Customer Reviews - Life Storage #108, Jacksonville
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We at Life Storage want to maintain the best storage facilities in Jacksonville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Jacksonville (#108)
4.88 out of 5
based on 49 of our most recent Reviews
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- Edgar from Jacksonville, FL
5.0 out of 5
"Very good customer service , Diane was friendly and knowledgeable"
April 15, 2019
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- Lessie from jacksonville, FL
5.0 out of 5
"Both the manager and the gentleman was very friendly and knowledgeable"
March 19, 2019
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- Matthew from Jacksonville, FL
5.0 out of 5
"Diane at store 108 was a lifesaver. We had to unexpectedly move and needed a storage Unit that day. Diane was able to set me up with a unit and did so in such a professional and relaxing manor. She showed me around the property. She was able to give me tips about storing our belongings that I didn’t even think of. We moved in the same day she rented me the storage unit and even stop by while we were moving in to check on us to see if there is anything that we needed . I am very thankful for Diane and how she explained all my options with payments and accessing my account. Thank you Diane you’re the best!!!!!!!"
April 25, 2018
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- Sharon from Jacksonville, FL
5.0 out of 5
"The employees were always so nice and friendly! If I need a storage unit again, I will be back there no question!"
February 25, 2018
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- Louis from Jacksonville, FL
5.0 out of 5
"Get quick in responses, and I enjoyed the ability to rent the truck for my move. That made things a lot easier for me. "
November 27, 2017
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- Tyson from Jacksonville, FL
5.0 out of 5
"Diane was great and walked me trough the whole process. She made it very easy and gave me all the information I needed. "
October 14, 2017
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- Carlotta from Jacksonville, FL
4.6 out of 5
"Access was great... enjoyed your folk in person and on phone!"
July 24, 2017
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4.8 out of 5
"Dianne and Sarra are the best. Hard workers and great landscapers. The keep the trees and plants looking great. "
March 02, 2017
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5.0 out of 5
"I recently needed to rent space for my son while I was out of town. Sarah was tremendously helpful - sent me the paperwork a few times (I messed it up a couple times) - but got me set up so my son can move his belongings into the new unit.
Very helpful !!
Diane has always been very helpful as well!"
October 28, 2016
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- Darlene from Jacksonville, FL
5.0 out of 5
"Sarah was very helpful and friendly, she showed us several spaces and was happy to assist us. We were in a tight time frame and she was very happy to assist."
June 15, 2016
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- Shawn from Orange Park, FL
5.0 out of 5
"Everything was better than expected especially when compared to other storage facilities in the area..."
May 29, 2016
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- Philip from Jacksonville, FL
5.0 out of 5
"Everyone is very friendly and cooperative, including other renters when I need them to move their stuff/vehicle so I can pull my boat and trailer around "
April 28, 2016
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- Lanell from Jacksonville, FL
5.0 out of 5
"The staff are extremely helpful. I always felt safe at the storage sight. Thank you"
April 23, 2016
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- Deirdre from Germantown, TN
5.0 out of 5
"Great facility , staff is beyond awesome and I can't help but love the place. They are the best facility in the city. "
March 24, 2016
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4.4 out of 5
"the manager and the asst manager were very helpful from the initial visit/setup until we checked out"
March 23, 2016
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- Amanda from Jacksonville, FL
5.0 out of 5
"Diane is an absolute jewel and asset to your company. without her I would not have stayed as long as I did. "
February 04, 2016
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- Jeremiah from Jacksonville, FL
4.9 out of 5
"Friendly, knowledgeable and responsive. Diane was awesome when we signed up and Sarah was awesome when we were moving the stuff in. They really have set the bar high and we look forward to working with them."
November 11, 2015
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- Kelley from Jacksonville, FL
5.0 out of 5
"My only issue over the years has been the rate increases. Those of us who have been long time, loyal customers, end up paying more than new customers for similar space.
The employees (Diane & Sarah) at my location are wonderful! If they left, I would be tempted to follow them and take all my stuff with me!! Thank you"
September 16, 2015
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- Holly from Saint Augustine, FL
5.0 out of 5
"Sarah and Diane have both been very nice and helpful!"
June 25, 2015
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- Shirley from Jacksonville, FL
5.0 out of 5
"Service exceeded expectations. Will recommend Uncle Bob's to my friends."
April 23, 2015
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5.0 out of 5
"Diane was very friendly and helpful. I was pleasantly surprised at how clean the place was, including blooming flowers in the flower beds! I would rate my experience at 10 out of 10."
March 28, 2015
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- Vaughn from Jacksonville, FL
5.0 out of 5
"Third time renting from Uncle Bob's [Life Storage]. Always has been a very pleasant experience."
February 02, 2015
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5.0 out of 5
"For all the reasons listed in the questions. You were courteous, professional and had great answers to all my questions and concerns"
December 29, 2014
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- Pam from Jacksonville, FL
5.0 out of 5
"Associate seemed well informed and eager to assist in any way she could. She made the process painless even thought I was not experienced in this area."
October 27, 2014
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4.6 out of 5
"I loved the fact that i was able to use the box truck to move my things for free. The only thing that bothered me was the time it took to get started. I was in line to get a unit and i was waiting for an hour for one person. Then in took an hour to get mine."
October 27, 2014
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- Patricia from Jacksonville, FL
5.0 out of 5
"2nd storage unit ever and I am genuinely impressed...keep up the good work!!!"
