Customer Reviews - Life Storage #239, Saco
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We at Life Storage want to maintain the best storage facilities in Saco, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Saco (#239)
4.79 out of 5
based on 68 of our most recent Reviews
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4.8 out of 5
"The girls in the office always made you welcomed Sue does a super job very friendly all very nice & professional (not sure of other girls name but very nice she closed my contract out) and your new office & building looks great"
June 23, 2019
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- Catherine from Shapleigh, ME
5.0 out of 5
"The young lady that I dealt with was extremely helpful and was very pleasant."
March 21, 2019
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- Rachel from Biddeford, ME
5.0 out of 5
"Very happy with life storage no issues what so ever always went out of way to help me keep my space when I was struggling .To make payments thanks again great place to store"
January 23, 2019
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4.8 out of 5
"By the time I left I was completely satisfied with my service and the thorough explanation of all information needed."
November 19, 2018
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4.8 out of 5
"The lady at the counter whom I met twice.
I think she assistance management was absolutely fantastic ."
November 15, 2018
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5.0 out of 5
"You met them and Keara the Saco Manager is top notch!! Hang on to hewr"
October 26, 2017
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5.0 out of 5
"We were greeted in the office by Sue who was very cheerful and extremely helpful. Our move had been very tiring and she made the storage process very easy. IN the end we had to get a second unit and Sue found just what we needed immediately. When I have spoken to her on the phone she is always very professional and helpful."
August 16, 2017
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- Patricia from Old Orchard Beach, ME
5.0 out of 5
"Keira and Sue have provided excellent customer
service.
I am a repeat customer and have had the best experiences with these women."
July 27, 2017
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- Heather from Biddeford, ME
5.0 out of 5
"I am currently going through a divorce and I have been so grateful for the kindness of everyone at Life Storage. I was behind on my bill, but they treated me with so much respect and care. They made sure I didn't lose my belongings and that I was ok, not just as a customer, but as a person whose life has been shattered. Life Storage has been a blessing!!"
June 27, 2017
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4.9 out of 5
"I was very impressed with Sue & the way she explained everything."
June 27, 2017
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4.9 out of 5
"I had small children with me. So the two associates BOTH helped me get through the paperwork faster. It really, really helped."
May 17, 2017
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4.8 out of 5
"Sue was extremely helpful. Whenever we have questions, she is ready with an answer!"
April 26, 2017
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5.0 out of 5
"I was in a bind with storage and they were very accommodating and able to help me out..."
April 22, 2017
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- Jennifer from Biddeford, ME
5.0 out of 5
"Sue was extremely pleasant and helped to make an otherwise stressful experience much easier! She seemed to be in a great mood and had a nice big smile. She was very helpful!"
December 14, 2016
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- Richard from Kennebunkport, ME
5.0 out of 5
"Nice facility. Friendly staff, Very
good experience. Thankyou!"
October 23, 2016
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4.6 out of 5
"After checking other storage places for a friend I found your prices to be high."
October 23, 2016
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5.0 out of 5
"I'm very impressed with the entire setup at the saco location. "
September 27, 2016
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5.0 out of 5
"I was treated great , they walked me through the process. By far the easiest part of the move !!!"
September 23, 2016
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- Lauren from Shrewsbury, MA
4.4 out of 5
"My storage unit was reserved for a tad longer than was offered to meet my needs."
June 23, 2016
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- Anthony from Westbrook, ME
5.0 out of 5
"Kiara is a shining star . More then helpful and as friendly as they come. Always willing to go above and beyond."
June 20, 2016
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5.0 out of 5
"The staff went above and beyond to accomadate my storage needs. Both Keara and Sue helped me through the process flawlessly. I would highly reccomend Uncle Bob's Storage based on the service provided and also the upstanding condition of the facility!"
May 31, 2016
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5.0 out of 5
"It took very little time to complete the contract, create my gate key, and find my storage unit. They did a fantastic job and I am happy to store my belongings at this site."
May 26, 2016
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5.0 out of 5
"It was a short stay but the staff was great each time we were there! Clean unit. "
May 24, 2016
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- Janine from Old Orchard Beach, ME
5.0 out of 5
"Sue and Keara in your saco Maine location are fantastic! Love them! They are so nice, wonderful to do business with and have always been extremely helpful and professional. ;)"
May 02, 2016
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5.0 out of 5
"Very nice, greeted immediately as I walk thru the door. Never have an issues. This is our second time renting from Uncle Bobs [Life Storage]."
March 23, 2016
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5.0 out of 5
"The facility is very well maintained. The folks in the office are always friendly and courteous."
February 01, 2016
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- Karen from S.Portland, ME
4.6 out of 5
"The gentleman assisting me was VERY knowledgeable and a great help as this is being rented for a friend who is quite ill....he had great suggestions & advise which made this easier."
January 25, 2016
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- Amber from Stephenville, TX
5.0 out of 5
"The two ladies at the Saco/Scarborough ME location are wonderful. Facility is obviously well-tended and secure. Great place all-around."
December 23, 2015
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4.0 out of 5
"When I first came in (on a Saturday) to store my newly bought snowmobile, the person who dealt with me was new and did not understand that a bill of sale was proof of ownership and still made me register my snowmobile.....even called me the next day. I was mildly irritated when I left and even more so when I was called. Nonetheless I went to register the snowmobile and the state wasn't registering them yet, it was too early in the year. Upon return Monday the manager was there and apologized saying that a bill of sale was all that was needed. I felt much better dealing with the manager. Other than that initial issue everything has been great."
November 24, 2015
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3.2 out of 5
"I am amazed that the variation in prices. you don't seem to take care of your existing customers. over the years I had the units you continuously raised prices even on your loyal tenants. you didnt even offer dicounts for multiple units!!! It seem like you tried to force out current tenants so you can bring in new tenants at higher rates. I dont think Ill ever use your facility again. All-safe seems to value their tenants and holds rates at current levels vs your company raises them yearly.
"
November 23, 2015
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- Chee-Wai from Old Orchard Beach, ME
5.0 out of 5
"I have moved across the country over the last 5 yrs and I could still managed everything online, payments, assigning access, and no hassle. It was very nice. "
October 23, 2015
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4.6 out of 5
"The staff was top notch and I always felt safe there, even when I went there after hours. I was disappointed though that I had to pay for the entire month of October when I vacated on the 10th. I misunderstood your policy on that. I'd have used the space for the entire month had I realized I had to pay for it anyway."
October 23, 2015
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5.0 out of 5
"Susan was the young lady i dealt with from beggining she is absolutely amazing a very much liked manager from this client loved her"
September 23, 2015
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- Michael from Hubbardston, MA
4.8 out of 5
"The information provided and the overall helpful attitude of the people I spoke with."
August 27, 2015
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- Scott from Scarborough, ME
4.9 out of 5
"I would like one Security Camera at the Entrance and Exit Area."
August 23, 2015
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- Jessica from RR6 Kingston, NS
5.0 out of 5
"Hope was wonderful and made things quick and prompt. Was very knowledgeable. She was great!"
August 08, 2015
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4.5 out of 5
"very happy with the property, security, and facility over all. Whenever we do need assistance folks are very pleasant and helpfull"
July 31, 2015
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- Robert G from Scarborough, ME
5.0 out of 5
"Hope was fantastic! Excellent service from a knowledgeable and compassionate person. She was thorough and was able to multi task with ease.Thanks for a pleasant experience! "
July 30, 2015
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5.0 out of 5
"Outstanding location! Assistant Mgr. Sue went above and beyond her duties by offering me assistance when I cleared out my unit.
I would highly recommend the Saco/Biddeford location to anyone in the greater Portland, ME area!"
July 23, 2015
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- Rhiannon from Cape Elizabeth, ME
5.0 out of 5
"Hope was very patient, helpful, and polite. She was eager to assist when I called with a question. She was clearly concerned with customer satisfaction and was both professional and pleasant. "
July 11, 2015
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5.0 out of 5
"Going above and beyond to obtain a storage unit that met my needs, by calling me immediately when a unit became available. The knowledge of the manager helped to reduce any anxiety when it came to storing my belongings for the first time."
June 27, 2015
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5.0 out of 5
"and i have recommended this storage to others to include my husband. I really like the saftey gate! "
June 26, 2015
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- Stephanie from Buffalo, NY
5.0 out of 5
"We had a great experience at this location. Everyone was very nice and helpful. The facility was immaculate and when it was time to cancel our lease it was very easy. Thanks so much!"
June 23, 2015
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3.4 out of 5
"Way to expensive not gated at your satellite location "
May 23, 2015
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5.0 out of 5
"Sue in the office was outstanding. She is enthusiastic and professional. We are very happy so far with your service.
I should also mention I went over to shuffle things in the storage unit one evening - after hours - and the entry gate would not close. I called to report it and received a call back the next day with a resolution. You guys are great!"
May 03, 2015
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5.0 out of 5
"The rates were reasonable and the help I was given was perfect. I would recommend others to this facility!!"
April 27, 2015
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4.2 out of 5
"I used the Saco Maine location and I wanted to give a big shout out to Kristy (might misspell her name). She was absolutely a model professional and a great image of the company."
October 23, 2014
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- Thomas from Cumberland Foreside, ME
5.0 out of 5
"Leads was excellent
Great ambassador to your business "
October 18, 2014
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- Kimberly from Orlando, FL
4.6 out of 5
"Kiara was extremely helpful and willing to go the extra mile. "
September 23, 2014
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- David from Scarborough, ME
3.3 out of 5
"Use of a trash receptacle would be a great asset in addition reduced rental rates based on length of use and payment history "
August 02, 2014
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4.4 out of 5
"There was an issue with the truck both times I was supposed to use it. The company offered to pay for a truck rental but I never received the refund."
July 28, 2014
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- Paula from Old Orchard Beach, ME
5.0 out of 5
"I can't think of anything that we were not satisfied with! You're all an amazing team! Thanks for everything! "
July 25, 2014
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- Rachel from Biddeford, ME
4.0 out of 5
"You are very expensive and I shouldn't have to get rental insurance. "
June 30, 2014
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- Suzanne from Scarborough, ME
4.7 out of 5
"No. Always satisfied and pleased with Uncle Bob's [Life Storage] customer service :-)"
June 28, 2014
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- Nancy from Old Orchard Beach, ME
4.4 out of 5
"I would have said "exceeded expectations" if the sliding latch on our unit wouldn't get jammed every few visits. That is very annoying, and yesterday my husband had to go to the office for help to un-jam it."
June 27, 2014
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4.8 out of 5
"I have to say that in spite of the dreary weather and that Saturday was a work day for Christye. She did an excellent job. Everything was in order, her attitude was very pleasant and inviting. She presented herself as being happy to have a new customer and was very thorough with everything."
May 29, 2014
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5.0 out of 5
"Great experience during a very trying time. I would recommend your facility to anyone based on the courteous and professional treatment I received. "
May 29, 2014
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5.0 out of 5
"I was originally given a reservation for one particular storage unit. When another opened that matched the criteria I originally wanted, I was given that option, as a first pick. That was an excellent addition."
May 29, 2014
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- Carole from Scarborough, ME
4.4 out of 5
"I had used storage facilities before in CO and had similar experience. Very professional and pleasant "
April 26, 2014
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- Donna from Old Orchard Beach, ME
5.0 out of 5
"The only thing is the advertising of the rental truck. I know that it does say within 30 days but having the truck out front and with a big sign seemed misleading to me. I didn't read the small print and thought that the truck would be mine when I moved (I moved after I sold my home much later than 30 days) Otherwise, all was splendid."
April 24, 2014
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5.0 out of 5
"I've had an issue with my unit door being jammed due to the way my ex-husband loaded my furniture and the staff at Bob's in Saco has gone above and beyond to try to assist me with this issue. "
March 01, 2014
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5.0 out of 5
"The team at the location in Saco is fantastic. I have a lot of packages coming in for work and they are always taken care of. All members of the team know my name, say hello, keep things neat, and are simply excellent. To Jack and the crew; EXCELLENT JOB!"
February 27, 2014
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5.0 out of 5
"The staff was exceptional. We didn't feel like customers, we felt like friends!"
February 27, 2014
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4.9 out of 5
"Great service from each person I encountered. Warm, friendly staff with a real desire to help."
December 23, 2013
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4.8 out of 5
"Plan on using Uncle Bob's aain next summer when I return to work in Maine."
December 23, 2013
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5.0 out of 5
"All of the staff was exceptional. This is my first time doing business with Uncle Bobs [Life Storage], and the service is drastically better than any other storage company I've used in the past. The property and my storage units were impeccably clean.
Thanks!"
November 25, 2013
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- Armand from Westbrook, ME
5.0 out of 5
"just the people were friendly and extremely nice with me"
September 24, 2013
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5.0 out of 5
"Friendly and knowledgeable staff. They found my unit open once and promptly secured it for me. "
September 04, 2013
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