Customer Reviews - Life Storage #485, Port Saint Lucie
We at Life Storage want to maintain the best storage facilities in Port Saint Lucie, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Francisco was very friendly and helpful! We rented on our first visit! We signed up online he called us back right away! Showed us different units we got to pick the one we liked! Good prices compared to others ! Easy access"
"We have been customers of this facility for 15 years, through many ownership changes. Now, as Life Storage, we feel we are getting some of the best service we have experienced. Today, Vanessa, Store Manager was extremely helpful in guiding us in selecting a smaller unit to downsize from our origianl 10x20. She showed us several different sizes and recommended that the 10x10 would probably do the trick for what we have left to store. A tip of the hat for her Customer service."
"Dan was very accommodating and willing to stay a few minutes after his shift to allow me to sign my rental documents and store my trailer.
Thank you Dan! This saved me a lot of aggravation by being able to store my trailer today !"
"I have been a Life Storage unit holder for over 12 years now, Vanessa and Dan are the most helpful and knowledgeable people I have met at Life Storage. They have helped me several times when I’ve had questions about my unit. The place is always kept clean and secure. I wouldn’t trust my things with any other storage facility. Keep up the good work."
"The second I walked through the door Dan acknowledged me, stood up, introduced himself, and welcomed me to Life Storage. The process was smooth and he explained everything to me in full detail and made sure I understand the process as this is my first time having a storage unit.
His customer service is 12/10 and he represents himself and the company very well. Thank you Dan for being so kind to me on one of my most stressful days."
"Dan is extremely professional, friendly, and knowledgeable. He helped my family during a confusing and difficult time, making the process of moving our items into storage stress-free. I would recommend this location and make sure to ask for Dan!"
"Robin was so proactive, helpful and friendly. I felt like she was on my team in my mini storage mission! We’ve always enjoyed our experience here and Robin continued our enthusiasm for trusting Life Storage. Very professional no tricks."
"Complete rip off from the redirection on the website away from the specials to the $47 late fee. I wanted to rent a unit for two months. For some reason I was not allowed to pay for the 60 days in the beginning then I found out why. Because they just increased the odds of being able to charge a $47 late fee on a 10x10 storage unit. You have to buy a specialty lock, can't use your own. I will never use or recommend this business and I hope you don't also."
"Kenya was absolutely wonderful helping us secure a storage space for our brand new camper. We cannot keep it at our home because of a sloping driveway and she showed us a couple of spaces she had available. The grounds are very well kept and clean and we were very impressed with the way everything looked. Kenia helped us decide with suggestions and a small tour on the golf cart. We are very happy we found a safe and secure place for. our camper."
"Vanessa Melanson, manager of this Life Storage facility was wonderful in both her efforts to help us obtain a unit (during a time in which there were so few units available) and in helping us get settled. It's apparent that, as a resident manager, Vanessa takes extreme pride in how the facility looks, its cleanliness and maintaining the mechanicals so that all systems are in good operating condition. Temperatures are maintained as advertised. Both Vanessa and her Assistant Manager, Kenia, know their business and are such an asset to Life Storage. We confident that our belongings are secure and in good hands at this facility."
"Rental units are very clean, reasonably priced, and staff is very helpful and friendly. I had the pleasure of meeting Kenia and she was very sweet and knowledgable and easy work with. I would highly recommend Life Storage in PSL"
"Worked with Kenia today and she was extremely helpful. Answered all my questions and made me feel like a valued customer. I am renting a unit from them based on the GREAT customer service which is hard to find these days. Thank you Kenia for all your help. 5 gold stars for you."
"Kenia is absolutely amazing! She went above and beyond! From being gracious and knowledgeable with every question to touring us through the facility! Could not have asked for a better experience, will definitely be telling my friends :)"
"Highly recommend this location and speaking to the associate store manager, Kenia. In the middle of a hectic move, Kenia was very friendly and helped us get situated quickly so that we don't have any hold ups with our moving process. Excellent service!"
"Today i came to life storage to pay for my reservation and i must say i encountered the most amazing employee named Kenia C. helped me out a lot today coming in was thinking a 10x10 would be sufficient, when I was talking to someone on the phone last Friday, but speaking to Kenia made me feel more at ease because she showed me what a 10x10 and a 10x15 looked like, it was nice to have a honest person help you out, definitely would recommend life storage #485 to anyone, she deserves a raise. thank you Kenia C. you are amazing!!!!!"
"We were in urgent need of a Large Unit since we relocated from California on a very short timeline with Household Goods in route. All at LS were prompt and courteous during the whole process. Associate Manager Kenia was extremely professional, caring and walked us thru it all in 15 minutes. We couldn't be more pleased with this selection and will certainly recommend this facility & staff to others."
"Secured a storage space for our new RV with this business. VERY IMPRESSED. reserved our space online with Vanessa who was super helpful. Then a few days later we went in and the Assistant Manager assisted us with all the paperwork. She was friendly and very knowledgeable too. Customer service is exceptional and I would say dealing with either one of these wonderful ladies is a painless activity (a nice difference in a day and age where customer service is nonexistent). The facility was spotless and very secure. Last, their prices are fair considering what you get! I highly recommend using Life Storage for any of your storage needs!"
"Professional and accommodating service, as always. Got us in the needed space and offered to help to continue to make sure our storage experience would be great. Highly recommend. Facility is clean, well maintained, well lit, secure and shows no indication of water issues in this Florida environment."
