We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I would have rated a lot higher but they failed to setup my automatic payments and was charge a late fee. Called didn’t but they didn’t help at all. When signing up make sure to triple check everything!!"
"The staff is very nice and the Mgr; Rey is exceptional. He is very professional, knows the business and has a great sense of humor to boot. He went above and beyond helping me to find the perfect unit for my needs. I'm new to the area and was made to feel welcome to Chicago. I'd highly recommend this place if you need storage space for short or long term. These people will work with you to make sure the customer is happy!"
"This is a decent place to store your belongings. Rey is very helpful when it comes to the whole process and will help you step by step. Overall the facility it clean. The hallways are well lit, and the prices are decent. You get what you pay for."
"Lost something very valuable and after looking and couldn’t find it, I went running to the office. Angela was so understanding and helpful. I had to leave empty-handed but she called soon after, having found my item. She wouldn’t accept anything more than my appreciation…really a step above!"
"I had a great experience with Life Storage at 345 N. Western Ave in Chicago. Everyone I talked to on the phone was helpful. When I went to there, Angela was working in the office and she was really helpful and professional. I recommend Life Storage. Great customer service!"
"8/10 there is a malfunction on the entrance gate when I have a show or emergency call. 75% of my inventory inside. My show starts @ 12. Today is Sunday and they open at 12. So sick of paying and being disappointed.
Workers are good but they aren’t always here when I need help."
"My husband and I rented a space here for a few months while we were preparing for our move to Florida. Rey was very helpful in getting us the space we needed for our short time there. Thank you so much Rey. God bless."
"Came here with my little bro while checking out different storage facilities for us to use. They have a lot of spaces of all different sizes and at reasonable prices. It's pretty clean and well lit. Rey helped us and my bro is planning on possibly renting a space here."
"Angela was amazing. It was such a stressful day and she made it better. Hands down best customer service I’ve ever received. Great location, clean property, but pricey but she definitely hooked me up especially with starter kits. 20% off boxes. Thanks Angela!!!"
"Manager Ray was extremely helpful and friendly. Easy process to get setup, sign documents and get my storage space. Building was clean, easy to access and in good shape. All in all, a very positive experience. Would recommend to anyone looking for decently price storage space."
"Great storage facility, brand new office area, clean, and excellent customer service!
Angela is great, helps you with all you storage and moving needs. She is always cheerful and ready to help...although recently she was a little down that the New York Life Storage thought their city had better pizza than Chicago...not to worry though I think we all know Chicago style pizza is superior to NY pizza (obviously) and Id say the Life Storage facility is superior to all the others too!"
"Such a great experience and ease of use moving in and out of the space. Life Storage was what I needed when I listed my prior home for sale and was a clean, secure unit. It was always pleasant with the team as well. Thank you!"
"Angela us my savior! I'm so stressed but she made my move as easy as possible. Great deal on boxes and I got to rent there truck with free time slot only had to pay for insurance. Best part about my day is Angela. Take real good care of this employee!!"
"My family recently moved out after being customers for years. We were here for the "Great Flood" and the ensuing remodel of the building. Rey and Angela were very helpful during that time. They're very nice professional people that are very good at their jobs! They really take care of each and every customer. I definitely recommend you come here for your storage needs."
"Angela is amazing!! Great deal on space, free rental in truck but got to pay insurance but still cheep and 20 free miles, building is clean,and easy to access, well lite. Best part is Angela, I had a really rough year an Angela was gid sent. Thank you!!"
"Rey is just the nicest young man. I came in a few weeks ago with my son to move some of my stuff into his unit and Rey was so helpful. When you come in here to rent a space ask for the manager. His name is Rey."
"We stopped in to inquire about renting a storage space a while back. Although the size we needed at the time wasn't available at this location, Rey was able to help us find the size we were looking for at a location closer to our home. Thank you Rey, for taking the time to go above and beyond. You don't see that too often from young people nowadays."
"Angela was very professional and informative, when I arrived at the Life Storage facility. She was very helpful in getting my storage place, and informed me of all the services that Life Storage provides to its customers."
"They have got this place looking good! The office seems bigger than before. Its brighter too. Rey keeps this place clean. This is the location to rent from. They have good deals and they really care about the customers."
"My cousin rents here and sometimes tag along with her. Rey, the manager, is really great. He treats everyone with the utmost respect. He keeps the building well maintained and clean and he does whatever he can to help his customers if he can. If I ever need storage for my belongings, I will definitely choose this location. Rey, you're awesome! Thank you for all you do!"
"Rey is AWESOME! He got us a great deal and helped make our move easy. We only rented for a couple of months until our new place was ready but I will definitely be back if the occasion arises. I wish more people were like Rey."
"Today I went to rent a space with a heavy heart. Angela was so kind and patient with me and even went the extra mile of making sure I was solely satisfied. Thank you again you brightened up my day with your kindness Angela it touched me. I truly appreciate people like you."
"My sister used to rent here. She says that Ray and Angela are 2 of the nicest people she has met. They helped her however they could when asked and went above and beyond your typical customer service experience. The place was always well maintained and clean. The price of her unit was decent."
"I came in and met with Rey. I told him what I needed to store. He showed me what is available and I was impressed. The facility is big. The units are clean. The halls are well lit, and the prices are awesome! Rey is a cool dude. This is a great place to rent from. When you come in ask for Rey."
"My cousin rents a unit here. The place is clean and well maintained. The staff is friendly. Angela and Rey provide excellent customer service. I almost rented a unit here and I dont even need storage right now!"
"The manager overcharged me, took my cash payment and never applied it to my account. After I reached out multiple times, he told me to file a police report instead of correcting his mistake. Another employee at this location told me there was no corporate to refer my issue to, which is obviously a lie."
"I recently bought a house and was able to clean out my unit. This place is the best storage facility I have ever rented from. From reasonable access hours to great prices and awesome customer service, if I find myself in need of storage in the future I'll be back!"
"The prices are good. Very competitive. The staff are friendly and helpful. Access hours are great and you are able to get to your unit when the office is closed. They also have a van at this location that you can rent to use to move your stuff in and the price isnt bad."
"Ray was really nice and helpful. He showed me the different options available to accommodate my storage needs. They have supplies available for purchase to help make your move easy. They also have a van available to rent to move your stuff into your unit."
"Angela was very professional and courteous with my mother and I. She showed us what was available and we got a great deal. I totally will recommend this place to my friends and family if they ever need storage."
"My mom rents a space here so I went with her last week to check the place out. First, the building is clean and well maintained. The hallways are brightly lit so I feel she'll be safe if she ever has to come when the office is closed. The staff a very helpful and dont hesitate to go above and beyond when asked. I think the managers name is Rey? My mom really likes him and speaks highly of him."
"Angela started out rough but customer satisfaction is definitely something she takes to heart. She took great care of me and I would definitely recommend Life Storage to my friends and family. Prices are way too high but you get what you pay for, no manager at other storage companies have ever been this awesome! Love location, property, and Angela."
"The staff were Great but this is the biggest Rip off of Money!!!! They increase the Payments every chance they get!! By the time you've paid them soo much $, you could have bought Everything New!!! NEVER AGAIN, IT WASN'T FINANCIALLY WORTH IT!!!"
"We had good experiences when this was uncle bobs self storage. Since life storage took over they have raised the rental rates multiple times because they checked market rates and can but they dont consider that the other facilities are in good neighborhoods not run down warehouse neighborhoods. Now there has been such a disastrous leak from all the way up on the 5th or 6th floor that they are limiting acces to units from 9-6 (and I just got notice that rent is still going up April 1st). I would go anywhere else....good neighborhoods with new facilities are about the same price (and most seem to have move in specials) dont be like us!"
"Life Storage had a burst pipe on Feb 3 that flooded the whole building. While this stuff happens in life, the response by the people at this facility was horrible and thus the poor review. Instead of immediately alerting me and others, they waited over 3 weeks to inform me of the issue. This came in the form of an email that told me I had basically 2 days to clear out my unit (this is in the middle of the work week, mind you). And the only accommodations they made were to help me move my stuff to my car and that's it. How you treat customers when things don't go well is the important thing and, apparently, they don't care about that. I will be closing out my account with them and finding a storage facility that is empathetic and on top of their facility conditions."
"Angela and Ray have been taking care of me since 2014 at the Life Storage at 345 N Western Ave, Chicago, IL 60612. They were by far, the 2 best representatives on the planet. They were friendly and courteous and always took the time to speak with me and address my questions. But when I arrived to Life Storage last Friday for my scheduled appointment, Angela and Ray were nowhere to be found.
This Life Storage location had a pipe burst a few weeks ago on the 6th floor. My unit was located on the 1st floor. All my items were affected. Among those items were my wedding dress that I had preserved, clothes and shoes that belonged to my children that I could not part with, books, HS memories, furniture, a Bose System...all drenched in water that came from above. I was told to come in, assess the damage and make a follow up appointment to remove my items by the February 18thdeadline. The entire building was affected and will be shut down for repairs.
When I arrived, that warm reception was gone. Now that you are forced to remove your items, they went ahead and completely removed the empathy and the welcoming atmosphere that Angela and Ray so greatly provided for all those years.
More disturbingly was the lack of retention by the company. I have been a loyal customer for almost 5 years. Sure, they will have helpers to move my items out on my scheduled follow up day, but there was no word about a refund that I had paid for the month. There was no offer of another Life Storage location that had spaces available to accommodate me. No effort whatsoever to keep my business. I understand that this has never happened before, but Life Storage, as a company, didn't do anything to prevent it.
The only reason I would have stayed was because of Angela and Ray, but that is the only reason. But a greater reason to leave was an additional charge of $10 per month for only $2000 worth of coverage, when I found another reputable company, who offered me a larger space, and $15,000 of coverage for only $8 more per month.
I dread my upcoming appointment because I know my heart will break when I go through my things. I could never recommend Life Storage to anyone ever again. Angela and Ray, I just wanted you to know that your work and your efforts didn't go unnoticed and I wish you only the best moving forward."
"Ray and Angela were both fantastic at the 345 N. Western, Chicago, Illinois facility. They were always extremely helpful, kind, and friendly. I thought they did an excellent job! They should be commended for their great work!"
"Hello Reynaldo & Angela,
I am writing to thank you and your team for creating a self storage environment which deserves to be modeled as a template for excellent customer service in today's self-storage industry.
A few months ago my business partner and I made the decision to relocate our business operations to Chicago from a rural market. The trade off for us was loosing the cost effective real estate and that sense of personal security and ease of access with having a self-owned facility for equipment storage etc.
Throughout this transition we've priced out and tried other competitors in the space that provided comparable benefits and was able to offer that personal sense of security of an on-site facility. This is when I walked into your branch and your team brought it all together for us. It's an experience that words cannot truly describe but if were to attempt to, it was walking in and feeling a welcoming greeting from you, it was being treated like my business was your..."
"I am satisfied with the facility and the staff. However, the increase in rental fees is excessive. The rental spaces are expensive to begin with and to increase monthly rates for good customers in good standing is offensive and foolish."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #425, we offer great property security systems and clean, affordable storage units to rent for the residents of United Center Park, West Town, Old Town, Bucktown, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$32 admin fee
Payments due monthly, with a minimum of one month rental