Customer Reviews - Life Storage #404, Lake Forest
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We at Life Storage want to maintain the best storage facilities in Lake Forest, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Lake Forest (#404)
4.90 out of 5
based on 57 of our most recent Reviews
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- Susan from Woodinville, WA
5.0 out of 5
"Kathy was always helpful and delightful. Was a pleasure working with her."
May 23, 2019
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- Laura from Los Angeles, CA
5.0 out of 5
"I rented at the Lake Forest location and i must say, it is a top notch facility!"
May 23, 2019
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5.0 out of 5
"Very well organized, my options were explained and process was completed quickly"
April 27, 2019
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- John A from Lake Forest, IL
5.0 out of 5
"Could not have been more please with Kathy, Eric, and the facility in general."
March 23, 2019
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- Adam from Highland Park, IL
5.0 out of 5
"I don't remember the gentleman's name, young man. He is in the very valuable asset to your company."
February 27, 2018
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5.0 out of 5
"I always receive professional service with a friendly smile from the manager - Cathy. The facility is clean, safe, perfect climate control and has large bays to park cars/ 16 plus foot trucks with ramps that are out of the elements - out of the rain, snow, heat, cold WITH the large overhead doors closed and your items protected, while you move into your storage unit!"
October 16, 2017
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5.0 out of 5
"Cathy and Eric at your Lake Forest, Illinois location are incredible. They are incredibly helpful, friendly and hard working. Life Storage is lucky to have them as associates."
September 25, 2017
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- Kathleen from Lake Forest, IL
5.0 out of 5
"Cathy/Kathy sp? was FANTASTIC. she was there every time i came in, always super helpful, friendly and knowledgeable. GREAT EXPERIENCE, THANK YOU!!!"
September 01, 2017
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- James from Machesney Park, IL
5.0 out of 5
"Cathy who helped me out is a total ANGEL!!! She helped me immensley"
August 30, 2017
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- Carolyn from Highwood, IL
5.0 out of 5
"I felt comfortable during the process. Very professional and personable staff member. It made the entire process very smooth and pleasant"
August 26, 2017
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- Rodney from Prairie Du Sac, WI
5.0 out of 5
"I would like to express what a pleasure it was to work with Jimmy. He was very attentive and friendly. He went out of his way to make sure our move into storage went smoothly. He even landed a helping hand with our heavy items. Thank you so much Jimmy! "
August 23, 2017
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- Lawrence from Highland Park, IL
4.6 out of 5
"Glad to be with your company. I expect long term storage with you. "
July 27, 2017
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- John from Lake Forest, IL
5.0 out of 5
"Great Facility. The management team is outstanding. Thank you, Cathy and Eric!"
June 01, 2017
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- Theresa from Lake Forest, IL
5.0 out of 5
"The staff is courteous, professional and very helpful.
I have gone up and down in space requirements and they always give me all the options and help me make good decisions. "
May 27, 2017
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5.0 out of 5
"Much more business like than I expected.
Facility is clean and well maintained"
March 27, 2017
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- Diane from Lake Forest, IL
5.0 out of 5
"Cathy and Eric were extremely helpful especially since we were down sizing our space. They helped us manage the move most efficiently."
January 18, 2017
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- Vicki from Lake Forest, IL
5.0 out of 5
"Would definitely use your storage again and have already recommended Bob's to my friends. Thank you so much"
September 25, 2016
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5.0 out of 5
"If I ever need storage space again, I hope you have a facility in my area.
Thank you!!!"
July 23, 2016
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4.4 out of 5
"Everything was fine except for the price increase somewhere along the line."
July 23, 2016
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- Sheldon from Highwood, IL
5.0 out of 5
"Your staff is great and your facilities are top notch!"
June 28, 2016
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4.9 out of 5
"Rented at a competitor for several years and the service I now received was very different in a positive way.
Uncle Bob [Life Storage]should advertise more"
April 25, 2016
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5.0 out of 5
"Melissa is always friendly and courteous every time I am at the facility. First impressions are so important, and having her there to greet and help a potential customer, or existing one, is a asset to your company.I've told many people about Uncle Bob's [Life Storage]."
March 28, 2016
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- Steven from Highland Park, IL
5.0 out of 5
"The staff Melissa and Cathy are always a warm welcome and always asking to do whatever they can to make my visit as easy as possible. Highly recommended to any one looking for a safe environment and great service. "
February 19, 2016
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- Susan from Lake Forest, IL
5.0 out of 5
"Melissa was just wonderful. She was very smart, organized, and friendly. It made the process easy."
December 27, 2015
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5.0 out of 5
"Everything was clean inside the office, in your storage units, and all facilities. We appreciated the customer care. "
November 20, 2015
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- Charles from Highyland Park, IL
5.0 out of 5
"The facility as well as the office and staff were all extremely together. I was totally pleased with everything."
October 26, 2015
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- Kristin from Lake Forest, IL
4.5 out of 5
"very helpful staff as I had to deal with them from long distance"
September 25, 2015
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5.0 out of 5
"Always so helpful. I had a unique personal situation. Jeff was always there to help."
September 25, 2015
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5.0 out of 5
"Great Location! Really like the temperature controlled facility. Everything looks to be in good condition. The staff is very helpful and friendly."
September 01, 2015
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- Sandra from Northfield, IL
4.9 out of 5
"The gentleman who runs the Lake Forest, IL location goes above and beyond to help when I need assistance. I am very happy he is there and so willing to make things go smoothly."
