Self Storage Units near Brown in Gaithersburg, MD 20877

"Ignorant manager made rude comments about my mothers health and their philosophy is that they are doing us a favorite by housing our items. Even though my mother was a customer since 2008 and is a veteran and has alheizmer now, was not sympathetic about her loosing her keys. Also misgendered myself multiple times. I will never use there services again. They do not care about the customers, even though my mom was one for almost 20 years. Also their prices increase a lot over the years. No sympathy if your a month late with the fee even if your mother has dementia and she forgot to pay."

"Very nice people! Very helpful!"

"Pablo the store manager was helpful in helping me with the close process. He went out of the way with the storage containers and helped me with the move out and made it easy. Thanks again!"

"I visited the store because of the advertised rental price for storage space and spoke with the agent/attendant regarding the price, insurance, and the fact that there is no contract lenght and it would be based on month to month. I asked the agent very clearly if the rent would go up because if that is the case I would go somewhere else and the agent told me "no as long as it is for a year your rent will not go up" Only 2 months later I received an email telling me thatthe rent went up $48 and I called the store the agent told me that they can raise the rent whenever they feel its necessary and that that is the way it is. I asked to speak to a hgher level manager or someone who can explain this to me and the agent basically said " sorry but I ma the only point of contact and there is noone else, that is the way it is" and when I told him I was considering leving he said "ok, sorry" I moved my belongings to their rental space because of what the agent said and there is no way I would have chosen their compan if they told me they could rise the ent any time they want.  This is terrible customer service and its nothing but fraud."

"BEWARE... only after 2 months of rent they are now charging me $180 from the original $140, when I signed up the agent assured me the rent would not go up since I was doing 1 year. Terrible company I am looking to leve as soon as I find a better place."

"The staff here have always been outstanding in every professional and courteous way."

"Pablo is absolutely amazing and he is very understanding. I had a small mix up when I was using one of their vehicles and he understood and helped me through the process."

"Clean place pablo was was good"

"Excellent customer service."

"Nice clean, climate control storage facility"

"Excellent"

"it was relly good they gave us a good price for first month they treat you really nice…"

"There are a few things about a storage facility that can set them apart. My other storage climate control facility bounced temperature and humidity outside the advertised range on a frequent basis and lacked interest in meeting the standards. This facility meets the standards. They are clean, maintained Most importantly the on site staff of Pablo and Dianne are consummate customer service professionals and implement the policies of the big chain (keeps your stuff safe) but makes you feel like you have a personal storage concierge. I have been a customer for almost 7 years. I would store what matters most with this facility."

"a nice place"

"The employees were so amazing. They went above and beyond to help make us comfortable during a very long two days of sitting at the storage unit waiting for movers to come. Being 7 months pregnant, they brought out a table and even a comfortable chair for me to sit in the air conditioning as we waited. It was so touching having them go so far above their job description to turn my day around. I can’t say enough."

"Pablo has been very helpful, he is great, this is the first time I rent a storage unit and I'm extremely happy with the service, I looked at other companies but decided to use Life Storage because of their staff, I highly recommend this company, the site is always clean and secure."

"Been here 5 years, nice place, pablo has been here all the time,"

"Clean been here for one year. Pablo was great"

"OUTSTANDING SERVICE, QUALITY,PRICE AND DEDICATION TO CUSTOMER NEEDS AND DESIRES! EXTREMELY WELL MAINTAINED CLEAN AND PLEASANT ENVIROMENT! SAFE AND LOGISTICALLY AVAILABLE TO HANDLE ANY AND ALL CONCERNS BY EXTREMELY CONFIDENT STAFF!! RATING IS A+++"

"I have been storing all my household goods with Life Storage for over seven years in their climate controlled self-storage. I am so glad that my friend, who had already been using them for years, recommended them. Their location is central to the area and easily accessible from the interstate. Their prices offer excellent value for service. The premises are kept spotless and well-maintained and Pablo’s customer service is outstanding. Security is tight and I’m particularly impressed with how well the humidity and temperature in the building are controlled. I definitely recommend this company and this location to anyone looking for storage in the Gaithersburg or north Rockville area."

"Every one at life Storage were very kind and helpful. It is affordable,the storage areas are clean and well lit with Easy access. Pablo 's service was exceptional. this is the best experience we have ever had with a storage place."

"Decent price and an easy to reach location! Always a good choice!"

"Clean place, here for years Pablo was good"

"Nice people"

"Honest people lost my wallet got it back, pablo was great"

"Best experience with renting a storage unit at Life Storage Gaithersburg. Diana and Pablo run a well oiled storage facility! Top notch service from the time I placed my reservation online to driving away after moving my items into my storage bin. Service like this is rare today. Moving is normally a stressful situation, but it was made so easy because of Diana and Pablo. Life Storage also offers their own rental van which sets them so far above the competition, and their pricing is great too. Facility is spotless and secure. Highly recommend."

"AGAIN, I wish there were negative stars.  I went into my storage unit today, yes after months of not visiting MY STUFF.  When I opened my unit my stuff was covered with I don't know what...looked like the roof caved in but the roof was still there.   I finally found a manager and asked her to look to tell me what happened.  Her first response?  "Oh you have not been here in a while."  SOOOOO?  The "excuse" was that they hired contractors to repair the roof and THEY were "supposed to" cover each unit so debris would not fall in but they did not.  AND YOU DID NOT CHECK.   The resolution?  I can use their vacuum cleaner to clean this off of my stuff.  MY TIME.  MY STUFF.  MY $100 A MONTH.  That is my "compensation".  In another building we often had issues with moisture. Needless to say I will be moving out and NOT recommending them to use."

"Unit was clean enough, interior of building is older and musty smelling but is temperature controlled. Parking to load/unload can appear challenging because space is SUPER tight (they fit just as many structures and rental parking spaces on the property as humanly possible) but we never had an issue. They have more dolleys, well maintained and always put back in their place, than any other storage facility I've used. Property is well maintained and nothing was ever broken (gates, locks, etc.) while I was there which is more than I can say for my last storage company. Staff is helpful; first day I got a phone call letting me that during their end of day rounds, they found my unit wasn't completely locked (silly brother!) so we were able to come down to properly secure it. When I emptied my unit, I had completely forgotten to call them... The following morning, they emailed checkout documentation for me to eSign. So easy!! On top of all that, it's easily the cheapest option in the area. Highly recommend!!"

"Clean facility, fair prices, and professional staff."

"Diana has been super helpful when i was asking her about options for storage. She was very detailed in letting me know my options and was super safe during covid. She was very aware to be socially distant and said if i had any questions to not hesitate to give her a call. Very happy with my experience."