Self Storage Units near Chicago in Aurora, IL, 60506

"Yes I had a very very great experience at life storage and especially the store manager Lupe very kind very nice help me out she’s a very kindhearted person I would recommend🥰"

"Lupe was very professional and very helpful."

"Love the fast and easy service. I really love the service I received from staff very helpful Lupe from front desk ."

"I am overwhelmingly pleased with the customer service at this location. Upon walking in, I was greeted with a friendly smile and a polite welcome from Lupe. Initially, I was slightly confused about where the parking lots were located but that was resolved once I was shown around the facility. After being assisted with filling out my paperwork, I was walked through the best route to take to get to my unit the easiest. Overall, I am highly pleased and will definitely be recommending to others."

"Ms. Lupe was very helpful and went out her way to explain to me the process. I am a first timer. Give her a raise. She's the best!! Thumbs up....."

"Lupe was very helpful and made the move out transition very easy. She was always very helpful and welcoming to me when I would come into my space."

"Lupe at life storage in Aurora is the best!!!! She definitely knows how to treat customers as she would want to be treated!!! The best customer service I’ve ever experienced!! She goes above and beyond to help anyway that she can!! If in need of a storage unit, she’s definitely the person to come and see!!! Thanks again Lupe!! For everything you were definitely a big help ❤️"

"Lupe good worker"

"Lupe is an excellent manager and a great human being."

"very good communication very friendly and professional"

"Ginger is awesome! She was very helpful and very patient as she worked with my friend!"

"Lupe was amazing! Knowledgable, quick and kind, Lupe is your go to!"

"I have a unit there and I must say Lupe is amazing considering that she is new she is definitely made to work there her trainer did an awesome job I would recommend this life storage on Lake St make sure Lupe is the one helping u out she is very friendly"

"Lupe was exceedingly patient and kind, she showed me the basics of the facility and explained the process of getting a storage room."

"Good service and very easy to deal with."

"Very sweet lady, she has character, love her attitude"

"The lady who just took care of me, very good attention. She is an excellent person and very, very good attention. Thank you very much and continue with that treatment."

"10 out 10 customer service from the manger lupe would totally recommend to friends and family she was sooo helpful answered any and all my questions. She gave an amazing tour of the property."

"Great people Lupe is so nice she explain me step by step .love the way she explain me the things"

"Excellent service from Mr. Lupe 100% Recommended! 😎"

"Awesome team of workers always abel to help wen I can't make my payment n inform me on the steps needed to do so lupe is usually the one that always answers wen I call always smiling n informative wen I call u can tell she loves doing what she does great place great prices n great customer service"

"Very professional"

"I want to personally thank Lupe at the Lake st, Aurora, il office.. She was/is very professional in helping me with my account issues . Thank you very much"

"I thought that miss Lupe was very helpful and the instructions she gave me were simple. Very welcoming atmosphere. Thank you life storage. And thank you miss lupe."

"Just have to say AWESOME customer service by the store manager Lupe!!!"

"⭐⭐⭐⭐⭐Lupe is the best 🙌💯"

"Lupe helped us out a lot explained everything I needed to know great customer service"

"Just got my new storage unit here and Lupe was very helpful gave me a whole tour and answered all of my questions accordingly. I would definitely recommend this place to my friends!"

"Lupe is awesome she's very help full she got me a unit that was perfect size for all my items and a great price I highly recommend this place to anyone. Keep up the great work Lupe"

"Lupe was amazing 🤩 with service only needed for one month but easy in and out."

"I was in need of storage space , came across Life Storage went there and Lupe was really helpful and nice . They got storages for a good a price ."

"Lupe is very polite life storage really did a great change for good previous manager was not at all friendly thank u lupe"

"Lupe is amazing  she definitely goes that extra mile for customers"

"I had this life storage unit for 1 year, lupe helped me close it out over the phone. very convenient. Staff is very nice. Didn’t have to worry about bugs or even dust. climate control was good"

"Lupe was great. Good place to do business."

"Lupe is very friendly and helped me with everything that I needed. Such a good experience"

"Lupe is the best at the lake street in Aurora. By far the best customer service I ever received at a storage unit"

"Great service and friendly would definitely recommend!"

"Lupe, excellent pervive."

"Such an amazing and wonderful experience with Life Storage in Aurora! Thank you so much Lupe for taking the time to work with our family and work so diligently in regards to any and all questions we had and providing us with the resources needed!"