"Vanessa was AWESOME!! She was very professional and explained in detail everything I needed to know before rental. Very knowledgeable and so happy to have found LIFE STORAGE and VANESSA. Something else that immediately grabbed my attention was the overall cleanliness of the storage units. Immaculately clean, and that’s extremely important to me. I’m comfortable saying that Life Storage is without question the nicest, most professional storage facility I’ve ever used, and Lord knows, I’ve used more than a few. Kudos to Vanessa and her staff for their dedication to being on the “top tier” of storage facilities."
"Staff very knowledgeable. Took the time to time to explain all our options. Explained prices how to pay. Took us on a tour of different size units. Showed us how to enter property how the locks work. We were very nervous about our moving they made it a little easier for us"
"I'm paying $85 a month for a 5x10 unit that doesn't have air conditioner. I had a 10x10 before and paid less than that. They didn't tell me about the insurance that is mandatory on top of what they advertise the unit to be."
"I’ll be honest, it was a smooth operation! The manager greeted me, showed me my space (previously reserved online), went back, pay and done. The place is clean and all one level, so stairs or elevators. If you are looking for an easy rental, reserve on the internet and you’re golden!"
"Best storage place in the area. Every other place gave me a hard time about the motorcycle, or tried to force me to rent a unit twice as big as I actually need.
Lifestorage here helped me get into the unit I wanted the same day I called. They were upfront about rent costs, insurance, everything. Whenever I move in the future, Ill definitely be using this Lifestorage.
Ohand the hours are great. Open bright and early and theyre open until 10p which is great in case Im running late from a long trip."
"Very unhappy with the service of this storage facility. We had a house fire and needed to store some things for a few months. Initially we were greeted well. It's a very hectic time in our lives. Trying to work, fill out paperwork, meet adjusters, contractors and inspectors... all while being displaced which is disruptive to our kids and pets and to ourselves. Due to the fact that we moved our stuff in mid month... we were not clear about rent due dates. Every time we tried to stop in to make an inquiry, the office was closed even when the posted hours said it should be opened. Needless to say, our rent was a few days late. When we were finally able to get Vanessa on the phone she was very rude. When asked if she could waive the late fee because we had tried to stop in more than once she said, "EVERYONE knows that rent is due on the first." When I explained that the office has been closed repeatedly when we tried to inquire, she said, "I'm the ONLY one working here." Interestingly, we happen to have another Storage unit at this time at ExtraSpace storage on US 1 in Stuart and the service is like night and day. We chose Life Storage after the fire because it is so close to our home and the rental property that we are living in while our home is restored. ExtraSpace has been extremely accommodating. They are so friendly and also send email rent reminders that include a link for payment. When we asked about that service, that's when Vanessa reminded us that she was the only one working there and that "EVERYONE knows that rent is due on the first" and that they don't send email reminders. We were planning to keep our belongings at Life Storage until our house was fully restored, but needless to say, we decided to clear out our garage and use it to store the little furniture we still have as well as our pictures and other treasured belongings. A little bit of compassion at this difficult time would have been nice, particularly from someone in a "service" industry position."
"Vanessa the manager has been most helpful from our first move in February to our current downsizing. She explains everyone in detail and always gave us options. It is a VERY WELL maintained facility with great security. Thanks Vanessa for all you do for your customers"
"Today in the age of we live in politeness and respect are rare and when it happens it is refreshing. I was under a lot of pressure to move my belongings and in so being I can be curt . The young man at the Jensen beach life storage bared the full brunt of it and didn't miss a beat he continued to be polite and calm and eventually it in turn help me to relax. He worked as fast as he could and got me taken care of. I might add I found out as I was leaving that he had only been employed for a short time . Thank you for your help"
"Rachel far exceeded my expectations and customer service. Her level of commitment to serve the clients is unprecedented in excellence ! She was knowledgeable, professional and canned. I want Rachel on My team ! Thank YOU So much!!"
"Everything was great, except I ended up signing up on the internet, and it did not acknowledge my request to rent a truck on my requested day. I even called by phone to double check it was being held for me. On arrival to pick up truck, it had been given to another customer! Luckily, a cancellation occurred, so as to enable me to still move as planned! All was professionally handled! Thank you!"
"We just went in to research storage sizes and prices and Rachel was quick, helpful and friendly. There are a lot of storage options in our area, but our initial impression of management and the well-maintained spaces will probably keep us from going to another location."
"I used this facility 4 1/2 years ago when i was moving to Port St.Lucie from Fort Lauderdale, fl. I liked how clean and neat the place was kept. Well I needed storage again and went back there, I was greeted by Rachel Sweikert, she was very helpful in helping me with the size i might need after asking me how many boxes, and suggesting ways i might be able to put them, so i would have enough room. She was very friendly and you could tell she enjoyed her job, All in All everything was explained to me and went very smooth. I enjoyed meeting her and look foward to talking to her again if i have an questions or concerns. Thank you Rachel it was a pleasure meeting you, keep up the good work! Thanks Again, Vanessa"
"Just met the Manager Vanessa and am so happy with the professional service I was provided and the best rates around!! The facility is immaculate and highly secured! The hours are great and they gave me a uhaul for FREE! I highly recommend!!!"
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #485, we offer great property security systems and clean, affordable storage units to rent for the residents of Jensen Beach, Rio, Port St. Lucie, North River Shores, and other neighborhoods in Port Saint Lucie, FL. Call us with questions, reserve online, or click here to compare other storage units in Port Saint Lucie.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$31 admin fee
Payments due monthly, with a minimum of one month rental