Customer Reviews - Life Storage #222, Westbrook
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We at Life Storage want to maintain the best storage facilities in Westbrook, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Westbrook (#222)
4.83 out of 5
based on 84 of our most recent Reviews
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5.0 out of 5
"Very happy with every aspect of Life Storage. It made our transition from Maine to New Hampshire much easier. Thank you so much for everything!"
January 23, 2019
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- Donna from South Windham, ME
5.0 out of 5
"was very impressed with knowledge and helpfulness of associate, would recommend your facility, thanks"
October 20, 2018
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- William from Portland, ME
5.0 out of 5
"All representatives were great to work with, smiling, laughing and joking with us. Very personable."
July 19, 2018
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- Eugene from Westbrook, ME
4.2 out of 5
"very happy with your storage and security. repeat customer."
April 30, 2018
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4.6 out of 5
"Due to a build up of snow it was hard to get around with a trailer this winter."
April 23, 2018
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- Francine from Southbury, CT
5.0 out of 5
"As I stated earlier, Roxanne went above and beyond her duties, helping me out numerous times in the dark. She was awesome. Later, I was called to be told I was going to be late for my next payment. Im not sure if it was Roxanne or not but it was a very pleasant and helpful and much appreciated call. I look forward to working more with this office!"
December 21, 2017
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5.0 out of 5
"I left my unit unlocked and they called to let me know. I really appreciated that. "
October 25, 2017
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5.0 out of 5
"There is nothing negative I could possibly add to my positive comments."
September 26, 2017
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- Cornelia from Standish, ME
5.0 out of 5
"Your service is superb and I would recommend to anybody"
September 26, 2017
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- Robin from Flemington, NJ
5.0 out of 5
"I was truly impressed by the personal and friendly treatment! "
September 21, 2017
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5.0 out of 5
"The property is very well maintained and I feel my belonging are safe and secure."
July 31, 2017
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4.8 out of 5
"Great customer service clean place easy in and out."
July 26, 2017
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5.0 out of 5
"I will not hesitate to use you again! Thank you all!"
July 25, 2017
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4.8 out of 5
"Your new sign is difficult to see from a distance. I lived down the road for years and never missed the old sign, upon entering the storage facility, I passed it twice with the new sign. Food for thought. "
April 24, 2017
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5.0 out of 5
"Great friendly service. I would strongly recommend you to anyone !"
April 23, 2017
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4.2 out of 5
"Everything went smooth and I was in and out in a very reasonable time."
March 28, 2017
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- Elaine from Scarborough, ME
5.0 out of 5
"I had never rented a storage unit before so I had no idea what I was supposed to do. Shanna-Kay made me feel at ease and was very helpful."
March 27, 2017
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5.0 out of 5
"Next time I need a storage unit, you'll be where I go. I didn't live near Westbrook but I felt comfortable leaving my valuables there. Especially because there is someone on the grounds at all time. Thanks!"
November 23, 2016
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5.0 out of 5
"The team in Westbrook Maine is awesome. So friendly, very helpful. Awesome team."
September 26, 2016
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- Sue from Grand Junction, CO
5.0 out of 5
"I had a couple of problems with my debit card and they were very patient and attentitive. I became freinds with a couple of them, mainly Pam. I trust them and recommend them highly. In the 2 and 1/2 years I was with them, I completely trusted my possessions with them. Thanks again, and best of luck! :)"
September 23, 2016
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- Laurie from South Portland, ME
5.0 out of 5
"The associate was extremely friendly and knowledgeable. I found my first visit with Uncle Bob's storage to be extremely pleasurable."
August 27, 2016
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- Deborah from Old Orchard Beach, ME
5.0 out of 5
"They were very helpful in getting something unstuck so my unit door would open!! :)"
June 27, 2016
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- Constance from Portland, ME
4.7 out of 5
"When the size/type of storage was not available at one location, the customer service was creative and efficient helping me locate another nearby location with just what I wanted! During a stressful time of moving, needing storage was also very stressful! Thanks to the organized people at Bob's my experience was as easy and I would recommend them to anyone with short term storage needs!"
