Customer Reviews - Life Storage #504, Arlington Heights
-
We at Life Storage want to maintain the best storage facilities in Arlington Heights, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Arlington Heights (#504)
4.97 out of 5
based on 32 of our most recent Reviews
-
- Arthur from Arlington Heights, IL
5.0 out of 5
"I was very grateful for the service and amenities offered by Life Storage. Thanks so Paul and Candice for being such a blessing to my wife and our family during this time of moving."
November 23, 2018
-
5.0 out of 5
"Very impressed. The facility was very neat and clean. I spoke with Paul and he was very helpful and explained everything to me. He is an asset to your company."
June 10, 2018
-
4.6 out of 5
"Paul at the Arlington heights location did a wonderful job with helping me and taking his time with showing me how everything works and how to access the elevators and to use the locks he was very helpful and polite"
May 31, 2018
-
- Bridgette from Mount Prospect, IL
4.8 out of 5
"The staff is great and well trained but I think you could probably hire a few more people for peak times. I am happy with the facility and the staff but I do think your prices are a bit high for what we are actually receiving. Lower your prices a bit and you'll be offer an amazing staff with great service at a very reasonable price."
May 29, 2018
-
- Halina from Algonquin, IL
5.0 out of 5
"Nicole was very helpful with explaining the contract and terms"
May 28, 2018
-
- Michael from Wheeling, IL
5.0 out of 5
"Monthly rate was great, facilities were immaculate."
April 23, 2018
-
- Jerome from Arlington Heights, IL
5.0 out of 5
"Nicole Smith did a great job representing Life Storage, extremely knowledgeable,"
April 12, 2018
-
- Leslie from Hoffman Estates, IL
5.0 out of 5
"Reasonably priced, helpful staff, clean and well maintained facility "
February 27, 2018
-
- Allan from Buffalo Grove, IL
5.0 out of 5
"Wow, what a great experience. Had rented another space at a competitor when I found this space I was thrilled. A great climate controlled facility at a lower price! Keep up the good work."
January 25, 2018
-
- Sharon from Schaumburg, IL
5.0 out of 5
"I had a sticky situation and I was helped through it with understanding and help. I was also called once and notified I had put my lock on wrong and my unit was unsecured. Great staff!!"
January 24, 2018
-
5.0 out of 5
"Very friendly staff offered me multiple storage solutions to fit my needs."
December 07, 2017
-
- Jason from Prospect Heights, IL
4.8 out of 5
"Very happy to have moved to Life Storage from my previous storage facility. Service, building conditions and convenience are all much improved."
November 29, 2017
-
5.0 out of 5
"Very friendly associate. And very easy process all around - from paperwork to the logistics of getting into the facility and into my storage unit."
October 30, 2017
-
5.0 out of 5
"Your Manager and Your Asst MGR Mark are awesome. Mark is great. He answers all my questions. I wish he could work for me. "
October 22, 2017
-
- Bradley from Buffalo Grove, IL
5.0 out of 5
"The manager was very helpful and friendly. The facility was very clean and the lighting was excellent.
"
September 27, 2017
-
- James from Arlington Heights, IL
4.8 out of 5
"The staff was extremely helpful even when I was leaving the facility they actually go the time to help me load two items that I was having a problem lifting into the truck"
September 23, 2017
-
- Joseph from Buffalo Grove, IL
5.0 out of 5
"Mark was the representative
In the office the day I rented. He is professional and courteous and I would recommend anyone in need of storage to see him for a great rental experience.
"
September 22, 2017
-
5.0 out of 5
"I was a previous customer of public storage for years. my initial contact with you was over the phone and the person that helped me was super nice and not too pushy. When I arrived to sign the paperwork and check out my unit the facility was amazing super clean and beautiful. You even have a truck we can use for moving in which is awesome. my only complaint was they didn't tell me to call my insurance ahead of time to see if they would cover the van. I ended up paying for the liability insurance you offer cause my insurance didn't cover the vehicle. overall extremely pleased."
August 22, 2017
-
- Sheryl from Arlington Heights, IL
5.0 out of 5
"The staff has been very helpful. The facility has good security features, excellent lighting, and is well-maintained."
July 27, 2017
-
- John from Arlington Heights, IL
5.0 out of 5
"I found that the manager and asst. mgr were very helpful on all things that made my move from another storage place to "LIFE"
Thank you!! "
July 27, 2017
-
- Anna from Arlington Heights, IL
4.9 out of 5
"The associate that assisted me was extremely helpful and informative. He answered all of my questions without hesitation. Would absolutely recommend! "
July 27, 2017
-
- Steve from Mt Prospect, IL
5.0 out of 5
"The staff at the Arlington heights facility that we used was helpful and honest. When I went to empty my unit there were carts available to me. Great place. "
July 23, 2017
-
- Daniel from Arlington Heights, IL
5.0 out of 5
"I would extend your complementary use of the truck to moving out as well as moving in."
June 23, 2017
-
- James from Prospect Heights, IL
5.0 out of 5
"Nicole did a FABULOUS job showing and explaining all the points of the facility. "
June 19, 2017
-
5.0 out of 5
"By providing all of the features previously described. "
May 25, 2017
-
5.0 out of 5
"The staff was very polite and professional. The facility is located in a very convenient location. Thanks!"
May 23, 2017
-
- David from Arlington Heights, IL
5.0 out of 5
"Very impressed with staff and facility, everything clean and tidy."
April 11, 2017
-
- Christy from Lake Zurich, IL
5.0 out of 5
"The Assistant Manager waited for me and suggested the proper lock...he was very thoughtful and helped me with all the paper work. He walked me through how to use the lock and the codes for access.
The facility was spotless and well maintained even in the locker areas, bathroom and waiting areas.
I also talked with the Manager and both she and the Ast Mng were very knowledgeable and informative. "
March 30, 2017
-
- Alan from Arlington Hts, IL
5.0 out of 5
"I am new to the Arlington Heights facility and I am very pleased with the staff and the building."
March 28, 2017
-
- Lynn from Prospect Heights, IL
5.0 out of 5
"The security features and cleanliness are outstanding! Mark was extremely knowledgeable and patient with all our questions as this was our first time renting a storage unit. We have recommended this facility to friends and neighbors!"
March 02, 2017
-
- Phillip from Arlington heights, IL
5.0 out of 5
"Your people were well organized friendly in New everything about my rental agreement"
January 25, 2017
-
- Gordon from Mount Prospect, IL
5.0 out of 5
"The building was brand new so everything was perfect. I was happy that the loading area is inside and that there is ample security in the building. The push carts are very helpful. I'm also happy that there's a restroom on site for those long sorting/reorganizing visits. It was awesome that Life Storage let me use their truck to move my stuff from a different storage facility. Price is very reasonable."
January 25, 2017
Rent Now! 
Free Truck Rental 
Save Up to $25