Self Storage Units near Avondale in Chicago, IL 60618

"I needed a short term rental and was given the exact size I needed with all my questions answered. The his was a great experience. It is my second time with this storage facility and I have been very pleased both times."

"The man who helped us was super friendly and very informative Would highly recommend this place"

"Tim the manager is very professional and kind! Took his time looking at a couple of units with no pressure."

"Nice, Clean climate control building. Friendly staff with excellent customer service"

"Monica was so helpful and kind with resolving an issue with our unit. A+++ customer service!"

"Tim was very professional and efficient in helping me get a storage unit in a short amount of time. Great specials too!"

"Tim has been incredibly helpful and pleasant to work with"

"Tim helped me today. He was incredibly helpful. I had a couple complications and he made it very easy. I’m in the middle of moving to a different state, which has been a really stressful experience and Tim made it just a little bit easier by being so attentive and knowledgeable today."

"Tim was very friendly and helpful. Excellent service! Very impressed with the location and the service!"

"Tim was very approachable, nice and doing his job well."

"Best storage facility that ive used by far. Friendly and respectful customer service from Tim especially, who helped me out when i couldn't understand the gate code system! All in all 10/10 experience if there were more stars, i would use them!"

"Monica provided very fast and friendly service here at Lifestorage. I would highly recommend storage here to family and friends."

"Deceptive. Will add additional fees and services without consent. Let's start with the basic fact that they charge you for the lock even if you have your own on day 1. Then you are at mercy of the location manager to provide refund if you bring back unopened lock. They also try to sell you affiliated insurance policy. I've provided my homeowners insurance as proof I don't need it. A few months down the line they are sending an email which they call "Registered Email" - no such thing, their invention, but they claim that unless I bring my insurance information to them again by the end of the 60 days since 'postmarked date' - and this is email, so there is no postmark, they will auto-enroll me into their insurance, which will be bundled with rent. I happened to catch the email and will be opting out of their insurance again, but watch out, this is what you should expect from Life Storage."

"I love the follow up from Tim just making sure I was keeping my unit that was on hold and thankfully that helped because the day I was to come for my reservation I ended up having to work late. Very clean place."

"Can only speak to the reservation and check-in process so far, but the people I worked with were friendly and communicative. The space is conveniently located and the units look clean. Seems like a good option in this neighborhood."

"Timothy was amazing!! Very helpful and courteous."

"My husband and I reserved a unit yesterday and was called right away to go over the reservation bt Monica. Went in today to sign the paperwork and Monica was great. She was very nice, great attitude, very positive demeanor and answered all of our questions. I have used Life Storageany times over the years and they have always been great. I never store with anyone else. Thank you Monica."

"Called in a frenzy this morning because my other planned unit elsewhere didn’t work out last minute. Tim was really friendly and helpful, and got me into a unit within and hour of me calling. Thank you so much!"

"Great service quick and easy! Right pricing and unit was available same day"

"My experience with Monica was amazing ."

"Tim was awesome in helping us out."

"Clean. Efficient. Fast transition. Thx Tim."

"As a first time customer, I was full of questions and didn’t know where to start. Tim the store manager was extremely helpful and patient in answering all my questions. Thank you so much!"

"Awesome service Tim. Thanks"

"Fantastic customer service, highly recommend!!"

"Tim was very knowledgeable and friendly, made our experience a pleasure."

"Monica - Assistant Manager and Tim - Manager are a awesome team at Life Storage - 550! True Customer Service skills. They were a tremendous help during a stressful move. Thank you! Highly recommend checking this facility out for your storage needs."

"Monica was super nice"

"Been a customer for 3 years. Manager just called me and threatened to tow my car. He was aware that I store my motorcycle there and I was within business hours. The parking lot of NEVER close to capacity. All signs say parking spots are for customers."

"I’ve had a very positive experience, Monica was very helpful."

"Prices go up every month and Space is not the actual size. Make sure to take a measuring tape to actual see the size"

"Tim Smith is such a great super helpful man so attentive and smart Very patient"

"Addison location is the best. The employee was very helpful"

"Monica helped walk me through the Life Storage process and was super informative and friendly. Definitely made me feel optimistic about moving and reaffirmed that I made the right choice for storage!"

"Monica Ortega-the associate store manager at this site is so awesome. She is helpful, resourceful, and available!"

"My experience at Lite Storage has been wonderful! They have been so helpful. Monica was great to work with and took care of everything I needed as I cleaned out a unit and down sized to a smaller one. I recommend them 100% and will continue to store my things with them!"

"Muy buen cervicio y excelente atencion Monica excelente persona"

"Great cleanliness, awesome security, & solid pricing. The only thing that needs improvement is the lights. They turn off to quick. Other than that it’s a great spot."

"Monica was super helpful and friendly. She was thorough with all the details of my unit and answered all of my questions - and I had a lot lol - in such a friendly and patient way. If anyone is looking for a new unit I would definitely go to this life storage location"

"I have been in my unit since December of 2021 and it has been a great experience!"

"Very friendly service!!"

"Good place to store away your things its safe n always great temperature inside the storage area 👍"

"Monica was the sweetest and very helpful."

"Monica took care of me and was so fast and efficient."

"Great service during the sign up process. Nice, clean facilities, but they need a lot more carts. I frequently have to wait for an available cart"

"Monica was amazing, she was very informative, I am a current customer & she provided the quality service I expect from this location. I am looking forward to do more business with this Life Storage location in the future."

"We had a wonderful experience renting our 5x5 storage space today. The facility is secure, clean and very well organized. More importantly they have very friendly and helpful staff. Monica gave us all the information and service we needed for a smooth renting experience."

"Tim was very helpful and informative. Answered all my questions and helped me get started on storing."