"Very pleased with the change of management !! My Wife and I were very pleased with the New manager Lupe she answered our questions and we paid our bill in the office because before we never could go in the office lol she   was very polite and she made me laugh which the previous manager was never even approachable  I wish her the absolute best and The building is already looking better way to go Life storage ! I know the place will just be better moving forward !"

"I just rented a unit and the service was excellent. Thank you Debbie M."

"This facility is so poorly run. They are often not open and understaffed. There are so many mice and the smell of mold is very bad. Then I let them know I was vacating and they still tried to auto deduct."

"Managers. Help me Building clean. and people nice. the best."

"I recommend life storage on Lake street in aurora Miss Lupe the new store manager is awesome I had issues with entering my code and she was there after her work hours and saw me struggling and right away offered to help me thank God and the person whom hired her because the past manager Sean was not a  customer service pal ! never could approach him ! anyways Lupe ur awesome the company finally put someone worthy !! God bless you and ur co workers hope Sean dont work for the company anymore !"

"it was very nice, Ginger was very nice and showed us everything we needed to know. would recommend"

"Had this space for eight months and it’s been wonderful!!!"

"Ginger was wonderful and very helpful with the moving out of the unit process"

"Ginger was fantastic. She was very polite an helpful …"

"Wow...im stunned..reserved yesterday..Received call from them today while at work..no problem called and left messages..not once but thrice..NO call back EVER...Drove to site..one garage door..pin needed..no parking available..drove around block..parked..called 2 more times..wow..very Disappointed ...stored at this location 20 years ago..plus a car..I guess with owner changes in time Professionalism left as well."

"Great place and great place. Great price for a 10X10. And temper is good all the time even in winter."

"We have been storing our things here for about a year while we transitioned from living with parents to having our own place. We never had any issues aside from one of the elevators occasionally being out of service. Paying online or over the phone is easy. There were a couple times we were late on paying, they don't automatically kick you out... they have been patient. They do charge a late fee and your unit will be locked by them until you pay it. Minor inconvenience for their grace in my opinion. They also will call you if you forget, like I have. This location is off of Lake street which is on a main street so it can be tricky pulling in and out. My suggestion is to go around the block and use the back parking lot entrance...so much easier. There are flat carts available for use. It's climate controlled and in so it's not too hot/cold. We seen mouse traps in main corridors which is great ! I hate spider and we haven't really seen many at all... maybe just a daddy long legs or two. Generally an overall safe feeling. There are cameras everywhere !! There is also a clean bathroom available during office hours. The units are not accessible 24 hours but they open pretty late (past office hours, so pay for your unit before they close or you won't be able to access). It doesn't smell bad and isn't really dusty. We would store things here again if needed."

"Cool place like a maze"

"Very good"

"Great Service, Sean the Manager was very helpful and accommodating."

"Horrible service !!! You can never get a hold of a person over the phone. And the door is always locked when sign clearly states it’s open."

"The facility was fairly well-maintained. The two reasons for the 4-star rating were (1) the difficulty in finding the stairs and (2) the wobbly carts. I was never actually able to find the stairs; as a result, my friend who is fearful of elevators could not help unload on the 3rd floor."

"Sean is the best!! He really knows his storage!!"

"Bien Todas las instalaciones , iluminación acceso y muy rápido al hacer una cita y la Buena atención y Muy amable! Thankyou Sarah. Y de el otro encargado que esta , ni se diga , el es muy cortante , responde de mala gana y si te vuelve a ver te ignora o anda de mal humor siempre que me a tocado ir o hablar con el. Piensa que una conoce bien el mapa de el lugar o qué! 👀👩🏼‍💻👍🙏🧑🏼‍💻🙅🏼‍♂️🙍🏼‍♂️🤔🤨😠😤😡🦾🦾👊👎"

"Love this storage facility. Staff is awesome."

"The guy working right now at 14:49, at the lake street location in aurora Illinois is very rude and does not know how to speak to customers. I didn’t have a mask when I entered and instead of asking me to please wear a mask he rudely demanded it without good tact. This guy needs to attend some form of customer service training!!!! I am a new customer and veteran too."

"I've had the pleasure of working with Sarah, she was nice and helpful. Worked with other storages and there staff, but this one is by the best!! Highly recommend, very nice!"

"Great place and staff"

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"I can be forgetful, and Sarah, was the first person in five years that was kind enough to call me on the fourth of the month and remind me that after the fifth, I would get a late charge. That was very thoughtful and saved me some late charges but the others never did that. They waited till after the 5th and then hounded you after charging you a $20 late fee. I appreciate her concerns, and all the other places I rented in the past always gave you a heads up prior to being late, but not this place until she started there."

"Very easy the manager was very nice to explain everything especially for the codes for the gate very friendly"

"Do not rent here! Awful facilities and can’t get a hold of customer service ever. Been waiting on the phone over an hour"

"Climate controlled is definitely a joke. It's over 100 degrees in the facility and when I tried to complain the guy at the counter did nothing but argue with me. 100 a month plus insurance for a sauna basically. Would never recommend to anybody"

"Opens at 6:00 in the morning till 10:00 at night the only problem is they're doing construction right in front of the building just be careful."

"I had my belongings at the Life Storage facility on Lake street in Aurora, IL. I just got what I could salvage out of this facility.  Some other tenants left garbage, and the staff assumed it was mine and put it in a bag in my unit with a note stating that I would get fines if it happened again. There was mail and prescriptions in the bag addressed to someone I've never met. I had to leave my queen sized mattress, among other things that were unsalvageable due to being covered in rodent excrement. Almost everything was covered in a thick layer of spider webs and dust and it looked as if someone had used toilet paper and left it near my unit. Do not put your stuff here. You'd be better off burning your stuff than putting it in this facility. Just trash. You bring issues up with the staff and they simply don't care."

"Sarah was a lovely person to deal with. She gave me all the information I needed and made the process go quickly. The place looks safe and clean."

"Mice is in that place can y'all get rid of mice please"

"We have several units here. No problems. Good pricing."

"The new ownership is so nice and friendly. Spacious and easy access."

"Always awesome service!"

"Great facility! Sean was extremely helpful and found me the perfect units to store all of my personal belongings. Place was very clean"

"Great facility! Sean was extremely helpful and found me the perfect units to store all the extra powersports gear!"

"Sean was very helpful and answered all my questions I had."

"Elevator are out no one knows when they will get fixed but people gotta use the stairs??? Never useing this place again"

"Little tight"

"Awesome spot love it, would recommend to anyone"

"Sean works at 2 locations and is extremely helpful. Definitely contact him for all your storage needs. Life Storage is great!"

"These folks are awesome!!! I worked with Sean and everything was smooth sailing! My experience here has been superb and much better than prior storage encounters!"

"Sean is a real pleasure to work with. He really knows hos storage and found us the perfect unit for our things."

"Awesome and staff very helpful"

"I'm grateful to find this storage space close 2 my Apt. Grt. Access code & storage space on inside, rather than in the cold / hot weather."

"The price was right for me. Easy to sign up on line and then go in to finish paper work. Answered all questions and storage I received worked out for my needs"

"Sean is a stand up guyy!"

"Garage doors need upgrades for bigger trucks"

"Clean and secure"

"Clean, friendly people and there's always cart beds to move your items from one place to another. Only down size is it's a little stifling in there during the very hot humid days. The items are fine inside the storage unit but it's still stifling. At least to me it was."

"Muy económico y muy higiénico sobre todo muy amable su personal"

"Very nice and professional workers at this place. Understands and communicates well with customer"

"Great experience at Life Storage! Wonderful staff and affordable price."

"I've had my unit almost a year & have experienced absolutely no problems. Life Storage is great! I'm very happy with their security, cleanliness, & customer service. I've dealt with both Sarah & Laura & can't say enough positive about both of them-they couldn't be more helpful & pleasant! If you rent from Life Storage, I think you'll be very happy!"

"Worst storage facility I've ever used carpet filthy bad oder get sick to my stomach when I'm by my 2 storages I still have there.There is mice feces and thousands of dollars damage to my property If not careful while cleaning and/or going through you can get what is called Hunta Virus from mice feces it's airborne and there is no cure all they can give you is oxygen and hope you pull through .I've paid between $387.00 to $393.00 every month since May 31,2016 for damge to my property which they feel no responsibility at all I would never refer them to anyone I just got my apt I emptied 1 of the 3 spaces one on the 2nd floor no mice but funky .=#=#=#Yes I had insurance Allstate but they don't cover infestation damage .I've been screwed by both Life Storage and Allstate=#=!=#...."

"Climate controlled but they have mice"

"This place surprised me! It is incredibly clean and staff (Sarah) friendly and helpful. I recommend anyone moving in the Aurora/Oswego area to stop by and get a quote. High quality for reasonable cost!"

"Buen lugar y seguro"

"Great facility. Clean and dry and the manager was exceptional. Great price!"

"Life Storage is GREAT!!! Specifically Sarah who works there.... I had some very technical questions and she had the sure fire answers.... Thanks again"

"Sarah was very helpful and friendly. The facility was clean."

"A good place to store your household items, or your car"

"Este lugar está mui bien para el que lo necesita y el presio bastante Bueno Bonito y Barato"

"Nice place"

"Great service. Good price"

"Sarah was great help and very helpful"

"Sarah was great very helpful and kind"

"Steph is the best I love her, they need one of her in every establishment!!!!"

"I just rented a unit at life storage. Thank you Debbie for the excellent service."

"Nice and clean"

"Todo muy bien muy organizado cercas de mi casa el servicio muy bueno y ashly me atendió muy bien es muy amable"

"even the small rooms have enough storage :)"

"Ashley and Sarah are Always sooo helpful and kind.. It was their great customer service that kept me a customer!!! Keep up the great work ladies!!!! ????"

"An issue arose and it was dealt with in a timely and reasonable manner."

"Everything was made easy for me and the front desk employee, Ashley I believe, was very helpful."

"Everything was great no concerns"

"Got a storage for a great price in a good location"

"The two ladies at the South Lake Street location in Aurora IL were very nice and professional. They spoke highly of their jobs, the company, and the facility. Made what could have been a pain very easy for me. Exceptional!!!"

"The company is great, I do not understand the increase in fees. That did not make me happy."

"Friendly staff Clean facility. "

"Sean is awesome, he gos above and beyond to assist the customers."

"You were spot on."

"I was pleased Lifestorage didn't mind I would be there only a few months. It suited my needs very well."

"Staff goes above and beyond!"

"Very friendly "

"Survey says it all. Great service!! ??"

"Dave is fantastic. He is very helpful, and friendly. "

"Life storage is a great place and the staff is wonderful"

"You guys were much more than I expected. Thank you so much - I've already recommended you to a number of people."

"I love Uncle Bobs [Life Storage]storage! I have had space on and off for 18 months and always highly satisfied. Safety and cleanliness is very important to me and the Aurora, IL location is both!"

"Not enough of carts. "

"It's very clean and the staff is friendly and helpful."

"This was my first experience with a self-storage company and I am impressed. "

"The person who took care of us gave us his full attention when we came in from the start of the process to the end. He gave us options and seemed genuinely interested that we would be happy with the space we chose."

"The customer service that I received met all my expectations."

"Best rental prices."

"I looked at 4 other storage facilities. Sean was the friendliest, the most knowledgeable and helpful. When I said I had a couple more to look at, he was very professional and encouraged me to come back after looking at them. And I did. Uncle Bob's [Life Storage] is the best value but above that, it was the friendliness and helpfulness of Sean that won me over. It seemed the other facilities didn't care if I rented or not. Sean cared. Thanks Sean!"

"David was very helpful. I didn't know what to expect as I've never rented a storage space before. Very helpful and answered all my questions I had. I'll be using them for as long as I need storage.....which could be some time. "

"Appreciated all the efforts to deal with my schedule for moving in and then out."

"You guys were awesome!"

"booked and paid for a 8x10 unit. the unit is actually 6x10. I talked to an employee about this he tried to explain that units are not exact size. i asked for getting pricing for the 6x10. the employee said he would talk to his supervisor and get back to me. that was weeks ago. No response. "

"Dave exceeded my expectations, was Very open, informative, respectful and interpersonal. So much to the point, we initially came in to price shop and felt comfortable enough to rent today without any further price searching. I should add that the location is not in the town I live in, but was convenient enough and professional enough to drive a little further. "

"Very nice n friendly atmosphere. Very clean n secure. Felt very safe."

"Great service and it was near the end of the day, that's when people can become nonchalant about their jobs. Dave delivered better than a pizza man on the customer service end and overall the price was definitely worth it. "

"You gave me a low monthly price and bigger storage unit than Public Storage in the same city boundary. I was paying $168.00 a month for 10 by 15 and I am now paying a $137.00 a month at Uncle Bob's [Life Storage] for a 10 by 20. So, I am saving 31 dollars a month. "

"My expectations were met 100%"

"I was impressed with my visit at Uncle Bobs [Life Storage]. Keep up the good work."

"My expectations were met and then some. I couldn't have asked for a better employee. I had an awesome experience!"

"i was satisfied"

"Thank you for a great experience. We liked it so much we also rented a space for our parents and I've recommended it to several others I hope it continues to be such a great place!"

"You were extremely friendly, very helpful and really seem to care about your customers"

"Met my expectations. Nice clean place and very friendly and helpful staff."

"The Uncle Bob's [Life Storage] Aurora Location #422 is operated by some of the nicest people we've ever met. The facility is spectacular! It's the cleanest storage operation we've ever used. Thank you!"

"Your facilities and staff are exceptional"

"Clean & Accessible"

"I very satisfied by how my questions were answered and how easy it was to set everything up that day. I came in, just to ask some questions and came out with a smile and a storage unit ready for me. I was also pleased with the rental prices as well."

"Love the service and the associates who helped us get our storage unit"

"I have used other storage units in the past. However there is no compat. Uncle Bob's [Life Storage] staff always rest to my questions or concerns with out hesitation. Thanks to the Aurora staff!"

"The space is clean and easy to use, and the associate was very helpful."

"like the fact that the local police sweep through pretty regularly."

"I have been a customer of Uncle Bob's [Life Storage] storage since it was I can start and I'm very pleased with my experience so far I have in the past and in the future will recommend Uncle Bob's [Life Storage] storage to friends and family"

"The store manager is a very nice and professional guy. "

"Renting the space was easy and fast. Employer was attentive and prompted to help and explained everything clearly."

"Wasn't expecting such a clean bright environment and it helped that you could park inside the building."

"Dave was incredibly kind and helpful, and he was very patient with our strange situation (which involved getting one unit, then canceling it to get another, then deciding to get both, then needing to get a third). We were going through a difficult housing situation at the time, and it was so great to feel like Dave really was on our side."

"This place is the best storage facility around and I would highly recommend it."

"I was unsure if the space I had would be large enough when we were moving in on a holiday so the associate, Dave, by phone provided me with overflow space next to the one I was renting. He understood perfectly what I needed and how to solve my problem. "

"not really...I stored my stuff there before Uncle Bob [Life Storage]took over... and the joint was a dive/rat trap....not so anymore...youz'e guys did a bang-up job of fixing up dah joint...now I don't mind a bit going there to get bizz.done...mark"

"Keep up the professional service, discounts, and great locations."

"Very satisfied as I was told about Uncle Bob's [Life Storage] tru a co-worker who said service & price was right."

"shawn (manager) & dave, reserved my storage units for a longer period of time than i expected (that saved me money). and i appreciate that very much. both employees were very helpful such as by showing me how to properly lock my unit (since some people do not lock there unit properly). both employees were very friendly."

"Dave was very helpful and pleasant! I wasn't sure what to expect and was very impressed with the outstanding customer service. "

"I have used storage before, but your facility and people are tops."

"Clean and easy access at all hours"

"Overall experience- amazing Cheri-lyn in buffalo And david in aurora Great!!!!"

"I wasn't sure about security of location since I made reservations online and had not seen it before. I liked the idea of the units being indoors."

"The employees are attentive and know how to help first time customers. "

"Perfect timing on this survey! I have been intending on writing you for some time now. Seriously, I have a half written letter to your Buffalo office. I have only been a customer since last August, but I wanted to tell you about a teriffic employee you have at your Aurora, IL lake St. facility. Deanna! Awesome employee! Very kind and courteous. Such a great attitude and always in a positive mood whenever I stop in! Just wanted to pass this along... I know how it can be, not being recognized for your hard work and efforts. Deana deserves a nice thank you! Thanks for taking the time to read this, Dan"

"I am always greeted nicely, I noticed the last 2 months I have not seen Deanna. I so enjoyed her and wish her well. I am appreciative of all you offer and the nice space there."

"The hours of 6am-10pm when customers can go into their is storage space is not very convenient for me. There are times when those hours don't work for me."

"The website & in-store receipts appear confusing to customers. The bottom portion of a receipt shows the following payment due for the following months to come. So, customers think they've already paid for the following month, as well...and do not understand that it's a courtesy to show the next bill due date. "

"I was very impressed by the professionalism and helpfulness that the Uncle Bob [Life Storage]storage employees showed. I live out of state and was inquiring about a place to store my daughters automobile while she attends college back in Aurora IL and came home for the summer. They really put my mind at ease and reassured me things will be well taken care of ,as they were. I look forward to the same service come April when I need their services again :-)"