Customer Reviews - Life Storage #407, Atlanta
-
We at Life Storage want to maintain the best storage facilities in Atlanta, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Atlanta (#407)
4.92 out of 5
based on 89 of our most recent Reviews
-
5.0 out of 5
"Your Staff is excellent. I forgot the gentleman's name who assisted me but he was a tall African American who worked at the 14th street location. Great energy, positive attitude and was patient with all of my questions. He made the process very smooth. :-)"
April 23, 2019
-
5.0 out of 5
"I was truly appreciative of the building and the the location. And the cleanliness really stood out in my mind. As well as the resrrore provisions."
March 21, 2019
-
4.6 out of 5
"Chris was great and i will use your company from now on"
November 10, 2018
-
- Kendyl from Sandy Spring, GA
4.8 out of 5
"The offers and benefits were beyond my expectations"
March 21, 2018
-
5.0 out of 5
"Your manager Rovelda @ went above and beyond in handling my recent storage rental. I had a major problem with my movers who I had to cancel abruptly due to a scam and she not only extended my storage unit's date of vacate, but assisted me by arranging a very last minute move w/a relative in 19 degree weather!!!NOW THAT'S CUSTOMER SERVICE!!! I LOVE LIFE STORAGE AND THAT MANAGER DESERVES A RAISE!!! "
January 23, 2018
-
5.0 out of 5
"Both young ladies at the front counter were helpful and just nice people. I’m happy I chose this storage unit."
November 19, 2017
-
5.0 out of 5
"Manager was great and he explained everything in detail. The store is very well kept up. I was originally over-charged and the manager called me immediately to ensure I was charged correctly."
November 03, 2017
-
5.0 out of 5
"Extremely personable and professional! The facility is safe and always spotlessly clean! Great job John!
Edrea"
October 01, 2017
-
4.4 out of 5
"I feel totally confident my household items are secure, and that any information needed to continue with my contract arrangement is satisfactory."
September 27, 2017
-
5.0 out of 5
"The managers at the facility were extremely helpful throughout my entire time being a customer with Life Storage #407.
I have already recommended this facility to my friends! "
July 24, 2017
-
5.0 out of 5
"Life Storage was easily leaps and bounds above comparably priced competition. Always neat, clean, and well lit. Video cameras and alert buzzers placed everywhere made me feel safe and my items secure at all times. Having a code of my choosing made entry easy and there were always ample carts, dolleys and mattress carts available to use for free. I highly recommend Life Storage. I have used a few different storage providers over the last 20 years and I now have a house with a basement and garage, but if I ever have storage needs in the future I will even travel to Life Storage passing 100 other storage facilities. I encourage anyone to just come in a take a tour and you won't go anywhere else. Thank you guys!"
July 24, 2017
-
5.0 out of 5
"Politeness and cleanliness are always high in my book and Life Storage had both! Great Job!"
July 01, 2017
-
- Annaliza from Trenton, NJ
5.0 out of 5
"Your reps were on the money. Not a single problem. It was a pleasure. Wish we had found you earlier."
June 27, 2017
-
5.0 out of 5
" He has exceeded our expectations! From the first interaction I've been impressed. Very well organized and very clean… I would not leave my belongings anywhere else. I will recommend you to everyone that needs a storage. This was stellar! The manager was so helpful and professional… Thank you again!"
June 23, 2017
-
5.0 out of 5
"I've stored with your company for 4 years and enjoyed the experience. John is always helpful, courteous, and willing to answer any questions I have. I recommend this facility to family and friends!"
June 13, 2017
-
- Donald from Fort Mill, SC
5.0 out of 5
"I originally leased for my female sales rep. I wanted it to be a safe and secure facility. It was. After she left, I also found it to be safe.
John and his team did well. The new rep (sorry I don't remember her name made checking out easy.
Thanks again. "
May 23, 2017
-
5.0 out of 5
"My visit exceeded my expectations, awesome customer service!!!!"
May 14, 2017
-
5.0 out of 5
"very convenient location. The building felt very safe and secure...even at closing 10pm."
March 26, 2017
-
- Kayleigh from Atlanta, GA
5.0 out of 5
"John is the best! I wish more people cared about their job and customer satisfaction as much as he does. He goes above and beyond for sure! "
March 23, 2017
-
5.0 out of 5
"Very simple and professional process to move in. Great service!"
