Customer Reviews - Life Storage #2, Lakeland
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We at Life Storage want to maintain the best storage facilities in Lakeland, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Lakeland (#002)
4.86 out of 5
based on 47 of our most recent Reviews
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5.0 out of 5
"Property was always clean. Staff was extremely helpful, especially Teresa."
April 23, 2019
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- Michael from Polk City, FL
5.0 out of 5
"All my expectations were met. The associate was very nice and polite."
April 18, 2019
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5.0 out of 5
"They are very helpful with my questions and answers them appropriately."
November 19, 2018
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5.0 out of 5
"The only thing missing is a dumpster that can be used by renters. That would
set like storage apart"
September 16, 2018
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- Carmine from Lakeland, FL
5.0 out of 5
"Good facilities, staff and security. I was very pleased with everything. Will definitely use Life Storage in the future and will recommend to others."
July 23, 2018
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- Joshua from Ft. Myers, FL
5.0 out of 5
"The employee was very pleasant, and gave me all the info I needed as well as made my move in easier on me that I had expected."
July 20, 2018
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- Maxwell from Shaker Heights, OH
5.0 out of 5
"Teresa was fantastic. She got me through all the paperwork efficiently, and answered all my questions."
May 02, 2018
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5.0 out of 5
"The staff was very friendly and courteous. Great service!"
April 20, 2018
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5.0 out of 5
"paying online was easy. appreciated the text/email reminders."
January 25, 2018
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4.9 out of 5
"Everything was first rate. If all Life Storage office are like the North Lakeland locations, you have a great future ahead of you. Merry Christmas!!"
December 23, 2017
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5.0 out of 5
"I have rented storage units in other places I have lived and this was a wonderful experience. Fast and friendly"
December 19, 2017
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- Demie Jo from Lakeland, FL
5.0 out of 5
"The appearance of the facility was impressive. The associate was very courteous and helpful and executed the process in a very timely manner. This is the best storage experience for me."
July 28, 2017
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4.9 out of 5
"I have been very pleased regarding my dealings with Life Storage. If I need to store something in the future, Life Storage will be my choice!"
May 23, 2017
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5.0 out of 5
" Special circumstances where we had to make this transaction over the phone interstate lines with daughter in the state at college having to apply for rental space
Then when we needed the space was able to move right in with everything in place
Owner of this unit was very helpful and professional and accommodating "
May 18, 2017
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5.0 out of 5
"It is very well maintained,I never worry about my storage.I'm very pleased with it."
April 13, 2017
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- Raymond Bryant from Lakeland, FL
4.6 out of 5
"I just wanted a bottom unit and had to get top unit"
March 27, 2017
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- LeRhonda from Lakeland, FL
4.5 out of 5
"Now that I'm moving out it brings up a thought. I WISH YOU HAD DUMPSTERS out there, that way, we could dump what we don't want right there instead of carrying home then dumping it. I think that would be a great help. "
March 19, 2017
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- O'Carroll(Shannon) from Miami, FL
5.0 out of 5
"I really like that you had a truck available for moving in. I appreciate being able to pay online."
February 18, 2017
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- Jennifer from Lakeland, FL
5.0 out of 5
"The computer was down the last time I was in so I haven't been able to do what I need to do but besides that minor issue, everything is wonderful!"
October 19, 2016
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- Melissa from Lakeland, FL
5.0 out of 5
"great company people are wonderful helpful and nice"
September 20, 2016
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- Michael from Lakeland, FL
5.0 out of 5
"The people were more helpful than I would ever expect"
September 10, 2016
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5.0 out of 5
"Sherry was super and completely comprehensive about anticipating my needs. She's a real pro. you are lucky to have her on your team.
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April 19, 2016
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4.5 out of 5
"Next time, I'll get temperature control only. Everyone was as helpful as could be. Understanding always.
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March 23, 2016
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5.0 out of 5
"Overall a wonderful experience from the prices and staff, down to the maintenance and safety of my belongings."
February 23, 2016
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- Richard from Lakeland, FL
4.6 out of 5
"Not a fan of the hours but everything else is great."
December 24, 2015
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- Kathleen from Lakeland, FL
5.0 out of 5
"OUTSTANDING SERVICE!!!!! YOU ARE VERY LUCKY TO HAVE HER AS YOUR MANAGER!!!!