August 27, 2015
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- Robert from Lake Bluff, IL
5.0 out of 5
"The helpfulness of the manager and the availability of the van."
July 28, 2015
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- Katherine from Lake Forest, IL
5.0 out of 5
"The whole experience has been just terrific. The manager went above and beyond in working with me to get the right dates for my rental. I love this facility and have already recommended it to several friends. Thank you! "
June 26, 2015
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5.0 out of 5
"Jeff was super nice and very helpful. He made this all very easy. "
May 27, 2015
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- Dan from Highland Park, IL
4.6 out of 5
"the man behind the counter has been extremely helpful and always asks if he can help with anything.it's hard to find help of that caliber."
April 28, 2015
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- Sophia from Lake Forest, IL
5.0 out of 5
"The onsite manager is a life saver. he has gone above and beyond for me. He has helped me with several moves during very stressful times. I worked for a book company so was frequently working out of my storage units, sometimes alone during very late hours and I never felt unsafe. I have rarely if ever even seen a bug or spider in the entire facility, which is near impossible! I just can't say enough about the Lake Forest facility's service and its all because of him. I havent met anyone else at Bobs that works to this caliber. He is truly dedicated. "
March 27, 2015
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5.0 out of 5
"The onsite manager, Jeff, was fantastic, very knowledgeable and accommodating. Use of the truck to move into the space was an additional factor in my decision to rent a space from Uncle Bob's [Life Storage]. "
March 27, 2015
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5.0 out of 5
"The store Mgr, Jeff, was awesome. Very helpful. A+++ for his service !"
December 23, 2014
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- Thomas from Lake Forest, IL
5.0 out of 5
"I think the property and manager, Jeff, are top notch. It has not been as personal and at ease as it was before Uncle Bob [Life Storage] acquired the property. There is an obvious "do things by the book" feeling in the other staff and frankly, this is storage. A people business, not computer assembly. "
November 25, 2014
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- Roger from Lake Forest, IL
5.0 out of 5
"A very nice facility. Easy to get in and out. Very clean ."
November 23, 2014
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4.7 out of 5
"The olny problem with your service is that you guys are so good that you are pretty much sold out at my location. Hence, I can't move into to a larger unit."
August 27, 2014
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4.3 out of 5
"The only reason I didn't give highest scores on satisfaction was the price and how it increased so much so fast after I rented. The price is actually what prompted me to finish up my mother's estate and get the items out of storage."
August 23, 2014
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- Patricia from Missoula, MT
5.0 out of 5
"I was impressed with the security of your units. The manager was very kind and helpful. We would use you again"
August 01, 2014
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5.0 out of 5
"Uncle Bob's [Life Storage] is the gold standard for storage units. All storage places should be this good!"
July 23, 2014
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- Bryant from Lake Forest, IL
5.0 out of 5
"Great Place, great location, access is perfect for my needs. "
June 27, 2014
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4.6 out of 5
"Everything is fine with the service
I do wish I could contact the store directly through email --it seems a bit ridiculous that the option is not available "
June 05, 2014
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- Paul from Highland Park, IL
4.6 out of 5
"We stopped simply because we didn't need extra storage any longer. Would go back again if needed.
I think Jeff was the mans name at the Lake Forest location - very nice."
May 31, 2014
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- L. Roger from Winnetka, IL
4.0 out of 5
"We are out of town for long periods and in Winter we are gone for 3-4 months. When home we don't get to your location very often."
March 03, 2014
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- Harley from Lake Forest, IL
5.0 out of 5
"Jeff was friendly and did an efficient and excellent job getting me set up in my unit."
February 28, 2014
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- Marcin from Lake Bluff, IL
5.0 out of 5
"The manager (Jeff I believe) was a genuinely nice person and help me with my storage needs. I wasn't sure if I needed a larger unit and he reassured me that if I needed a larger unit he would be able to accommodate me and help me out with the logistics. Truly a great experience with a great person running the show at Lake Forest!!"
February 28, 2014
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- Edwin from Santa Barbara, CA
4.8 out of 5
"The Lake Forest facility on Skokie Valley Highway is MAGNIFICENT."
February 28, 2014
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4.6 out of 5
"my daughter attends Lake Forest College and is in her last year there. your team has been very helpful each spring and fall in getting her back in and out to her college dorms.
thank you very muhc"
February 28, 2014
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- Susan from Lake Forest, IL
5.0 out of 5
"The staff here are amazing and courteous and couldn't help us enough. We own 2 units here and we are delighted with the service. Thank you."
February 16, 2014
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5.0 out of 5
"I like the way you send me my monthly invoice on the computer. It is actually better for me to get it e-mailed rather than sending it in the snail mail. Walter"
January 18, 2014
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- Barry from Highland Park, IL
5.0 out of 5
"Jeffrey provided excellent service. During our "move in", Jeffrey stopped by and checked to see that everything was progressing smoothly. Thanks for the use of your truck. Thank you. Barry"
January 04, 2014
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- Pamela from Foster City, CA
5.0 out of 5
"I would not entertain looking elsewhere for another storage facility. We had a great experience using your services. I will likely need your services at the end of the school year. See you then."
September 23, 2013
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- Jeff from Lake Forest, IL
4.8 out of 5
"We've left the area but will recommend you to our family and friends. Thanks to Frank and Jeff."
September 23, 2013
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5.0 out of 5
"The guys could not have been more accommodating. So far, my experience has been great."
September 17, 2013
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