March 17, 2017
-
5.0 out of 5
"Manager was extremely knowledgeable, helpful and made to whole process very easy. "
March 15, 2017
-
5.0 out of 5
"Very professional and well run. Very customer service oriented staff."
January 26, 2017
-
5.0 out of 5
"Jon and Israel were great! Friendly, knowledgable, helpful with needed services and products without being pushy. Best experience I have ever had with a storage facility. "
November 29, 2016
-
5.0 out of 5
"John the day manager is the most professional customer service oriented person. It is a pleasure to do business with you, and him.. "
October 24, 2016
-
- Tuesday from University Park, IL
5.0 out of 5
"GREAT CUSTOMER SERVICE!!! Uncle Bob's storage is very clean with a professional staff... JOHN is AMAZING!"
October 20, 2016
-
- Noah from North Canton, OH
5.0 out of 5
"We accidentally reserved the wrong location and your team immediately helped us and got us a unit at the correct location. We really appreciated that."
September 23, 2016
-
- James from Baton Rouge, LA
5.0 out of 5
" This was a remarkably pleasant and surprisingly helpful encounter. I was unaware that self storage could be as good as this, I can't imagine a way to make it better. 2 thumbs way up! Also - an incredibly clean facility. "
July 03, 2016
-
- Jonathan from Atlanta, GA
5.0 out of 5
"John at the front desk was extremely helpful and went the extra mile to make sure that all of our questions were answered. He also stayed well past normal closing hours doing this."
June 30, 2016
-
5.0 out of 5
"Very professional and friendly and flexible when I had to change storage unit sizes at the last minute."
January 25, 2016
-
4.3 out of 5
"Too many rules and lack of flexibility in the operation. All I needed to do in the case of recent visit was to pay for past failures of the company to pay. Not my fault. But very involved simply to pay."
January 25, 2016
-
5.0 out of 5
"MY EXPECTATIONS WERE MET BY RECEIVING EXCEPTIONAL CUSTOMER SERVICE. "
October 19, 2015
-
5.0 out of 5
"Jon is AWESOME. Really goes out of his way to make customers happy. Very friendly and takes time to answer your questions. He really helped me a lot when I was trying to figure out what size unit I needed for my household items. Spent time showing me different units. I never felt rushed. The building and units are secure well lit and clean. "
August 30, 2015
-
- Bige Deniz from Atlanta, GA
5.0 out of 5
"The store manager was very helpful and provided us all the help we needed in a very professional way. I recommend this storage facility to everyone."
August 24, 2015
-
5.0 out of 5
"We rented a unit at Uncle Bob's on 17th St NW in Atlanta for two full years. We were 100% satisfied with everything about the facility and the personnel. Our things were safe and secure; the building was maintained beautifully; we enjoyed having NPR on the radio whenever we visited; and the staff were attentive and solicitous. We've already recommended this facility to everyone we know. Thank you so much!"
August 23, 2015
-
5.0 out of 5
"John you manager of my location is a priceless asset to the company. Very personable and professional! "
August 02, 2015
-
5.0 out of 5
"very helpful staff, very knowledgeable and competent, clear communication, despite it being a "peak" business time."
July 30, 2015
-
- Zakiyyah from Atlanta, GA
4.8 out of 5
"Very happy with the Service. Professional and kind Staff."
July 29, 2015
-
- Matthieu from Decatur, GA
4.4 out of 5
"I haven't gone back and collected what I've stored yet but, in terms of signing up and storing my materials, everything was very well done. The staff member that helped me was actually new to the job yet he knew what he was doing and was very happy to help, which made everything very welcoming. I was also happy with the help provided in terms of bringing my supplies over and having access."
July 28, 2015
-
- Virginia from Stone Mountain, GA
5.0 out of 5
"I went to yelp and add my comments.
John was wonderful. Had to move storage closer to were I am living now, I down size two year ago should have done it then, but because John was so kind and patience I stayed, you just don't fine people like John he was just wonderful.
Thank you John!!! Virginia H."
July 23, 2015
-
5.0 out of 5
"This Uncle Bob's is the most professional storage facility I've ever rented with. Everyone that works there is very familiar with all the features and benefits that Uncle Bob's provides. They also always go above and beyond in regards to customer service as well. "
June 26, 2015
-
5.0 out of 5
"Management was great. This facility has been around a long time - it's spotless, looks brand new and is well taken care of.
Everyone is nice, friendly and knowledgeable.
Pleasure doing business here."