June 26, 2016
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- Gemma from Steep Falls, ME
3.6 out of 5
"The facility is A+ but your website is terrible! It never recognizes my user name/password and it takes a couple of tries to reset. Very frustrating when its time to pay the bill."
June 06, 2016
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- Alexandria from Windham, ME
4.8 out of 5
"Great experience - expectations exceeded. Only challenge has been getting there before closing some days."
May 25, 2016
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5.0 out of 5
"Always easy to work with and available for questions/concerns."
February 25, 2016
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4.8 out of 5
"Unique situation- I was arranging storage for my son, who's being treated at the VA. I was 3 hrs away. It was stressful to handle from a distance. You couldn't have been more understanding and helpful. I even called back to add a person to our access list and this was taken care of w/o problems. It made an awkward situation so much easier!! Thx!"
January 25, 2016
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5.0 out of 5
"Everything went smooth and perfect. Pam was awesome"
January 25, 2016
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5.0 out of 5
"The woman who helped was the probably the nicest and most informative customer service representative with whom I've ever interacted!"
January 22, 2016
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5.0 out of 5
"Clean and secure is what gives me peace of mind
Plus when I get shipments the staff goes above and beyond to make sure that everything is done right"
December 24, 2015
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4.8 out of 5
"Even though I am in China, you guys still makes me happy!!"
December 24, 2015
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5.0 out of 5
"All my expectations were met by a courteous,respectful,knowledgeable and friendly associate !!!!"
December 17, 2015
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5.0 out of 5
"Keep up the good work! My family and I have used your facility for over 7 years and continue to be very pleased with our choice to use Uncle Bob's to store our belongings. Thank you."
November 30, 2015
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4.8 out of 5
"I am most impressed with the ladies you employ. Their personalities and manners are exceptionally friendly and caring. The result is exceptional customer service that makes customers feel valued. I most certainly would refer anyone to your business. "
November 24, 2015
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4.8 out of 5
"This 5x5 unit was more expensive than I had expected, but it is easier to access and easier to open than 2 previous storage units I have used.
The door is way better than the UHAUl unit i rented in Brunswick.
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November 24, 2015
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4.4 out of 5
"Thank you Unlce Bobs and staff. You are all valuable and a great asset to the business. "
November 24, 2015
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- Gail from South Portland, ME
5.0 out of 5
"I was and am very impressed with Uncle Bob's Storage an have already told a friend about your storage place...she asked about prices an couldn't give her numbers but told her that it was always clean an people were very nice. That these things are more important than getting the cheapest storage place... I've used many places from Az. to Me. an I feel yours is the best... And really enjoyed working with Pam also!!! She's a # 1 person there...Thank you"
October 24, 2015
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5.0 out of 5
"Very satisfied with everything. Staff very attentive too."
October 23, 2015
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- Albert from Cambridge, MA
4.7 out of 5
"Ours unit has a sandy or gritty dust in Theresa near the doors."
September 17, 2015
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4.4 out of 5
"I've never used a storage facility before, so I have nothing to compare it to. The only thing I would change is the evening access hours, maybe until 9:00."
August 27, 2015
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- Wayne from OLD ORCHARD BEACH, ME
5.0 out of 5
"Every time I had to go into the office, everyone was always pleasant and very helpful with what I needed to get done."
July 23, 2015
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4.4 out of 5
"Everything was wonderful, the only issue I encountered was that it was a little expensive. I attempted to trade for a smaller unit and less insurance and would have only saved very little. "
June 23, 2015
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5.0 out of 5
"There is a couple of ladies running the show. I did not expect how clean they keep the grounds and building. Life can be hard but when I show up its all smiles from them.
As a businessman...its exactly how I would run my place. "
May 27, 2015
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- Courtney from Windham, ME
5.0 out of 5
"I worked with Pam and she was wonderful and made the process REALLY easy! Moving is very stressful but I felt at ease with her assistance. "
May 27, 2015
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- Suesan from Old Orchard Beach, ME
5.0 out of 5
"The people in the office were very nice. Great customer service. Thank you ?? to the girls in the office."