October 21, 2014
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- Robert from Jacksonville, FL
4.8 out of 5
"I have never met and dealt wuth a business representative more friendly, courteous, respectful and professional than Diane. She is a remarkable asset to The Uncle Bob's Storage franchise."
September 24, 2014
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5.0 out of 5
"Diane mgr & her staff are always so very helpful
& pleasant. Because of them I keep my storage needs with Uncle Bobs [Life Storage]. Diane is a great asset to Uncle Bobs [Life Storage]! Thank you!"
August 26, 2014
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- Linda from Jacksonville, FL
5.0 out of 5
"The manager, Diane went above and beyond to find the right space for me, was friendly, professional, courteous and a genuine pleasure to do business with. She always did what she said and followed through on everything! She was going to be on vacation during my move in and all details were completely and perfectly relayed to her assistant manager and handled with the same level of service. I could not be any happier. You have a great team in place at this location! Thank you. "
June 04, 2014
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- David from Jacksonville, FL
5.0 out of 5
"Diane was extremely professional and helpful
The process was easy and quick.
She took the time to understand my needs and found the best solution for me.
Thank you Uncle Diane"
May 28, 2014
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- Alison from Jacksonville Beach, FL
5.0 out of 5
"I am a long time customer of Uncle Bob's [Life Storage]...I have stored my things for over 10+ years there
( yikes). Over this time everyone there has ALWAYS been so very nice, accommodating, they stay in contact with me and do go over and beyond with customer service. Overall, it is one of the few businesses left that treat you with respect and genuinely seem to care, as if you are a friend or family. THANK YOU!"
May 23, 2014
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- Cooper from Jacksonville, FL
5.0 out of 5
"There was a time when I was having some money trouble. I explained my situation to them and they worked with me until I had it all straitend out."
May 04, 2014
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- Lana from Jacksonville, FL
4.0 out of 5
"We had been told the rental price at Old Sunbeam was 69.00/mo and here at San Jose (only a few blocks away) would be 75/mo. The reason for the different price (Almost a Full House)for the same type facility did not seem justified. "
April 16, 2014
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- Margaret from Jacksonville, FL
5.0 out of 5
"For as long as I have had my shed there Diane has has an awsome agent.
"
April 07, 2014
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- Pam from Jacksonville, FL
5.0 out of 5
"I just think the price is high compared to other storage units of similar quality."
March 26, 2014
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- Nick from Jacksonville, FL
5.0 out of 5
"everything is always in order and in working order.................I am always greeted cheerfully ..............I never feel like I am an intrusion.............I'm always treated respectfully. Thanks"
March 18, 2014
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- Greg from Jacksonville, FL
5.0 out of 5
"I am a return customer at this location. i continue to return, as well as refer others to store 108. The staff does everything they can to make the stressful event of moving as easy as possible. I would not consider using another storage provider."
March 02, 2014
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- Jane from Jacksonville, FL
5.0 out of 5
"Diane was extremely personal and professional, I truly enjoyed my experience."
March 02, 2014
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4.9 out of 5
"Please extend my gratitude to the store manager. The service she provided is truly exceptional. Thank you so much!"
February 24, 2014
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5.0 out of 5
"Office associates are always so kind and helpful every time I go in. "
February 01, 2014
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- Sharon from Jacksonville, FL
5.0 out of 5
"I have been with UBS for a long time. And I believe most or all of it has been with Diane. While UBS is a great place if one must store items Diane makes it happen for me. If I have a concern and I did a couple of years ago (with a/c storage) she was right on the mark and got it straightened out. I will tell you no matter where I live Diane is my go-to person, whether by phone or a personal visit."
December 26, 2013
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- Gary from Jacksonville, FL
4.8 out of 5
"Staff very professional, knowledgeable and friendly. Will miss them."
December 23, 2013
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- Suzanne from Jacksonville, FL
4.4 out of 5
"I had a problem when I moved into the storage space. The truck was 26 feet long and the way the fence, tight corners and an RV parked at the sharpest corner, I ended up hitting one of the posts that protect the building from being hit. It caused a bit of damage to the truck. Fortunately, I had insurance on the truck so I didn't have to pay anything. In the future, they should not allow that RV or any other vehicle to park at that corner and they should have told me ahead of time or have it on their website a size limit for the trucks that can enter the site so a in-experienced truck driver can navigate the site without any problems. "
November 01, 2013
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- Joseph from Jacksonville, FL
3.4 out of 5
"One day I dropped my keys down the elevator shaft before my load went down from the second floor. Diane at my location was so helpful and cheerful while we figured out and retrieved my keys. Always, always nice office staff and management."
October 24, 2013
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- Carol from Jacksonville, FL
5.0 out of 5
"i love the manager and help there always kind and helpful"
October 19, 2013
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- from Jacksonville Beach, FL
4.8 out of 5
"It is too expensive! And why does insurance cost $9/month?"
October 17, 2013
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- Aimee from Jacksonville, FL
5.0 out of 5
"Diane was amazing to deal with. Our move was very sudden and her assistance in helping to coordinate movers, supplies, and the availability of the unit was great! The only time we waited was when we there were other customers there but they worked promptly to make sure we did not wait long.
"
October 02, 2013
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- Julia from Jacksonville, FL
5.0 out of 5
"I want to acknowledge Diane. She is a professional and a valuable asset to your organization. She has assisted me several times and I greatly appreciate her wonderful customer service."
September 26, 2013
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- John from Kansas City, MO
4.8 out of 5
"The manager used extra time to explain everything about the storage."
August 28, 2013
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