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1800 Des Plaines AveForest Park, IL 601304.8 Miles Away
Customer Reviews - Life Storage #424, Chicago
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Dirty across from abandoned building raising prices and cockroaches still roaming around. Went from $39 to $64 and charged insurance when I provided insurance. Rep I spoke to today was very ghetto. Leaving go to a better area and cleaner."
"I like the lady who checked me in. I did not like 1 person works there. They have 2 handle phone calls, cleaning out person's locker if they dont do it, u have 2 wait for the person if they walk off site b4 u can get into office. I had 2 wait 45 mins. Then u have 2 walk around the building, go inside open the door, go outside 2 pull ur car into building due 2 door being broken."
"I was a little uneasy about leaving my things in a storage. But Lashawn Mills put my mind at ease, she explained everything to me and assured me that my things would be fine. And I’m glad that it’s an in door storage. Lashawn is very professional, she was patient she has very good customer service skills, She’s awesome. 👍🏽"
"To the most professional worker in lifestorage lashawn mills is the definition of professional and great customer skills, we need more people just like her, the world would be a way better place, god bless and you will always have my business, I will recommend everyone to Lashawn a person with a beautifull spirit."
"This is my first time using a storage, at first I was nervous about my things being in a storage. But Lashawn Mill was very helpful she made me feel at ease about leaving my things. She's was very professional and explained everything to me , she's a great team player and life storage should be happy to have her."
"Lashawn is the woman to see when coming here… Best tour of the several facilities that I have storage units with (only tour to be quite frank lol)… The facility is clean and well organized; im looking forward to storing my items here, but Lashawn was truly a blessing to get for my onboarding…
Thank you Lashawn!"
"Hi community, Life Storage at 2051 North Austin in Chicago was a welcome relief for me. I previously scheduled to move possessions to a different location miles away but that particular address’ management wasn’t helpful at all. So I decided to do some research and called up this Life Storage address. LaShawn & Steve made my experience a very positive one. Their automated computer system made everything about the data input run smooth, without a hitch. I also want to add that their customer service is top notch, they know how to treat a customer. Five Stars ⭐️⭐️⭐️⭐️⭐️"
"This is our second experience with public storage and wish it had been our first! the staff was very kind and helpful and the building is very clean and well maintained. I feel overconfident recommending this location."
"Renting storages for 40 yrs is my thing.I had a situation where I walked into the office to secured a unit. The manager( steven) was with a customer but never acknowledged my presence,while talking to a couple.I waited patient
ly,until the customers apologized & signal for me to step up to the desk.Finally he(steven
)nonchalantly addressed me.As we walked to my unit,he was nonengaing
,said basically nothing,as if he was walking alone to his unit?Certain race
s,he barely spoke to but others he hollered for joy(?).I told him I will be sorting papers-he said nothing.Then he went ahead of me to the office while I went to the ladies room.Once I reached the office,he did it again while a different set of customers were there.He said nothing like I'll be with you in a moment "blah"(?).He was just shooting the breeze again& they too step to the side so he can service me.How nice .He proceeded 2 execute his authority over me(unnec
essary).He said by the way,you can not pull your garage door down,for
safety reasons.How petty
,absurb,etc.1st time in 40yrs have I heard this. Then he started saying some more garbage makeup rules that made no sense.By this time,I was DONE! I told him to cancel the whole order 🙄& that I will just call corporate.He insisted that he do it AFTER I said I will do it(?). I said I will do it. He said it was his job to do it. I called corporate. Fortunate
ly,they gave me a break because they acted better,but my time was wasted.They settled everything& gave me the one unit left that I originally had.So now I must wait& see if I have a staged break in. We'll see. I will keep you posted.
This is my second location with Life Storage and I only have good thing to say about them. The staff provides great customer service and special acknowledgement to Steven Ortega. He is always going above and beyond regarding any issues I may have. I would highly recommend this storage co. Thanks for the great service!"
"Nikka and Steven have such amazing customer service skills they made sure I had the right space and made sure I walked off there property knowing my item’s will be safe. I will forever recommend this location ."
"Love the customer service here! they are very attentive with everything, super clean building. Huge plus that the facility is temperature regulated. I once had an issue and Steven addressed it as soon as I brought it to his attention, hassle free. Another time, an associate, Nikka, was super friendly. She noticed I needed help and offered her assistance. This place reassures me my personal belongings are in great hands! definitely recommend. (:"
"Thank you Keith and Steven for the most professional customer service I have ever experienced! The building is well kept unlike the other competitors! Prices are wonderful! I would recommend this place to anyone in the Belmont Cragin neighborhood. Those two guys are your storage experts!"
"I still can’t believe!!
