Self Storage Units near Boston in Waltham, MA, 02451

"I typically hate dealing with storage unit facilities/business, and went into life storage ready for another let down experience but Nicole helped me out and she was awesome. She was super friendly and helpful. 10/10 recommend using this service!"

"We haven't even moved my daughter stuff in there yet but, I am very happy and suprised with them already. The excellent service we have already received from Nicole Smith was awesome. We are moving our daughter things into this location soon. I went to check it out this past Tuesday. Met the kind and thoughtful young lady Nicole Smith. She was nice enough to show me around and I immediately felt comfortable renting a room from them. It's clean and safe. Best of all, easy access as well. We are moving out of our house soon and will need another storage room and will definitely use this location again because of Nicole. She was caring and passionate about her position and it really showed."

"I never expected to have such a pleasant experience from storing away my stuff! Nicole was above and beyond helpful in every way! She not only helped us with the paperwork, but even walked us to the unit and showed us around the facility! The storage facility is new, units are sparkling clean, well illuminated, safe, and this place is clearly very well managed. I recommend it without reservations"

"Nicole was extraordinarily insightful and concise when assisting with my move in. The paperwork went smoothly and was delivered in an easily communicated way. Directions for the facility (along with hours, etc.) were very clear as well. A great first experience overall!"

"Nicole was awesome and the space is nice!"

"They have an amazing storm manager named Bob he's very courteous he helps me out with all my needs and he made me feel like this was a good choice and like choosing this as the place for a storage unit was right I wouldn't go any place else"

"Nicole was very friendly and helpful. She showed me units of different sizes and help me think through which one to pick. She helped me get the best deal on the unit and put a hold on it until my move date. Overall, really good experience!"

"Outstanding service!"

"The main lady who works here is very friendly, professional, and customer service orientated. I was happy with the unit and facility on the whole and would recommend to anyone who has storage needs around Waltham. Plenty of parking and competitive rates also."

"I can verify that this establishment offers clean and well-maintained, climate controlled storage facility here with working elevators. Also - access hours are good and must have code to enter. There are garage bays where you pull in to load and unload - in spaces that aren't like coffins. Personnel at the desk were kind, courteous, professional and knowledgeable at my check in. Thank you!"

"Julia was amazing and so helpful setting me up with a storage unit."

"We were pretty impressed with this facility when it was managed by CubeSmart. Since being taken over by Life Storage there have been multiple issues: computer system was messed up and our code would not open the doors for about a week. March-April 2022-the elevators have been out of service for at least a month! Not happy."

"The elevators have been broken since early March. We cannot access our belongings and there is no answer as to when this will be fixed. They say the elevator inspector is at fault and there is no timeline for fix. Any suggestions on what we should do?"

"Don't rent here! No elevators. Both elevators have been out of service because they couldn't pass inspection since March 9, 2022 (review posted April 2, 2022). Our possessions are being held hostage because of their incompetency to have stayed ahead of the regulations and comply with new requirements made public a long time ago. I called to get a refund on my March rent, and thus far all I get is another promise that they will "talk to their management". I've also left messages that have gone unanswered. I'm ready to make a Better Business Bureau complaint. I'd tell you to stay away, but you can't move in because their elevators are out of service. BTW - they told me I should just used the stairs. Ridiculous!"

"elevators have been out of service for over 10 days and no one from management can tell us when we can access our storage units on the 3rd floor. What a shame, nice clean facility but useless for now"

"We originally were renting a unit next door at Extra Space Storage but had several issues with them including unannounced rate increases, dirty facilities, stuck lift-style elevators, etc. Life Storage is so much better and I am so thankful for them! They have a wonderful indoor loading bay (several bays) and working elevators. The facilities are clean and well-lit. I highly recommend Life Storage!"

"AMAZING CUSTOMER SERVICE!!! Donna is THE BEST! Super nice and attentive. We found a leak on a pipe above our unit and they immediately changed it and since we had to move everything they gave us a bigger one with no increase in fee. Not going anywhere else."

"New management surprisingly unfriendly and unhelpful to compare CubeSmart management"

"I wouldn’t have gotten through the day if staff wasn’t so helpful! Switching storage units from Martha’s Vineyard to Waltham. A lady named Donna stayed late to make sure I was able to get everything done. Clean place, much safer."

"Donna the manager is outstanding! I arrived at 559 to get my keys and orientation. The office technically closes at 600 pm but Donna agreed to stay late on technically her own personal time which I will be eternally grateful as I needed to move in tonight! The office is clean and accommodating and I couldn’t be happier with the customer service."

"BEST STAFF IN THE WORLD!"

"Friendly and super competent. Really enjoyed my interaction problem solving for my storage unit."

"Worst customer service, locked me out waiting for someone to take my calls. Ending my contact ASAP"