Customer Reviews - Life Storage #424, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#424)
4.76 out of 5
based on 39 of our most recent Reviews
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5.0 out of 5
"I'm a Big Fan of LifeStorage located @ 2150 N. Austin Chicago , Illinois
I'm a small business person with an ever changing inventory."
April 25, 2019
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4.8 out of 5
"Monica the Manager was kind , professional and thorough."
June 16, 2018
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- Antonio from Broadview, IL
5.0 out of 5
"As always
The team and manager were exellent.professional and approachable"
December 27, 2017
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- Philippa from Oak Park, IL
5.0 out of 5
"I have used you before and I have never had a problem with the staff and facility everyone has been very helpful. This is why I returned."
July 04, 2017
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5.0 out of 5
"He meet my expectations by being very informative and friendly.
Great customer service!
"
December 22, 2016
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4.7 out of 5
"Storage is very easy to get to. Very well lit. Clean up man always says hi. Very nice environment . Like it a lot."
July 10, 2016
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- Lissethe from Chicago, IL
5.0 out of 5
"Thank you for a great experience and keeping my things safe"
June 24, 2016
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4.3 out of 5
"overall, we were quite pleased. My only gripe is that the office would close for lunch at times when I needed the help of a live body. But the facility, storage unit and access to them were basically fine."
June 23, 2016
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- Milagros from Chicago, IL
4.8 out of 5
"I received a call in the morning as stated when making my online reservations. I was greeted by Nicole and immediately attended in a pleasant and kind manner. It was a quick process because I filled out information before hand and also had all the supplies I needed to make my packing move easy. "
June 04, 2016
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5.0 out of 5
"Thank you for you help, and cleanness of your facility."
March 23, 2016
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5.0 out of 5
"When I first arrived the lady at the front desk was every polite kind and very well manner the she showed me the rope of getting around the storage the access is easy and simple the employees get a thumbs up ????????????"
March 16, 2016
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5.0 out of 5
"the friendliness of the staff is amazing
they treat you like family "
January 26, 2016
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4.2 out of 5
"I would have stayed, if your pricing could have been a little more competitive"
December 23, 2015
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- Claudia from Oak Park, IL
3.3 out of 5
"There never is a dolly available to use. I had to leave several times without being able to complete my goals.
HAVE DOLLIES AT HAND FOR PEOPLE TO USE"
June 26, 2015
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5.0 out of 5
"Positive and easy process. I have never used a storage facility before. I would recommend your facility to others."
April 30, 2015
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4.7 out of 5
"I was very pleased with the staff who was very friendly and helpful in helping me to select the right size storage space for me. They even explained the benefit of me earning a free month of service on the storage space that I'm using. It turned out fine, the worksite is easily accessible and the security system is just fine."
April 30, 2015
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5.0 out of 5
"The staff at Uncle Bob's [Life Storage] was very helpful and accommodating to us. We needed a place to store most of our belongings after a fire and the assistance we were given was truly helpful."
April 23, 2015
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- Tennille from Chicago, IL
5.0 out of 5
"The employees that I met were Monica and Lawrence. They both were very nice and helpful. I'd definitely recommend this facility to friends and family. All of my questions were answered. "
April 20, 2015
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5.0 out of 5
"Lawrence is one the most professional people I have met in all my seventy years he was not only helpful but went out of his way to help, when he saw me on the monitor he met me half way with the cart I needed, you have found a real dedicated person in Lawrence I can't think of a better person you could have in that position.
Keep up the good work
"
April 03, 2015
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5.0 out of 5
"The gentleman that service me was the greatest he was not only professional he was nice and firendly to talk with, as a single women you want to feel safe around a stronger in a place like a storage busniness, and I was just that safe. So let him know that I have told others about your company in hopes they will come and have thier things stored safe with you. Thanks!"
December 30, 2014
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5.0 out of 5
"I was worried about where i would be able to store my items and could i afford it. I spoke with a gentleman name Chris who was extremely helpful to my situation. When I came to the office Lawrence was straight to the point and reassuring. Thank you all so much!!!!"
October 28, 2014
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- Valdemar from Oak Forest, IL
5.0 out of 5
"Sara and Lawrence were great. I have used other storage companies before and none compare to Uncle Bobs [Life Storage]. Anything I needed was taken care of right away. I was extremely happy with my experience with Uncle Bobs [Life Storage]. "
August 09, 2014
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- Mercedes from Oak Lawn, IL
5.0 out of 5
"Your service was impeccable, Sarah... The lady that work there, took customer service to a another level!!! Thank you so much, you just don't see this type of service everyday. Uncle Bob's [Life Storage] the best! "
June 29, 2014
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3.8 out of 5
"I just feel you shouldn't have to pay for an entire month of service if your are not storing for the entire month it should be prorated"
May 29, 2014
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5.0 out of 5
"The renting process was smooth and quick. The online pre-application procedure made everything even faster. Great service at the door. Thanks. "
May 23, 2014
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5.0 out of 5
"Lawrence the manager represents your company in the best light. Very professional and overall great personality and helpful every second of the way."
April 25, 2014
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5.0 out of 5
"your employees where very helpful... other places i have been too treat you like a machine ... ( can;t realy say. Also ,,,,i liked your rate and hope it will stay the same for some time!!!!"
April 25, 2014
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- Christopher from Cary, NC
4.1 out of 5
"Process was painless, the facility was secure and clean, and the value was good."
April 02, 2014
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5.0 out of 5
"I don't remember his name, but the employee was extremely helpful and welcoming, and the whole space was neater and cleaner than I've even seen a storage facility. I was apprehensive about renting storage, but after my first tour I felt very good about the whole thing. Thank you!"
March 26, 2014
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5.0 out of 5
"the only problem I had was that you guys have a sign posted that carts are available but I didn't see any around "
March 26, 2014
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5.0 out of 5
"With this being a family move that was necessary Sarah made the storing easy for us even took time to explain added questions we had about boxes and using the wardrobe."
March 08, 2014
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- Cheryl A from Chicago, IL
4.9 out of 5
"Your staff, whether on the phone or in person, are always very pleasant and seem genuinely happy to try to help with any request. Thank you"
March 01, 2014
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2.9 out of 5
"The place is very well kept and the initial gentlemen who signed me up was excellent, but the lady who is now in the office on north Austin is not a good person to have in the office, even if she is the owner or his wife, i don't care she was rude and she lied but hopely i will be leaving soon. The facility is very nice and in general the place is a very nice place to store your items..."
February 28, 2014
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- Kumaran from Oak Park, IL
5.0 out of 5
"The manager was extremely friendly and made the process of renting an unit very easy. He was a pleasure to do business with. The storage unit is clean with easy access. "
February 28, 2014
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4.4 out of 5
"Would like to see more carts available and have a check-out and check-in system."
February 23, 2014
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- Melvinia from Oak Park, IL
5.0 out of 5
"I'm grateful for the management at the Austin Avenue location because Lawrence is so so helpful. I really Appreciate him and his Great Customer Service Skills!!!!"
February 20, 2014
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4.6 out of 5
"I do very much like the indoor facility where I keep my things. I have been with you for years now, and will most likely continue to rent, provided the rent does not increase to the point I will need to seek out other facilities. Thank you for your consideration."
January 01, 2014
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5.0 out of 5
"Storage carts aren't available anymore. This is such a disadvantage to go to the office to request a cart. I suggest, rent them out,when returned, refund my renters fee."
December 18, 2013
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- Jasmine from Oak Park, IL
5.0 out of 5
"Even through the transition the staff was helpful and informative. They always were friendly, prompt and helpful."
October 24, 2013
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