Customer Reviews - Life Storage #481, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#481)
4.94 out of 5
based on 47 of our most recent Reviews
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- Margaret from Chicago, IL
5.0 out of 5
"You exceeded my expectation
and the lady that helped us was extremely helpful and professional"
April 18, 2018
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5.0 out of 5
"Tbe ladies there really made me feel welcome to be
"
March 31, 2018
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5.0 out of 5
"The staff was always professional and courteous and attentive"
March 25, 2018
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5.0 out of 5
"I haven't spoken with your crew in the last couple months but April in your office was very helpful in November when I rented the space and the facility always seeems clean and neat."
February 27, 2018
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5.0 out of 5
"first of all the associates that helped us was very cheerful friendly and very professional. pricing is better than most"
January 01, 2018
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5.0 out of 5
"I am a scatterbrain. Your staff makes sure I am fully up to date and informed.
"
December 28, 2017
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- Marcel from Grayslake, IL
5.0 out of 5
"i really am impressed with the whole package you guys offered us, i was renting next door before and I've been there for many years but lately they cared more about making money than taking care of their customers, so the second i moved with you guys, i knew it was the best in regards to my storage unit, the service, the cleanliness and everything else, surpassed my wildest expectations and for that, i'm grateful."
December 28, 2017
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4.9 out of 5
"The process was very easy - I could fill out some paperwork online which saved me time in the store. "
December 28, 2017
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5.0 out of 5
"Sandy was extremely helpful, courteous, and professional. She explained the process thoroughly with me, and was extremely pleasant throughout the whole process. I would recommend this facility."
December 04, 2017
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5.0 out of 5
"Offered several units based on my request to be. CLose to dock"
October 27, 2017
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5.0 out of 5
"I was amazed how nice the facility was and how nice the people are. They were friendly and warm and very helpful and I was impressed with everything."
October 21, 2017
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5.0 out of 5
"The lady manager at the Pulaski Chicago location is great!"
October 02, 2017
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4.8 out of 5
"Front Desk woman was very friendly and nice while being helpful and pleasant "
August 28, 2017
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- Supatchara from Chicago, IL
5.0 out of 5
"Sandy and Joel were great with helping with all our needs!"
July 27, 2017
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- Nicholas from Chicago, IL
5.0 out of 5
"Everything was great both of the gals working there were great!"
March 02, 2017
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5.0 out of 5
"Having used other storage sites before, Uncle Bob's [Life Storage] Storage was a breath of fresh air. Every aspect of the business was far supperior to any other I've dealt with."
October 01, 2016
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5.0 out of 5
"Incredibly helpful manager, and the space is far cleaner and nicer than I expected. I would definitely recommend this place!"
September 27, 2016
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5.0 out of 5
"my first time was wonderful. Experience. Bryan was efficient in his responsibilities . He performs his duties with enthusiasm and to the highest degree of zeal."
July 04, 2016
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5.0 out of 5
"I stopped by Uncle Bob's [Life Storage] Storage to inquire about possibly downsizing to a smaller unit. I was assisted by associate manager Shavonda C. Ms. Shavonda was beyond helpful; she took the time to share all the different storage options. She was both professional and cordial. She also gave me pointers on how to maximize space in my current storage unit. Thanks Shavonda"
July 01, 2016
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5.0 out of 5
"I appreciated the fact that although one storage locker was picked out, I was allowed to have one that was closer to the main entrance and made the unloading process much easier. While not a big deal, the manager was courteous, understanding and made the change quickly."
June 29, 2016
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5.0 out of 5
"I treated with respect and all of my questions were answered in a friendly manner. Clerk was well-informed and pleasant."
June 23, 2016
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- Julie from Lincolnwood, IL
5.0 out of 5
"Knowledgable Staff -,Brian is Great!
CLEAN and SAFE facility which is of the upmost importance
Easy move in with professional movers - I live the loading dock! And for smaller item I moved personally - I love the carts.
Reasonable prices
Thank you Uncle Bob's [Life Storage]! I hope it continues to be a excellent experience!
"
May 26, 2016
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5.0 out of 5
"I appreciate your service, especially the kind reminders of payments. I am happy that I chose this service, its secure, clean, accessible and has great customer service. Most of all I feel that my property is safe under these conditions. Thank you"
May 04, 2016
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5.0 out of 5
"Brian was very pleasant and helpful. It was a very positive experience."
April 30, 2016
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4.9 out of 5
"A very clean, staffed with kind, knowledgable people and reasonably priced storage facility. I would use Uncle Bob's [Life Storage] Storage again and highly recommend it!"
March 23, 2016
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- Marienne from CHICAGO, IL
4.5 out of 5
"The facility was clean and well lit and staff were professional."
January 26, 2016
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4.9 out of 5
"Very nice and clean storage facility with pretty affordable prices"
December 25, 2015
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5.0 out of 5
"Nicole is a great employee and deserves a raise for the new year!!!!! Great Job"
December 24, 2015
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5.0 out of 5
"The manager at the Pulaski and Peterson location was very helpful and continues to be. She is friendly and professional."
November 25, 2015
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5.0 out of 5
"The woman how greeted me in the office when i checked in and out was extremely kind and helpful and really shaped my opinion of the place. Thanks! "
November 23, 2015
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4.8 out of 5
"I would like to see some ADA type auto operators on the large people doors that are at the alternate building entrances. "
November 06, 2015
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5.0 out of 5
"My experience was exceptional, especially with the manager. She was amazing!"
November 02, 2015
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5.0 out of 5
"The manager is very eager to help and explain things, and does a good job selling you on the benefits of storing our things at Uncle Bob's [Life Storage]. She is genuine, direct, and moves quickly to help. The place is INCREDIBLY clean. I'm sure this is because it's brand new, but it's just a really great place. We're very happy with the cleanliness, appearance, and ease of this location. All other staff has been very helpful as well. Maybe add some signs or lines on the concrete to encourage people to leave room for more than one car in the bay... People don't seem to follow that rule very well. Also, pulling into this location from Pulaski is a nightmare! The little lots out front are so small and there's a gate RIGHT THERE. Maybe move the gate back to add room?"
October 27, 2015
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4.2 out of 5
"Wishing we knew ahead of time that we were going to have to pay for insurance. When I originally got a quote from a sales associate, they did not mention this. I found out when filling out paperwork, which was a bit disappointing."
October 27, 2015
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5.0 out of 5
"Both managers were helpful and friendly. If I need storage again I'll return to this facility."
September 23, 2015
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5.0 out of 5
"Nicole took the time to look at our space and what we were moving in and gave us really helpful suggestions. I don't think we could have fit the items into the space without her input"
September 01, 2015
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5.0 out of 5
"Nicole was awesome and free use of the truck was fantastic!"
August 29, 2015
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5.0 out of 5
"I love that the staff is genuinely helpful and concerned about my needs. I love that the facility is clean and climate controlled. I had issues with the storage company next door. Mold grew all over my furniture and every time I needed a cart I couldn't find one. I later found out they were all stolen. Uncle Bob's [Life Storage] is more affordable, professional and cleaner. "
August 28, 2015
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5.0 out of 5
"The Uncle Bob's [Life Storage] staff exceeded expectations. They knew there jobs, and were fast, courteous and informative. I could not be happier with my experience renting storage space."
August 28, 2015
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5.0 out of 5
"I would like to mention Nicole!!! She was super duper!
Thanks so much!"
August 28, 2015
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4.8 out of 5
"I like Uncle Bob's [Life Storage]. Very clean, professional staff. Had a good deal for July-was free storage."
August 02, 2015
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- anna marie from chicago, IL
5.0 out of 5
"your team was terrific thank to the knowledge of Paulette and Michelle "
June 26, 2015
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4.4 out of 5
"The service was amazing. We were over the moon that not only was the Center so clean but we even qualified for a van to move my belongings in. But then sadly once we signed up and tried to book the van , we were advised that although we qualified the facility we were using didn't sign up to that service so we couldn't have a van after all . That was the only negative aspect of the rental otherwise it was perfect "
June 26, 2015
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- Thomas from Boca Raton, FL
5.0 out of 5
"Much better than I expected from prior experiences elsewhere."
May 29, 2015
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5.0 out of 5
"The lady who worked there was awesome. She was very helpful, courteous, and couldn't ask for a better person! Please pass a long a thank you. We just moved from Public Storage and this was like night and day."
May 27, 2015
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5.0 out of 5
"Explained everything I needed to know in a thorough polite manner. "
May 27, 2015
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5.0 out of 5
"Nicole was very kind and happy to help she was very helpful and answered all my questions I would most definitely come to this storage if ever needed again "
April 23, 2015
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