Self Storage Facility near Midtown in Atlanta, GA 30312

"Prompt and resourceful"

"I’ve had a great experience with LifeStorage at this facility. Michael is a gem!!! Amazing customer service - super helpful, professional, efficient, and kind. I’ll be using this facility whenever I need to store stuff from now on. Thank you Michael!"

"Michael is the best! He helped we with some challenges I was facing. Life Storage is lucky to have a great individual like Michael working for them!"

"very great customer service,michael is always available to assist or help with any questions"

"Very friendly. The right person for this job. Good listener. Very helpful. Micheal Smith made my visit very memorable. I explained to him I'm a senior and was having difficulty in paying for my storage.He promised to talk to management and management gave me a discount. Now I'm a happy Life storage camper. This was all because of Micheal's customer service skills.Well done to managements for hiring Micheal Smith. He made sure not to let me go but to keep me and made me feel like a valued customer."

"Michael is a very nice guy, he is always very helpful as needed! Thank you for your dedication!"

"As a first time renter, I was stressed about the process of finding a unit. Michael, the store manager at this location was SO helpful!! He suggested a perfect size to fit all my furniture, got me set up same day. Quick and efficient, 5 stars would recommend Life Storage!"

"I was happy with my service. I had a 10x5 unit and it stored everything I needed. Michael was a great help. He helped me find a unit and close out when I was done. I recommend this location. Clean and your items will be safe. Will be using them when needed in the future!"

"Great job"

"Michael Smith at Edgewood Decatur, GA location has STELLAR customer services Advocating soft-skill set. I say that because Michael offers emotional support to all customers he handles, rather in-person or over the phone. He is prompt with response to concerns and matters of the HEART. I hope LIFE STORAGE appreciates your talent Michael you Soar!! MICHAEL L. SMITH Store Manager Life Storage #1074 Customer, in despair that proclaimed triumph over disparity."

"He helped me out so much. He is the best worker at that storage!"

"As a first time renter, I was stressed about the process of finding a unit. Michael, the store manager at this location was SO helpful!! He suggested a perfect size to fit all my furniture, got me set up same day. Quick and efficient, 5 stars would recommend Life Storage!"

"Life storage, and especially Michael, namely have always treated me well and been upfront about policies and being very helpful and accommodating. I came to them while other places were driving their prices up unreasonably and have never had an issue, and always paid a reasonable price. Michael is especially wonderful and is always around to help or help you figure out what you need! I haven’t experienced customer service like this at the storage unit before!"

"Michael is a very hard working young man, He is very dedicated to his job and takes it very serious, This place has never been manager better! Way to go Life storage!"

"VERY NICE AND CLEAN LOCATION! STAFF IS VERY FRIENDLY AND FAST!"

"Staff is very easy and friendly to deal with. Traffic can be an issue due to the set up but if you come during non peak hours it’s a breeze! I would rent here again."

"Just rented a unit from Life Storage yesterday and was incredibly impressed with the facility. Clean, safe, new, everything you could want. But the most impressive part of my experience was the guy behind the counter. Michael was absolutely fantastic. He was incredibly hospitable, knowledgeable, and answered all of my questions with a smile on his face. Thumbs up all the way around for Life Storage and their front man, Michael!!"

"Michael was awesome-very helpful and friendly."

"Quick, Professional, Courteous, Pleasant experience with an efficient expert at storage solutions. He deserves another raise."

"Michael Smith is the best manager I have run into since I have been a customer of Life Storage. He’s always so helpful and goes above and beyond his duties. The facility has been cleaner and better operated since he got to the store on Decatur Street. His work ethic me kept me here."

"Alexandria and Michael at Life Storage on Decatur St. provided excellent customer service with set up, billing, and vacating. Definitely recommended!"

"Michael Smith is a fantastic employee. He was beyond helpful and capable with my storage needs."

"Clean, competitively priced storage unit, with friendly and helpful employees. Would rent again here if needed!"

"Michael is a very nice store manager and very very helpful! Store is always clean"

"I believe Michael is there most days. He is magnificent! Kind, professional, and competent!"

"I absolutely love my storage unit! Micheal and Tamika are a huge help. I was late on my payment for a few months and they accommodated me without even asking. I’ve had this space for over 6 months and I wouldn’t choose anywhere else!"

"Tamika has great customer service and professionalism and I would surely recommend her services"

"I received great service and extra help when I needed it most. They offer a variety of units at lower prices compared to others in the area. Thank you!"

"Fast and easy process. Michael was very efficient in getting me into my unit and ensuring that everything was how I want it. Thanks so much! This is my 3rd time storing at this location, they come through every-time!"

"best storage i’ve ever used! none of my items are damaged!"

"GREAT PRICE AND LOCATION."

"Michael was very helpful and nice and the store was so clean and smelled fresh I likes that!!!"

"GREAT PLACE FOR STORAGE. 💙"

"Great customer service, no hold time when you call them."

"Best storage unit in town!!!"

"Great customer service!"

"Excellent customer service. Easy process setting up. Tiffany was absolutely wonderful."

"Tiffany, went above and beyond today. She was super friendly and helpful!"

"Great Customer Service!"

"Great customer service and always clean."

"The moving process is already difficult however, Tiffany made it easy and simple. She relayed all information need to me and it was a pleasure."

"Sandra was amazing. First time purchasing a storage unit. Sandra was super professional and extremely friendly/accommodating. I will refer my friends if they are ever in need. Thank you again for everything Sandra."

"Sandra was amazing. Great prices and clean! Safety top Notch."

"Sandra has been a great help on showing me where my storage space was at.Great customer service and friendly will recommend friends and family to this location."

"The team at Life Storage on Decatur Street has always gone above and beyond for me and provided excellent customer service! I visit this Life Storage location every single day for business purposes, and Charles Dowden and the entire staff are dependable, helpful, and responsive. It is so nice to know that all I have to do is call, and Charles will be there to answer and assist me with anything I need before or after I stop at my storage unit. As someone who is always on the go, he has saved me so much time and always greeted me with kindness. Lastly, I have always felt very safe at this unit and I feel like their security is excellent."

"The associate Manager Charles Dowden is always very helpful, knowledge, and a great asset to life storage location 486 Decatur St. asset"

"Great location!! Mr. Charles and Mr. Nick are the coolest and so professional with providing customer services. If I could give them 6 ⭐️ i would!"

"Charles Dowden was a huge help! He was on the middle of helping another customer and still managed to get me in and out in record time. I’ve been a customer at this location for years and have never had a bad experience."

"I had to worst experience with this storage unit. Please do not store your belongings here. I'm in a process of getting a lawyer. I came to pay my last payment before moving into my brand new home and my storage unit was robbed. All my kids clothes, my clothes, my husbands clothes, all our TVs, a safe with valuable items, play station, our surround system, furniture and much more was taken. This put me in such a hole. The lack of communication with the store manger was horrible everyone act as if they didn't know anything the cops was called and cameras was rolled back and it's still an on going investigation. It took so long for even the insurance company to reach back out to me to assist with the burglary. I just cried I just couldn't believe it for me to pay a monthly fee and for my things to be taken. All I'm saying is just don't rent from them go else where."

"Good experience!"

"I really appreciate the store manager Nichols Hall and also the associate store manager Charles Dowden. These two guys do a great job and I appreciate all that do when I need service."

"I’ve used this place for the last 2 years & love it! I’ve always received great customer service. It’s clean, great air conditioning & and perfect location while I lived right around the corner. Hope to find storage just as nice on my move."

"I’ve used a few storage facilities for warehousing and this one surpasses all others in safety, cleanliness, and customer service. Nick and Charles, specifically, have been awesome and are always happy to lend me a hand when I need any help. Highly recommend."

"5 star service by Nicholas Hall! My partner and I were considering different storage locations and Nicholas was so pleasant and knowledgeable that we decided to choose LifeStorage. LifeStorage has very reasonable and competitive rental rates too!!!!"

"Temperature controlled and very clean. Much better than outside-access storage centers,band more reasonably priced"

"It's a good place, but my storage costs have doubled in three years"

"If you are looking for a safe/secure storage. LIFE STORAGE on Commerce is where you need to be ! Great staff interaction, as well as privacy !"

"It's not really a 5 Star location, due to there being no dumpster, and no restroom, but I'm still rating with 5 stars due to Brandon, in the office. My plate is full, to say the least, but when I called last week with questions about my billing cycle, Brandon knocked out my questions quickly and with a great deal of insight, allowing me to get back to my other obligations asap. Thanks, for doing a great job! We appreciate it!"

"Brandon is the best! Thank You"

"Great place to store your stuff. Good lighting, very secure and a great price."

"Despite the security codes to get in the gate, into the building, and even elevators restricting you to the floor your unit is on, beware! This place is NOT secure. I recently went to check on my things and found an unfamiliar, cheap lock only a step above a suitcase lock "securing" the unit. I have never missed a payment, I'm still listed as leasing the assigned unit. No one is on site to speak with and their telephone support will keep you on hold forever before they can simply leave a message with someone. I'm distraught, feel violated, and helpless. Not a great experience. Customers beware!"

"Very easy!"

"Great customer service."

"The office staff was really helpful with explaining the rental process. I was nervous, but they answered all my questions and conerns. Thank you for being such a big help!"

"Great location!!"

"Amazing and wonderful customer service."

"Very good experience! Easy to use facilities and friendly down to earth staff! Thanks Cassandra!"

"Casandra was amazing."

"Awesome experience. Thank you Cassandra!"

"Good experience good conversation"

"Great place. Very clean."

"I am in the process of moving from Michigan to Atlanta,Ga. Cassandra was such a big help with showing me which storage I would need. She showed me around and was a pleasure to work with. I will definitely be referring her to other people"

"Friendly Staff Convenient Location Clean Facility 5 Stars!!!!"

"Cannot say enough good things about Cassandra and Nick!! Polite, helpful, friendly and fun!! Everything you could want right here. 👍"

"Extremely helpful staff. Frank walked me through different storage units and got me set up with my own space very quickly and answered all of my questions about payments and parking. The parking lot is massive with indoor elevator access conveniently located directly in front of a loading zone for large vehicles."

"Cassandra was great in taking care of all of my needs. She was very detailed and knowledgeable."

"Very nice and clean establishment and friendly staff..."

"I enjoyed the customer service and time spent at facility!!"

"I’ve been leasing storage space from Life Storage for approximately 6 months. I’ve been very pleased with the security, the cleanliness of the property and the customer service. Cassandra and Nick are always available to answer questions and help out when needed. HIGHLY RECOMMEND!!"

"Very helpful staff"

"My unit leaked over the 2 years with some minor damage."

"WOWED!!!!🤩 Is the first thing, that comes to mind, when I think of Nick, the assistant manager, of Life Storage, near 486 Decatur St. Nick needs a raise, for how he went over and beyond the call, of his duties, to make sure all of my commercial cleaning equipment, was safely moved into my storage unit. Not to mention he locked it back for me! My man...(Denzel Washington voice)😊"

"Very nice facility. Staff seem like the were conscience on the epidemic.clean them self"

"Downhill since move in. Classic problem, the lease up team delivers the moon and the full property gets sold and new management cuts costs. On site manager does well keeping big problems at bay however, gone are the trashcans, half the light bulbs, music, access to the bathrooms and the AC seems 5 degrees warmer than when I moved in. Not to mention the price increases."

"Clean friendly facility"

"I highly recommend this location! Great space And great service! Very pleased!"

"Very clean. Nice size"

"I just moved into the Atlanta area, and I wasn't sure how I was going to get everything moved here. They made it such a easy, simple process. Thank you for the great customer service!"

"Cevon is an amazing guy! I went there twice and both times he was willing to help me print out papers for a different purpose completely unrelated to LifeStorage and it was so helpful because Im from out of town and dont have a printer! I couldnt ask for a better customer service. Cevon, you put the life in Life Storage :)"

"Casandra is the best"

"Cassandra is the most professional and empathetic manger. She went above and beyond went it came to my storage rental process. Thanks so much."

"Cassandra is such a wonderful person. Her customer service is excellent. My wife and I used Life Storage for over 3 years and during that time Cassandra was always attentive to any of our concerns or needs. Thank you Life Storage and a VERY SPECIAL THANK YOU TO CASSANDRA!"

"Facility is always clean, that's my #1 paramount. Plus they're nice in the office."

"Kwana was incredible. Would recommend renting here"

"Thank you Felicia!"

"New customer but love the secure property."

"Customer service here is great felicia showed me around and mobed me on with no problems all questions was answered as well very nice young lady"

"Always a pleasure doing business with Life Storage. Long time customer. Cassandra is always welcoming."

"Very helpful and pleasent knowledgeable staff."

"The service was excellent. The young lady who assisted my wife and mother in law, was knowledgeable and kind. My wife tells me her name was Cassandra Hardin. We appreciate your kind professional service."

"Wonderful customer service felicia showed me around and made it very easy to store my things... Very friendly service and clean storage place."

"Very secure"

"Cassandra was awesome and provided excellent service"

"Cassandra is the best, very friendly and helpful. The unit is easy to access, and secure. Highly recommend this location!"

"Beautiful facility and Cassandra was amazingly helpful. Clean faculty!"

"Nice facility."

"Great Experience from beginning to end. Cevon and his staff were very thorough and did a great job explaining things and making everything smooth and easy going!"

"I really had a great experience with Life Storage!! The office and the facility were immaculate!!! The staff was supa friendly and helpful.. Shout out to Cassandra's the manager very helpful"

"I've never been to a location with speedy and efficient service such as this location......=ª=ª=ª=ª"

"Love storing with life storage Cassandra is a wonderful person love her personality. Very clean and safe place to store my things. Thanks so much Cassandra."

"Really appreciated the boardroom."

"Very nice staff. Friendly. Manager is amazing. Very neat and clean."

"Cassandra was very detailed in explaining the storage process. If I ever have to user a storage location again, I will use this location."

"Great location. Greg D was very helpful and knowledgeable regarding what size storage unit I would need. He took me to see 2 units and I was able to compare and make sure I would have enough space."

"As I go through a transition in my life, Greg, really helped me feel secure in my decision to rent with Life Storage. He provided me with superior service and was very knowledgeable and kind. I would highly recommend Life Storage and Greg! :)"

"Omg Cassandra was great. She answered a million questions without getting frustrated and I didnt even get a unit. She was very helpful and polite"

"Excellent service at life storage today, made my reservation for my space and was called within an hour for confirmation from Rico. Once I arrived to the unit, Rico showed me everything from the entrance to my unit and how to exit. Very professional. Very clean. Would recommend this storage facility to everyone if I could and also recommend Rico as there life storage guide!"

"Cassandra was awesome! Great location."

"I had a great customer service experience at this location. The service was quick and the space and climate control is sufficient. They really cared about my personal needs, and space requirements. Please come down and ask for Mrs. Cassondra H."

"Rico was a a great help, and made setting up my storage unit a breeze."

"The assistant manager Cassandra was friendly, helpful and super knowledgeable! She made the process simple and expertly answered all my questions. The facility is clean, well-lit and easy to access. Highly recommended for all your storage needs."

"After reviewing several storage companies in the area I decided on Life Storage. The facility is clean and easy to access. Rico gave me the tour and signed me up. He explained their processes thoroughly and had great customer service throughout. Im glad I chose this location."

"The property and staff were excellent ! Good prices too. Highly recommend!"

"I came into Life Storage just to see how complicated this moving and storage process would be and I found out that it wasn't what I thought it would be. Rico was a rock star showing me what to do and how to do it cost effectively. I will be storing with Life Storage in 2 months and I've already got a heads up so the stress level has been decreased tremendously!!!"

"Very nice location. 1st time here."

"Favorite location for auction units. Cassandra and Rico are awesome."

"Ive had a great experience with life storage. The place is very clean and nice. Everything feels very secure there. Rico and Cassandra where a huge help to me and my mom. Cassandra is great at selling those packing boxes And Rico was very helpful answering all of our questions with a big smile. My mom is in her 70s and this is her first time needing a big storage unit and the unit they gave us was incredibly convenient for us to be able to unload our stuff from the car and made things a lot easier for my mom to be able to move things from the car to the unit herself. Big thanks to Rico and Cassandra for helping us get all set up."

"I've rented with Life Storage at a different location in the past and am a satisfied customer, once again. At this location, though, I must give particular props to Kwana and Nikki (and others behind the scenes -- truly a team effort), as they truly went the extra mile to make sure that I was a happy new client. Thank you, thank you, and thank you, again!"

"Rico was amazing with my move in. He helped me through the whole process!!! Thank you Life Storage!!!"

"It was a great experience"

"Conveniently located downtown Atlanta. Easy to find."

"Rico and Cassandra really helped me out with my move... They are the best!!! Thanks guys!!!"

"Great customer service, very clean. Rico helped us and was very knowledgeable and a huge help."

"Thanks to Enrico, I got friendly, quick service and would recommend this location to a friend."

"Rico and the other lovely employee helped me secure a unit and answer any questions I had. The process was very fast and enjoyable."

"I enjoyed my experience with this storage. I appreciate the service and cleanliness! Keep it up!!!!"

"Excellent customer service!"

"Great staff, accommodating, friendly and personable. Awesome communication skills from top down - Kudos to both Cassandra & Enrico, both exemplified excellent interpersonal skills during my visit to this location!"

"Cevon great customer service."

"The customer service is wonderful the team help me out every time I called him to make payments and the manager was really helpful"

"Me and my friend stopped by the yesterday to check on some quotes. An employee named Rico provided great customer service, and was very funny. We really appreciate his help and the experience that was provided."

"Thanks so much Rico for assisting me. You are always so pleasant and a joy to work with. I'll be sure to continue to share the word! You ROCK!!"

"Very attractive and answered all of my questions. Two Thumbs Up!!"

"The property is very clean and the office staff are great!"

"Great location...clean facility...awesome customer service!!"

"Cassandra was very pleasant and helpful with showing me the different size unit I will need . Clean location and will be using them in the future."

"They were fantastic. Cassandra and Rico went out of their way to help me and meet my requirements. The unit is very secure and clean. I would definitely recommend them"

"What an experience the moment i walked in felt like i was safe and the experience and friendly help by staff i did not feel rushed to make a decision. Rico Johnson and Cassandra Hardin were very helpful and half the reason I chose this store the other is why i needed the space Thank you Lindsay Ace Gordon"

"Very Clean! Very helpful and clear with information for move! Exception service from Cassandra! Made moving experience so much easier!"

"Fantastic service. Great staff"

"Cassandra has been an asset, she's professional and operates this storage facility with efficiency!!!!"

"Gregory was a wonderful person good staff"

"Cassandra has such a great help to me and I really appreciate her help a lot Thanks =O<ý"

"Cassandra was so informative about the pricing and unit spacing. I plan on exclusively only using this life storage location"

"Made a reservation online and dropped by to move in to the unit.  We were greeted by a locked front door.  Rang the bell figuring the on duty rep might be showing a unit.  A few minutes later a woman came to the door wiping sleep from her eyes, as if we had just woken her up.  Instantly got the vibe, that we were inconveniencing her.  She then began to drill us on what we were storing and condescendingly speaking down to us regarding their insurance policies.  Her customer service and demeanor was atrocious.  Sadly her name tag said she was the store manager! We walked out and cancelled our reservation and walked into Extra Space Storage right down the street, and were greeted by an extremely friendly and accommodating sales person, who showed us around and treated us the way customers should be treated."

"Super!!"

"Rico is the best! Outstanding customer service and recovery."

"Apparently Rico thinks it's ok to use curse words at customers."

"Rico was wonderful! He understood our needs and helped me get me a resolution. Would highly recommend!"

"I came in to inquire about storage and met with the manager Rico. He greated me with smile and a good afternoon. I really didnt have a clue of what I needed and Rico took his time to explains the ins and outs. He showed me a few different spaces and I found the one I needed. I wont need the space for another month but I know what to do when the time comes to store!!! Ill be storing with Life Storage"

"EnRico and Cassandra were very helpful, and I would recommend Life Storage to my friends, especially this location. I appreciate them and the customer service they exhibited."

"I rented a space from the Decatur St. life storage and left it there for a year without checking on it. When i came to move out, everything was exactly the same. Such a relief. I also Rented a moving truck from the west midtown location and I was so pleased by the customer service. They made my move out less worrisome. I would ask that if you don’t use the move in truck initially, you give the same deal to people moving out. That would be a great service."

"I Actually was surprised by the customer service here they treated me very nice answered all my questions talked to me like a normal customer as a actual person made sure that Life Storage was the best place to keep my thangs safe and sucured. I’m Very happy I choose life storage for To Keep my belongings for a period of time!! Thank You Very Very Much!"

"I’ve used several storage facilities in the area during moves and always feel like it’s a rip off and can’t wait to get out. LifeStorage is affordable, convenient, safe and we have chosen to use it for long-term storage."

"Polished team great job"

"Bianca was great"

"the staff ot this location is awesome! they explained everything in detail and helped me with all my storage needs. In fact rented another unit as my other had filled up quickly."