May 26, 2015
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3.8 out of 5
"had some water in my unit and wasn't happy about the misunderstanding about vacating the unit. my understanding was when I left I would be reimbursed for time unused was unaware had to notify of move out date until day I left"
May 25, 2015
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4.7 out of 5
"Because your staff made it very easy for us to get our unit and understand the do's and don't "
May 21, 2015
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- Kristof from New York, NY
4.2 out of 5
"Annual price increases make me hesitate to continue to use Uncle Bob's [Life Storage]. I understand the need to raise rates, but this should be on new customers. People who are loyal continued customers should have their rates locked in.
Can't recommend you to friends, would make me look bad when they get their rates raised every year. "
May 09, 2015
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- Rebecca from Cumberland, ME
5.0 out of 5
"This place has the friendliest and most attentive staff. They called once to let me know I hadn't properly locked my unit. They also sent us a personal note to thank us for being patient and courteous in the waiting area on a busy day. Very clean place, great staff, very secure."
April 27, 2015
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- Gretchen from Asheville, NC
4.6 out of 5
"The facility is fine but hey, it's storage. Your biggest asset is Pam in the office."
April 24, 2015
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- Christopher from Westbrook, ME
4.5 out of 5
"Overall a very good impression. Didn't pay that much attention to cleanliness of office or dress of office staff. Rough winter, but when moving stuff in the grounds were pure ice with a layer of snow over it so you couldn't really just walk. "
April 24, 2015
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4.8 out of 5
"Would just like to thank my local storage staff for everything. They were great. "
April 23, 2015
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- Caitlin from Westbrook, ME
5.0 out of 5
"I was very impressed with the ladies in the office. They were very friendly and genuine, which was appreciated."
March 29, 2015
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4.8 out of 5
"Smooth and seamless operation, every expectation I expected was met."
March 27, 2015
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- Amanda from South Portland, ME
5.0 out of 5
"The staff was very friendly and helpful with my questions I had about the storage spaces available for me to rent. They also had good tips and guides for how big of a storage space I might need to hold all of my belongings."
December 27, 2014
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- Stephen from Westbrook, ME
5.0 out of 5
"Every person that I have dealt with at the Westbrook, ME Uncle Bob's [Life Storage] has been absolutely terrific. In an age where most companies don't have a clue what customer service is, the three women at Westbrook exemplify customer service...well done!"
November 26, 2014
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5.0 out of 5
"Pam was incredibly nice and helpful. She really made us feel like we were important to her, and that she wanted to help us in any way possible."
September 10, 2014
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5.0 out of 5
"As a Member of the Armed Forces, Iwas treated with the utmost respect and gratitude at your Westbrook, Maine location. I was given the Military discount and have had my vehicle in storage with you all for about 2 years now. I love the fact that you can leave your credit card and it gets debited every month. Extremely convienient when I am in places without Electricty or Internet for that matter. Uncle Bob's [Life Storage] will always be my first choice for storage."
August 29, 2014
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4.2 out of 5
"I am disappointed that you took away the free moving truck in the Westbrook location that was a big selling point for me and my daughter due to moving costs this was a big benefit you offered. Disappointed that it is gone."
August 28, 2014
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5.0 out of 5
"Thank you for the use of a truck. Extremely helpful!"
July 29, 2014
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- Dina from Scarborough, ME
4.2 out of 5
"I wanted to change to another bigger storage units and no offers were present and the moving truck is no longer available. You should have incentives for new clients but to old clients too. I have had a storage with you for 4 years and had referred others and I had storage prior to that for 2 years. "
July 25, 2014
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- Meryl from So. Portland, ME
5.0 out of 5
"Both Pam and Roxanne were very helpful and though this was the first time we met they treated me as a friend, on the phone and in person. I was very comfortable with them both and was glad I had chosen Uncle Bob's [Life Storage]"
July 25, 2014
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5.0 out of 5
"Super helpful, I changed my unit a few times. Very reasonable prices and everyone has been extremely professional and nice. Happy I have my stuff stored here."
July 24, 2014
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5.0 out of 5
"The manager of the Westbrook uncle bobs is always so nice and happy, greets me like an old friend."
July 20, 2014
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5.0 out of 5
"The associate was AWESOME! He was prompt, thorough, and super informative. He explained additional products and made sure that I was comfortable. He took fabulous care of me!"
