Customer Reviews - Life Storage #550, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#550)
4.85 out of 5
based on 23 of our most recent Reviews
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4.8 out of 5
"Raina and Jessica did an outstanding job. Very polite and professional!"
June 23, 2018
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5.0 out of 5
"Your associates are fantastic and very friendly every time you walk into the office. Nice job. Thanks"
June 02, 2018
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4.6 out of 5
"No discount or incentives for those who’ve had a unit(s) at a location for years. Keeps me on the lookout for other storage facilities to keep costs as low as possible."
May 26, 2018
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5.0 out of 5
"The staff at the location on Addison in Avondale are fabulous! "
April 05, 2018
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5.0 out of 5
"I like the music that you play while I'm putting my storage putting my stuff in your storage"
March 27, 2018
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5.0 out of 5
"I had a great experience with the staff at the Addison St. (Chicago) location. They were always so helpful and I knew my things were being kept safe."
March 23, 2018
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5.0 out of 5
"Every associate i dealt with was wonderful, an asset to your business.
The facility was always clean and my time at your establishment exceeded my expectations."
January 23, 2018
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5.0 out of 5
"The Associate I worked with at the West Addison Street location in Chicago was amazing. I think her name was Susan and she was very helpful, polite, and accommodating. I had just driven in from the east coast as I was moving to Chicago for a job, and she greeted me, and helped me understand everything. She is an awesome asset to your company! "
December 26, 2017
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5.0 out of 5
"They are very helpful company. I’m very happy about it. Thank you"
November 28, 2017
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- Samantha from Chicago, IL
4.2 out of 5
"Good service, very competitive pricing, would definitely recommend to others."
October 23, 2017
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4.6 out of 5
"In all my storage experience you guys have been the best...my ONLY issue is personal: i REALLY LIKED the green branding! it was very distinctive, and comfortable. The blue/yellow combo tends to the generic/corporate feel ...but i'm an artist, so i notice stuff like that... otherwise, thanks for you're being such a good Company!"
September 28, 2017
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5.0 out of 5
"I want to recognize Sue, who is the manager at the Addison location. She has absolutely exceeded my expectations as far as customer service is concerned. She goes out of her way to make sure that I am taken care of. A+ all around "
September 27, 2017
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5.0 out of 5
"I've always had a wonderful experience with the company and staff "
September 27, 2017
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- Velia Giovanna from Chicago, FL
5.0 out of 5
"I really enjoyed the ease of obtaining a storage unit and the pricing. The next time i need a unit I will definitely go to life storage and recommend it to eveyrone!"
September 25, 2017
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4.8 out of 5
"Good price, good facility, and good service! Much better than uhaul."
September 23, 2017
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5.0 out of 5
"Very neat and clean and safe. Professional and very pleasant staff; always took their time to answer all my questions. "
August 23, 2017
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5.0 out of 5
"I use Lifestorage #550 and Susan is the manager on duty, she is amazing. she provides incredible service. she always beats me to my packages and they are waiting in my unit, shes always helpful. Shes been great"
August 01, 2017
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5.0 out of 5
"a very nice facility and the manager, a lady whose name i have forgot, was a doll. so helpful in setting up auto pay and closing down my account when needed.
please recognize her for top notch customer service."
May 23, 2017
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- Stephanie from Melrose Park, IL
5.0 out of 5
"The overall cleanliness and friendly staff was very helpful and appreciated during my hectic move. The free cargo van rental was also a great option I wasn't expecting to have."
May 19, 2017
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3.7 out of 5
"people are more friendly. But my rent still higher than average. I hope to get a fair rate."
March 29, 2017
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5.0 out of 5
"The fact that I can make payments over the phone is very convenient for me because many times I'm on the field and I don't have access to a computer. "
March 28, 2017
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5.0 out of 5
"I've rented at several different facilities in the Chicagoland area, and you guys are far and away the best. Clean, well-lit facilities, carts available at my convenience instead of the associates, and a truly helpful and friendly staff"
January 25, 2017
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5.0 out of 5
"Marcus was amazing. He has been extremely helpful to us. We now have 4 units. He is always very friendly and willing to help with whatever we need.
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September 30, 2016
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