Self Storage Units near Chicago in Aurora, IL, 60506

"Very good"

"Great Service, Sean the Manager was very helpful and accommodating."

"Horrible service !!! You can never get a hold of a person over the phone. And the door is always locked when sign clearly states it’s open."

"The facility was fairly well-maintained. The two reasons for the 4-star rating were (1) the difficulty in finding the stairs and (2) the wobbly carts. I was never actually able to find the stairs; as a result, my friend who is fearful of elevators could not help unload on the 3rd floor."

"Sean is the best!! He really knows his storage!!"

"Bien Todas las instalaciones , iluminación acceso y muy rápido al hacer una cita y la Buena atención y Muy amable! Thankyou Sarah. Y de el otro encargado que esta , ni se diga , el es muy cortante , responde de mala gana y si te vuelve a ver te ignora o anda de mal humor siempre que me a tocado ir o hablar con el. Piensa que una conoce bien el mapa de el lugar o qué! 👀👩🏼‍💻👍🙏🧑🏼‍💻🙅🏼‍♂️🙍🏼‍♂️🤔🤨😠😤😡🦾🦾👊👎"

"Love this storage facility. Staff is awesome."

"The guy working right now at 14:49, at the lake street location in aurora Illinois is very rude and does not know how to speak to customers. I didn’t have a mask when I entered and instead of asking me to please wear a mask he rudely demanded it without good tact. This guy needs to attend some form of customer service training!!!! I am a new customer and veteran too."

"I've had the pleasure of working with Sarah, she was nice and helpful. Worked with other storages and there staff, but this one is by the best!! Highly recommend, very nice!"

"Great place and staff"

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"I can be forgetful, and Sarah, was the first person in five years that was kind enough to call me on the fourth of the month and remind me that after the fifth, I would get a late charge. That was very thoughtful and saved me some late charges but the others never did that. They waited till after the 5th and then hounded you after charging you a $20 late fee. I appreciate her concerns, and all the other places I rented in the past always gave you a heads up prior to being late, but not this place until she started there."

"Very easy the manager was very nice to explain everything especially for the codes for the gate very friendly"

"Do not rent here! Awful facilities and can’t get a hold of customer service ever. Been waiting on the phone over an hour"

"Climate controlled is definitely a joke. It's over 100 degrees in the facility and when I tried to complain the guy at the counter did nothing but argue with me. 100 a month plus insurance for a sauna basically. Would never recommend to anybody"

"Opens at 6:00 in the morning till 10:00 at night the only problem is they're doing construction right in front of the building just be careful."

"I had my belongings at the Life Storage facility on Lake street in Aurora, IL. I just got what I could salvage out of this facility.  Some other tenants left garbage, and the staff assumed it was mine and put it in a bag in my unit with a note stating that I would get fines if it happened again. There was mail and prescriptions in the bag addressed to someone I've never met. I had to leave my queen sized mattress, among other things that were unsalvageable due to being covered in rodent excrement. Almost everything was covered in a thick layer of spider webs and dust and it looked as if someone had used toilet paper and left it near my unit. Do not put your stuff here. You'd be better off burning your stuff than putting it in this facility. Just trash. You bring issues up with the staff and they simply don't care."

"Sarah was a lovely person to deal with. She gave me all the information I needed and made the process go quickly. The place looks safe and clean."

"Mice is in that place can y'all get rid of mice please"

"We have several units here. No problems. Good pricing."

"The new ownership is so nice and friendly. Spacious and easy access."

"Always awesome service!"

"Great facility! Sean was extremely helpful and found me the perfect units to store all of my personal belongings. Place was very clean"

"Great facility! Sean was extremely helpful and found me the perfect units to store all the extra powersports gear!"

"Sean was very helpful and answered all my questions I had."

"Elevator are out no one knows when they will get fixed but people gotta use the stairs??? Never useing this place again"

"Little tight"

"Awesome spot love it, would recommend to anyone"

"Sean works at 2 locations and is extremely helpful. Definitely contact him for all your storage needs. Life Storage is great!"