June 29, 2014
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- Robert from Westbrook, ME
5.0 out of 5
"I have never walked into a business before and be treated as warm and friendly as I did the day I walked into Uncle Bob's Storage. I would recommend this storage facility over any other!"
June 27, 2014
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- Robin from Cape Elizabeth, ME
5.0 out of 5
"The women you have that runs the place is so awesome. She's the best. She was great to me and my friends on the day I moved in. Better than I expected or than any place I have stored things before. Thank you."
June 27, 2014
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5.0 out of 5
"Wouldn't mind 24/7 access, but otherwise great service!"
June 07, 2014
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5.0 out of 5
"Needed to down-size our storage unit and one was not available. The associate took my name and number and called me within 48 hours to inform me of an open unit."
June 03, 2014
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5.0 out of 5
"Everyone who works in the office at Uncle Bob's Self Storage that we have interacted with has always been excellent. We truly appreciate the personal attention to all the details, things being reviewed with us and the personal comfortable feeling we get when we have called or stopped in. We look forward to recommending anyone we may know who needs to use a storage unit to Uncle Bob's. Thank you everyone for your help and assistance! "
June 01, 2014
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5.0 out of 5
"Pam at Store #222 has been wonderful to work with. She is always polite and eager to answer any question I may have."
May 29, 2014
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- Zackary from South Portland, ME
5.0 out of 5
"Amazing and friendly service coupled with a clean and safe environment. Best storage facility I've ever rented from!"
May 08, 2014
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- Robin from Vero Beach, FL
4.6 out of 5
"Personal service, atmosphere, and knowledgeability of staff was exceptional. Equipment was not in good shape. The dolly wheel fell off when we got to our loading place, which made loading extremely difficult. While I appreciated the free truck use, I would not use that truck again, as it did not run well, and the mirrors were out of line ( could not adjust them). I was fortunate to have someone with me, who was able to check traffic flow for me.
When I brought this to the attention of the manager (Pam), she was more than accommodating. Extremely helpful, customer service oriented, and pleasant."
May 01, 2014
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4.3 out of 5
"Customer loyalty discount if pay on time every month and keep unit for more then 6 months"
April 26, 2014
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4.8 out of 5
"The Customer rep called me inquiring as to the location of the RV that I am storing there. I felt that they were concerned about my unit and were looking out for me."
April 25, 2014
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5.0 out of 5
"I was pleased at the courteous, friendly service; this made the whole procedure so painless! And the facilities and amenities (use of a rental truck) were great."
April 24, 2014
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5.0 out of 5
"Pam and the staff were extremely nice, professional, and courteous! This is why we are back for a third time with Bob's, not just the location and perks with the truck etc. I have always been 110% satisfied with the service at Uncle Bob's in Westbrook ME! "
March 27, 2014
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5.0 out of 5
"I enjoy going in because I'm treated with great respect and courtesy. The staff is always very freindly"
March 01, 2014
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5.0 out of 5
"I am very pleased with my choice of Uncle Bob's as a storage facility. "
March 01, 2014
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- Thomas from South Portland, ME
5.0 out of 5
"About 2 years ago I sold my home and have been renting storage since. I placed all of my property in storage. The folks at Uncle Bob's are fantastic to deal with at all times. Moving in was made easy. I am downsizing to a smaller storage unit as I am buying a home. The transition is easy. Can't say enough great things about the folks at Uncle Bob's. Safe secure facility for a person's valuable property.
Thanks!"
February 26, 2014
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5.0 out of 5
"Exceptional professional service, in person and on the telephone."
January 29, 2014
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4.4 out of 5
"I think i should have gotten some of my money back!You pay for what you use! These days n time your money is hard to come by!"
November 25, 2013
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5.0 out of 5
"The moving truck offered to move in with was what made the final choice easy...no one else offers that....hope you keep doing that...Thank you!"
November 03, 2013
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- Melissa from Westbrook, ME
5.0 out of 5
"The process of renting a unit was quick and easy. You staff was professional and extremely nice. It was a pleasure to rent a unit. And the added benefit of a use of a truck was a HUGE convenience for me."
October 01, 2013
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