need to store my stuff again I will come to the Arnold center. Thank you very much. Regina T***"
"Ratings are based on honesty, at this location when in crisis seeing different staff means growth. I love the first month the free offer brings. In better places to store my key luckily when losing keys at Walmart mentioning other brands is a bad review is the behind in reviews. As a contributor to a business location, it helps aid people when your kicked out of your apartment just got out of hospital for involuntary stay means I remember taking videos going live on Facebook. To review the next Business name storage for leaving setup in advance interviews asking one of the people to do an interview to make a career instead of my chosen name I always dreamed of being a doctor. I am however a doctor of mobile devices like repair. It was a good place to house my things while I moved in my partners place. Sometimes of choosing who gets the key to open the place its always good to see a friendly face at a different location. Regardless, if I need to open a different location to house my vehicle means I would move it to a spot near where I would love to live someday. Arnold is a great place to live and there rates might be lower so with gas prices and ability to be bias on where to rent is available like inflation. The cost of storage available is different which is closer to needs. Either way dont blame the staff its site matrix you should call the storage facility personally they will take care of you regardless of who they are everyone has always been helpful and I value the cost of always keeping my storage on autopay."
"The manager was so helpful today! Walked in and walked out with a storage unit and all the papers done in 30min or even less! She was very accommodating and I would recommend storing items here! Pricing is comparable to other places but the facility seems more secure and 24/7 access is a huge plus."
"I LIKE THE 24HR/7DAY ACCESS. THE AREA IS WELL MAINTAINED AND I APPRECIATE THE INTERNET ACCESS FOR PAYMENTS AND EVEN FINDING AND RENTING THE UNIT. I ACTUALLY HAVE ONLY BEEN IN THE OFFICE ONE TIME. I DO/DID EVERYTHING OVER THE INTERNET."
"Two days after moving most of my stuff into my unit, I came back to put a few more things into it and the ceiling was leaking. None of my items were damaged, but had I not checked on the until for a few weeks, there most certainly would have been damage as well as mold. I brought the issue to the attention of management. She apologized and offered a new unit right next to the leaking one. I stated that if one is leaking how does she know this one, or any other unit is not leaking? She opened the new unit and stated it's not leaking. Frustrated from moving all of my storage and cramming it into a 10x20 unit over the past two days, I said that it was ridiculous that I will now have to spend at least another half a day moving to a different unit. She stated they could offer the new unit at this time and nothing else. More frustrated, I moved all of my boxes in the direct path of the water out of the unit and denied another unit. I said I'd be back in the morning to move out all of my boxes and take them somewhere else. Management again apologized and said I'd be able to get back the prorated amount for the rest of the month that I hadn't used. I left, called up there a few hours later and stated that wasn't not going to be enough. Management stated that was all they could do at the moment and that we could appeal. I showed up the next morning to move the rest of my belongings and in addition to the refund for the rest of the month, (2 days so they offered roughly $10) they stated I could use their dilapidated moving van for the day, but I was only allowed to put 7 miles on it. 7 miles? I took the van, moved my things, couldn't get it to start on the return trip, had to jump start it, (an issue the business clearly knew about because she made a point to awkwardly point out where the jumper cables are) and returned it. Worst part...most ignored not all of the units are not fully closed off. If a unit next to mine is leaking and has mold, then my unit has mold. Terrible. I never received any other compensation than my prorated money back and use of the van.
I had a terrible experience where my unit leaked, and I was offered less that acceptable compensation for my time. Moving van died."
"Excellent customer service! Dana answered all of my questions regarding reserving a storage unit. When I arrived at the location Missy was so helpful and professional with providing me with a tour, getting my lock and setting up my account. Missy also answered my questions about my relocation to the area."
"Donna was the one that helped me and she was a breathe of fresh air! Someone who actually enjoys her job and has great customer service skills. She was very friendly, informative and thorough. Very pleasant experience."
"Donna the Associate Manager goes above and beyond to make her customers satisfied and takes her time to thoroughly explain everything to you. She is the absolute sweetest!! I'd highly recommend them!!"