SHE NEEDS A RAISE!!!!!!!!!!!"
November 27, 2015
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- Charity from Plant City, FL
5.0 out of 5
"Will definetly use again. Reasonable prices, secure property, and great employees."
November 23, 2015
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5.0 out of 5
"This was the best place we came across, we have been using uncle bobs for a few months now and love it ! thank you so much for taking good care of our things."
September 28, 2015
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5.0 out of 5
"I reserved the unit over the phone but I was not able to come in by the time my reservation would have expired. I called and explained and sent my brother in who was treated very well and I was able to get the unit I needed."
August 26, 2015
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- Samantha from Lakeland, FL
5.0 out of 5
"I had a wonderful experience with Uncle Bob [Life Storage] and will come back in the future."
August 26, 2015
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5.0 out of 5
"Sherry was very helpful. My experience with her was excellent. The only issue to address is the outside lights where my unit is do not work."
July 24, 2015
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5.0 out of 5
"This needs to be larger printl I am almost blind in my left eye and can't enlarge these pages thank you"
June 25, 2015
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5.0 out of 5
"The staff were very nice and helpful. The location was very clean and secure."
June 25, 2015
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4.6 out of 5
"Everything met what I expected. Price was a little more than expected, but it will probably be worth it.
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May 26, 2015
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5.0 out of 5
"Sherry explained everything and made it easy to understand. The facility was very clean and well organized. The use of the truck was a bonus, and it was nice and clean. Sherry was friendly, polite, and answered all questions very clearly and professionally. It was a pleasure dealing with her and Uncle Bob's storage. Thank you for everything."
March 31, 2015
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- Michelle from Belle Plaine, IA
4.4 out of 5
"There was some type of material on the top of the storage unit. When I went to pick up my stuff, it had fallen all over the place. It was a good thing I covered most of it with blankets. "
March 25, 2015
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5.0 out of 5
"Outstanding customer service. It is obvious Uncle Bob's Self Storage cares about customer service. The staff at the location I rent from has always been kind, courteous, and helpful the few times I have contacted them. "
January 29, 2015
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- Justin from Plant City, FL
4.4 out of 5
"Everything the office staff has done was great. I don't care for the hours though. I chose a storage u it that is not near my home and am only able to go from 6-9"
August 31, 2014
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5.0 out of 5
"I would strongly recommend Uncle Bob's to all my friends and family. Hub, the representative was very kind, as a matter of fact, I sent my two daughter's to Uncle Bob's for their storage needs, thanks to Hub. He's a valuable asset!!!!"
June 25, 2014
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- Margaret from Lakeland, FL
4.3 out of 5
"This is the first time I'd needed to use
a storage space."
May 29, 2014
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4.1 out of 5
"I thought my storage unit would be much bigger than it is. That's a problem that I have, especially for what I am paying. I would also like for you to consider getting AC units.Another good idea would be to have a truck that can move your belongings out of storage as well. Thanks for the opportunity to express myself."
May 28, 2014
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5.0 out of 5
"They are always willing to help if you need it with truck or extentions vey happy with them this is our second time using them and will not hesitate to use them again.
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March 25, 2014
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- Richard from Lakeland, FL
4.0 out of 5
"I have an inside storage unit. The motion-activated lights only stay on for a few minutes. I have asked two attendants if they can change the timer for the lights to stay on longer. Neither knew how to do it. This is very aggravating - I have to constantly go to the front of the unit and wave my arms so the lights come back on. It also creates a safety hazard, as it is dark in the back of the unit."
March 25, 2014
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- Steve from Lake Worth, FL
4.8 out of 5
"Lisa at the Lakeland Facility was an awesome manger."
March 02, 2014
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5.0 out of 5
"Been with you since 2006. Thank you for your exceptional service. The property is well cared for and the people are so friendly and kind. Eager to help! "
February 01, 2014
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- Lois from Gainesville, GA
4.8 out of 5
"Checkout was neat and clean. Make sure if someone else is going to check out that the paperwork is done ahead of time."
September 23, 2013
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- Brian from Pinellas Park, FL
4.8 out of 5
"I found the staff at the Lakeland, FL location to be pleasant, friendly and helpful. In addition to pricing considerations, this factor helped me decide to use your facility. Tell the staff in Lakeland they did a great job."
August 23, 2013
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