How’s it possible that they could have Keith and phyllis(hopefully I spelled it right 😬)
😡how’s it possible to such
awesome ,professional &friendly people stored away here!🖤
I genuinely mean that but see what I did there 😬😂☺️ they’re cool and helpful man and I’m one to care or notice how customers get service 👍🏼 definitely recommend this place especially on the nice storage price I found online"
"The Life Storage on Austin Ave is NOT friendly or understanding Storage Facility at All .
FYI The Manager STEVE here Is Super -PRICK . He should take some Classes on People skills and Business management . Or Maybe he could take that Corncob out of his -SS
Either way Please Spare yourself any lost energy and your Wallet from spending any money here.
There are plenty of better storage choices ! Toodles!"
"Stopped by to ask for pricing and I’m amazed at how well I was treated here. The pricing is fair and the location is spot on. Will be looking to move in the next few months or so but these guys are very friendly and knowledgeable! Thank you for your time! 😃😃😃"
"Went today and was very pleased with the assistance I receive from both gentlemen in the front. They were both very helpful and made the experience enjoyable. It was my first time getting a storage unit. I would recommend this business to anyone! I was not disappointed at all!"
"Great service at this location. And very reasonable prices compared to other storage facilities. The staff at this location like Stephen, Keith & Michael were super helpful getting me aquatinted to the different storage spaces & materials that are available."
"Just got a unit with life storage for the first time and it was really a great experience. The employees were so kind and helpful. I recommend anyone looking for a storage unit to come to life storage on dickens"
"Michael was very friendly from the moment I walked in til the moment I walked out! I can tell somebody raised him right. I'm happy with my storage and feel my stuff will be safe and secure. Thank you so much!!!"
"Just got a unit today in their newly renovated section. Keith was a great help. I did a lot of shopping around before deciding on this location and I feel like it’s one of the better storage facilities in Chicago."
"ALERT¡¡¡ This place is a set up with the owner. They have broke in 3 times inside the storage parked car and always an excuse with cameras. I DONT Recommend this place. Will be reported to the BBB...a SCAM ... bunch of thieves.
They damage steal and vandalize you property"
"Great setup for a storage unit. This location has availability in a brand new wing. The managers at the front desk were very welcoming and reassuring that they monitor the building very closely. They took time to explain how they operate and walked the grounds with me. I look forward to having a successful stay here for my belongings!"
"We paid to store our car here for one month believing the staff that the lot was monitored by cameras, gated with barbed wire and walked daily by attendants. Someone threw a rock through the car window and stole items of value along with the hubcaps. They never called us and 30 days later when we returned they pretended they were not aware of the crime. Police looked at the video and determined the cameras are useless and video unreadable for the entire 30 days. Clearly other cars had been vandalized because we could see glass around the lot in other places. The management says they are not liable and we've had to file an insurance claim. DO NOT TRUST THIS PLACE. The staff knows full
well the cameras are crap and that break ins are happening on a regular basis!"
"I have never had a storage ever and Micheal at the Grand and Austin location was the best. I was in a difficult situation and the help was professional and very kind. I even had to get a larger unit and the young lady I spoke with was so kind and should such empathy towards my situation. I would deffinitely recommend this location. Thanks again for all your help."
"my mother had a storage unit there and every time I came to help her move the store manager Monica was always very rude and didn't seem too interested in any of our situations. For example we had issues with mice and i needed a broom and a dustpan and she said she couldn't let me borrow it, but she had this very rude tone to her voice. I'm not pleased. I have never seen her out on the property for months at a time and i came to my mothers unit frequently. I told her also the girls room had something disgusting sitting on the floor and i came back a few hours later and it was still sitting there."
"Moving my daughters stuff from an overpriced POD to Life Storage and Monica the store manager was so helpful and kind. She went above and beyond to help us. Same space was a 1/3 of the price of a POD. Very clean!!!"
"I give them two thumbs up because they have reasonable prices my friend who is establishing his business on his but they allow him to keep the bus on their property for a reasonable price it's located on the west side of Chicago and that's my review"
"Never give you the right answer, costumer service terrible, don't want to take responsibility for their acts, the gate was broken, people got in and broke windows for the cars that are parked inside while you are paying for a secure parking space"
"It's getting pretty frustrating that they keep raising my rents every few months ... I had multiple spaces at 90 each per month ... and few months later , 5 out of 7 are at 140 each.
I'm also, pretty upset that management decided to remove and take our garbage can without a notice . They claim that we only rent the parking spaces, but it's common sense that a garbage can is meant to keep all garbage in one one place and not on the ground ... We do our best to keep our area clean , we are in and out on a daily basis , and have been loyal clients for about 5 yrs now .... we are paying around 900 each month for 7 spaces ... I'm not sure if they want us to find a new parking location.
And last thing , customer service keeps getting worse .. they hardly ever answer their phone calls and if they ever return them, it takes several days ..."
"This is certainly my favorite storage facility. It has friendly staff, amazing accessibility, great space pricing and it is always clean. The Store Manager, Monica, is very professional and extremely helpful! I had a last-minute storage situation and thanks to her the whole process went fast and saved me a bunch of stress. Thank you!!"
"I had several units in this location from 2015 till January 2019. When it was Uncle Bob I never had any issues. After Life Storage took over it went downhill. I cant believe the positive and uplifting posting Im seeing about this place and its manager Monica. Since Life Storage, Ive seen flooding & trash build up, the last straw were the mice droppings I found in my unit 1404, same hall as office, near bathroom. This was something Id never experienced in the past. When I went to office & informed manager Monica of the situation, she sent the maintenance guy with me to investigate ( as she snickered behind my back). He offered bait bags and he made an attempt to cleanup, but I had to I intervene on the cleanup, because was only sweeping center of an almost empty unit. Gave it a couple of weeks and problem still existed, & Monica offered to move me to another unit, no refunds, just another unit. After I checked my other unit on the opposite furthest east end of the building & saw mice droppings in hall but not in unit, I declined. How would changing units help if place is infested. Talked to cooperate & they eventually offered to let me move to another location, again no refunds or compensation of any type. I took my business elsewhere & you should too, no matter what the cost. This is place is the worst & I will never patronage Life Storage ever again. Their only concern is profit & not customer service. I cant help but so wonder how many of the reviews I read are fake. Someone paid to give reviews even though theyve never set foot in the place. I believe the frequency & number of reviews picked up in January & February 2019, maybe in anticipation of my review. Wow"
"Michael and Monica were great to work with! They are very personable and friendly. My only complant, it took a month to get reimbursed for some overcharges for the 5 months our things were in storage. I also had to call the office every couple days to follow up until I received the credit. (This was round the winter holidays so that also played a role in the delays). I am extremely grateful they were able to reimburse the overage and would definitely work with this team and location again. Thank you!"
"My father Luis Torres has a unit here at this location and gets great customer service from Monica. He says she is always helpful and very nice to him when going in to make his payments. The few times I've gone with him, she has a great attitude and answers all our questions with no problem! I would recommend anyone looking for storage to go and see Monia, she will get you all set up!"
"overall, we were quite pleased. My only gripe is that the office would close for lunch at times when I needed the help of a live body. But the facility, storage unit and access to them were basically fine."
"I received a call in the morning as stated when making my online reservations. I was greeted by Nicole and immediately attended in a pleasant and kind manner. It was a quick process because I filled out information before hand and also had all the supplies I needed to make my packing move easy. "
"When I first arrived the lady at the front desk was every polite kind and very well manner the she showed me the rope of getting around the storage the access is easy and simple the employees get a thumbs up ????????????"
"I was very pleased with the staff who was very friendly and helpful in helping me to select the right size storage space for me. They even explained the benefit of me earning a free month of service on the storage space that I'm using. It turned out fine, the worksite is easily accessible and the security system is just fine."
"Lawrence is one the most professional people I have met in all my seventy years he was not only helpful but went out of his way to help, when he saw me on the monitor he met me half way with the cart I needed, you have found a real dedicated person in Lawrence I can't think of a better person you could have in that position.
Keep up the good work
"The gentleman that service me was the greatest he was not only professional he was nice and firendly to talk with, as a single women you want to feel safe around a stronger in a place like a storage busniness, and I was just that safe. So let him know that I have told others about your company in hopes they will come and have thier things stored safe with you. Thanks!"
"I was worried about where i would be able to store my items and could i afford it. I spoke with a gentleman name Chris who was extremely helpful to my situation. When I came to the office Lawrence was straight to the point and reassuring. Thank you all so much!!!!"
"Sara and Lawrence were great. I have used other storage companies before and none compare to Uncle Bobs [Life Storage]. Anything I needed was taken care of right away. I was extremely happy with my experience with Uncle Bobs [Life Storage]. "
"Your service was impeccable, Sarah... The lady that work there, took customer service to a another level!!! Thank you so much, you just don't see this type of service everyday. Uncle Bob's [Life Storage] the best! "
"I don't remember his name, but the employee was extremely helpful and welcoming, and the whole space was neater and cleaner than I've even seen a storage facility. I was apprehensive about renting storage, but after my first tour I felt very good about the whole thing. Thank you!"
"The place is very well kept and the initial gentlemen who signed me up was excellent, but the lady who is now in the office on north Austin is not a good person to have in the office, even if she is the owner or his wife, i don't care she was rude and she lied but hopely i will be leaving soon. The facility is very nice and in general the place is a very nice place to store your items..."
"I do very much like the indoor facility where I keep my things. I have been with you for years now, and will most likely continue to rent, provided the rent does not increase to the point I will need to seek out other facilities. Thank you for your consideration."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #424, we offer great property security systems and clean, affordable storage units to rent for the residents of Belmont Central, Hermosa, Belmont Cragin, Montclare, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental