Customer Reviews - Life Storage #425, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#425)
4.85 out of 5
based on 63 of our most recent Reviews
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4.6 out of 5
"Considering this work can be considered mundane and transactional, the staff was always helpful and engaged. They made every interaction pleasant and enjoyable.
Special thanks to Angela."
February 25, 2019
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5.0 out of 5
"They did a great job helping me out in my time of need"
February 17, 2019
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5.0 out of 5
"Ray and Angela were both fantastic at the 345 N. Western, Chicago, Illinois facility. They were always extremely helpful, kind, and friendly. I thought they did an excellent job! They should be commended for their great work!"
January 09, 2019
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- Anonymous from Chicago, IL
5.0 out of 5
"Hello Reynaldo & Angela,
I am writing to thank you and your team for creating a self storage environment which deserves to be modeled as a template for excellent customer service in today's self-storage industry.
A few months ago my business partner and I made the decision to relocate our business operations to Chicago from a rural market. The trade off for us was loosing the cost effective real estate and that sense of personal security and ease of access with having a self-owned facility for equipment storage etc.
Throughout this transition we've priced out and tried other competitors in the space that provided comparable benefits and was able to offer that personal sense of security of an on-site facility. This is when I walked into your branch and your team brought it all together for us. It's an experience that words cannot truly describe but if were to attempt to, it was walking in and feeling a welcoming greeting from you, it was being treated like my business was your..."
November 19, 2018
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- Anonymous from Englewood, NJ
4.6 out of 5
"I am satisfied with the facility and the staff. However, the increase in rental fees is excessive. The rental spaces are expensive to begin with and to increase monthly rates for good customers in good standing is offensive and foolish."
May 24, 2018
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5.0 out of 5
"The team there are awesome! Angie and Rey are great, always so helpful and courteous!"
May 24, 2018
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- Steven from Glen Ellyn, IL
5.0 out of 5
"The team was very accommodating for both when I signed up and when I closed out the storage unit."
May 19, 2018
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4.8 out of 5
"Angela & Rey are very professional, hard work employees any issues you have they explain and help out if nessary storge building always clean I would rent any time long as they around"
March 23, 2018
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5.0 out of 5
"Raymond was amazing getting us set up and is consistently great at his job. He's genuinely happy to help anytime."
January 02, 2018
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5.0 out of 5
"If back in area and were in need to have storage would definitely return to that location. Happy holidays to A & R!!!"
November 28, 2017
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5.0 out of 5
"Customer service means a lot and to be able to be so informative and let me know the ins and out to storage was a beautiful thing considering it's my first time ever having storage. "
October 27, 2017
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- Eduardo from Bolingbrook, IL
5.0 out of 5
"They were very polite and helpful, I am so happy with the managers and staff. And storage space "
August 26, 2017
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5.0 out of 5
"Great customer service. Angela n Rey are the best!
"
August 24, 2017
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5.0 out of 5
"Angela was great with my rental, truck rental, and everything else. Great customer service!!!"
August 13, 2017
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5.0 out of 5
"Angela guided us through the whole process. We are very grateful. She showed us the space, went through all of the paperwork and methods of payment, helped us reserve a moving van, and answered all of our questions. Thank you very much! "
May 24, 2017
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- Marcella from Chicago, IL
5.0 out of 5
"Rey and Angela are always helpful. Two great employees and an asset to this company!
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May 11, 2017
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- Chelsea from Pittsburgh, PA
5.0 out of 5
"Fantastic customer service, nice facility and everything was easy and Exactly what I needed "
April 30, 2017
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5.0 out of 5
"Very happy with every aspect, over the past several years I've had a unit. I've always felt safe, never worried about my belongings, and the rare times I've needed help everyone has been very accommodating. Great facility and even better staff!"
March 29, 2017
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5.0 out of 5
"Professional, friendly, courteous service!!! Give Angela a raise! New every answer to every question we had! Great service!!!"
March 23, 2017
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5.0 out of 5
"Great customer service all around from start to end"
March 11, 2017
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5.0 out of 5
"I got all of my items stored, within hours of making my reservation."
March 10, 2017
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5.0 out of 5
"Professional courtesy, thorough explanation of coverage, security, and how to get to my storage unit. Very friendly and warm manner by the manager."
March 02, 2017
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- Sharon from Franklin Park, IL
5.0 out of 5
"I am so happy with my storage experience at this location. I know without a doubt no one would have taken care of me as good as Rey and Angela. Life Storage and their customer's are lucky to have them!"
February 13, 2017
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5.0 out of 5
"The storage unit was fine. But the staff really exceeded my expectations. So friendly and very helpful. "
February 11, 2017
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5.0 out of 5
"This facility is always kept clean and tidy, Angela and Ray are always kind and helpful, they are always willing to go above and beyond to assist in all my receiving my packages as well as ensuring my space is kept tidy and neat."
January 02, 2017
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5.0 out of 5
"Very helpful, nice, courteous, and knowledgeable staff."
December 30, 2016
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- Jonathan from Chicago, IL
5.0 out of 5
"My time with Uncle Bobs [Life Storage]has been my best storage experience ever, and Angela and Rey are the reason for that. They have consistently gone above and beyond to provide us with the best service, and every facet of our stay has been exemplary. As a business owner, i have been recommending this location to others in the area, and Rey and Angela are the reason for this. Top notch service."
October 25, 2016
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5.0 out of 5
"Quick with getting to the point. Friendly and informative. The unit was perfect."
September 27, 2016
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4.9 out of 5
"I really enjoyed the guy who worked the front desk. Really helpful and engaging. I forgot his name though unfortunately. "
September 23, 2016
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5.0 out of 5
"What a great business to deal with - Angela and staff were amazing - I will miss them!
"
July 23, 2016
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4.2 out of 5
"Keep up the good work. Also, the app was really good. Made it awesomely convenient to pay bills."
June 26, 2016
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5.0 out of 5
"I was very impressed! I needed a quick solution for my storage needs and Uncle Bob's [Life Storage] exceeded my expectations. Thanks again!"
June 23, 2016
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5.0 out of 5
"Rey and Angela were fantastic! I rented from this location for years and they were top notch."
April 23, 2016
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5.0 out of 5
"Angela and Ray were very helpful, attentive, and professional. They were able to answer all of my questions and concerns. Store 425 will be recommended to all of my family and friends. Having used your competitors in the past and experiencing horrible customer service was enough for me not to go back. I can't thank Angela and Ray enough for making a difficult move an easy transition. "
March 23, 2016
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- Christopher from Chicago, IL
5.0 out of 5
"Top notch experience all the way around. Highly recommended. Thank you."
March 03, 2016
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5.0 out of 5
"This was the greatest experience I've ever had with a storage company. I was really pleased... I'll definitely recommend Uncle Bob's [Life Storage] storage to others. "
February 01, 2016
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5.0 out of 5
"I was pleasantly surprised and impressed by the customer service and the location was very neat and tidy!"
November 02, 2015
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4.8 out of 5
"Doing business with Uncle Bob's [Life Storage] storage has been a great pleasure, The Customer service is right on point and they are always willing to help in whatever capacity I may need there help. "
September 03, 2015
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5.0 out of 5
"THE STAFF AT Uncle Bobs [Life Storage]ACT IN A VERY PROFESSIONAL MANNER. THE BUILDING AND OFFICE AREA ARE ALWAYS VERY NEAT AND TIDY, THEY ALWAYS GREET YOU WITH A SMILE WHEN YOU WALK THROUGH THE DOOR. THEY ARE ALSO VERY HELPFUL. I REALLY ENJOY MY Uncle Bobs [Life Storage]EXPERIENCE EVERY TIME I VISIT. "
August 31, 2015
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- National Mall from Phoenix, AZ
5.0 out of 5
"i would like to thank you office for the best customer services i have had in years thank you *"
July 28, 2015
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5.0 out of 5
"Its alway nice to go to a clean place especially the public restroom"
June 19, 2015
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4.5 out of 5
"With my storage, they did warn me about the falling debris that may occur. At one point it was covered up with plastic, which was GREATLY appreciated. Just wish that once they covered it, it stayed covered. But overall, I was pleased with my storage, employees, and environment. "
May 23, 2015
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5.0 out of 5
"Uncle Bob's [Life Storage] is the only place I'll store at"
April 16, 2015
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5.0 out of 5
"Office & building were very clean and I was well taken care of "
March 13, 2015
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4.2 out of 5
"I'm very happy with the easy access and the proximity of the building. There is always a cart available when needed. "
February 25, 2015
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5.0 out of 5
"Ray is very helpful and he loves his job because of the way he treats his customers. "
December 27, 2014
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5.0 out of 5
" My unit has been convenient for me in terms of its proxsimity to from where I moved. I also experience easy access to unit, easy in person payment with prompt signed receipt. And again, building is well maintained ,and staff is personable and helpful."
December 20, 2014
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4.9 out of 5
"I use storage facilities all across the country for work. I wish they were all like Uncle Bob's [Life Storage]. i dealt almost exclusively with Ray and he was always extremely helpful to me--going above and beyond. I frequently saw Ray moving quickly through the facility to help customers. He is an asset to your company "
October 23, 2014
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4.2 out of 5
"First class people, they deserve high marks for their service.
Elevator issues was/is a huge negative and the staff can't repair it. It wasn't a single issue. For the entire month of September they had problems off and on. Totally unacceptable.
One of the units was very well maintained and in good condition. The second unit has dust, mortar and parts of the wall falling onto my stuff. Worse than VERY POOR. Also, unacceptable."
September 29, 2014
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3.6 out of 5
"I looked at your website and decided to rent the 5'x4' storage unit, which was said to have 8' ceilings. I got to the lot and found out that 5x4 units don't have 8' ceilings. I was very disappointed because I was mislead by your website and now have to pay extra for a 5x5 unit. The associate was very sympathetic and gave me a deal on one month of rent, which I greatly appreciated. But, the information online is untrue and misleading, and that is very frustrating."
August 28, 2014
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- Charles from New Orleans, LA
5.0 out of 5
"We were very happy with the easy rental and move-in process. We are living overseas temporarily and storing at Uncle Bob's [Life Storage] with auto-pay is one less thing for us to worry about."
August 27, 2014
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- Chaka from Grand Rapids, MI
3.7 out of 5
"I was a customer with Extra Storage Space and my cost increased significantly. I was not permitted to have an online account because I could not come into the office during the transition. I live out of state which is why I need a storage space. I can't travel with my items. I now have to call each month to pay my bill over the phone instead of having the luxury to pay online.
Your staff is excellent and always ready to assist. I think that they do a great job and should be rewarded. It's difficult to find superb service nowadays. Great job in hiring quality people. "
August 26, 2014
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5.0 out of 5
"angela was absolutely fantastic in all endeavors. I am a person who works in customer service and appreciates all the hard work Angela does to make all the storage customers happy. She deserves a raise."
August 23, 2014
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4.5 out of 5
"Very helpful with issues I had with storage partner who left all her stuff. I was without a key- because all my stuff had been taken out the previous month- they cut it open and I was able to get all her crap out of there in no time at all.
Thanks guys!"
July 28, 2014
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5.0 out of 5
"Great value and great service by Rey from store 425"
July 14, 2014
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5.0 out of 5
"I was able to rent and move all my belongings with no problem and the reprecentative was very well informed."
June 10, 2014
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5.0 out of 5
"The lady who assisted me, (?) Angie was very helpful. The manager was great as well."
March 27, 2014
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4.8 out of 5
"prices are really reasonable.would use them again should the need arise."
March 24, 2014
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4.8 out of 5
"One elevator was out of service for a long time. Need more carts. Ray is a genuinely friendly and helpful staff member. "
March 03, 2014
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4.8 out of 5
"We are price driven, and love our current rate. please keep it the same and keep the current manager happy cause he ROCKS. "
March 01, 2014
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4.4 out of 5
"I am at the Western Ave. location in Chicago. The gentleman in the office does an amazing job and I hope is being recognized by this company. My only complaint with the place is that since I've been renting here I have yet to see both elevators working at the same time. This results in long waits and frustration. Let's get this fixed please. "
February 28, 2014
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- Jacqueline from Chicago, IL
5.0 out of 5
"my store clerks Ray, and the other are very professional and knowledgeable my service.
Thank you"
February 19, 2014
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4.2 out of 5
"If storage services are needed again. We would use Uncle Bob's [Life Storage]"
December 23, 2013
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