Customer Reviews - Life Storage #553, Libertyville
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We at Life Storage want to maintain the best storage facilities in Libertyville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Libertyville (#553)
4.93 out of 5
based on 36 of our most recent Reviews
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- Michael from Libertyville, IL
5.0 out of 5
"It seems Barbara was always on duty when we visited the facility. Barbara was always friendly, helpful and professional.
Barbara had answers for our questions and suggestions to help us through ideas."
January 23, 2019
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- Arthur from Libertyville, IL
5.0 out of 5
"Fantastic experience from start to finish. Marc and his team are top notch. If I ever need storage in the area again I will come back here for sure. Have already recommended to friends and family."
January 23, 2019
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- Jim from Highland Park, IL
5.0 out of 5
"Mark, Anabel, and Barbara are very helpful and friendly."
November 24, 2018
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- Betty from Libertyville, IL
5.0 out of 5
"I had to rent 3 units within a very short period of time. I was so impressed with the personal attention I received and assistance in locating 3 units close to each other. Also impressed with the method of payment, easy monthly deductions from a checking account. To date, I am very satisfied. Keep up the good service."
July 19, 2018
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5.0 out of 5
"Barb at your Libertyville facility went above and beyond to take care of us. You are lucky to have her on your team. I will recommend you if I have the chance and still maintain one of my storage units with you. Excellent facility and excellent experience. Thank you!"
June 23, 2018
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- Geralyn from Libertyville, IL
5.0 out of 5
"The people in the office are the best ever-they are one big reason I stay at this facility!"
June 15, 2018
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5.0 out of 5
"This location is amazing! I only have great things to say. The management is wonderful and it is always neat and clean."
May 28, 2018
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- David from Libertyville, IL
4.6 out of 5
"Keep up the good work!
Marc in Libertyville, IL is great!
Thank you."
May 23, 2018
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5.0 out of 5
"The facilities are kept very clean. Easy in/out. Good locations. Felt safe.
Thank you!"
May 01, 2018
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5.0 out of 5
"the ladies we met when we first came in were warm and cheerful. it set the tone for a successful transaction. since i have been back, they have recognized me and treated me with the same warmth and cheerfulness. Great experience and clean and organized facility."
March 28, 2018
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- Steven from Lake Forest, IL
5.0 out of 5
"I enjoy going to the space. Always clean and with easy access."
March 27, 2018
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5.0 out of 5
"Mark and Barbara are great! They run a great operation. It's always clean, and well maintained. I like the services of receiving packages. Bathrooms are always clean, and puddles of water (drive in) is always minimal and managed. I can't say enough about them."
March 13, 2018
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- Catherine from Northbrook, IL
5.0 out of 5
"The woman who worked in the office was especially thoughtful and helpful, and remembered us in helpful ways. Thanks!"
February 13, 2018
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- Kyle from Lindenhurst, IL
5.0 out of 5
"I was highly impressed with this facility. It was clean, well maintained, and the staff was friendly and helpful."
October 31, 2017
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4.7 out of 5
"It was very clean
easy to access facility & unit
But I hope to not need you in the future by ridding myself of so much stuff. "
October 23, 2017
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- Michael from Deerfield, IL
5.0 out of 5
"I want to thank marc he is always real helpful every time i stop in"
September 27, 2017
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- Tracy from Lake Bluff, IL
5.0 out of 5
"Thanks for calling and informing us that our locker was not properly locked."
September 27, 2017
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- Mark from Highland Park, IL
5.0 out of 5
"exceptionally clean and well maintained facility. Incredibly easy facility to off load stored items"
September 27, 2017
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- Gerard from Libertyviile, IL
5.0 out of 5
"The Manager went out of his way to find an immediate solution for us. He is awesome!"
August 25, 2017
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- Andy from Fort Myers Beach, FL
5.0 out of 5
"Excellent management and staff! Very helpful and accommodating. Facility is much better than others I've used. "
August 17, 2017
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- Nancy from Lake Forest, IL
4.8 out of 5
"This was my first time using a storage facility and Life Storage was one of two recommended by my movers. I didn't know what to expect. But, competent and attentive employees and a facility that is clean and well designed assured me I made the right decision. Like many people - there are possessions that are considered "priceless" and I felt complete confidence with Life Storage. Thanks for making a new adventure and new beginning in my life a grade "A" experience. :)"
June 27, 2017
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- Jill from Libertyville, IL
4.7 out of 5
"Facility is nicely lit and very clean. There is always a cart available to move stuff. Love that I can drive my car totally inside out of the weather. One time I was called by the front office to come and check my lock. When I arrived during business hours the attendant was away at lunch and I had to wait 40 minutes to see someone. If I knew the lunch hour I could have avoided that. Otherwise love this place."
June 27, 2017
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- June from Lindenhurst, IL
5.0 out of 5
"The prices for our units were very reasonable. Units are clean and close together. "
June 17, 2017
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- Carole from Vernon Hills, IL
4.8 out of 5
"The storage area is quite dark when there is no sun and I am going to purchase some kind lf light to be used when that occurs. Other than that all is wonderfully clean and well done.
thank you"
April 28, 2017
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- Martha from Mundelein, IL
5.0 out of 5
"Persons I had contact with were great. Even when I had to go to a larger unit, all was done very nicely and in a timely fashion. I have since been back to my unit and was treated like a friend.
Thank you"
April 17, 2017
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- Achim from Vernon Hills, IL
4.2 out of 5
"Everything was fine, associates were friendly and helpful.
Sometimes I needed to wait, associates were somewhere .... "
March 28, 2017
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5.0 out of 5
"Awesome storage experience. It was clean, neat, and easy to access and use."
March 23, 2017
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5.0 out of 5
"I was a tenant for almost seven years closing my business there last week. It was a great place! Marc was always very attentive and polite. All of the personnel over the years have been excellent."
March 02, 2017
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- Jo Anne from Libertyviile, IL
5.0 out of 5
"the facility was always clean and well lit. I felt my belongings were secure and well protected from any environmental factors."
January 23, 2017
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- Arcadio from Grayslake, IL
5.0 out of 5
"Well, you are very friendly which is rare these days. We had concerns and you put those concerns to rest. I hope that will be true in the long run. The place is so clean, and this had been a problem with us at other places. I really like the security that you have, I noticed all the screens at your desk. I really do hope you keep an eye on those. At our other place, people came and went at will because of a broken gate, that concerned me. All in all you guys are great! "
January 19, 2017
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- Thomas from Libertyville, IL
5.0 out of 5
"Fast, friendly, courteous service. Asked about my storage needs to offer the right size unit. Very clean facility, easy access to my unit, well lit "
December 28, 2016
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- Donna from Libertyville, IL
5.0 out of 5
"The gentleman who started the storage rental for me was very kind and helpful. All of the staff was courteous whenever I came in. "
October 23, 2016
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5.0 out of 5
"Very professionally facility. Staff was always extremely courteous and helpful. "
October 23, 2016
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- Felicia from Lake Bluff, IL
4.8 out of 5
"it was an easy process to reserve online and then fast service and I was on my way."
October 08, 2016
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- Marla from Libertyville, IL
5.0 out of 5
"The staff was very friendly and helpful when I called with questions or concerns about my account. I never felt like I couldn't ask them a question. They always kept me in mind made me feel very comfortable and like a family environment with calls to remind me of payments. I am very likely to use the storage facility again in future!!"
October 01, 2016
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- Michael from Libertyville, IL
5.0 out of 5
"I found it amazing that after 5 years in storage, that everything was fine,
no damage at all. The temperature must be perfect for our area.
Marc and Barb were also great to work with.
"
September 26, 2016
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