"Worked with Donna she was extremely helpful and professional! Very knowledgeable and answered all my questions! Love the facility with climate control and need a code to not only to get into the facility but to get into the building itself which is a huge plus!"
"Good rates. Nice facility. Feels very secure. There's a gate code, a code to get into your building, and the lock on your unit. The name of the woman who helped me escapes me as of this writing but she was very friendly and informative."
"Poor customer service. They will raise rates for established customers while still offering much lower rates online. I did not move in on a special or discounted rate and was given no logical explanation for the rate increase. The solution given by management was to move all my belongings into the same exact unit in a different location on the same premises for a $20 discount per month. I would not recommend unless you plan on constantly have your rates unjustifiably raised. Very bad and shady business practices."
"Just rented a unit. And couldn't be happier. Sarah and Donna were amazing. Very attentive and understanding. They went over everything and helped with any questions. They also helped on getting the very best deal.definetly glad I pick this location."
"Our experience at the Arnold, MO location was beyond great service and professionalism from manager Donna Cherry. She is very knowledgeable of the service that we were inquiring about. She made our decision very easy to rent the space at Life Storage and would recommend her to our family, friends and any one who may require your services."
"With having a pressing need for storage, I happened across Life Storage located in Arnold, Missouri. After a very pleasant greeting by a vibrant young lady Sarah, I was amazed at how well kept the store was. They had everything I needed from boxes to furniture covers including tape and tape guns for all of your packing needs. Lastly, Sarah gave me tour of the property and allowed me to see storage unites. Unbelievably clean, spacious and climate controlled. Without question, I will use Life Storage, and will recommend it to friends and family."
"Service is awesome. Sarah was so helpful.. I did the reservation wrong online and she fixed it in no time. Got free rental truck with the unit. Very clean and secure storage lockers. Definitely would recommend. Also the 24 hour access is a bonus."
"We pre-rented/designated a storage room there initially by going online. This saved us $25 and allowed us to complete our rental expeditiously! The manager on duty, Donna, was both professional and courteous! Donna did a great job in completing the paperwork, as well as showing me the room and fully answering all of my questions! Great job Life Storage in supporting your customers! HT Herring"
"Donna F. Cherry, the store manager was VERY helpful with everyone we needed and made sure the storage container we were getting was the right on for us! I definitely recommend Life Storage in Arnold, MO"
"Prompt , professional and friendly service . Everything wad explained to the detail and employee made the process smooth and quick ... As you know I'm sure , we are all , always on a time schedule when moving ."
"Very simple process, amazingly friendly staff, and extremely courteous. They went out of their way to make sure I felt comfortable and everything was to my liking. Even went as far as guaranteeing that the space I rented was well lit, secure and clean. Very happy with this company and staff, as well as the personal interactions. Also they are incredibly afforadable and even offer a vehicle to move your belongings included in the rental at no extra cost. Just a great way to see business conducted."
"AFTER SPENDING THOUSANDS AND THOUSANDS ON STORAGE HERE IN ARNOLD WE RECEIVED AN E-MAIL FROM DONNA 12 HOURS BEFORE THE PAYMENT IS DUE THAT OUR RENT HAS INCREASED DUE TO DEMAND IN THE AREA. IN THE MEANTIME THE ARNOLD WEBSITE HAS STORAGE UNITS LISTED AT 50% OFF NEXT MONTH OR 2ND MONTH FREE!! SO, BEWARE!!"
"I had a great experience with Donna at the Vogel store! She was very personable! I was running late due to traffic and she stayed a little later so I could get my stuff moved in. She took the time to explain everything and I didn't feel rushed! The units are very nice and clean and affordable! It feels like a safe place and has 24 hour access! I also got to use the transit van. It was nice and clean and helped me a lot! There is an elevator for 2nd floor access and they have flat bed dollies to move your stuff from the car to the unit easily! I would definitely recommend this place to anyone for their storage needs!"
"Friendliness is the key to good customer service. But I was also impressed by the cleanliness and easy access at a reasonable price. You have exceeded what I was used to get from other storage. I am satisfied with your services."
"Set up Rental Online on Sunday 2/10 to move in Monday 2/11. Boyfriend showed up and space was clean locks were in the unit. Life Storage Audits their units everyday which I think is amazing they found that my boyfriend had left the lock off and Donna called right away! I went up there and she showed me how to properly lock the unit and stayed with me to make sure all my stuff was secure. The units are clean, the property is very clean and the overall customer service I received was impeccable! I would give them 10 Stars if able! Not to mention that we found our space at the LOWEST price for a bigger unit!!! I will recommend everyone I know to Life Storage thank you Store Manager Donna and her team for being so amazing!!!"
"We just needed a small storage area so my garage was freed up=. The manager, Donna, was very helpful and informative, and the process to sign up was easy! She showed me the storage room and how to use the locks. The storage area appears very clean and secure. The price was great!"
"The life storage was facility is neat and clean. The storage lockers were very clean too! Donna was super helpful and she showed me the storage locker and provided all the information I required. She was very thorough and tried to get me the best price possible. I will definite use them again if I have any storage needs."
"I had a problem with the rental truck when moving. The manager did warn us, but it was extremely irritating. We did not have any lights on when loading like she instructed, and left doors closed, but the battery still died. I would have expected a discount, but got none."
"I had been with this location for many years. I started there in 2004 and moved to a few different spots and finally settled in 5007 around 2009. It was a great experience with your location and the staff, especially the manager of the property, always made my thoughts and views feel important. I hated to leave your location because it was so close to home however we chose to purchase a space that could house both office and warehouse options."
"The manager has helped me out any number of times. I live out of the area and she always is very professional and kind and does go out of her way to make sure I am taken care of. I have enough going on in my life that its a always a very nice experience. She really makes it a pleasure to pay my bill!"
"I don't run into the team at my Uncle Bob's often. I do receive a friendly courtesy call for my current billing. It's not intrusive, actually the reminder is very helpful.
The property always looks clean to me anytime and even though I sometimes get prickly about storing stuff in the first place it's not because of Uncle Bob's or the Arnold team. It's just the idea of paying to store stuff. That said, I know my stuff is safe and accessible."
"Michelle and Justin are fantastic, anytime I have a question, and I can reach them on the phone, this is helpful so that I know that when I am coming in to do something, someone is in the office to talk to, not just some where on the property and will be back in 15 minutes. (Last place I stored my things, I could wait for hours without getting to see the property manager)
I like to talk to someone to let them know I am on my way."
"I want to thank Michelle and the blank kid for being so nice and chipper all the time. They were sad to see me go but I wanted to use my stuff again lol if I ever need a storage unit or my friends and family need one I recommend. Keep it 100"
"Since you took over the Arnold location my auto payment has never worked and I have to go in tho the office for 3 months now to make my payment. This is VERY inconvenient for me. I am not happy with this situation!"
"The gentleman that greeted me gave me all of the information I needed and answered questions I had before I even asked them. He was so helpful and patient with me, even though I was nervous because my moving truck was there before I had completed my registration."
"The transition was pretty smooth from Storage Banc to Uncle Bob's order of business. I am thankful during moving time for, for the help and friendliness from the folks at Uncle Bob's. They always take the time to thoroughly answer questions and concerns in a caring manor. Thanks for caring!"
"Justin and Michelle at the Vogel location were extremely friendly and made the process easy! I am very pleased with my choice in renting with Uncle Bob's Storage. Thanks again to Justin and Michelle for their outstanding customer service and helpfulness. "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #461, we offer great property security systems and clean, affordable storage units to rent for the residents of Imperial, Liguori, Antonia, and other neighborhoods in Arnold, MO. Call us with questions, reserve online, or click here to compare other storage units in Saint Louis.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 24 Hour Access
Tuesday: 24 Hour Access
Wednesday: 24 Hour Access
Thursday: 24 Hour Access
Friday: 24 Hour Access
Saturday: 24 Hour Access
Sunday: 24 Hour Access
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental