*Storage unit size is approximate. Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"Considering this work can be considered mundane and transactional, the staff was always helpful and engaged. They made every interaction pleasant and enjoyable.
Special thanks to Angela."
"Ray and Angela were both fantastic at the 345 N. Western, Chicago, Illinois facility. They were always extremely helpful, kind, and friendly. I thought they did an excellent job! They should be commended for their great work!"
"Hello Reynaldo & Angela,
I am writing to thank you and your team for creating a self storage environment which deserves to be modeled as a template for excellent customer service in today's self-storage industry.
A few months ago my business partner and I made the decision to relocate our business operations to Chicago from a rural market. The trade off for us was loosing the cost effective real estate and that sense of personal security and ease of access with having a self-owned facility for equipment storage etc.
Throughout this transition we've priced out and tried other competitors in the space that provided comparable benefits and was able to offer that personal sense of security of an on-site facility. This is when I walked into your branch and your team brought it all together for us. It's an experience that words cannot truly describe but if were to attempt to, it was walking in and feeling a welcoming greeting from you, it was being treated like my business was your..."
"I am satisfied with the facility and the staff. However, the increase in rental fees is excessive. The rental spaces are expensive to begin with and to increase monthly rates for good customers in good standing is offensive and foolish."
"Angela & Rey are very professional, hard work employees any issues you have they explain and help out if nessary storge building always clean I would rent any time long as they around"
"Customer service means a lot and to be able to be so informative and let me know the ins and out to storage was a beautiful thing considering it's my first time ever having storage. "
"Angela guided us through the whole process. We are very grateful. She showed us the space, went through all of the paperwork and methods of payment, helped us reserve a moving van, and answered all of our questions. Thank you very much! "
"Very happy with every aspect, over the past several years I've had a unit. I've always felt safe, never worried about my belongings, and the rare times I've needed help everyone has been very accommodating. Great facility and even better staff!"
"I am so happy with my storage experience at this location. I know without a doubt no one would have taken care of me as good as Rey and Angela. Life Storage and their customer's are lucky to have them!"
"This facility is always kept clean and tidy, Angela and Ray are always kind and helpful, they are always willing to go above and beyond to assist in all my receiving my packages as well as ensuring my space is kept tidy and neat."
"My time with Uncle Bobs [Life Storage]has been my best storage experience ever, and Angela and Rey are the reason for that. They have consistently gone above and beyond to provide us with the best service, and every facet of our stay has been exemplary. As a business owner, i have been recommending this location to others in the area, and Rey and Angela are the reason for this. Top notch service."
"Angela and Ray were very helpful, attentive, and professional. They were able to answer all of my questions and concerns. Store 425 will be recommended to all of my family and friends. Having used your competitors in the past and experiencing horrible customer service was enough for me not to go back. I can't thank Angela and Ray enough for making a difficult move an easy transition. "
"This was the greatest experience I've ever had with a storage company. I was really pleased... I'll definitely recommend Uncle Bob's [Life Storage] storage to others. "
"Doing business with Uncle Bob's [Life Storage] storage has been a great pleasure, The Customer service is right on point and they are always willing to help in whatever capacity I may need there help. "
"THE STAFF AT Uncle Bobs [Life Storage]ACT IN A VERY PROFESSIONAL MANNER. THE BUILDING AND OFFICE AREA ARE ALWAYS VERY NEAT AND TIDY, THEY ALWAYS GREET YOU WITH A SMILE WHEN YOU WALK THROUGH THE DOOR. THEY ARE ALSO VERY HELPFUL. I REALLY ENJOY MY Uncle Bobs [Life Storage]EXPERIENCE EVERY TIME I VISIT. "
"With my storage, they did warn me about the falling debris that may occur. At one point it was covered up with plastic, which was GREATLY appreciated. Just wish that once they covered it, it stayed covered. But overall, I was pleased with my storage, employees, and environment. "
" My unit has been convenient for me in terms of its proxsimity to from where I moved. I also experience easy access to unit, easy in person payment with prompt signed receipt. And again, building is well maintained ,and staff is personable and helpful."
"I use storage facilities all across the country for work. I wish they were all like Uncle Bob's [Life Storage]. i dealt almost exclusively with Ray and he was always extremely helpful to me--going above and beyond. I frequently saw Ray moving quickly through the facility to help customers. He is an asset to your company "
"First class people, they deserve high marks for their service.
Elevator issues was/is a huge negative and the staff can't repair it. It wasn't a single issue. For the entire month of September they had problems off and on. Totally unacceptable.
One of the units was very well maintained and in good condition. The second unit has dust, mortar and parts of the wall falling onto my stuff. Worse than VERY POOR. Also, unacceptable."
"I looked at your website and decided to rent the 5'x4' storage unit, which was said to have 8' ceilings. I got to the lot and found out that 5x4 units don't have 8' ceilings. I was very disappointed because I was mislead by your website and now have to pay extra for a 5x5 unit. The associate was very sympathetic and gave me a deal on one month of rent, which I greatly appreciated. But, the information online is untrue and misleading, and that is very frustrating."
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
This facility offers moving van or truck rental to help make your move easier. You'll get the vehicle rental at a discounted rate with any new storage rental.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Chicago and United Center Park
Our self storage facility on North Western Ave is located north of the Chicago - Kansas City Expy, between W Fulton St and W Kinzie St, near Smith Park. Click here for directions to this Life Storage.
At Life Storage Facility #425, we offer great property security systems and clean, affordable storage units to rent for the residents of United Center Park, West Town, Old Town, Bucktown, and other neighborhoods in Chicago, IL. Call us with questions, reserve online, or click here to compare other storage units in Chicago.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental
