Customer Reviews - Life Storage #467, Chicago
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We at Life Storage want to maintain the best storage facilities in Chicago, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chicago (#467)
4.93 out of 5
based on 47 of our most recent Reviews
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- Kayneshia from Chicago, IL
5.0 out of 5
"Michael and whole staff was very nice to me they were very informal about everything every question I had they answer and they were very compassionate with my story and I greatly appreciate that my what they do at Life Storage great experience album"
June 19, 2018
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- Patricia from Chicago, IL
5.0 out of 5
"I really haven't been to the facility in a while, but when ever I've been there, all my answers apply. I get a courtesy call in case my payment has lapsed and am reminded of the late fee for late payment in a very courteous and professional manner."
March 29, 2018
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5.0 out of 5
"The staff is professional and the building is clean."
February 27, 2018
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5.0 out of 5
" Jesus is involved with his presence thank you for the great service "
January 23, 2018
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- Barbara from Naperville, IL
5.0 out of 5
"I have been extremely pleased with ur company. I recommend it all the time. Thank u for everything !!!"
September 26, 2017
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5.0 out of 5
"Bernard was very attentive and professional.I felt my things would be in safe, capable hands."
July 17, 2017
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- Catherine from CHicago, IL
5.0 out of 5
"very helpful, clean and accessible. i feel welcome and i trust that the space is secure"
May 31, 2017
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- Jonathan from Chicago, IL
4.6 out of 5
"no.i have no complaints so far..and very convenient for use,thankyou for such great service .And I would like to add that the mobile notification to update my lockers space is great also"
May 18, 2017
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5.0 out of 5
"very nice people. very helpful. truly a very good experience. I will be back someday. do you have any other facilities?"
May 18, 2017
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5.0 out of 5
"Bernard was extremely helpful and knowledgeable. Very happy with the service here!"
May 03, 2017
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5.0 out of 5
"Both people are great people to represent life storage I felt great about renting I even gave people your location."
April 26, 2017
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5.0 out of 5
"Very informative, helped with information I needed."
April 02, 2017
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5.0 out of 5
"I'm very happy with the service I have received from this company,along with the affordable price of my unit. I'm also very happy with the inexpensive cost of yoyour truck rental; it was so convenient and such an easy process. I will definitely recommend you all to anyone who's looking for a storage unit,keep up the good work!"
December 04, 2016
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5.0 out of 5
"Kendra is an awesome office manager: very friendly, helpful, and knowledgeable. All of my expectations were greatly exceeded."
August 24, 2016
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- Charlene from Chicago, IL
5.0 out of 5
"I love the price of the unit it was very reasonable I just only wish that the storage facility provided a dumpster for the things I didn't want and also for the things I still don't want that im still storing at the storage facility "
July 26, 2016
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5.0 out of 5
"friendly staff, clean, well-organized facility, affordable"
June 28, 2016
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4.6 out of 5
"As you stated, people are the most important asset to a business. Also, your prices are competitive when compared to other storage facilities."
March 27, 2016
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5.0 out of 5
"Good workers all ways treated with respect they answer all my questions "
March 25, 2016
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4.8 out of 5
"The personnel at the Ashland and 16th st location in chicago is very friendly, polite and very helpful"
February 27, 2016
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4.6 out of 5
"I just wish there were more carts than just two loading carts for the whole building. Every time I have gone there they were always being occupied or not returned to their proper cart area. Other than that I am happy satisfied with the service. Thank you
Sincerely,
Franko "
January 27, 2016
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5.0 out of 5
"Kendra always make us feel like family. She goes above & beyond!!!"
December 01, 2015
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- Benjamin from Chicago, IL
5.0 out of 5
"They have always accompanied me in every need I may have with storage issues and my bill"
November 23, 2015
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5.0 out of 5
"I'm so pleased to have this facility in my neighborhood! Being that I don't have a car. Thank You."
November 17, 2015
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5.0 out of 5
"Your staff was great. Very informative and helpful. Especially the manager Kendra"
October 20, 2015
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5.0 out of 5
"The staff was very friendly and helpful in deciding what size storage I needed for items I needed to store.
Great team.."
August 01, 2015
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5.0 out of 5
"Everyone was polite. There were other clients in at the time so the agent had to take us both up together; he did a good job of making both parties feel like their needs were being met. I also paid in advance for the truckj because my father was going to pick it up on his own; the agent said it would not be a problem."
July 28, 2015
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4.5 out of 5
"You have clean facility and great attitudes and service."
July 28, 2015
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5.0 out of 5
"This was one of the best customer service experiences I've had. I believe it was Luis at the front desk. He was extremely helpful very informative and made the process of getting my stuff in very easy. "
June 27, 2015
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5.0 out of 5
"There is a problem with people parking REALLY BADLY, obstructing the entrance, or making it impossible to park two vehicles inside the loading bay."
June 26, 2015
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5.0 out of 5
"I use a different storage unit for my business and it is absolute garbage compared to your location. I don't know if I would ever not use an Uncle Bob's [Life Storage] again. THanks "
May 27, 2015
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5.0 out of 5
"I had a great experience at Uncle Bob's [Life Storage]. The staff was super friendly and always willing to help. Ill recommend Uncle Bobs [Life Storage] to my friends!"
May 24, 2015
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5.0 out of 5
"The manager was very helpful and friendly. She walked me through the security process and we toured the spaces."
April 02, 2015
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4.8 out of 5
"From my initial contact and subsequent interactions, I was very pleased with the level of service I received."
March 29, 2015
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5.0 out of 5
"Everything was as it was told to me on the phone and better in person. The storage area is clean and well lit."
March 28, 2015
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5.0 out of 5
"I forget the name of the young woman at the Pilsen location in Chicago (off Ashland/16th)... but she was great"
March 09, 2015
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- Catherine from Chicago, IL
5.0 out of 5
"The whole check-in period was efficient and done professionally. I was very impressed with the facility and manager. "
February 26, 2015
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5.0 out of 5
"Outstanding quality of service at an affordable, yet competitive price. Thank you!"
February 04, 2015
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4.6 out of 5
"Much cleaner and newer than expected. Also management seemed solid and professional."
December 08, 2014
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- Tanya from Palm Springs, CA
4.4 out of 5
"I live in another state,so appearance does not apply. However, Kendra and the other staff a re always friendly when i pho ne in my payment. "
November 05, 2014
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5.0 out of 5
"I was very satisfied. If I ever need storage again Uncle Bob's [Life Storage] will be my first choice."
October 23, 2014
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5.0 out of 5
"The access time wasn't late enough, maybe try 24hours? Schedules are so different and random now a days."
September 23, 2014
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5.0 out of 5
"I have never rented a storage unit before but found the whole process to be much easier than anticipated. The employees were incredibly nice and provided great options and recommendations. I would strongly recommend this facility to anyone in need of additional storage. "
August 26, 2014
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5.0 out of 5
"Using many different storage units for over twenty five years it is easy to
say this facility was the cleanest, best
staffed and best operated I ever encountered
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August 23, 2014
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5.0 out of 5
"The customer service here is superb. The two associates were amazing and I want to thank them for have a pleasant attitude!"
August 11, 2014
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5.0 out of 5
"On-line application saved a lot of time, associate recommended truck rental service, tour of the facility was excellent. Well-kept, clean docks (used both of them at various times)"
July 27, 2014
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5.0 out of 5
"I was very impressed with the level of service as well as the facility. I was greeted immediately when I walked in and the sale associate was so helpful and prompt. I am moving and needed to store some books and am very happy to have been recommended your facility by a friend. When moving my belongings into storage my brother even commented how clean and secure the facility was. When I was shown around my sales associate even knew the names of people who were moving materials into storage units which provided a very friendly atmosphere. I left thinking what great customer service skills she had.
Would highly recommend to anyone!"
July 25, 2014
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5.0 out of 5
"The sale assists are amazing. They are super helpful and keep me laughing. Just a wonderful staff. I made my reservation online and the sale women was a blessing!!"
July 25, 2014
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