"Store 550! Monica was awesome! Super helpful, personable, quick and nice! Space is clean and well maintained! Recommend!"

"Monica is very friendly and very helpful."

"Had a great experience using Life Storage Facilities on Addison Street - it’s location #550 The premises were clean, well-lit and well maintained. My experience was so good because the location management was so helpful. Monica, who is there every day, gave me clear instructions over the phone on what documentation I would need to reserve storage units, when I arrived at the site, she efficiently finished the paperwork and got me set up. I have had to store items for our business for an extended period and Monica has been there to make all of my post-sale experiences smooth and efficient. I am really busy and I can’t tell you how much I appreciate her efficiency and professionalism. I highly recommend this location for your personal or business storage needs. Be sure to ask for Monica!"

"Monica is both professional and personable. She made my rental experience easy and thoroughly covered all aspects. I highly recommend this facility. It's secure and clean."

"Customer is really into servicing the customer. Several times I've had a question or issue of some sort and knocked on the office door where I could see the employees having a chat and they ignored Me. I found water damage to my belongings after a big rain an when I left a msg about it nobody got back to Me."

"Storage place. Clean inside"

"Monica was great and helped me with all my questions!"

"Monica was extremely helpful and made the process quick and easy! Thank you!"

"Tim is really great"

"Lifestorage 550 is awesome! So clean, super big, and the staff is so friendly and helpful! The only issue we found was a lack of carts for move in/out, but Monica says they are working on that and it’s due to the supply chain issues everyone is dealing with…(her honesty is just another example of great customer service)! Oh and the check in/check out process was so simple, plus the free month promo was icing on the cake! All around great experience!"

"Definitely good storage,good place, clean and good customer service."

"These storage units are climate controlled and we pay for that but they are stretching the meaning of "climate controlled " , it's 50 degrees in my section of storage these past few days and local management says they don't pick the Temperature."

"Is great storage facility one of the best and cleanest I have been in and great customer service"

"Tim is very helpful and knowledge!!"

"I first spoke with someone named Tim, who was really informative and kind, and he gave me the initial info I needed. I called back to schedule time to come in and Monica answered. She was so nice and already knew I was reserving. When I came to complete the rental agreement, she helped me and she was also incredibly informative, kind, and answered all my questions with patience. I can’t remember the last time I dealt with such consistently great customer service. This is my second time using Life Storage and I don’t think I’ll use any another company."

"No. They raise prices on you too often . Even if you think you're getting a good deal they are likely to change it and say some excuse as to why they still don't have that right. They seem to have no qualms about changing what they say and telling you all the other add ons after you've agreed. We have been very  disappointed in their management and  inflexibility.  I am sure there are other places. The problem is they know they have you. It cost time and money and energy to move in and out so once you're moved in there's nothing you can do except expand more time money and energy. They've got you and they're not nice about it."

"This is a great storage facility with extremely helpful staff. I've stored here over the last year and had a few different units spread out across the building  (since I kept underestimating the amount of space I truly needed). My account was a bit messy because of the different start dates for each unit but when it came time to close the units down during my move, Monica was super helpful with clearing things up and alerting me to a billing tip that would basically save me $50 or so. The facility is easy to access with your own code, the lighting is very good (but motion controlled so stay active if you're working in your unit), and parking is always easy in the gated area.   Three tips to make your experience better: (1) there are only a few carts for moving your items to/from the unit... plan accordingly and/or look for carts in the building as some customers don't put them back where they should be located when not in use (2) if you need the loading lock, plan ahead because there are only two spots... sadly some people park in there who literally have two items to move and then spend hours in their unit doing who knows what and you're waiting around with a moving truck to load/unload and the spaces are occupied. (Hack: if you're using movers, get to the the building before the movers and park your car in the loading dock so save the spot for the movers... maybe it's savage, but keeping movers waiting is very expensive) (3) there are no trash cans or dumpsters on site, not even a small trash can for wrappers or papers. Bring your trash with you when you leave. (This seems normal for storage facilities otherwise everyone would be dumping their junk there) Oh - one more thing, if the staff aren't at the office, they're walking around on site... I often saw them doing rounds or cleaning... give them a few minutes to return or call the facility and hit option '2' which will call the local facility (otherwise it routes your call to a call center). Happy to recommend this place, and because of my good experience, I'm now using LifeStorage in Florida where I just moved... and the team there is also really good."

"Monica was extremely helpful and easy to work with! Facility was clean and well lit. Need more dollies to transport boxes"

"Friendly staff and clean facility"

"So far everything’s great! Monica and the staff are always friendly, knowledgeable, and honest. Clean facility, good easy access. No bait and switch or aggressive sales calls like it felt when I tried to book with Public Storage. Promotion price is what you pay and includes a discount rental on their moving van rental."

"Booked a room online at a good rate, and Monica was super helpful when I checked in on site. Rented here once before and both experiences exceeded expectations."

"Beware of this location.  They have 4 moving carts for the whole 2 buildings. Claim they keep getting stolen yet they have camera's everywhere ??? Waited over 20 minutes for a cart to use. This has been going on for months...the " replacement carts " never appear.  However,  you can order on Uline and have next day !!!  Not a very clean location either...dirty floors, bathroom out of order ( always ).  They have had a recent price increase too...for what...poor service ?"

"Entire operation is bush league , unclean, not keeping up on repairs , not responding to problems"

"Very easy to store everything!"

"Let me first start by saying that Monica was such a pleasure. I hadn't been to the facility in years since I placed my mom's items here after her transition. I had forgotten passcodes and my keys and she was so kind, understanding and helpful. Although today was difficult going through mom's things, it was nice to be greeted with kindness and a clean facility."

"Fantastic customer service from Monica! So grateful for your help!"

"Amazing service. Great spaces. Literally nothing more you could want from a storage facility."

"I've had my storage unit for a little over a year and I've had issues, but not like today. Every time I've gone to the unit and used the elevator it NEVER senses someone going in the elevator. I've been hit with the doors and even if I've had taller furniture it still gets closed on. Today the elevator hit me. As I was leaving again I was hit. I was backing up out of the garage, waited for the gate to open and the bar to come up and as I backed out the bar crashes down and hits the back of my car. Scratches my paint, embeds red paint into my back widow arm and grates into my clear coat. Shocked that my car got hit I slam on the breaks-- 2mph not much of slamming, but I did. My partner gets out to try and get it from scratching more. They try and use the "stop" "up" button, but still nothing. Furious I go to the front and state my car just got hit from the arm in the back garage. First response from Monica the store manager is "well we have a timer-- it goes down" I said I opened it and stated backing up as fast as one could safely and the bar just came down-- where is the sensor" she responds " you haven't crossed the sensor yet."  So my car can get hit before it even senses someone there? She then states "well if you saw it coming down you can use the safety stop buttons." I said " how am I going to stop the car fast enough from it getting hit and run to stop the bar from hitting it more."  I said, "look at the video and see what happened"-- both employees did see the car get hit and didn't say anything. Monica then said "does your car have damage?" "Yes" I said, "my paint is scratched deep and my wiper arm got hit too. "  Monica says "well I'm going to go to the back to investigate the bar, can you wait here and I'll help you when I get back" I waited-- told my partner how we just watched the video and how I was going so slow that I can't believe how fast it came down to hit the car. My partner then came inside with me to see what the wait was. Monica came back called someone and said "yeah I got a customer who hit are bar and they didn't damage the bar but their car is damaged" I looked at my partner like I didn't hit the bar the bar hit the car I don't know why she's saying that -- she couldn't even point it out where I hit the bar in the video or say anything before this point. Monica then comes to us and says "well there is nothing we can do -- you hit the bar" I said "I didn't hit the bar how are you going to tell me I hit it when we just watched the video together" (keep in mind the location now has 4 other customers inside the office). They both responded cocky "we watched it 5 times what do you mean you hit it" I said "if I hit it show my partner they would like to see". "No we don't need to show you it (the workers)." I  said, "how are you going to tell me I hit it if you can't even show me where or show me the video again." They said "you hit it I don't need to show you anything." I repeatedly then said "please show me I hit it-- there are so many people in here let's have them all watch too so if I did hit it we can all see it." Again nothing-- no video. I said "there seems to be a problem with this facility and sensors-- I've been hit multiple times with the elevator and no sensor has occurred-- now my car is damaged from another lack of a sensor." The guy working there said "that is not what we're discussing-- we're discussing you hitting the arm, call your insurance if you want it fixed then you can contact us"and *threw a business card* of Monica-- the other employee next to him. How did my car get hit at 4ft+ but the arm resting place is lower?  Why are my scratches vertical, and not a dent ? Why? Well because the arm came down and hit me. No images until after the lawsuit is complete."

"Monica was great - friendly and professional!"

"Monica at Life Storage store #550 is amazing. We made a bug cross country move and found Life Storage an easy and safe place to put our excess belongings. We also used the truck and it was a huge help. There is a nice, climate proof garage to drive into for loading/unloading and all aspects are exceptionally clean."

"Monica was really helpful through the whole process! Ez pz"

"Maurice, the store manager, was very helpful when I asked to dispose of some of the boxes I no longer needed."

"I coordinated my rental and move into this storage unit from long distance. The staff had been extremely helpful on the phone answering my questions and coordinating the rental contract but I was a little uncertain what the facility would actually be like. The day before my move I came by to check things out and was not disappointed. Monica greeted me cheerfully, and helped me with logistics and instructions for accessing my unit. There was a temporary lock on the unit, and a welcome bag inside with a permanent lock and further instructions. The unit and facility were clean and accessible, with ample parking. Coupled with the competitive pricing, and wonderful staff, I give this Life Storage facility an enthusiastic five stars."

"Easy access to units and great customer service from the store manager, Monica"

"Had an issue booking over the phone, but Monica was so helpful once I went in person. She made sure I still got a great deal like I’d been promised. Great attitude, super competent, a pleasure to work with! Thanks Monica!"

"The assistant manager Monica literally puts up with my tom-foolery. Excellent customer service and Monica especially is a great problem solver. 10/10 :)"

"Monica was a tremendous help in this moving process"

"Monica was extremely helpful and very willing to go out of her way even though her facility was understaffed. Great employee, keep her around!"

"Great service. I needed a box, tape and some bubble wrap. Monica was extremely helpful in finding me the appropriate box and supplies."

"Great costumer service"

"Monica has excellent customer service and was very helpful."

"Great service. Monica was a pleasure and was very helpful. 🙂"

"Monica was great help with my automatic payment schedule. It was need to avoid paying late fees. So thank you Monica for being such a great help today."

"Monica was amazing she provided superior customer service and I look forward to coming back to this location for many years to come"

"Excellent service!!!! Five stars ⭐️⭐️⭐️⭐️⭐️"

"Monica was extremely helpful. She answered all of my questions and set up our unit quickly. We’ve used Life Storage for years. Thank you for the continued great service."

"Top notch service, always! Facility and grounds very well kept and secure. Great location. The managers are fantastic and helpful."

"Monica was great and very helpful!"

"Great space! Friendly staff, affordable storage."

"Monica was a huge help. 5 star service!"

"Customer since 2016, Monica helped me switch units easily without any hassle and saved me a little money in fees as well. Highly recommend this location!"

"We had trouble with the lock for second storage unit and Monica seriously...”saved our day” this morning. Not only did she walk over to observe the storage unit with us, but she immediately identified what was wrong and fixed the problem. She was GREAT! Thanks Monica.... you’re a ROCK STAR!!!! You were a pleasure to work, and your “can do” attitude was greatly appreciated."

"Great and friendly customer service! Very clean facilities! A pleasure to do business with!"

"I love the fact that this storage is climate controlled. The manager, Monica was very helpful. Kind and respectful. Knowledgeable and very personable in dealing with customers."

"Those individuals I’ve worked with at Life Storage on Addison in Chicago (Monica and Venitia) have been so helpful and kind, and have gone out of their way to make sure the sign up process has run smoothly. The facilities are always clean and have multiple price options. Thanks ladies! You’re appreciated!"

"Great place to store stuff, very clean and nice people at the front desk!"

"Monica was so helpful and very friendly. She thoroughly explained the whole process. Thank you. 😊"

"Aaron was very helpful and nice"

"Venita was super helpful and great to work with."

"Awesome service"

"Monica was so friendly and helpful!! She’s a hard worker and so great. Answered all my questions and got me set up with tHREE units. Moving is stressful enough. You don’t need a hassle with storage too."

"I was helped by Aaron on this day. He was Very helpful and the process was smooth. The facility is clean and easy to navigate."

"Aaron was super helpful!!"

"Visited a couple of storage spaces and the team at LifeStorage were incredible. Venita and Aaron were so professional both over the phone and in person. Would highly recommend this location!"

"Fast painless service. Can't ask for much more than that when life hits you in the face and are in a rush to store things."

"Monica was great with helping us get set up with our unit! The facility is clean and secure. Overall a great experience."

"Individual was highly attentive and very professional. He could tell that I was flustered “, somewhat overwrought and in a hurry - trying to quickly store the personal effects of a deceased relative. He was calm and calming and allowed me to quickly change to another size storage unit after I had miscalculated the space and did it promptly while my movers were standing with the furniture and household items. His actions were extraordinary and most commendable. I recommend both Life Storage and Maurice (I hope I got his name right) with my highest commendation."

"Life Storage was really great. The manager and counter person were friendly and professional."

"I had the lovely pleasure of working with Monica at the front desk! She was extremely kind and helpful. Her tour was efficient and she was very knowledgeable about the facility. I will definitely be recommending Life Storage to all friends and family because of the great service."

"Where do I start my oh my! The service surpasses anything I’ve ever experienced in my moving days! Believe me when I say that because I’ve moved a lot. This facility is very clean and the staff is exceptional! I would recommend this place to anyone in need of a safe and reliable storage!"

"Very professional, pleasant, and carefully explained."

"Good business. Convenient location. Helpful staff, and well priced for storage in the city."

"The storage fee should be prorated if the storage is not being used for the full month."

"The service was perfect! Facility is clean. Monica was a huge help and made the process easy! I recommend this place!"

"It was a very pleasant and amazing experience to rent from this facility. The people were friendly and attentive to my needs. Thanks so much for all your help."

"I rented a storage space here for 3yrs. It was considerably cleaner, better maintained, and kept much warmer in the winter than most storage places. My favorite part was how friendly all of the staff members were. As I went to empty my last load from my unit I could not get my lock to open. Monica came to the rescue and got everything figured out. Thank you Monica!"

"Venita Allen-Reid, the manager at the Addison Street #550 Life Storage. store has always been responsive and helpful when my wife worked with her regarding our storage units. We recently rented our 3rd unit as we are trying to do some Decluttering in our home. My wife has normally dealt more with Venita, but I had the chance to interact with her more on this last trip to the store. She answered any questions we had as she always has; in a professional and friendly manner. She was on top of helping us secure the van for a future date because we had to connect with a relative before we were able to secure the date. That may seem like a small thing, but she made it a point to make sure we could get it for a day we had a driver. As we have a number of large items to move, this was a big help. My wife can’t wait to get some of the things out of the house! Venita is professional, friendly & knowledgeable. The Addison store is always clean and organized and the buildings that house the storage units are the same. We appreciate having a quality storage space so close to us with great management and friendly managers like Venita. She treats you like a person whose business she values...a winning combination."

"Very helpful employees!"

"Great service and very professional. Excellent customer service"

"Went into life storage to rent another temporary space for my company .the process was fast and easy and conveniently close to my home... Thank you !!!"

".friendly professional great. .attitude."

"Nice place to store"

"Venita and the staff do a fantastic job!!"

"Angela and Reyes does excellent customer service"

"Venita and the staff do excellent job here at this location"

"Venita and Monica does great work very cleaned facility"

"Venita and Monica are excellent"

"High praise for Life Storage #550 on Addison. Venita was so friendly and went out of her way to show me superior customer service. She took her time to explain my options, guided me through the leasing process, and respected COVID protocol. Today, COVID measures are important and Venita's in-person observance of mask, social distancing, and keeping a clean office made me comfortable. Venita gave me a tour of the storage campus, walked me to my locker, made casual conversation, and thoroughly explained the locks and door codes. Upon multiple visits, the staff was always present either in the office or making rounds around the facility. The halls were always kept clean and the three pull carts were always available! Never had an issue with my door code or getting into the building. The units are secure! Thanks Venita, you made a difference!"

"The employees here go above and beyond to help you. If you need a storage facility this place will exceed all expectations"

"Unsafe. COVID problems- we visited our storage unit twice today to try to avoid other people that were not wearing masks. There is no hand sanitizer or wipes, no signs that require masking, and a whole bunch of people not sanitizing distancing or masking running around. No enforcement either- even called once and they didn't do anything. You could at least pretend to care by putting hand sanitizer near elevator buttons or on each floor as people get off."

"Venita was very knowledgable and helpful. The space was clean and professional-looking, and I pricing plans are reasonable."

"Venita was amazing to work with and very professional. Would recommend this site to anyone looking for storage. Pleasant and friendly! Thanks so much!!!"

"Excellent service. I love coming to this location to be greeted by friendly and welcoming staff!"

"Wow! The Service and warm hospitality I received from Venita was Out of the Blowhole Spectacular. I was shopping around earlier this week and had reservations for 4 different companies to view the facilities in the area, mostly on Kedzie Ave around the corner. It was my second stop for the day and after the tour and meeting with Venita I cancelled the other meetings that day and went with Life Storage. While on the tour after seeing the unit I reserved, I determined that I would need more room and was planning on going with another company because of lack of availability at Life Storage. Venita in formed me about a vacated unit that was 3' larger and became available that afternoon. It was the perfect size, only $2 more per month and $17 cheaper per month than any of the competition in the area. Venita was very warm, professional and knowledgable. Venita also informed me about their FREE Van Rental for move-ins which saves me the equivalent of three months storage. Today when I locked in my contract for the rental I was delighted to speak with Venita again because I was having a rough start and was stressed out for the move. Venita was very down to earth and put me at ease while being patient with me to retrieve my necessary insurance policy numbers I needed for the rental. I wish all my interactions with concierge representatives where this professional and compassionate. Sincerely, Derek Alexander"

"Good Morning, I have been a customer Life Storage on Addison for almost 2 years. I recently changed from a 10x15 unit to a 10x10. Venita Allen-Reid was very accommodating & Professinal in assigning this move. Venita has always been helpful. She is a wonderful asset to your company. Thank you Karen Machel"

"I had the pleasure working with Venita Allen-Reid, the manager at the 3323 Addison Life Storage location. She was organized, knowledgeable, & efficient! I also appreciated her attention to safety of her property during the global pandemic. If her boss is reading this, she deserves a promotion!"

"I am so glad I called Life Storage for my storage needs. The service was amazing and the manager Venita at the 3323 W Addison location was amazing!! Her service was exceptional and she was very knowledgeable, Thank You!!"

"So kind, Venita really cares about her customers."

"Is always available to help"

"Venita the Store Manager went above and beyond to help us both move in and move out when we needed to relocate to another state! She’s extremely personable, kind, and helpful. She deserves a raise and a promotion!"

"Very pleased with my experience at this location! Venita was extremely helpful from beginning to end and is always professional and kind. Procedures regarding costs and billing were clear and leaving the unit was quick and simple! This facility follows safety precautions for COVID and masks are encouraged. Highly recommend."

"denita was absolutely professional, helpful and delightful. Life Storage would greatly benefit from her training newbies. she would also make a great district manager. it would be extremely beneficial for life storage for both life storage and her to allow her to shine."

"I rented the truck on Saturday. Let me tell you, I had the best experience with Venita! Her smile is so welcoming. She was patient and kind. She explained everything to me throughly making my experience with life storage a 10/10 !"

"Clean and secure facility with immaculate service. The store manager Venita helped me today with renting out a small unit and she was super friendly and incredibly thorough on every last detail from beginning to end. Its clear that she not only knows her workplace inside and out, but that she genuinely cares about her job. Rockstar employee. 3 thumbs up!"

"To us, the most important parts of a business are     Efficiency     Competence     Understanding and caring about customer needs            and...perhaps above all      Ethics.           For each of these, Life Storage on Addison gets an A++++.  Higher, if I had enough room for more plusses!  And one of the most important reasons for this rating is Venita, who is its guiding light.  She embodies all of the above. Added to which she's caring and kind.  We're so glad that, in our exhausting hunt for an excellent place to store our things, we met her.  Thank you, Venita, thank you Life Storage."

"I need a manager to call me right now. I updated my credit card information over the phone and now I am being charged a late fee. The representative will not help me."

"Venita was extremely helpful in getting me set up for my storage unit and was very patient in addressing my questions and concerns."

"Venita was super awesome and helpful. She made the process easy and fun and got me all set up in no time. She is very knowledgeable and provided me with everything I needed to get my unit ready and rented. Thank you, Venita! :))"

"Venita is all about customer service at Life Storage. She was super helpful with checking in and out of our storage unit. Definitely recommend this storage unit!"

"As someone who is renting a storage unit for the first time, I was hesitant and unsure what it would be like. LifeStorage #550 though, was amazing!! The staff was so friendly, welcomed me, and walked me through all the steps including how to put on/off the lock. She even provided me tips to ensure my storage unit stays dry by suggesting dehumidifier beads! So helpful, and thankful for the awesome customer service!!"

"My experience at Life Storage was a positive one. Venita, the representative that helped me both rent and vacate a unit there, was really great and helpful. Her professionalism and friendliness never wavered. The building was clean and safe. Would highly recommend!"

"My experience with Life storage store 550 on Addison Has always been positive. The space has always been clean and the employees very helpful. Recently My husband and I decided to move storage from a competitor storage Company to Life Storage, Where we already had one unit. Between working with Bob at the call center on a smaller unit I reserved & then Venita Allen-Reid, Manager at #550 Addison store, my experience continues to be very positive. Bob helped me get temporary discount on a unit because a better special was no longer available at #550 store. Before I finalIzed the reservation, a larger unit became available online (what I actually needed) at a good price. I reserved this unit and called the #550 store and worked it all out with Venita. She worked with corporate, sending an email etc. to get that discount transferred for the larger unit. It Was clear that she was very busy But she remained polite and friendly and helpful during our calls. When I went in to finalize everything and Make a change on my current lease agreement, It was delightful to meet her. The store was clean (as is the building housing storage units) And organized and she made sure I had no other requests. Working with a manager like Venita makes the process of having to pay for more storage much less painful. ; )"

"This place gets the job done. Nothing fancy, but is what you'd expect from a storage facility. Would get 4 or 5 stars if was kept cleaner or of had excellent customer service."

"Ive had a unit at this location for years and Ive really enjoyed getting to know Venita. Shes been so helpful, friendly, and responsive and Im grateful to have my unit here."

"Venita was very professional, helpful and kind! This is my second storage rental at this location. I love the easy access to my unit. The building is clean, bright and secure. I would definitely store my belongings here again."

"VENITA IS VERY PROFESSIONAL AND HELPFUL"

"Best service!!!!! Highly recommend. I made reservation online but then I didn't the unit. So Venita Allen Reid, She helped me change the unit without a question. One day, I have a problem with the lock and the same person helped me with it and fully refund for the lock."

"Over the past two years I've stored my belongings and I couldn't be happier with Life Storage on Addison. The staff was always attentive when I called, if they had a missed call from me they would return my call, the facility was extremely secure requiring your personal code to enter the premises and to get to your storage unit, facility had accessible carts to transport your belongings in a more efficient manner and the overall cleanliness of the facility was a plus! Overall I had a great experience and if I ever need a storage unit in the future I will definitely rent again! Thank you!"

"We rented a unit at this location for our daughter last month.. Venita, the manager was so helpful and great to work with for the move. She was an d is very responsive when we needed help, she called us back right away! The storage facility was clean and easy to use. Would recommend this location and company!"

"I love when people care about business they provide and this is one of them. I dont have experience before to deal with storage unit and from the begging everything going smooth, take all information you need on phone then come on place, even was busy got chance to check another unit options(additional appreciate for your patience), then satisfy with everything easy sign in and good to go. Recommend"

"Great location and excellent customer service. Moving in general is awful and I have never used a storage unit before until now. Seriously paying for the premium unit was worth it so much, we didn't have to walk longer lifting heavy boxes. I was impressed by the kindness and good attitude from the staff, it made my day to have such a warm service on a day that was very stressful. It was very easy to go back and forth in the moving process and I got a good deal. Would highly recommend."

"I just had my first storage unit renting experience and could not be happier, Venita walked me through step by step and was so incredibly kind and helpful. I am more than happy with my decision in choosing life storage to keep my belongings secure."

"Maurice and Venita are amazing. Their service is always on point and take the time to help. I really appreciate what they do!"

"I looked up this place online yesterday and within minutes of booking online the store manager Venita gave me a call and walked me through my order. I also did a site visit with Venita the next day where she showed me the availability of the units in the size i ordered. So far Im very pleased with the process and level of customer service."

"Venita and Maurice very professional and courteous"

"Venita and Maurice are awesome"

"Venita and Maurice very courteous and polite"

"Bernard is a nut"

"Venita abd Maurice very polite and professional"

"Venita has been amazing. Her patience of going through everything is exceptional. She was accommodating to my needs and was very patient with my questions. Will highly recommend her and this location"

"Easy access to the building and garage with security keypads."

"My experience was excellent at LifeStorage! Venita did a fabulous job setting up my unit and helping me with all of my questions. Thank you for the seamless process and quick set up."

"A really convenient location and the facility is clean and secure. We spoke with Venita several times and she's knowledgeable and very helpful."

"Raina does an amazing job. She is always friendly, attentive and knowledgeable. She provided stellar service every time I came into the store."

"Vineeta provided excellent customer service. The rates were very reasonable, the facility was clean, and the entire rental process was smooth and easy. Thanks!"

"Venita and Maurice are awesome"

"Venita & Maurice are wonderful to work with, great customer service. =M<û"

"Venita was very professional and extremely helpful.  I strongly recommend this location for any and all storage needs."

"Venita was extremely helpful and very professional. I will definitely be recommending this place in the future."

"Helpful , friendly staff"

"I just relocated to Chicago from out of state and the customer service was great helping me get the unit I needed. A women named Venita went above and beyond for me. I tried to make it to the facility before closing time but we were running late and she stayed late until I got there to make sure I got my unit knowing they were closed on Sundays. She is amazing and helped me out in a big way! Highly recommend and very nice facility."

"Venita, the Store Manager, was absolutely incredible and so very helpful! I was running late and showed up at closing, and she was more than willing to still help me out. The facility is very secured and very clean. We feel more than comfortable having our items stored here. I couldnt believe the quality of the service and of the facility. I highly recommend this specific Life Storage for your storage needs!"

"Very helpful, and friendly place. Good size, and a good price."

"We've been storing our stuff here for nearly 5 years. It's super clean, secure, has easy access for renters, and the staff couldn't be nicer."

"Great place to keep your things safe. And the van rental is also great. Been using it for a few years now when need it. Friendly staff as well."

"IMPORTANT PLEASE READ! We all know that moving can be a hassle. It's one of those pains in life we all try to avoid, but in the off chance you have to move into a storage facility I can't recommend life storage enough. I have used this location whenever I needed to move my belongings into storage. And its always top notch but this time it was one of the best experiences ever. And that is all thanks to the lovely Raina who literally went above and beyond to help me find the unit that worked for me. On the website where they have great deals on their units I mistakenly reserved a 10x10 unit thinking itll work. When she walked me to my new storage unit, panic set in when I saw how small it actually was, but she was right there to help fix the situation that I caused. What would have been a million hoops to jump through to fix this wrong Raina handled it professionally and swiftly. She was able to correct my wrong and upgrade me to a larger unit, saving my wife's China cabinet in the process lol. I am so thankful and appreciative of how professional and kind she was to all my needs and she answered all my questions. She was beyond helpful and understanding which is why I recommend this Life Storage location. She is one of a kind and her customer service is out of this world. Thank you Life Storage & Raina for taking some of the stress out of moving :)"

"Easy location to access. Reasonable prices. And to top it off, the staff has always been remarkable. Venita is a joy to work with, and has an exceptional customer service orientation."

"Raina helped me set up the unit i am renting now and she really took care of all the help i needed answered!"

"Simply went in to pay the bill walked out with a smile. Great service!"

"Really great team! A+ storage experience."

"Excellent service"

"I came in to life storage to get a unit today raina was the one behind the desk who assisted me and was very helpful her customer service was amazing and she was very helpful"

"Raina helped me and she is just delightful. The facility is clean, reasonably priced, and really close to home."

"raina was the greatest. definitely would recommend to anyone who needs storage, too come here"

"Raina was extremely helpful and kind throughout the process. Im very impressed with the communication and customer service of Life Storage. A+ experience. Highly recommend."

"Customer service was second to none something that is rare in today's business world Associates at the Addison location should be given a raise and promotions I will always use Life Storage at that location for my storage needs and will pass on this information to everyone I know"

"Best location!! Employees Raina + Venita went out of way to help when system was down. Best Price + best Storage!!! Thank you!!!"

"Raina and jessica are the best"

"Raina is the best. I see her here everyday. I dont think she ever has a day off. She is ghe reason my wife and i are still here. She is always helpful. Always. I came in today. Sje remembered my storage number and remembered my wife just had a baby. I dont know how she can remember that but that alone is the reason i trust her so much. Whoever wants to store here definitely do it and ask for raina."

"Raina is the best. She is very helpful and really cares about her customers. She will definitely help you for whatever reason youre using storage"

"Raina is the best service you will ever get in assisting all your storage needs. Best customer service Ive ever dealt with. Thank you!"

"Raina gave us great service."

"Raina is always on top of everything every time I'm here. Give her a raise"

"Many thanks to the Life Storage team for waiting till I could arrive at 6 PM to retrieve a package sent to the wrong address."

"Raina really helped me out she was such a nice person and big help to me."

"The staff is top of the line when it comes to customer service esp the young lady named Raina."

"The lady that works her are awesome."

"Raina went above and beyond with our move in and out of the storage unit. She was very prompt with answering my questions, helping me reserve the moving truck and overall making the moving process go as soon as possible. Raina 100% deserves a raise! Thanks again for everything. You are a boss!!"

"Raina is the Best!! She's so helpful. She gave me great advice on the unit I got becauce I went in without knowing what size will accommodate my things. She walked me through pricing and promotions at this location and other lifestorage facilities close by. Raina was great at answering my questions professionally and did it with a smile. She has a great personality which makes doing business here extra special! The prices are great and it's easy to access the building with a large truck. Love the overall service!! Thank you Raina!!"

"Sergio is very nice and very attentive."

"Raina provided us with the most AMAZING experience when we moved our stuff into our unit. Would come back again just because of her!"

"Raina made my entire experience signing up great. Super polite and professional Ill definitely recommend this storage"

"Such a nice facility and even friendlier staff!!! Reina took care of us and made sure all our needs were met! She helped us find just the right space at the best rate!"

"I am very pleased!!!! Raina customer service and attitude was superb!!! I will be forever be thankful for how she made this process so easy."

"If you need a storage space, you should definitely come here! Raina is the best!"

"Maurice and Raina provided exceptional customer service"

"Maurice and Raina great working with them!!! They are the best!!! Thought ful, attention to detail, and considerate!!!"

"Maurice provided excellent customer service today"

"Very good to have"

"I cant think of anything wrong with this location. The employee that helped me, Reina, was amazing! She was able to answer every question I had and helped me troubleshoot moving my stuff into the storage unit. Great job all around!"

"Raina was very helpful. She had an office full of people and was by herself and made everyone comfortable. She was able to assist everyone and we all left out smiling. She is an asset to the life storage team. I was surprised at the level of kindness n professionalism that she displayed. I recommend this lifestorage just because of her"

"Amazing customer service! make sure to go in and see Raina she is not only a sweetheart but extremely helpful and competent!"

"Raina is great! She really helped me with my storage unit!!! I will recommend this place just because of her"

"The customer service was amazing. Raina made the experience of signing up a breeze. Very professional but also compassionate to the needs of the customer. Everything was explained with clarity. The rooms and halls are clean. Security is ensured. I would highly recommend."

"Very convenient storage. Raina was outstanding! She was very friendly and professional. She helped me get what I needed and made the whole process super quick and easy. Thank you to Raina!"

"Raina is amazing! Ive been at this facility for over 2 years now. Ive talk to different people there, but no one has been as helpful, nice, knowledgeable, and over all amazing! Thank you for everything you did for me.... the facility wouldnt be the same with out you there helping people out."

"Venita and Maurice were the best thank you!"

"Maurice and Raina provided excellent customer service! The facility is beautiful and clean!"

"Wanted to go in and rent a spot but every time I stopped in to ask questions their door was locked and there was a sign at door that said "we'll be back at x:xx o'clock. This happened more than once in one day. Looks like they are never available."

"I cannot thank Raina enough for the outstanding customer service she provided me.  My experience at this location was very easy, quick, and efficient all because of my girl Raina. She is a true gem!"

"It's a good place where my mom works."

"Seems like a nice clean storage facility"

"The customer service from Venita and Raina is great!!!"

"I just love Raina. she made storaging so freaking easy!!!!"

"Bernards a nut but awesome!"

"Raina is the BEST! She answered all of my questions and gave me the best advice in which storage unit would work best for me at the time. Her personality alone made my day. Thank you for that =O<ý"

"We've been here for several months now. Never had any problems. The location feels very secure. The staff is friendly and knowledgeable. Raina in particular has been very helpful in explaining the ins-and-outs of the facility and the contracts."

"Raina is awesome. Always helps me when I come in. Great service"

"Raina is awesome. She helped me get a space at the last minute and the truck"

"Raina is amazing. She is knowledgeable friendly and very helpful. She gave excellent service. The prices were higher here but I trust my items here just because of her. If you want to store ANYTHING, one here and ask for her"

"Raina and the team always give great service! They were incredibly helpful in assisting me with replacing a lock on my unit. Have been a tenant for years and appreciate great rates, convenient location and friendly experience!"

"Venita and Raina were very helpful with my storage unit."

"I came to inquire about storage I need in the upcoming months. I dont need storage until June but all of my questions were answered by the two employees there Raina and Venita! They answered all my questions. Showed me the space and gave me all the information I need. I will see you ladies in June!"

"Raina and Venita were both great! They moved some things around and got me the van to rent and a unit to rent same day! Very accommodating! Life Storage, Thank you for making moving so much easier!"

"Great location and the staff are great and helpful."

"I've been a customer at this facility for a year now and am pleased with their service.  I had to change my information and stopped by.  I want to give a major Shout Out to Raina who has amazing customer service skills.  She is so cheerful, big smile and warmth as she efficiently made the needed changes to my account.  I would like Venita to know what a great asset to the Addison Street location.  Thank you, Raina!"

"Great customer service. Always a pleasure to engage with the site locations customer service associates. They go over and beyond for us on a daily basis."

"Raina is awesome and great Customer service"

"The ladies here are wonderful"

"Awesome service ...even freezing our and on a sunday. Ask for Raine."

"Everything is great at that place"

"Raina and another employee whose name I didn't catch were super helpful in getting us setup with a moving van. Unexpectedly nice service!"

"Good evening, I came into your facility earlier today and was helped by one of your employees by the name of Raina Earnest. She is one of the most generous helpful respectable person. She walked me to my unit and as we were walking to the unit. She kindly explained to me about the unit and as well as pricing and all. She also asked if I had any questions that she wood gladly answer them as best as she could. I was very satisfied with her help and I truly will recommend people to your west Addison location. Thanks again for your help Raina Earnest"

"I moved in today and it was a great experience! Quick and easy! Raina was very helpful"

"This location is incredible I guess they know how to pick their workers. Theyre well mannered,polite, and helpful. I would like to say thanks Michael for the best experience when being here me an my family wouldnt chose to have it any other way."

"Clean and reasonably priced. Michael is amazing at making sure you are a happy guest!"

"Thanks for helping me out with the van... Really friendly and knowledgeable on what they're doing... God bless you guys..."

"The person I talk to, who claimed to be the manager, was outright rude. I decided to rent elsewhere."

"Recently had the pleasure of working with Reina to downsize my storage space. Having had a unit there for several years she worked it out so I got the best price. Great service!"

"Raina and Jessica did an outstanding job. Very polite and professional!"

"Your associates are fantastic and very friendly every time you walk into the office. Nice job. Thanks"

"No discount or incentives for those who’ve had a unit(s) at a location for years. Keeps me on the lookout for other storage facilities to keep costs as low as possible."

"bathrooms could be better maintained and available"

"The staff at the location on Addison in Avondale are fabulous! "

"I like the music that you play while I'm putting my storage putting my stuff in your storage"

"I had a great experience with the staff at the Addison St. (Chicago) location. They were always so helpful and I knew my things were being kept safe."

"Every associate i dealt with was wonderful, an asset to your business. The facility was always clean and my time at your establishment exceeded my expectations."

"The Associate I worked with at the West Addison Street location in Chicago was amazing. I think her name was Susan and she was very helpful, polite, and accommodating. I had just driven in from the east coast as I was moving to Chicago for a job, and she greeted me, and helped me understand everything. She is an awesome asset to your company! "

"They are very helpful company. I’m very happy about it. Thank you"

"Good service, very competitive pricing, would definitely recommend to others."

"In all my storage experience you guys have been the best...my ONLY issue is personal: i REALLY LIKED the green branding! it was very distinctive, and comfortable. The blue/yellow combo tends to the generic/corporate feel ...but i'm an artist, so i notice stuff like that... otherwise, thanks for you're being such a good Company!"

"I want to recognize Sue, who is the manager at the Addison location. She has absolutely exceeded my expectations as far as customer service is concerned. She goes out of her way to make sure that I am taken care of. A+ all around "

"I've always had a wonderful experience with the company and staff "

"I really enjoyed the ease of obtaining a storage unit and the pricing. The next time i need a unit I will definitely go to life storage and recommend it to eveyrone!"

"Good price, good facility, and good service! Much better than uhaul."

"Very neat and clean and safe. Professional and very pleasant staff; always took their time to answer all my questions. "

"I use Lifestorage #550 and Susan is the manager on duty, she is amazing. she provides incredible service. she always beats me to my packages and they are waiting in my unit, shes always helpful. Shes been great"

"a very nice facility and the manager, a lady whose name i have forgot, was a doll. so helpful in setting up auto pay and closing down my account when needed. please recognize her for top notch customer service."

"The overall cleanliness and friendly staff was very helpful and appreciated during my hectic move. The free cargo van rental was also a great option I wasn't expecting to have."

"people are more friendly. But my rent still higher than average. I hope to get a fair rate."

"The fact that I can make payments over the phone is very convenient for me because many times I'm on the field and I don't have access to a computer. "

"I've rented at several different facilities in the Chicagoland area, and you guys are far and away the best. Clean, well-lit facilities, carts available at my convenience instead of the associates, and a truly helpful and friendly staff"

"Marcus was amazing. He has been extremely helpful to us. We now have 4 units. He is always very friendly and willing to help with whatever we need. "