May 28, 2015
-
5.0 out of 5
"John did an excellent job of retaining me. I only came in to get some pricing to compare to others, but after speaking with him, there was no need to waste time with others. I was sold that you are the best choice in the area.
Thank you for making my job easier.
Michael "
May 27, 2015
-
5.0 out of 5
"Great suggestions with moving in using your truck instead of renting a bigger car"
May 27, 2015
-
- Patricia from Atlanta, GA
4.8 out of 5
"The process was quick and painless. The location is perfect for me.
In addition, I rented a dolley and didnt realize that the office closed at 6pm. When i tried to return it at 9pm, I realized my mistake.
I spoke to the Manager the next as soon as the location opened and he allowed be to turn in that morning with no additional fee. This is above and beyond...and greatly appreciated.
"
May 27, 2015
-
5.0 out of 5
"I felt I was told everything I needed to know about the unit and renting."
March 27, 2015
-
- Cherryl from Chatsworth, GA
4.8 out of 5
"Excellent service & facility, no complaint so far."
March 26, 2015
-
4.8 out of 5
"The manager there is always very helpful, when I have been late, he had always called me to let me know that I was going to be late at a certain date and then go over the different fess for the different dates. He did this with me several times and never seemed frustrated. Always very cordial. I would recommend this site to anyone on his performance alone."
February 25, 2015
-
4.6 out of 5
"I love Uncle Bobs [Life Storage] however I believe that it is extremely expensive for my one bedroom storage space."
January 26, 2015
-
4.6 out of 5
"Management at my storage location was exceptional. Always helpful. Always friendly."
January 23, 2015
-
- William from Flushing, NY
5.0 out of 5
"I was really satisfied with this storage. This place was very clean and well organized. I strongly recommend this place."
January 23, 2015
-
- Giovanna from Atlanta, GA
4.8 out of 5
"Very friendly and helpful staff! The store is maintained well, very tidy."
January 11, 2015
-
5.0 out of 5
"Management at the nothside location is top notch I will always use Uncle Bobs [Life Storage] now. They are the company I trust."
December 26, 2014
-
5.0 out of 5
"John was very thorough in explaining the details of my contract. "
December 02, 2014
-
4.7 out of 5
"I had little interaction with staff, but they were always friendly and helpful when I did."
November 23, 2014
-
4.9 out of 5
"Cameron and John are great! Always helpful and professional."
October 27, 2014
-
5.0 out of 5
"I was extremely pleased on how impeccably well everything is kept and how helpful the employees are. "
October 25, 2014
-
5.0 out of 5
"Staff is extreamly professional and helpful thanks for all you all do keep up the good attitude..."
September 25, 2014
-
5.0 out of 5
"Hi. Great facility and staff. If I ever need to rent storage space again I will definitely return"
September 23, 2014
-
5.0 out of 5
"Very happy with the space and the service I have received these last three years. Great place to store! "
August 27, 2014
-
5.0 out of 5
"The store manager John greeted me. He is super friendly, helpful, informative and patient. He explained everything to me in details and responded to my questions with constructive suggestions. The storage unit is clean and tidy. No odour at all. The space looks bright and smells fresh. I would definitely choose Uncle Bob's service for next time. "
August 26, 2014
-
5.0 out of 5
"Your manager through my time here has been excellent, and works hard to get people what they need. He's a great guy, and he's got a good staff, too. "
August 25, 2014
-
- Michael from Wormleysburg, PA
5.0 out of 5
"The manager here is outstanding--really bent over backwards to make sure I was satisfied. Went way beyond the call of duty on all fronts!"
August 23, 2014
-
5.0 out of 5
"Service was consistent (with top notch service received last year), reliable, efficient, and pleasant."
July 25, 2014
-
- Christopher from Atlanta, GA
5.0 out of 5
"Everything was extremely clean. It felt safe, and John was professional. Great experience."
July 25, 2014
-
5.0 out of 5
"John was a great representation for your business! I have already sent others to this facility! Thank you!
"
July 24, 2014
-
5.0 out of 5
"Very friendly and informative service, felt like I made an informed decision. Best deal in town to boot."
June 29, 2014
-
- Victoria from Atlanta, GA
5.0 out of 5
"I was impressed with the cleanliness, and every time I stopped by storage I saw that the attendant was helping someone. There was always someone available and helpful."
June 26, 2014
-
- Tiffany from Marietta, GA
5.0 out of 5
"John knows his clients on a first name basis and thoroughly ensures the customer is satisfied and the company is treated respectfully"
June 21, 2014
-
5.0 out of 5
"great staff, great customer service. Best team I have ever meet in my years using storage around the US. Thanks I will be back!"
April 24, 2014
-
5.0 out of 5
"Your staff is great! Your facility is immaculate. No one should EVER go to Public Storage."
April 24, 2014
-
4.5 out of 5
"You guys run a great operation. I just moved all my stuff into my house and did not need the storage any more "
April 23, 2014
-
4.0 out of 5
"The extra charge for insurance may make you a few bucks but it makes the cost too high for me."
April 23, 2014
-
- Aaliyah from Philadelphia, PA
5.0 out of 5
"Everything was taken care of it just was kinda expensive and did not know about certain payments."
April 07, 2014
-
5.0 out of 5
"Because it was exceptional customer service that was provided service."
March 26, 2014
-
5.0 out of 5
"John was the most professional helpful person I have ever dealt with in a storage situation. He made sure all of my needs were met and more. Super accommodating and made sure I had everything I needed for a smooth transition into my space. John was the best."
March 26, 2014
-
- Sterling from Atlanta, GA
5.0 out of 5
"john at the 14th street location in Atlanta was very helpful recently in getting an invoice!"
March 17, 2014
-
4.8 out of 5
"I have been a longtime and repeat customer to this facility even through ownership changes and the staff is top tier and the facility is very clean. Prices are reasonable."
March 02, 2014
-
5.0 out of 5
"WE LOVE Uncle Bob's [Life Storage] - GREAT EXPERIENCE"
February 28, 2014
-
- Kristen from Palm harbor, FL
5.0 out of 5
"always friendly, the manager of the property was especially helpful and friendly.
i ended up renting from you in my new home in Virginia due to good experience with Uncle Bobs [Life Storage]"
February 23, 2014
-
5.0 out of 5
"John is not only a wonderful manager but a very kind and caring individual. He treats all of the people he comes into contact with with respect and is extremely personable and professional...Uncle Bob's is lucky to have him!"
January 30, 2014
-
5.0 out of 5
"Cameran Marie was the person who helped me get my unit rented. She was excellent! I even got to rent the truck. It was easy to drive, even though I had NEVER driven a truck before. The large mirrors helped a lot! Excellent experience."
January 30, 2014
-
- Felicity from Atlanta, GA
5.0 out of 5
"Paying online is easy and the emails I receive to remind me that the rent is due soon is easy to read. I couldn't ask for better assistance from the staff."
January 18, 2014
-
5.0 out of 5
"Great experience - team at this location is awesome! "
December 23, 2013
-
- Anthony from Marietta, GA
5.0 out of 5
"I had never used a storage facility prior to coming to Uncle Bob's [Life Storage], and I had certain low expectations about storage facilities in general. However, between the staff and the quality of the facility in general, Uncle Bob's [Life Storage] blew me away and made my time there extremely pleasant."
December 23, 2013
-
4.9 out of 5
"Anthony went above and beyond. He even called a few days later to check up and make sure I was taken care of. There was a glitch with my access code and password, but he made sure it was taken care of quickly and followed up with me. He also saw that he missed a call from me on the phone and called me back, even though I did not leave a message. Unbelievable. That's service."
November 29, 2013
-
5.0 out of 5
"I recently moved out of 3 spaces at the 10th Street location, and always felt safe and welcome. John has been an amazing representative for your Company. He takes his position very seriously and always ensures things are handled properly. I have recommended SpaceMax, and now Uncle Bob's [Life Storage], to many people. I would also recommend John for a higher position within your Company, as I feel he has great potential and a lot to offer."
November 28, 2013
-
4.3 out of 5
"I just overall enjoyed the use of the facility. Have used it twice now and would use it again if I needed to.
Many thanks,
Pam"
October 24, 2013
-
- Barbara from River Edge, NJ
5.0 out of 5
"Your place was super clean. Felt very comfortable using it. Definitely will use again."
September 23, 2013
-
- Vicki from White Plains, NY
5.0 out of 5
"Well... at GT I don't know how loud I would be. I would want to make sure we can get a storage locker again for next summer!!! Seriously, the place is great, the location near GT is perfect. We come from NY so it is imperative we find a storage facility. Uncle Bob's offers us that with a short term commitment. Thank you for taking our reservation back last February!"
September 23, 2013
Rent Now! 
Free Truck Rental 
Moving Supplies