Self Storage Units near Avondale in Chicago, IL 60618

"My husband and I reserved a unit yesterday and was called right away to go over the reservation bt Monica. Went in today to sign the paperwork and Monica was great. She was very nice, great attitude, very positive demeanor and answered all of our questions. I have used Life Storageany times over the years and they have always been great. I never store with anyone else. Thank you Monica."

"Called in a frenzy this morning because my other planned unit elsewhere didn’t work out last minute. Tim was really friendly and helpful, and got me into a unit within and hour of me calling. Thank you so much!"

"Great service quick and easy! Right pricing and unit was available same day"

"My experience with Monica was amazing ."

"Tim was awesome in helping us out."

"Clean. Efficient. Fast transition. Thx Tim."

"As a first time customer, I was full of questions and didn’t know where to start. Tim the store manager was extremely helpful and patient in answering all my questions. Thank you so much!"

"Awesome service Tim. Thanks"

"Fantastic customer service, highly recommend!!"

"Tim was very knowledgeable and friendly, made our experience a pleasure."

"Monica - Assistant Manager and Tim - Manager are a awesome team at Life Storage - 550! True Customer Service skills. They were a tremendous help during a stressful move. Thank you! Highly recommend checking this facility out for your storage needs."

"Monica was super nice"

"Been a customer for 3 years. Manager just called me and threatened to tow my car. He was aware that I store my motorcycle there and I was within business hours. The parking lot of NEVER close to capacity. All signs say parking spots are for customers."

"I’ve had a very positive experience, Monica was very helpful."

"Prices go up every month and Space is not the actual size. Make sure to take a measuring tape to actual see the size"

"Tim Smith is such a great super helpful man so attentive and smart Very patient"

"Addison location is the best. The employee was very helpful"

"Monica helped walk me through the Life Storage process and was super informative and friendly. Definitely made me feel optimistic about moving and reaffirmed that I made the right choice for storage!"

"Monica Ortega-the associate store manager at this site is so awesome. She is helpful, resourceful, and available!"

"My experience at Lite Storage has been wonderful! They have been so helpful. Monica was great to work with and took care of everything I needed as I cleaned out a unit and down sized to a smaller one. I recommend them 100% and will continue to store my things with them!"

"Muy buen cervicio y excelente atencion Monica excelente persona"

"Great cleanliness, awesome security, & solid pricing. The only thing that needs improvement is the lights. They turn off to quick. Other than that it’s a great spot."

"Monica was super helpful and friendly. She was thorough with all the details of my unit and answered all of my questions - and I had a lot lol - in such a friendly and patient way. If anyone is looking for a new unit I would definitely go to this life storage location"

"I have been in my unit since December of 2021 and it has been a great experience!"

"Very friendly service!!"

"Good place to store away your things its safe n always great temperature inside the storage area 👍"

"Monica was the sweetest and very helpful."

"Monica took care of me and was so fast and efficient."

"Great service during the sign up process. Nice, clean facilities, but they need a lot more carts. I frequently have to wait for an available cart"

"Monica was amazing, she was very informative, I am a current customer & she provided the quality service I expect from this location. I am looking forward to do more business with this Life Storage location in the future."

"We had a wonderful experience renting our 5x5 storage space today. The facility is secure, clean and very well organized. More importantly they have very friendly and helpful staff. Monica gave us all the information and service we needed for a smooth renting experience."

"Tim was very helpful and informative. Answered all my questions and helped me get started on storing."

"Store 550! Monica was awesome! Super helpful, personable, quick and nice! Space is clean and well maintained! Recommend!"

"Monica is very friendly and very helpful."

"Had a great experience using Life Storage Facilities on Addison Street - it’s location #550 The premises were clean, well-lit and well maintained. My experience was so good because the location management was so helpful. Monica, who is there every day, gave me clear instructions over the phone on what documentation I would need to reserve storage units, when I arrived at the site, she efficiently finished the paperwork and got me set up. I have had to store items for our business for an extended period and Monica has been there to make all of my post-sale experiences smooth and efficient. I am really busy and I can’t tell you how much I appreciate her efficiency and professionalism. I highly recommend this location for your personal or business storage needs. Be sure to ask for Monica!"

"Monica is both professional and personable. She made my rental experience easy and thoroughly covered all aspects. I highly recommend this facility. It's secure and clean."

"Customer is really into servicing the customer. Several times I've had a question or issue of some sort and knocked on the office door where I could see the employees having a chat and they ignored Me. I found water damage to my belongings after a big rain an when I left a msg about it nobody got back to Me."

"Storage place. Clean inside"

"Monica was great and helped me with all my questions!"

"Monica was extremely helpful and made the process quick and easy! Thank you!"

"Tim is really great"

"Lifestorage 550 is awesome! So clean, super big, and the staff is so friendly and helpful! The only issue we found was a lack of carts for move in/out, but Monica says they are working on that and it’s due to the supply chain issues everyone is dealing with…(her honesty is just another example of great customer service)! Oh and the check in/check out process was so simple, plus the free month promo was icing on the cake! All around great experience!"

"Definitely good storage,good place, clean and good customer service."

"These storage units are climate controlled and we pay for that but they are stretching the meaning of "climate controlled " , it's 50 degrees in my section of storage these past few days and local management says they don't pick the Temperature."

"Is great storage facility one of the best and cleanest I have been in and great customer service"

"Tim is very helpful and knowledge!!"

"I first spoke with someone named Tim, who was really informative and kind, and he gave me the initial info I needed. I called back to schedule time to come in and Monica answered. She was so nice and already knew I was reserving. When I came to complete the rental agreement, she helped me and she was also incredibly informative, kind, and answered all my questions with patience. I can’t remember the last time I dealt with such consistently great customer service. This is my second time using Life Storage and I don’t think I’ll use any another company."

"No. They raise prices on you too often . Even if you think you're getting a good deal they are likely to change it and say some excuse as to why they still don't have that right. They seem to have no qualms about changing what they say and telling you all the other add ons after you've agreed. We have been very  disappointed in their management and  inflexibility.  I am sure there are other places. The problem is they know they have you. It cost time and money and energy to move in and out so once you're moved in there's nothing you can do except expand more time money and energy. They've got you and they're not nice about it."

"This is a great storage facility with extremely helpful staff. I've stored here over the last year and had a few different units spread out across the building  (since I kept underestimating the amount of space I truly needed). My account was a bit messy because of the different start dates for each unit but when it came time to close the units down during my move, Monica was super helpful with clearing things up and alerting me to a billing tip that would basically save me $50 or so. The facility is easy to access with your own code, the lighting is very good (but motion controlled so stay active if you're working in your unit), and parking is always easy in the gated area.   Three tips to make your experience better: (1) there are only a few carts for moving your items to/from the unit... plan accordingly and/or look for carts in the building as some customers don't put them back where they should be located when not in use (2) if you need the loading lock, plan ahead because there are only two spots... sadly some people park in there who literally have two items to move and then spend hours in their unit doing who knows what and you're waiting around with a moving truck to load/unload and the spaces are occupied. (Hack: if you're using movers, get to the the building before the movers and park your car in the loading dock so save the spot for the movers... maybe it's savage, but keeping movers waiting is very expensive) (3) there are no trash cans or dumpsters on site, not even a small trash can for wrappers or papers. Bring your trash with you when you leave. (This seems normal for storage facilities otherwise everyone would be dumping their junk there) Oh - one more thing, if the staff aren't at the office, they're walking around on site... I often saw them doing rounds or cleaning... give them a few minutes to return or call the facility and hit option '2' which will call the local facility (otherwise it routes your call to a call center). Happy to recommend this place, and because of my good experience, I'm now using LifeStorage in Florida where I just moved... and the team there is also really good."

"Monica was extremely helpful and easy to work with! Facility was clean and well lit. Need more dollies to transport boxes"

"Friendly staff and clean facility"

"So far everything’s great! Monica and the staff are always friendly, knowledgeable, and honest. Clean facility, good easy access. No bait and switch or aggressive sales calls like it felt when I tried to book with Public Storage. Promotion price is what you pay and includes a discount rental on their moving van rental."

"Booked a room online at a good rate, and Monica was super helpful when I checked in on site. Rented here once before and both experiences exceeded expectations."

"Beware of this location.  They have 4 moving carts for the whole 2 buildings. Claim they keep getting stolen yet they have camera's everywhere ??? Waited over 20 minutes for a cart to use. This has been going on for months...the " replacement carts " never appear.  However,  you can order on Uline and have next day !!!  Not a very clean location either...dirty floors, bathroom out of order ( always ).  They have had a recent price increase too...for what...poor service ?"

"Entire operation is bush league , unclean, not keeping up on repairs , not responding to problems"

"Very easy to store everything!"

"Let me first start by saying that Monica was such a pleasure. I hadn't been to the facility in years since I placed my mom's items here after her transition. I had forgotten passcodes and my keys and she was so kind, understanding and helpful. Although today was difficult going through mom's things, it was nice to be greeted with kindness and a clean facility."

"Fantastic customer service from Monica! So grateful for your help!"

"Amazing service. Great spaces. Literally nothing more you could want from a storage facility."

"I've had my storage unit for a little over a year and I've had issues, but not like today. Every time I've gone to the unit and used the elevator it NEVER senses someone going in the elevator. I've been hit with the doors and even if I've had taller furniture it still gets closed on. Today the elevator hit me. As I was leaving again I was hit. I was backing up out of the garage, waited for the gate to open and the bar to come up and as I backed out the bar crashes down and hits the back of my car. Scratches my paint, embeds red paint into my back widow arm and grates into my clear coat. Shocked that my car got hit I slam on the breaks-- 2mph not much of slamming, but I did. My partner gets out to try and get it from scratching more. They try and use the "stop" "up" button, but still nothing. Furious I go to the front and state my car just got hit from the arm in the back garage. First response from Monica the store manager is "well we have a timer-- it goes down" I said I opened it and stated backing up as fast as one could safely and the bar just came down-- where is the sensor" she responds " you haven't crossed the sensor yet."  So my car can get hit before it even senses someone there? She then states "well if you saw it coming down you can use the safety stop buttons." I said " how am I going to stop the car fast enough from it getting hit and run to stop the bar from hitting it more."  I said, "look at the video and see what happened"-- both employees did see the car get hit and didn't say anything. Monica then said "does your car have damage?" "Yes" I said, "my paint is scratched deep and my wiper arm got hit too. "  Monica says "well I'm going to go to the back to investigate the bar, can you wait here and I'll help you when I get back" I waited-- told my partner how we just watched the video and how I was going so slow that I can't believe how fast it came down to hit the car. My partner then came inside with me to see what the wait was. Monica came back called someone and said "yeah I got a customer who hit are bar and they didn't damage the bar but their car is damaged" I looked at my partner like I didn't hit the bar the bar hit the car I don't know why she's saying that -- she couldn't even point it out where I hit the bar in the video or say anything before this point. Monica then comes to us and says "well there is nothing we can do -- you hit the bar" I said "I didn't hit the bar how are you going to tell me I hit it when we just watched the video together" (keep in mind the location now has 4 other customers inside the office). They both responded cocky "we watched it 5 times what do you mean you hit it" I said "if I hit it show my partner they would like to see". "No we don't need to show you it (the workers)." I  said, "how are you going to tell me I hit it if you can't even show me where or show me the video again." They said "you hit it I don't need to show you anything." I repeatedly then said "please show me I hit it-- there are so many people in here let's have them all watch too so if I did hit it we can all see it." Again nothing-- no video. I said "there seems to be a problem with this facility and sensors-- I've been hit multiple times with the elevator and no sensor has occurred-- now my car is damaged from another lack of a sensor." The guy working there said "that is not what we're discussing-- we're discussing you hitting the arm, call your insurance if you want it fixed then you can contact us"and *threw a business card* of Monica-- the other employee next to him. How did my car get hit at 4ft+ but the arm resting place is lower?  Why are my scratches vertical, and not a dent ? Why? Well because the arm came down and hit me. No images until after the lawsuit is complete."

"Monica was great - friendly and professional!"

"Monica at Life Storage store #550 is amazing. We made a bug cross country move and found Life Storage an easy and safe place to put our excess belongings. We also used the truck and it was a huge help. There is a nice, climate proof garage to drive into for loading/unloading and all aspects are exceptionally clean."

"Monica was really helpful through the whole process! Ez pz"

"Maurice, the store manager, was very helpful when I asked to dispose of some of the boxes I no longer needed."

"I coordinated my rental and move into this storage unit from long distance. The staff had been extremely helpful on the phone answering my questions and coordinating the rental contract but I was a little uncertain what the facility would actually be like. The day before my move I came by to check things out and was not disappointed. Monica greeted me cheerfully, and helped me with logistics and instructions for accessing my unit. There was a temporary lock on the unit, and a welcome bag inside with a permanent lock and further instructions. The unit and facility were clean and accessible, with ample parking. Coupled with the competitive pricing, and wonderful staff, I give this Life Storage facility an enthusiastic five stars."

"Easy access to units and great customer service from the store manager, Monica"

"Had an issue booking over the phone, but Monica was so helpful once I went in person. She made sure I still got a great deal like I’d been promised. Great attitude, super competent, a pleasure to work with! Thanks Monica!"

"The assistant manager Monica literally puts up with my tom-foolery. Excellent customer service and Monica especially is a great problem solver. 10/10 :)"

"Monica was a tremendous help in this moving process"

"Monica was extremely helpful and very willing to go out of her way even though her facility was understaffed. Great employee, keep her around!"

"Great service. I needed a box, tape and some bubble wrap. Monica was extremely helpful in finding me the appropriate box and supplies."

"Great costumer service"

"Monica has excellent customer service and was very helpful."

"Great service. Monica was a pleasure and was very helpful. 🙂"

"Monica was great help with my automatic payment schedule. It was need to avoid paying late fees. So thank you Monica for being such a great help today."

"Monica was amazing she provided superior customer service and I look forward to coming back to this location for many years to come"

"Excellent service!!!! Five stars ⭐️⭐️⭐️⭐️⭐️"

"Monica was extremely helpful. She answered all of my questions and set up our unit quickly. We’ve used Life Storage for years. Thank you for the continued great service."

"Top notch service, always! Facility and grounds very well kept and secure. Great location. The managers are fantastic and helpful."

"Monica was great and very helpful!"

"Great space! Friendly staff, affordable storage."

"Monica was a huge help. 5 star service!"

"Customer since 2016, Monica helped me switch units easily without any hassle and saved me a little money in fees as well. Highly recommend this location!"

"We had trouble with the lock for second storage unit and Monica seriously...”saved our day” this morning. Not only did she walk over to observe the storage unit with us, but she immediately identified what was wrong and fixed the problem. She was GREAT! Thanks Monica.... you’re a ROCK STAR!!!! You were a pleasure to work, and your “can do” attitude was greatly appreciated."

"Great and friendly customer service! Very clean facilities! A pleasure to do business with!"

"I love the fact that this storage is climate controlled. The manager, Monica was very helpful. Kind and respectful. Knowledgeable and very personable in dealing with customers."

"Those individuals I’ve worked with at Life Storage on Addison in Chicago (Monica and Venitia) have been so helpful and kind, and have gone out of their way to make sure the sign up process has run smoothly. The facilities are always clean and have multiple price options. Thanks ladies! You’re appreciated!"

"Great place to store stuff, very clean and nice people at the front desk!"

"Monica was so helpful and very friendly. She thoroughly explained the whole process. Thank you. 😊"

"Aaron was very helpful and nice"

"Venita was super helpful and great to work with."

"Awesome service"

"Monica was so friendly and helpful!! She’s a hard worker and so great. Answered all my questions and got me set up with tHREE units. Moving is stressful enough. You don’t need a hassle with storage too."

"I was helped by Aaron on this day. He was Very helpful and the process was smooth. The facility is clean and easy to navigate."

"Aaron was super helpful!!"

"Visited a couple of storage spaces and the team at LifeStorage were incredible. Venita and Aaron were so professional both over the phone and in person. Would highly recommend this location!"

"Fast painless service. Can't ask for much more than that when life hits you in the face and are in a rush to store things."

"Monica was great with helping us get set up with our unit! The facility is clean and secure. Overall a great experience."

"Individual was highly attentive and very professional. He could tell that I was flustered “, somewhat overwrought and in a hurry - trying to quickly store the personal effects of a deceased relative. He was calm and calming and allowed me to quickly change to another size storage unit after I had miscalculated the space and did it promptly while my movers were standing with the furniture and household items. His actions were extraordinary and most commendable. I recommend both Life Storage and Maurice (I hope I got his name right) with my highest commendation."

"Life Storage was really great. The manager and counter person were friendly and professional."

"I had the lovely pleasure of working with Monica at the front desk! She was extremely kind and helpful. Her tour was efficient and she was very knowledgeable about the facility. I will definitely be recommending Life Storage to all friends and family because of the great service."

"Where do I start my oh my! The service surpasses anything I’ve ever experienced in my moving days! Believe me when I say that because I’ve moved a lot. This facility is very clean and the staff is exceptional! I would recommend this place to anyone in need of a safe and reliable storage!"

"Very professional, pleasant, and carefully explained."

"Good business. Convenient location. Helpful staff, and well priced for storage in the city."

"The storage fee should be prorated if the storage is not being used for the full month."

"The service was perfect! Facility is clean. Monica was a huge help and made the process easy! I recommend this place!"

"It was a very pleasant and amazing experience to rent from this facility. The people were friendly and attentive to my needs. Thanks so much for all your help."

"I rented a storage space here for 3yrs. It was considerably cleaner, better maintained, and kept much warmer in the winter than most storage places. My favorite part was how friendly all of the staff members were. As I went to empty my last load from my unit I could not get my lock to open. Monica came to the rescue and got everything figured out. Thank you Monica!"

"Venita Allen-Reid, the manager at the Addison Street #550 Life Storage. store has always been responsive and helpful when my wife worked with her regarding our storage units. We recently rented our 3rd unit as we are trying to do some Decluttering in our home. My wife has normally dealt more with Venita, but I had the chance to interact with her more on this last trip to the store. She answered any questions we had as she always has; in a professional and friendly manner. She was on top of helping us secure the van for a future date because we had to connect with a relative before we were able to secure the date. That may seem like a small thing, but she made it a point to make sure we could get it for a day we had a driver. As we have a number of large items to move, this was a big help. My wife can’t wait to get some of the things out of the house! Venita is professional, friendly & knowledgeable. The Addison store is always clean and organized and the buildings that house the storage units are the same. We appreciate having a quality storage space so close to us with great management and friendly managers like Venita. She treats you like a person whose business she values...a winning combination."

"Very helpful employees!"

"Great service and very professional. Excellent customer service"

"Went into life storage to rent another temporary space for my company .the process was fast and easy and conveniently close to my home... Thank you !!!"

".friendly professional great. .attitude."

"Nice place to store"

"Venita and the staff do a fantastic job!!"

"Angela and Reyes does excellent customer service"

"Venita and the staff do excellent job here at this location"

"Venita and Monica does great work very cleaned facility"

"Venita and Monica are excellent"

"High praise for Life Storage #550 on Addison. Venita was so friendly and went out of her way to show me superior customer service. She took her time to explain my options, guided me through the leasing process, and respected COVID protocol. Today, COVID measures are important and Venita's in-person observance of mask, social distancing, and keeping a clean office made me comfortable. Venita gave me a tour of the storage campus, walked me to my locker, made casual conversation, and thoroughly explained the locks and door codes. Upon multiple visits, the staff was always present either in the office or making rounds around the facility. The halls were always kept clean and the three pull carts were always available! Never had an issue with my door code or getting into the building. The units are secure! Thanks Venita, you made a difference!"

"The employees here go above and beyond to help you. If you need a storage facility this place will exceed all expectations"

"Unsafe. COVID problems- we visited our storage unit twice today to try to avoid other people that were not wearing masks. There is no hand sanitizer or wipes, no signs that require masking, and a whole bunch of people not sanitizing distancing or masking running around. No enforcement either- even called once and they didn't do anything. You could at least pretend to care by putting hand sanitizer near elevator buttons or on each floor as people get off."

"Venita was very knowledgable and helpful. The space was clean and professional-looking, and I pricing plans are reasonable."

"Venita was amazing to work with and very professional. Would recommend this site to anyone looking for storage. Pleasant and friendly! Thanks so much!!!"

"Excellent service. I love coming to this location to be greeted by friendly and welcoming staff!"

"Wow! The Service and warm hospitality I received from Venita was Out of the Blowhole Spectacular. I was shopping around earlier this week and had reservations for 4 different companies to view the facilities in the area, mostly on Kedzie Ave around the corner. It was my second stop for the day and after the tour and meeting with Venita I cancelled the other meetings that day and went with Life Storage. While on the tour after seeing the unit I reserved, I determined that I would need more room and was planning on going with another company because of lack of availability at Life Storage. Venita in formed me about a vacated unit that was 3' larger and became available that afternoon. It was the perfect size, only $2 more per month and $17 cheaper per month than any of the competition in the area. Venita was very warm, professional and knowledgable. Venita also informed me about their FREE Van Rental for move-ins which saves me the equivalent of three months storage. Today when I locked in my contract for the rental I was delighted to speak with Venita again because I was having a rough start and was stressed out for the move. Venita was very down to earth and put me at ease while being patient with me to retrieve my necessary insurance policy numbers I needed for the rental. I wish all my interactions with concierge representatives where this professional and compassionate. Sincerely, Derek Alexander"

"Good Morning, I have been a customer Life Storage on Addison for almost 2 years. I recently changed from a 10x15 unit to a 10x10. Venita Allen-Reid was very accommodating & Professinal in assigning this move. Venita has always been helpful. She is a wonderful asset to your company. Thank you Karen Machel"