Self Storage Units near Grandview in Kansas City, MO 64137

"Walked in around closing to ask a simple question. The moment I walked in the lady with the glasses and the stringy hair threw her hands in the air muttering underneath her breath. I said hello and she just stared at me so I said I rented a storage here she said I don’t know who you are I said would you like my name? She looked up my account and said what do you need? I said this is my first time here and I would like directions to my unit because the other location is not the same. Long story short her attitude was disgusting she made me feel very unwelcome and uncomfortable like I did not belong there. She told me well the email you got gave you all the directions which it did not it only my stated the unit number and entry code. At the end of the day I do not know what her problem was but if you do not like dealing with customers that look different from you, sweety get a new job it’s simple."

"Thanks heaven"

"Quick, easy and friendly!"

"Kelly was so helpful and courteous.This is a great place"

"We had great experience with manager Ms Kelly today.She went above and beyond to make us feel welcome.We had a ton of questions which she was more than happy to answer for us."

"Well lets start off with my storage was cleaned (stolen) out about 90% of everything without nobody saying anything until they received a payment. So I go to the storage office at 9:15am and the manager sitting there and door was locked until 9:30am so I entered through the garage and knocked on the back door and said Can you remove this temporary key You have on my storage because I'm looking through the peephole and see my stuff is trashed & missing. So she opened it and took a photo then left the building for 2 hours instead of helping me with a report (STRANGE) so I waited then she had an full attitude and dont wanna answer any question's. She knows exactly who has my stuff they had extra keys. Everybody got 3 keys and I got one. First problem with new manager and I been there for over 2 years and now this when the new crew is hired. GET RID OF THE MYSTERY THIEF'S"

"Great storage , friendly staff"

"Love the women here , they are very friendly and helpful. Clean facility and will be bringing back my service to this location"

"Definitely recommend. Very friendly."

"Very great service from Kelly and hevan. Would recommend this storage place to anyone"

"I needed this storage unit to store items that just don't fit in my home at this time, just like many others. As far as I know the facility is nearly full, great! One thing though, customer service from the store manager Kelly Williams, is seriously lacking. Interaction number one: the day I began my unit rental, Kelly barks at the other employee on what to do and not do. In no way is that how you train an employee, but in the middle of me asking questions she walks away to go smoke outside. The other employee showed me my unit and explained the door operations. Interaction number two: the day Kelly was dismissive and rude. I needed to drop off a few items and unbeknownst to me, one of the doors was broken, no sign, no obvious damage, but when I entered my code on the keypad it said 'Welcome' and 'Access Granted'. I tried it twice and a lady next to me in the other bay couldn't get her code to work, so I opted to check the front desk. Kelly was sitting there talking to someone who seemed to be lounging in the lobby, not an employee. I asked "Is one of the doors broke?" She huffed and said "You entered the wrong code." I explained to her which bay I was using and that the keypad displayed otherwise. She repeated herself and I then asked again if the door was broke and told her someone is trying to access the other door. She then finally stated the door was in fact broke. I asked if she could put up a sign to avoid others running into similar issues and she loudly said "No, I will not put up a sign, use another door!" I left to use the other bay door and before departing I confirmed the employees names was in fact Kelly, the terrible store manager of 8277. I called to make a complaint, unsure if the call had been rerouted to the store for her to answer, I also opted to email corporate. Corporate emailed me back and I'm awaiting to speak with the Area Manager. Interaction number three, the next day and this time Kelly makes threats. My partner and I waited to use one of the operating bay doors since the broken one was even more broken today for some reason. We noticed the other doors on the other side of the entrance and used it to gain access and make it to my unit. We spent maybe 5 minutes walking from the door, dropping off items and returned to the door. Upon returning, there was Kelly, shouting "You can't leave the door open this long when it's a climate controlled facility!" Keep in mind, we waited in the lot to use the bay doors on the other side and she never came out to tell them to close it and we waited upwards of 15-20mins for those individuals to leave. At this point Kelly is yelling at my partner and me and then she realizes that I'm the one she was sassy and rude to the day before. I told her corporate will be in touch and I will be speaking to her superior on the next business day per the response I received from my email complaint. She claimed that it would be her, which would be a great disappointment, but we shall see. I explained to her that we are almost done and we will be leaving. She claimed we had the door open for too long, 20 mins, which was not true and kept trying to shut the door, while I'm literally gathering a few more items to take inside. And then it gets weird... She then attempted to apologize after she just yelled at me again and yelled at my partner, when we did nothing wrong. I told her I do not accept her apology, I only want to use the service I paid for and leave, and that I will only speak to her superior. She then threatened to evict me, because I wouldn't accept her apology... seriously?!?! She then followed me and my partner and attempted to emasculate me and said "Why can't you be a man and accept my apology?!" I told her I already explained why I do not accept her apology and that I'm through with this conversation. I dropped off my items, and left promptly"

"This place is such a nice surprise.New management is so professional and welcoming.the service here is far above any other business in area."

"This place is amazing and super clean 10/10 would recommend was also assisted by an amazing woman named Hevan she was very helpful in making the process simple and easy!"

"I am in the process of moving and I cannot take all of my things with me so I came to Life Storage hoping to store my remaining items. Being a first time customer the staff were very friendly and patient. I want to acknowledge Hevan she took her time and she was very helpful. Thank you Hevan I really appreciate it ."

"Love the service. Thanks to Hevan Smith"

"Moving can be hellish & Hevan at Life Storage makes sure that your experience there is much more like her name. Staff there are patient, friendly & very helpful. The place is secure, I feel safe being there any hours. Our experience there has been the easiest part of transferring from one place to another. We would highly recommend this storage place if you're looking for safe, smooth, easy, helpful transactions"

"This place was clean and secure. Heaven helped me at the front desk and she seriously went above and beyond. Extremely polite, if I ever need storage again I’ll be back to this location"

"Very clean and hospitable. I had the pleasure of being assisted by a wonderful sweet girl named Hevan. I'd recommend this place to anyone."

"It was a wonderful experience it's very clean the help is wonderful.Any questions I had were taken care of over and beyond Expectations. Hevan is so helpful and friendly."

"Exceptional service by Kelly and her associate in training."

"My experience at life storage has been excellent! Hevan especially, has been so helpful in answering all my questions and concerns. She took the time to show me the available units and explained everything in detail. With no doubt a great employee! The units are very clean and easy to move in to. Thank you Hevan"

"If you are looking for the best self-storage place in kc mo look no further. Life storage has met all of our expectations and more with new, clean and secure facilities and the best services around. Hevan was extremely helpful on answering all of our questions and making this a great experience for our family. One of the nicest people that work there! Thanks for making this such a pleasant experience"

"Excellent service"

"It was ok"

"Very clean."

"Life Storage Is a total package great Customer Service. Kelly will go the mile to help you find exactly what you need She's polite and funny my wife and I enjoyed looking for our unit. This building is extreemly clean and neat and Kelly is verry knowledgeable about the units priceing and space I would recommend Life Storage to anyone."

"Kelly moved my sister in today,what a wonderful experience we had with her.Very pleasant and informative,Shes a great manager.We really appreciate the friendly service"

"👍🏼👍🏼👍🏼"

"It is nice & roomy inside, with large carts to carry your stuff to the storage unit You can back right in & unload‼😊"

"What great service,New manager is amazing!!!!!"

"I went the price chopper next door,it new and good store,lots of people"

"I HAVE NEVER BEEN TO LIVE STORAGE."

"Great place to store stuff! Friendly staff and affordable prices!"

"Life Storage on Bannister has been great at accommodating our storage needs. The manager, Miralda, was fast and informative to get us in the great space to store our house. Thank you Life Storage."

"This place was great for my storage needs! Super quick and friendly and got me into a unit within an hour. Great facilities too with materials for sale. Definitely recommend!"

"Life Storage on Bannister has been the greatest location to keep in mind for our storage needs. Store manager, Mimi, has been so helpful and patient with us. She has answered all of our questions and has recommended her sister store with a van in case we ever move to KS."

"Easy, Fast, Friendly and most important affordable. Miralda is amazing and makes the process as simple as can be...Thank you!!"

"Very good customer service. Miralda was great and answered all my questions."

"Best experience I've ever had with storing my valuables over the winter."

"Staff was friendly and accommodating. Very simple and smooth process, would highly recommend for storage options."

"Extremely friendly staff! Made everything so easy ! Clean facility"

"Nice, clean, and friendly environment!"

"I had a very complicated situation where my storage was in one city and I lived four hours away. With the help of store 8277 and the store in St. Louis as well as the manager of the Eureka office all working together, I was able to resolve my problem and they all went above and beyond to help me out. It was a pleasure to work with three very professional, very helpful, and very patient life storage employees. They helped me accomplish the necessary details of my transaction in a very efficient and committed fashion. The three employees, save me an entire day of eight hours of traveling, and all the mileage that would’ve put on my car. I’m very grateful."

"Are you looking for a safe place to store all your possessions in a climate controlled environment? I moved everything I owned into this facility, and 15 months later, moved everything into an apartment and discovered multiple items have mold on them. I bought 4 brand new storage shelves to keep everything neat, and every single one of the shelves are molded, but especially the bottom shelves which are completely covered. My near brand new mattress has mold too. They also locked my unit twice that I know of for non payment because they misapplied my payment."

"Very friendly and they work with you."

"Clean and friendly facility. The young lady was very kind. Will recommend."

"Very nice place and great customer service, Miralda was very helpful and quick to provide all the information that I needed."

"Cleanly and good value"

"Clean facilities and great customer service. Always a helpful associate at the counter and Miralda is great."

"Nice place"

"Both Danielle and Miralda have great attitudes when you walk inside the store. They make great conversation with you. Very clean store and extremely nice people. Thank you Life Storage."

"I have been a customer here at life storage for about 8 months. I always have a great experience with Danielle. However, a few weeks ago they hired a new associate who has shown nothing but poor customer service and a unprofessional demeanor. I know that danielle is transferring to a new store in a few weeks. I am a little bit weary to keep my business here due to the new associate. Other than that the facility is always organized and very clean."

"Very clean store and nice people"

"The place is very clean. The people are very friendly and helpful."

"I came into this location to see what was available and pricing. The two ladies where nice and helpful. Clean facility and clean bathrooms aswell"

"Was in life storage last week to pay a bill the young boy was being yelled at. This isn’t anything against life storage but this review is for the community no matter how mad you are WE ALL have to show each other respect especially the workers! Times are tough and to be hateful to people doing their jobs isn’t right. Other then that the girl and the boy do a good job maintaining the building and keeping it clean! The construction is a little daunting when you pull up and see the mayhem that’s going on but I’m glad that They are putting some well needed love into this area!"

"Went in today for a tour the guy was really nice gave us a bunch of info we needed and some prices. The building was clean and office smelt really good."

"Came in on Sunday to pay my sons bill, it was nice that the worker was salting the garage doors and the sidewalk. He told me he didn’t want to take any chances of people falling and getting hurt! He was very sweet and treated me like a good friend we talked a little about each other’s lives it was nice to meet someone who generally seemed like they cared. Name was Arthur! Please visit this location!"

"Came in this morning to help my sister clean her unit I went inside to office to wait for her I was greeted by Arthur he was very nice and sweet he was making him self some coffee and offered me some I didn’t drink coffee but it was sweet of him. I highly recommend this place to friends and family."

"I came in Sunday to pay my Bill and I got to meet Arthur he was really nice and has the best customer service I ever experienced! It was like talking to a friend you had years. I recommend coming here if you want to be treated with respect!"

"Came in to look at some units and get some prices. Arthur was cleaning and making sure it was Disinfected for us me and my husband were very impressed! Probably one of the cleanest storage facilities in kc! Thank you!"

"Called to make a reservation Arthur was very nice and polite. Gave me some idea what I was looking for and told me that if I got a unit I got 20% off boxes and stuff like that."

"Got a tour of the facility it’s very clean! Good prices also!"

"Came in with husband to look at a unit office had a great experience with the guy with the tattoos. Didn’t get his name I forgot to ask but will be back!"

"When we walked in Arthur was disinfecting everything and cleaning it’s nice to see a company taking the city mandate serious. All the other storage units we been too have been dirty and no one has been wearing a mask. Arthur was very kind and treated us with so much respect."

"Called to get prices. Guy on the phone was very nice."

"Came in on Sunday Arthur gave me and my daughter a tour it’s very clean and the office smelt really good! Will recommend to everyone!"

"Sister got a unit today she was supposed to be there at 1130 but things came up . So she got there at one and Arthur was walking out for lunch and he was kind enough to get her settled in. That was good customer service! We feel bad tho since he couldn’t take his lunch. But thank you"

"Called to get prices and deals and Arthur was very friendly and informative will be letting my friends know about life Storage!"

"Clean and great service when needed"

"Loved the cute blonde at the front desk. Super energetic. Building was clean and lobby smelled amazing!!"

"Went in on Sunday and my sister ended up getting a unit, Arthur was very nice and professional and I recommend getting a unit with them! Building was very clean and office smelt good when you first walked in."

"Michelle is an amazing manager was very detailed and professional, after an unfortunate event she provided us with the help and compassion that we needed never felt pressured. This location is a hidden gem if you need a place to store your stuff this is the best play to do so. Thank you again for the great experience at a time when everything felt hopeless."

"Met Author and Danielle at life storage facility on Bannister Road and they gave me the best help and looking forward to using their business for my storage needs. I would refer Life Storage to my friends and family."