*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"A fairly good experience. Brendan W really worked with me to make sure my needs were met, I was called back and my questions were answered. He was very patient and made the whole experience 5 star worthy. I would say that there were occasional dead mice and leaking water after a heavy rain but that was about it."
"I've been a loyal customer for 9 years. You recently raised my monthly rental fee from $124 to $153 for a 5 x 12 locker, which is about what new customers are paying for larger lockers. According to the local staff, you are overcharging me $22 a month, yet your refused my request to lower my rent or issue a refund.
Also, the facility is no longer well maintained. It's dirty and seldom cleaned. The washroom is permanently locked. The a/c is turned down in the summer as is the heat in the winter. In other words, I'm paying considerably more and receiving less in return."
"Above and beyond service, communication and humanity for business owners is the “Brendan Waddle Best Experience” received. Our satellite office is able to operate as a vendor for contracted work in the Midwest. This would not have been possible without the existence of and the prompt professional assistance of the Store Manager, thank you Brendan."
"I called the customer service center and inquired about a storage unit and the employee Brenden promptly contacted me to invite me to see the storage facility. He was very professional yet easy to talk to. Given how much business this place has and how quick the units get rented out, he did an awesome job of juggling his responsibilities and not making me wait a long time. The process went incredibly smoothly. I have not moved anything into the unit yet but I am certain it will be fine and if there should be any issues I'm confident this guy will be willing and able to help...."
"Not sure what was going on previously, I had some pretty lousy service. But the new guy (Brendon I think) was super helpful and even walked me to my space and fetched a cart for me. Super helpful guy, glad to see this place on the up and up!!"
"Had trouble finding a storage place with reasonable prices and glad I came here. He really went over the top to make sure I got a clean unit, understood my options and got on my way in no time! 5 stars!!!"
"Terrible customer service. I tried to pay my account online and the system kept bumping me out before the payment was completed. I tried calling all of their contact numbers to get the problem resolved and to get my late fee removed as a result of their computer issues. I left several messages and never got a response back. I work hard for my money and have no desire to just throw it down a hole. If they're in the business of finding ways to fleece money out of their clients, I will be shopping for a new location to store my belongings. That jaded cynical belittling twerp named Brian who works at this location is rude and condescending. He is doomed to have a job for the rest of his life with his name on his shirt."
"This is by far the worst storage place to rent from with the worst employees!! They can't seem to get anyone worth anything so they keep hiring inexperienced teens. Does being located in a 'rough area' really excuse lack of customer service or respect? They sure seem to think so!
You are forced to purchase their insurance but they will avoid taking any responsibility for anything! Rusty water leaking on my things and literally the place smells like a garbage pit... and they have the rats to go along with it!
When signing up for my unit I specifically asked if my rates would increase within the year. They OUTRIGHT LIED to me and said no. My rates have almost DOUBLED. I wish I could say this was my first problem with them, but it's not! They literally make EVERYTHING A HASSLE!!! SAVE YOURSELF and find a better storage company!!"
"Don't even know where to start. But let's start with the rate. In three years I went from $86-$144. Even though the parking is loading only there are rarely places to park. The door that is closest to our unit was broke for over a month. Because you will be several hundred feet from your unit you'll need a cart. Often no carts are available and the ones that are will be mostly unusable. I brought a wrench with me to replace wheels as the 18 year old manager clearly wasn't equipped to do much of anything but sit in a chair. We were actually going to get another unit as it made sense due to proximity. When we were told we must buy the lock from life storage even though we had one which still had the approved life storage sticker the manager asked us to leave and called the police for questioning this policy. Do yourself a favor and go elsewhere!"
"This storage place keeps up with you make calls and they are with you every step of the way. I really appreciated Travis. He was a great help very professional, fast-paced, and knowledgeable about everything. I literally was set and ready to start using my storage space within 10 mins; once I made my decision."
"I just started renting from this location and your store manager Ms Krystle was very courtes and polite. She assisted me with my phone. And I recommend that you keep a store manager like Krystle. She truly has a heart of gold when coming to customer service. Thank you, from Mr Ronnie Lee."
"This Life Storage Location is very convenient right off the Howard red line stop. The access hours are some of the best. Opening at 5am and closing at 11pm Sunday - Saturday. The entire facility is incredibly clean. The staff there are very friendly and helpful as well. Oh and the security of this place is worth the price alone, for sure."
"I just signed up for storage at this location. Keith was excellent at explaining options to me without pressuring me. He let me see the storage unit options and helped familiarize myself with the layout since it is quite the maze in there. He is very knowledgeable, and I’m happy that this is my choice."
"I've moved twice in this area already and have always loved coming here.
Great deals on storage. Great customer service. And of course, very convenient. You can't ask for any better out of a storage company."
"I would highly recommend this location of Life Storage! It is clean, well lit, and easily accessible. Keith has been very helpful since the beginning in making sure I was able to access my unit. In the process of unloading my U-Box container, he went above and beyond to make accommodations so I got what I needed. This is a great location and I am very happy to have this extra storage in the city!"
"I have had a great experience renting at this location. Keith and Jewell are pleasant, accommodating and helpful. Keith went above and beyond to make my move smooth. Jewell kindly ensured my unit was ready for move-in. Highly recommend this location!"
"Had an awesome experience here. The manager Keith knew I was interested in switching units, so when one came available he reached out to me and ended up saving me some cash. I know a storage unit is a storage unit but the employees here really make this place stand out."
"OK...I'm a HUGE fan of Life Storage in Chicago...#561. This space was for our daughter and I knew, 100%, that if she needed anything they'd take care of her. I recommend this particular Life Storage in Chicago. Keith and Jewell really care about their customers!"
"Keith is an excellent manager and employee of Life Storage. Renting for or not for profit we chose this location because of its reputation for safety and cleanliness.
Very professional. Competent. Keith knows his business and is polite, professional and capable.
"I really enjoy being a customer at this facility. Keith is amazing to work with and very professional. I highly recommend Life Storage and look forward to continuing to be a customer. Thank you for the great service."
"Keith was very nice and helpful. Before you rent be sure to get proof that your renter's insurance covers off-site storage or you will be required to buy some when you rent (minimum coverage they offer coats $12/month). This was easy to get waived after the fact but I had to get it initially as I was on very tight time constraints and unable to bring proof at the time I signed the agreement for the unit.
Also, the cheapest unit 4x4, you'll often see two prices one close to $22 and one at $41. The $20 something unit is a 4'x4'x4' cube but the other one is 4'x4'x8'"
"Jewell was our staff person who helped us. We are older and he was sure to take his time in explaining everything and checking to make sure we understood everything. I felt like he treated us like he would have treated his grandparents. He was extremely helpful."
"I normally do not leave reviews but this is the worst business I have the displeasure of giving my hard earn money too. After a couple months of renting a unit I discovered there was a leak from a pipe above and debris falling into my unit. The team on hand did nothing to help. Did a survey and someone did call to inquiry about the leak and assured me the leaky pipe has been resolved. Months later same issue leaky pipe and more debris. The employee on hand didnt take any pictures just told me to file a claim. After the 3rd incident reach out to the website to ask a question. Receive an email back stating someone would contact me in 48hrs. 3 weeks later no has reach out to me. Pipe hasnt been fixed and employee on hand havent been useful at all. After several complaints only stated I could switch units but I would have to move my belongings myself which I hired movers to do so. Will be looking into alternatives before I give this establishment anymore of my money."
"What a great group of people to work with! From the moment we walked into the office and were greeted by the wide smile of Associate Manager, Jewell Simpson, we knew we were in the right place! He showed us the storage area we had reserved on line and then pointed out the various entrances we could use to bring our boxes in to our storage area, He was very clear in going over the paperwork and paid special attention to the fact that I am very heard of hearing. Overall, I am sorry there were only 5 stars to rate him and Life Storage with. I would give them 100 stars if I could."
"The 3 workers y'all have at store 561 these the best employees y'all ever had at this place y'all finally have a great janitor Keith jewell and Kelvin they work so hard for this company so they should be rewarded"
"This was super easy. Unit was clean and actually the full size advertised. Staff was easy to work with and very friendly. Loading access is great as is the general access to the unit. The whole place is bright and clean. I would recommend this location to my friends."
"We had a a very positive experience with customer service in storage space. He was very polite and professional and give us all the orientation needed. This place only needs a few more carts to make it a little bit more customer-friendly. Overall good value and good service. Eduardo"
"I would give more stars but it is incredibly dangerous and negligent of them not to shovel or ice their sidewalk, which is on an incline. I almost died 2x trying to walk to my unit.... makes me wonder what other maintenance is being neglected. Other than that I can't complain."
"Brock, the manager at the Long Island City facility, was extremely friendly and helpful. He understood my purpose for being there and was able to bridge communication with the Chicago facility where my items are stored to ensure that they were aware that my payment was successful. When I eventually ship my items to New York, I will be sure to look for Brock! Oh, and he brought my iPhone back from the dead (with a charger) and helped to guide my Uber driver to the right place. Definitely one of your best employees!"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #561, we offer great property security systems and clean, affordable storage units to rent for the residents of Rogers Park, Edgewater, West Ridge, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 5:00 am - 11:00 pm
Tuesday: 5:00 am - 11:00 pm
Wednesday: 5:00 am - 11:00 pm
Thursday: 5:00 am - 11:00 pm
Friday: 5:00 am - 11:00 pm
Saturday: 5:00 am - 11:00 pm
Sunday: 5:00 am - 11:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental