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6603 W Diversey AveChicago, IL 607075.1 Miles Away
Customer Reviews - Life Storage #481, Chicago
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Gladys, the store manager, is wonderful! We had a very unique situation and she was so kind, patient, and helpful. Our situation entailed extended family from out of state needing to come and empty a unit or transfer it into their name. Gladys worked with both parties to come up with a solution that would work best for everyone. She went above and beyond and spoke with district managers to allow the out of state party to go to a Life Storage in their area to complete the transfer paperwork. She went above and beyond to help our extended family find a solution to the unit. It ends up that they had decided to abandon the unit despite her efforts. The facility itself is great. It is temperature controlled, clean, and secure. They provide flatbeds to use in the facility for unloading/loading belongings which is so convenient. Gladys and her team have the utmost respect for their customer and the protection of their belongings. I highly recommended anyone looking for a storage unit to use this Life Storage!"
"Sergio is great! Super helpful, friendly and available. The process was easy and simple and affordable, would definitely use this facility again. Sergio made the experience much easier and explained everything about the storage space."
"Sergio and Gladys are very professional and responsive. The facility is clean and they are always happy to help with any questions or needs you may have. They both have very nice attitudes which also makes the process of moving into or out of storage less stressful."
"In my line of business I’ve had to use quite a few different storage places but I’ve always found this want to be one of the cleanest safest with the easiest I have to deal with whenever my storage needs help me in this area I will use them again and again"
"All my storage needs while in Chicago have been expertly handled by Life Storage at Pulaski and Peterson in Chicago. Wonderful customer assistance, good hours for access and I always felt my storage was safe and secure. Thank you, Life Storage!"
"An extremely clean facility for storage. Private. A variety of storage space sizes. Outside or inside. Availability does vary. The staff is cooperative, willing to demonstrate exactly how to first access your space, use your lock. There is a property map which I found lacking. The only signs refer to the office location. No signs as to storage number locations. You will do a great deal of walking if you have trouble with maps. There is a loading dock. Two carts for loading. Where they are found depends on who used them last. Apparently there were more carts but they were stolen. Sad that happened. Sad it was stated by staff. I chose controlled temp storage. No complaints.They are picky about what you can or cannot store. Insurance is required. Reasonable hours for access. Multiple cameras for security noted in the front office. I found the monthly cost acceptable. Ask about discounts if storing for over 6 months to a year."
"Gladys is very knowledgeable on how to run a business accordingly. All the customers look forward to business at the facility because of her. She is great from cleaning to customer service. This facility is excellent thanks to her."
"Walking In, I was greeted by a nice young lady named Gladys. I recently just moved in the area&I had a couple of questions about this specific location& she answered them all. Will definitely recommend this place to any one, the people are great and its clean!"
"I have rented storage units with Life Storage and elsewhere before, and never have I received such poor service or had issues with my storage unit as I have at this location. I rented an outdoor unit for two months while staging my home to move, and upon vacating I noticed a large amount of dirt (several inches deep) in my unit. There was dirt all over my belongings. It got in through the bottom of the unit and permeated everything inside. I paid for three total months of storage, and though I understand Life Storage isn't responsible for my belongings (hence why they make you purchase insurance), they took no accountability for the problem at hand. The customer service was poor (with the first person who helped me out not wearing a mask while in the office until I asked them to, by the way) and the follow up even worse. "You need to read the contract," was what the manager said. Someone more invested in customer service would have refunded a month or more of my storage cost. Do not go to this location of Life Storage if you can avoid it. I, for one, will never rent a unit here or at any other Life Storage location again."
"Gladys was so nice and took care of our needs. She worked to help us make sure we were happy with the service and unit. I am going to recommend this location for the impecable service she gave us. Very responsible and professional! She is a treasure of an employee. Thank you for the interest you have in doing your job at 110%!!!!!"
"Reserving my storage unit was easy and the store manager Sergio M. was very cordial. He kindly explained everything to me and answered any questions that I had. When he showed me my unit it was very clean and the facility looks well maintained. Glad I made the decision to store my belongings here."
"We opened a new account today and it was near closing time, yet Gladys Mar was very helpful, courteous and efficient. She even helped us load the boxes we bought. She explained the details of the rental agreement thoroughly and showed us the space and the locking mechanism. She was very pleasant & made us feel comfortable doing business with her & with Life Storage!"
