*Storage unit size is approximate. Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"I need a manager to call me right now.
I updated my credit card information over the phone and now I am being charged a late fee.
The representative will not help me."
"Customer service was second to none something that is rare in today's business world Associates at the Addison location should be given a raise and promotions I will always use Life Storage at that location for my storage needs and will pass on this information to everyone I know"
"No discount or incentives for those who’ve had a unit(s) at a location for years. Keeps me on the lookout for other storage facilities to keep costs as low as possible."
"I had a great experience with the staff at the Addison St. (Chicago) location. They were always so helpful and I knew my things were being kept safe."
"Every associate i dealt with was wonderful, an asset to your business.
The facility was always clean and my time at your establishment exceeded my expectations."
"The Associate I worked with at the West Addison Street location in Chicago was amazing. I think her name was Susan and she was very helpful, polite, and accommodating. I had just driven in from the east coast as I was moving to Chicago for a job, and she greeted me, and helped me understand everything. She is an awesome asset to your company! "
"In all my storage experience you guys have been the best...my ONLY issue is personal: i REALLY LIKED the green branding! it was very distinctive, and comfortable. The blue/yellow combo tends to the generic/corporate feel ...but i'm an artist, so i notice stuff like that... otherwise, thanks for you're being such a good Company!"
"I want to recognize Sue, who is the manager at the Addison location. She has absolutely exceeded my expectations as far as customer service is concerned. She goes out of her way to make sure that I am taken care of. A+ all around "
"I really enjoyed the ease of obtaining a storage unit and the pricing. The next time i need a unit I will definitely go to life storage and recommend it to eveyrone!"
"I use Lifestorage #550 and Susan is the manager on duty, she is amazing. she provides incredible service. she always beats me to my packages and they are waiting in my unit, shes always helpful. Shes been great"
"a very nice facility and the manager, a lady whose name i have forgot, was a doll. so helpful in setting up auto pay and closing down my account when needed.
please recognize her for top notch customer service."
"The overall cleanliness and friendly staff was very helpful and appreciated during my hectic move. The free cargo van rental was also a great option I wasn't expecting to have."
"The fact that I can make payments over the phone is very convenient for me because many times I'm on the field and I don't have access to a computer. "
"I've rented at several different facilities in the Chicagoland area, and you guys are far and away the best. Clean, well-lit facilities, carts available at my convenience instead of the associates, and a truly helpful and friendly staff"
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
This facility offers moving van or truck rental to help make your move easier. You'll get the vehicle rental at a discounted rate with any new storage rental.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Chicago and Avondale
Our self storage facility on W Addison St is located east of the Kennedy Expy, between N Kimball Ave and N Spaulding Ave, near Independence Park. Click here for directions to this Life Storage.
At Life Storage Facility #550, we offer great property security systems and clean, affordable storage units to rent for the residents of Avondale, Villa, Irving Park, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental
