Customer Reviews - Life Storage #422, Aurora
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We at Life Storage want to maintain the best storage facilities in Aurora, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Aurora (#422)
4.83 out of 5
based on 55 of our most recent Reviews
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5.0 out of 5
"Ashley and Sarah are Always sooo helpful and kind.. It was their great customer service that kept me a customer!!! Keep up the great work ladies!!!! ????"
November 24, 2018
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5.0 out of 5
"An issue arose and it was dealt with in a timely and reasonable manner."
July 27, 2018
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4.6 out of 5
"Everything was made easy for me and the front desk employee, Ashley I believe, was very helpful."
July 15, 2018
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- Samuel from Montgomery, IL
5.0 out of 5
"The two ladies at the South Lake Street location in Aurora IL were very nice and professional. They spoke highly of their jobs, the company, and the facility. Made what could have been a pain very easy for me. Exceptional!!!"
May 01, 2018
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4.8 out of 5
"The company is great, I do not understand the increase in fees. That did not make me happy."
April 21, 2018
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5.0 out of 5
"Sean is awesome, he gos above and beyond to assist the customers."
August 26, 2017
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- CHRISTINE from AURORA, IL
5.0 out of 5
"I was pleased Lifestorage didn't mind I would be there only a few months. It suited my needs very well."
June 26, 2017
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3.5 out of 5
"Dave is fantastic. He is very helpful, and friendly. "
March 01, 2017
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5.0 out of 5
"Life storage is a great place and the staff is wonderful"
January 24, 2017
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5.0 out of 5
"You guys were much more than I expected. Thank you so much - I've already recommended you to a number of people."
October 25, 2016
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5.0 out of 5
"I love Uncle Bobs [Life Storage]storage! I have had space on and off for 18 months and always highly satisfied. Safety and cleanliness is very important to me and the Aurora, IL location is both!"
September 12, 2016
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5.0 out of 5
"It's very clean and the staff is friendly and helpful."
June 29, 2016
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- Elwin from North Aurora, IL
4.7 out of 5
"This was my first experience with a self-storage company and I am impressed. "
June 23, 2016
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5.0 out of 5
"The person who took care of us gave us his full attention when we came in from the start of the process to the end. He gave us options and seemed genuinely interested that we would be happy with the space we chose."
May 27, 2016
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5.0 out of 5
"The customer service that I received met all my expectations."
April 25, 2016
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5.0 out of 5
"I looked at 4 other storage facilities. Sean was the friendliest, the most knowledgeable and helpful. When I said I had a couple more to look at, he was very professional and encouraged me to come back after looking at them. And I did. Uncle Bob's [Life Storage] is the best value but above that, it was the friendliness and helpfulness of Sean that won me over. It seemed the other facilities didn't care if I rented or not. Sean cared. Thanks Sean!"
March 25, 2016
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5.0 out of 5
"David was very helpful. I didn't know what to expect as I've never rented a storage space before. Very helpful and answered all my questions I had. I'll be using them for as long as I need storage.....which could be some time. "
March 01, 2016
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- Daniel from North Aurora, IL
4.8 out of 5
"Appreciated all the efforts to deal with my schedule for moving in and then out."
January 23, 2016
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3.6 out of 5
"booked and paid for a 8x10 unit. the unit is actually 6x10. I talked to an employee about this he tried to explain that units are not exact size. i asked for getting pricing for the 6x10. the employee said he would talk to his supervisor and get back to me. that was weeks ago. No response. "
November 27, 2015
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5.0 out of 5
"Dave exceeded my expectations, was Very open, informative, respectful and interpersonal. So much to the point, we initially came in to price shop and felt comfortable enough to rent today without any further price searching. I should add that the location is not in the town I live in, but was convenient enough and professional enough to drive a little further. "
November 20, 2015
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- Francisco from Aurora, IL
5.0 out of 5
"Very nice n friendly atmosphere. Very clean n secure. Felt very safe."
October 27, 2015
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5.0 out of 5
"Great service and it was near the end of the day, that's when people can become nonchalant about their jobs. Dave delivered better than a pizza man on the customer service end and overall the price was definitely worth it. "
July 31, 2015
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- Shawnetta from Aurora, IL
5.0 out of 5
"You gave me a low monthly price and bigger storage unit than Public Storage in the same city boundary. I was paying $168.00 a month for 10 by 15 and I am now paying a $137.00 a month at Uncle Bob's [Life Storage] for a 10 by 20. So, I am saving 31 dollars a month. "
July 29, 2015
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5.0 out of 5
"I was impressed with my visit at Uncle Bobs [Life Storage]. Keep up the good work."
June 27, 2015
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5.0 out of 5
"My expectations were met and then some. I couldn't have asked for a better employee. I had an awesome experience!"
May 27, 2015
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5.0 out of 5
"Thank you for a great experience. We liked it so much we also rented a space for our parents and I've recommended it to several others I hope it continues to be such a great place!"
May 21, 2015
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- James from Naperville, IL
5.0 out of 5
"You were extremely friendly, very helpful and really seem to care about your customers"
May 02, 2015
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5.0 out of 5
"Met my expectations. Nice clean place and very friendly and helpful staff."
April 30, 2015
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5.0 out of 5
"The Uncle Bob's [Life Storage] Aurora Location #422 is operated by some of the nicest people we've ever met. The facility is spectacular! It's the cleanest storage operation we've ever used. Thank you!"
April 28, 2015
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- Leanna from Sugar Grove, IL
5.0 out of 5
"I very satisfied by how my questions were answered and how easy it was to set everything up that day. I came in, just to ask some questions and came out with a smile and a storage unit ready for me. I was also pleased with the rental prices as well."
March 28, 2015
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5.0 out of 5
"Love the service and the associates who helped us get our storage unit"
March 27, 2015
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- Willa from Downers Grove, IL
5.0 out of 5
"I have used other storage units in the past. However there is no compat. Uncle Bob's [Life Storage] staff always rest to my questions or concerns with out hesitation. Thanks to the Aurora staff!"
March 19, 2015
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5.0 out of 5
"The space is clean and easy to use, and the associate was very helpful."
March 12, 2015
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- Wade from West Chicago, IL
4.9 out of 5
"like the fact that the local police sweep through pretty regularly."
February 27, 2015
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4.4 out of 5
"I have been a customer of Uncle Bob's [Life Storage] storage since it was I can start and I'm very pleased with my experience so far I have in the past and in the future will recommend Uncle Bob's [Life Storage] storage to friends and family"
February 26, 2015
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4.9 out of 5
"The store manager is a very nice and professional guy. "
February 26, 2015
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5.0 out of 5
"Renting the space was easy and fast. Employer was attentive and prompted to help and explained everything clearly."
January 28, 2015
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- Amanda from Naperville, IL
5.0 out of 5
"Wasn't expecting such a clean bright environment and it helped that you could park inside the building."
January 21, 2015
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4.8 out of 5
"Dave was incredibly kind and helpful, and he was very patient with our strange situation (which involved getting one unit, then canceling it to get another, then deciding to get both, then needing to get a third).
We were going through a difficult housing situation at the time, and it was so great to feel like Dave really was on our side."
November 10, 2014
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5.0 out of 5
"This place is the best storage facility around and I would highly recommend it."
September 23, 2014
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5.0 out of 5
"I was unsure if the space I had would be large enough when we were moving in on a holiday so the associate, Dave, by phone provided me with overflow space next to the one I was renting. He understood perfectly what I needed and how to solve my problem. "
September 07, 2014
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3.9 out of 5
"not really...I stored my stuff there before Uncle Bob [Life Storage]took over... and the joint was a dive/rat trap....not so anymore...youz'e guys did a bang-up job of fixing up dah joint...now I don't mind a bit going there to get bizz.done...mark"
August 26, 2014
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5.0 out of 5
"Keep up the professional service, discounts, and great locations."
August 04, 2014
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4.5 out of 5
"Very satisfied as I was told about Uncle Bob's [Life Storage] tru a co-worker who said service & price was right."
July 28, 2014
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4.6 out of 5
"shawn (manager) & dave, reserved my storage units for a longer period of time than i expected (that saved me money). and i appreciate that very much. both employees were very helpful such as by showing me how to properly lock my unit (since some people do not lock there unit properly). both employees were very friendly."
July 27, 2014
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4.9 out of 5
"Dave was very helpful and pleasant! I wasn't sure what to expect and was very impressed with the outstanding customer service. "
July 25, 2014
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5.0 out of 5
"I have used storage before, but your facility and people are tops."
June 27, 2014
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5.0 out of 5
"Overall experience- amazing
Cheri-lyn in buffalo
And david in aurora
Great!!!!"
June 16, 2014
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5.0 out of 5
"I wasn't sure about security of location since I made reservations online and had not seen it before. I liked the idea of the units being indoors."
May 29, 2014
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4.5 out of 5
"The employees are attentive and know how to help first time customers. "
March 01, 2014
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5.0 out of 5
"Perfect timing on this survey! I have been intending on writing you for some time now. Seriously, I have a half written letter to your Buffalo office. I have only been a customer since last August, but I wanted to tell you about a teriffic employee you have at your Aurora, IL lake St. facility. Deanna! Awesome employee! Very kind and courteous. Such a great attitude and always in a positive mood whenever I stop in! Just wanted to pass this along... I know how it can be, not being recognized for your hard work and efforts. Deana deserves a nice thank you! Thanks for taking the time to read this, Dan"
February 28, 2014
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- Katherine from Naperville, IL
4.8 out of 5
"I am always greeted nicely, I noticed the last 2 months I have not seen Deanna. I so enjoyed her and wish her well. I am appreciative of all you offer and the nice space there."
February 28, 2014
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3.4 out of 5
"The hours of 6am-10pm when customers can go into their is storage space is not very convenient for me. There are times when those hours don't work for me."
October 31, 2013
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- Deana from Carol Stream, IL
5.0 out of 5
"The website & in-store receipts appear confusing to customers. The bottom portion of a receipt shows the following payment due for the following months to come. So, customers think they've already paid for the following month, as well...and do not understand that it's a courtesy to show the next bill due date. "
October 04, 2013
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- Charles from Agoura Hills, CA
4.8 out of 5
"I was very impressed by the professionalism and helpfulness that the Uncle Bob [Life Storage]storage employees showed. I live out of state and was inquiring about a place to store my daughters automobile while she attends college back in Aurora IL and came home for the summer. They really put my mind at ease and reassured me things will be well taken care of ,as they were.
I look forward to the same service come April when I need their services again :-)"
September 23, 2013
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