"Sergio and Gladys have been so personable and helpful in everything from setting our account up, payment and assuring us of safety. The facility is clean and well-lit and accessible for long hours but always secure. They have a nice selection of moving materials, boxes, protective TV covers etc. to help with your move and storage. Above all the service in person, on the phone and via email is outstanding. We highly recommend this location."
"We are in a state of emergency with COVID-19 and this company is offering no relief, just plain greedy!!! No matter how much you pay your bill on time every month they are not willing to help their customers who currently don't have an income due to this city's lock down. Then have the nerve to tell me don't worry they will notify me before they auction off my belongings, wow how insensitive. Furthermore, only 3 months after I got this storage they went up on the price telling me it was a demand for my space. If I had known that I would have never put my things here, big mistake. However, I would not recommend this place to anyone & will be removing my belongings from here as soon as I can. Unbelievable , greedy & selfish business practice. Warning do not support this place by putting your personal belongings here. I'd give them no stars but it is forcing me to give one."
5860 n pulaski rd Chicago IL 60646
The staff there were very friendly and helpful especially Gladys, she explain everything for me like prices and other questions I had towards purchasing a storage unit here. The facility was very clean. I definitely recommend this place if you need to store your things. ""
"I was looking around for a storage unit and finally came across this place. I was extremely impressed with this storage facility and how clean it was. Not to mention I was quickly attended by one of the workers named Gladys. She was able to thoroughly answer all of my questions and helped me chose the appropriate size unit for my likings. I highly recommend this life storage location."
"I was a walk-in customer at this facility. I was attended by a Customer Service Professional named Gladys, she gave me a tour of your clean facility. I was impressed on how quickly I was attended. Very great customer service. Will return only for her."
"I stopped in on a last minute need for 2 storage units one day after the Holiday. I was pleasantly greeted and attended to by Gladys. She was able to get me set up quickly with what I needed and took the time to thoroughly explain all of the rental details. I had an extremely pleasant experience and would highly recommend this location for all of your storage needs."
"Its a very clean facility. I was attended by an employee named Gladys. Who has great customer service and ability of communication. I was very pleased to do business at 5860 N Pulaski Rd Life Storage."
"Absolute worst service ever.
Ever since this place changed over from Bob's it has been a nightmare. The criteria for working here must be that you are rude, don't care and can't be bothered with anyone or anything. It is truly just awful how audacious the service is here. Every response is short and condescending and with attitude.
Luckily storage business is big business and there are other options.
Don't spend your time or money here, it holds no value."
"Was renting a UHaul from this place and the staff wasnt what I would call helpful in my opinion. I rented via online service and was effectively shooed away to stand in the heat trying to get the stupid uHaul service to work. Probably a great storage facility, but will not do business there based on experience."
"Units are clean and well maintained, climate control ensures that my collection will remain in pristine condition. Sergio was instrumental in finding me the right unit that suited my needs, quiet and isolated, which allows me the freedom to continue with adding to my collection."
"Sergio was super helpful when I came to move out of my storage unit. He helped arranged for items to be donated and was very friendly throughout the whole process. He made what could have been a very stressful situation a lot more bearable. I also have really liked this facility overall. Fair prices, plenty of sizes too choose from and it's clean and we'll managed."
"Amazing! I am moving and needed a storage unit as soon as possible. This location is perfect! They have all kinds of sizes and its all very clean and secure. Sergio was beyond helpful and set me up with a unit very quickly. Would definitely recommend."
"Very clean, well maintained, and affordable storage space. The drive-in garage is a really nice touch when the weather isn't cooperating. Sergio was always helpful whenever I had to deal with someone there. Would recommend."
"Sergio is so nice and helpful! I was impressed by the quality of space and environment that is made to protect your valuables. My only concern? EASY TO GET LOST! Everything is white and everything looks the same. I am usually pretty good at directions but goodness, I was a mess. I kept wondering when David Bowie would pop up in this Labyrinth. I suggest maps, color coding, signs, names for each hall--anything to make navigation less confusing for those of us who have the memory of a blue tang. It's embarrassing but I feel like there are people out there who will have the same confusion."
"My Boyfriend and I was looking for a storage unit that will accommodate us we came into the Life Storage facility and Spoke with Sergio the Facility Manager who was so understanding and was able to give us quote gave us a tour. I also called to reserve and spoke to Patrick who is so awesome, I enjoyed speaking with him.When I returned to sign my paperwork he told me about a Unit that a person just moved out and that allowed me to be closer to the loading dock, I am telling everyone if you wanna store any items for a length of time, come to this location its affordable, great service and wonder bonuses. I love it thank you all for making my move so easy ,affordable and accommodating."
"My 1st time here, the place was clean. Sergio Martinez was very helpful. He explained the place, showed the storage unit with all that's available, all entrances, how to use keys and keypad. Sergio was friendly and answered all questions I had. I would recommend this to anyone and friends."
"Everyone here is super professional, super caring, courteous and helpful especially the manager Sergio who assisted me when i opened my account. you always feel welcomed and comfortable the best facility totally recommended over any other Self-storage facility clean location a reliable place to store your things Outstanding customer service
5 stars to everything."
"Been renting a space here for a couple of years. This storage is very clean and very friendly! Sergio is the manager at this location and is a super star!!! He takes pride in providing amazing customer service and is always so patient when I have questions. He is a great presentation for this place of business. Thank you Sergio!!!=M<ü"
"i really am impressed with the whole package you guys offered us, i was renting next door before and I've been there for many years but lately they cared more about making money than taking care of their customers, so the second i moved with you guys, i knew it was the best in regards to my storage unit, the service, the cleanliness and everything else, surpassed my wildest expectations and for that, i'm grateful."
"I stopped by Uncle Bob's [Life Storage] Storage to inquire about possibly downsizing to a smaller unit. I was assisted by associate manager Shavonda C. Ms. Shavonda was beyond helpful; she took the time to share all the different storage options. She was both professional and cordial. She also gave me pointers on how to maximize space in my current storage unit. Thanks Shavonda"
"I appreciated the fact that although one storage locker was picked out, I was allowed to have one that was closer to the main entrance and made the unloading process much easier. While not a big deal, the manager was courteous, understanding and made the change quickly."
"Knowledgable Staff -,Brian is Great!
CLEAN and SAFE facility which is of the upmost importance
Easy move in with professional movers - I live the loading dock! And for smaller item I moved personally - I love the carts.
Thank you Uncle Bob's [Life Storage]! I hope it continues to be a excellent experience!
"I appreciate your service, especially the kind reminders of payments. I am happy that I chose this service, its secure, clean, accessible and has great customer service. Most of all I feel that my property is safe under these conditions. Thank you"
"Wishing we knew ahead of time that we were going to have to pay for insurance. When I originally got a quote from a sales associate, they did not mention this. I found out when filling out paperwork, which was a bit disappointing."
"The manager is very eager to help and explain things, and does a good job selling you on the benefits of storing our things at Uncle Bob's [Life Storage]. She is genuine, direct, and moves quickly to help. The place is INCREDIBLY clean. I'm sure this is because it's brand new, but it's just a really great place. We're very happy with the cleanliness, appearance, and ease of this location. All other staff has been very helpful as well. Maybe add some signs or lines on the concrete to encourage people to leave room for more than one car in the bay... People don't seem to follow that rule very well. Also, pulling into this location from Pulaski is a nightmare! The little lots out front are so small and there's a gate RIGHT THERE. Maybe move the gate back to add room?"
"I love that the staff is genuinely helpful and concerned about my needs. I love that the facility is clean and climate controlled. I had issues with the storage company next door. Mold grew all over my furniture and every time I needed a cart I couldn't find one. I later found out they were all stolen. Uncle Bob's [Life Storage] is more affordable, professional and cleaner. "
"The service was amazing. We were over the moon that not only was the Center so clean but we even qualified for a van to move my belongings in. But then sadly once we signed up and tried to book the van , we were advised that although we qualified the facility we were using didn't sign up to that service so we couldn't have a van after all . That was the only negative aspect of the rental otherwise it was perfect "
"The lady who worked there was awesome. She was very helpful, courteous, and couldn't ask for a better person! Please pass a long a thank you. We just moved from Public Storage and this was like night and day."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #481, we offer great property security systems and clean, affordable storage units to rent for the residents of North Park, Hollywood Park, Sauganash, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Self Service Kiosk Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental