Self Storage Units near Chicago in Bridgeview, IL, 60455

"I would love to take a moment to say thank you to Nancy W at life storage I have been there for almost 2 years now and Nancy has always provided me with the best customer service experience I thank you soo much for your up beat attitude and friendly approach"

"Nancy was fabulous. Great customer service. It was very much appreciated with the stress of moving to have a smiling face and kind words. We've used Life Storage before and it's always great. If we ever need storage again we will most definitely be back. Thank you so very much Nancy. ☺️"

"Once again Nancy shines whenever an issue arises, I wish I had employee's like her. 5 star Employee, thx life storage. I always use this location because of Nancy..!!"

"I gave this facility 2 stars for the actual site for cleanliness and being indoors. As for customer service 3 empty, hollow stars. I have been having some major health issues that God is seeing me through. The problem with this facillity is the staff, they are unempathetic, rude and condescending. I decided to get insurance for my site for half what I pay at the facility. My rent is due on the 30th with a grace period of 5 days. I called on the 31st and told them of my change in insurance spoke to Jocelyn she said she would send me some forms via email which she never did. I kept checking my email nothing. You can call the facility and it seems to be always closed no answers. I called on a Monday spoke to Jocely and she said she had sent it very rudely. I then spoke to Nancy and I recieved it in minutes at this point I decided to go in person with the signed documents. I have been in customer service all my life. I owned a business as well and I treated my clients with respect and integrity. You want them to come back and referrals is big for growth. Jocelyn never sent the email causing me to be slapped with a 20% late fee... she smirked and was extremely rude making a comment that she had - had problems with me before. 1) I left the lock on my site accidentally open. Which I was very grateful for and promptly remedied and another time I was upset because they raised my rent without sending me an email they were going to. I contacted their district manager who was very nice he said he would look into hopefully he did. We the customer pay their salaries and the upkeep of their facilities plus the profits to their shareholders or owners without us there is no business. If you do not like working with the customer do not be in customer service. It is a shame when you feel badly about a place you frequent. I have one more surgery after that I will be removing my items from there. Unfortunately I feel now like my items are being held as hostage. I have been there 7 years. Never a friendly face... it's okay as long as you do not go in person. Two people working and it's always closed. Maybe all these great reviews are from a quick phone conversation. They are good on the phone not in person then not even that for the email was never sent. I asked for proof none could be given. So store your items there just do not be present with the staff."

"Very nice storage place."

"Great place, beautiful inside and out."

"horrible storage spot with rude employees(Nancy) and the place is always dirty, so weird to see so many positive reviews regarding staff , i’m a very friendly and polite guy always courteous when talking to Nancy and she always has the worst attitude with me , if you want a cheap storage spot with friendly staff and super clean environment head to extra space storage in chicago ride 100x times better then this dump, this place smells like urine when pass certain areas I almost slipped multiples times because no one ever cleans the hallways. but ultimately I left because nancy is just the rudest and was tired of being disrespected on multiple occasions ."

"for some reason it seems that Nancy has a personal vendetta against me she’s always being rude to me , accused me of smoking weed in my car, will always blame me for breaking the rules when I take pictures of people breaking the rules every single day, now there’s kicking me out of the facility which is fine but i have a array of pictures and videos that will be sent up to supervisory management . whenever I park in these areas i was asked to move and one time i was asked when there was no space to even park , yet whenever i come into the facility there’s cars in my way Nancy never asks them to move. in my opinion quite weird and seems racially motivated considering some other customers reviews of arabic decent. I was told I couldn’t be on the past last 11, yet the day I was there till around 12 that led to my lease being ended by Nancy, 4 other cars left before me between 1130- 12, and they are cars and people I still see so I know that she’s picking and choosing who she wants to stay at the facility ."

"great facility always clean and customer service is always polite and helpfu"

"Easy to get to and very clean"

"this facility is great location, promotion was good and the customer service was nice both ladies are helpful, would recommend this location to anyone."

"this is a very nice facility I have enjoy renting here and will recommend anyone else to rent. The two ladies at the front desk are very helpful and polite."

"Seems like a great place...clean, secure, everything you might need for safe storage. Very nice personal."

"Excellent service"

"Jocelyn was great. Very helpful. Great location with good lighting and access"

"Nice climate controlled clean units"

"Great facility to work with,,awesome staff!!"

"great customer service!"

"great customer service!"

"keeping the aisles sweeped and cleaned would be my only recommendation for the place. everything else was great though. thank you for having me as your customer."

"Excellent Service very clean and secure"

"Nancy, was super nice, she took the time to explain everything very well and made the experience a great one!"

"Love how clean the facility was! Also how helpful the staff was! I genuinely appreciate this great experience I had at the Bridgeview facility."

"Great service!"

"Very great staff. Jocelyn and Nancy answered all my questions and also added suggestions to help me as I am a first time user. Very pleasant people to deal with. They make the company successful. Thank you. John."

"Helpful Staff members."

"I've been a customer at this location for years. Jocelyn and Nancy are the best. they both are a huge reason why i keep returning every year. great customer service, always professional. if you are looking for a storage location i would highly recommend this location."

"Great staff!! Clean building. Very good customer service!"

"Love the ladies they are the best"

"Ftiendly customer service easy set up thanks!"

"Better"

"EXCELLENT service, reasonable pricing!"

"Nancy and Jocelyn are absolutely Amazing! They both offered a stress free experience and were both extremely knowledgeable, friendly and resourceful. I highly recommend this location for any of your storage needs. Hub Hugs and Good Vibes"

"Clean and safe facility, awesome staff! It was a pleasure keeping our valuables at this location for so long. Never had to worry!! A+++"

"Awesome Experience!!!!! Great customer service, I will definitely return."

"Very nice and clean facility. Staff very helpful."

"Great employees good place"

"Great experience. Great customer service"

"Easy in, easy out. What more could you ask for?"

"great customer service, and the prices were very reasonable."

"Came to office suite with my friend Marcus. Girl in storage office was helpful and nice."

"Came for a interview in the office suite area office people were helpful and showed my friend and I were to go for the company."

"Great experience at this facility, the two young women up front are great and courteous to help with everything."

"Love this location, always clean and well lit. Jocelyn and Nancy have been amazing throughout my whole experience. Even during these horrible times they always have a smile on their faces and always willing to help with anything you need.."

"I didn't bcuz I had a job interview up there 😊😀😅😂"

"I came in to get information about storing. Everything was explained clearly and I would also be able to rent the truck for free."

"It is clean inside but the longer you rent a spot the more it costs. They raise the rent every year but will rent a new person get in at a lower rate. Of course it will go up but will take time to reach your old rate"

"Had to clean out some closets, and used this place to store everything. They are good, its clean and the price is fair."

"Nancy is simply the best. She is personable, funny, and efficient. I feel confident that my belongings are in good hands! Folks in downtown Chicago, check this place out."

"Love Nancy Great Customer Service! She is so accurate to explain my rental @ Life Storage.” Thank you Nancy( Have a Bless day)."

"Had a great experience meeting the girls. They are very helpful and listen to what people's needs are."

"Very good customer service. The manager, Nancy, is an excellent representative of the company."

"I Love that it is an inside storage facility!!! The employees are very nice and they are very helpful."

"liked it."

"It was clean inside."

"Nice clean and climate controlled"

"Great experience the girls in the office are awesome"

"Affordable place to storage"

"Very thorough check-in procedures that give one peace of mind that your stuff will be secured when stored here."

"Nancy is the absolute best! Made my move as blissful as could be! Very nice and very knowledgeable and provided the best options for me that suits my storage needs. Great location and definitely recommend! - Bryant Bowens"