Customer Reviews - Life Storage #426, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#426)
4.86 out of 5
based on 34 of our most recent Reviews
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5.0 out of 5
"Kimberly did an outstanding job. She should really be the manager she’s always willing to help and answer questions."
March 28, 2018
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5.0 out of 5
"Thank you for making me feel like my property is safe. And to the staff for always making sure that my needs when questioned are met.
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November 05, 2017
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5.0 out of 5
"You treat your customers with respect and help out with all questions "
June 27, 2017
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4.8 out of 5
"My expectations were exceeded when I forgot t0 lock my unit and was notified as soon as it was noticed."
June 20, 2017
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- Nicholas from Chicago, IL
4.4 out of 5
" All questions were answered in detail and great customer service."
April 18, 2017
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5.0 out of 5
"So warm and friendly and approachable and helpful and efficient"
September 27, 2016
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5.0 out of 5
"I had a wonderful experience with Uncle Bob's [Life Storage] Storage. The space was always clean, accessible and affordable. I loved using the app to pay bills and the staff were always welcoming. I am glad I selected you to storage my items and will highly recommend you to anyone I know looking for storage."
September 23, 2016
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5.0 out of 5
"when i walked in karla greeted me she was very kind and friendly she treated like i have been renting there for years very courteous and new everything about the place ,,thanks again karla"
July 17, 2016
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- Irene from Lincoln Park, IL
5.0 out of 5
"Carol called me and greeted me with a smile over the phone. It was a pleasure coming in and working with Carol. I was amazed at the courteous service, concise information and immaculate cleanliness of the facilities. It is a pleasure every time I come into the office."
June 19, 2016
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5.0 out of 5
"Carol made me feel like I was making the best choice for my belongings."
April 28, 2016
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- Kevin from Naperville, IL
5.0 out of 5
"I think overall the associates were great and very helpful all the time... "
September 25, 2015
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- Johnathan from Chicago, IL
5.0 out of 5
"Great experience, great people. If I have storage needs in the future I will definitely consider Uncle Bob's [Life Storage]"
September 23, 2015
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5.0 out of 5
"Carol, my customer service representative was most efficient and very helpful. I can't thank her enough."
September 22, 2015
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5.0 out of 5
"All of the associates were friendly and helpful. I was able to get what I needed quickly and without hassle."
August 28, 2015
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5.0 out of 5
"Our associate, Carol, was wonderful. Th whole building was clean. "
July 29, 2015
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5.0 out of 5
"I loved the place. It's secure and so clean. I had doubts about leaving my belongings just anywhere but was glad to store them in your facility. And the woman working - Carol - was extraordinary!"
March 26, 2015
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5.0 out of 5
"The facility, from its cleanliness to the service of its staff, was excellent."
February 25, 2015
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- Wayne from Winston Salem, NC
5.0 out of 5
"Carol, the store manager, was excellent. She would call and give friendly reminders when payments were due. She was always pleasant; and though I had not visited the facility in three years, she remembered us. That was impressive."
January 23, 2015
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5.0 out of 5
"There are many storage options in my area. Carol N. Makes the choice easy. Her friendly, knowledgable, and professional help and suggestions are a welcomed change to bad customer service one usually experience today!"
January 04, 2015
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- Kathleen from Chicago, IL
5.0 out of 5
"The lady who registered me was wonderful made me feel welcomed and like I wanted and belong there. More office personal should be like her she does a great job"
December 29, 2014
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4.8 out of 5
"The service was great. Very simple process to rent. I wish my unit was closer to the entrance."
November 23, 2014
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4.5 out of 5
"Carol who works at the Pershing road location Chicago, IL Is the best and friendly manager. I have only stayed because of her excellent service."
November 20, 2014
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4.4 out of 5
"None everything is great. My personal belongings are safe and secure and I have not had aNY issues with leaks wetting my stuff"
October 31, 2014
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4.8 out of 5
"The facility was always very clean, much more so than I had expected it to be. The staff in the office were very friendly, I could tell that they were genuinely trying to be helpful with whatever concerns I approached them with. The only concern I had during my stay at Uncle Bob's [Life Storage] was that when I started renting there, it was not called "Uncle Bob's [Life Storage]". This change of hands during my stay made my rent go up, which I realize is out of the control of the staff at the facility and so I do not blame them, but one reason that I picked my particular unit was due to price, and I was somewhat disappointing for that price to have changed."
October 23, 2014
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4.3 out of 5
"The drizzle of chalk from the walls (white dust from the walls and ceiling) was a bit annoying. All of my stored furniture and boxes were covered in white chalk when I picked them up. The two trolleys that were provided were also quite old and falling apart, which made storing and removing my items more challenging. But the building felt very secure and I never thought that my storage unit would be broken into. The staff were also very friendly and helpful. The absolute best part was the simple online payment system. The reminder e-mails and the automatic payment systems made paying while I was living out-of-state and while on vacation super easy (and easy to remember!) "
October 23, 2014
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4.6 out of 5
"Expectations were met. Carol has a phenomenal attitude.She was not my representative when I came into the store initially but she was helping other customers and I couldn't help but notice. Then I called in to make a payment and she helped me 1 month later she was still above and beyond. I have worked in customer service for plenty years and yes she is great!"
October 17, 2014
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4.4 out of 5
"The only concern we have is the monthly cost. It seems high in comparison to other facilities."
August 26, 2014
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5.0 out of 5
"She was nice friendly and easy to talk o. She offered products and when I asked about getting something bigger later. She told me the sizes and rates. Very helpful"
June 26, 2014
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4.8 out of 5
"Thanks for the service, we were very happy with everything. "
April 24, 2014
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4.8 out of 5
"Great storage facility the staff is helpful, courteous, resourceful and always willing to help."
March 04, 2014
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5.0 out of 5
"Everyone is always very helpful and create a positive atmosphere!"
March 01, 2014
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5.0 out of 5
"Quick, smooth transaction with everything I needed to start filling my new storage space immediately. Great access hours before and after office hours as well."
February 28, 2014
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4.5 out of 5
"My site Associate (Carol) is OUTSTANDING ! And if it wasn't for her, I probably wouldn't rent there."
February 28, 2014
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- Elizabeth Anne from Chicago, IL
5.0 out of 5
"Carol is an amazing manager --always cheerful and extremely helpful. She is a delight to work with and makes visiting the storage locker a "family outing"! I have given up my locker to save money as it was almost empty, but my experience at Uncle Bob's [Life Storage] was very positive! "
October 23, 2013
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