Customer Reviews - Life Storage #489, Jacksonville
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We at Life Storage want to maintain the best storage facilities in Jacksonville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Jacksonville (#489)
4.92 out of 5
based on 41 of our most recent Reviews
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- Aimee from Jacksonville, FL
5.0 out of 5
"Very clean. Easy access . Great location to those working and living near Mayo Clinic!"
March 23, 2019
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- Ira from Port Saint Lucie, FL
5.0 out of 5
"Everyone was great, and very helpful. Cheryl went above and beyond to help with whatever I needed."
January 23, 2019
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- Mary Ann from Ponte Vedra Beach, FL
5.0 out of 5
"Never ever considered using a storage facility until we had to get our home ready for sale. I was always concerned about bugs and dirt and bringing them into my home. But you guys are the exception. So glad we found you even if we only needed you for a short while. Your facility on Beach Blvd was great. Thanks. "
January 23, 2018
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- Charles from Jacksonville, FL
5.0 out of 5
"Cheryl was Awesome! She provided great customer service while keeping the place top notch. I felt very comfortable with my valuables in your facility. Great Job!!!!"
December 02, 2017
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- Edna Leigh from Jacksonville Beach, FL
5.0 out of 5
"I find the staff to be exceptionally welcoming. They were very helpful when I forgot my unit number."
October 27, 2017
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- Cheryl from Jacksonville, FL
4.8 out of 5
"I have never rented a storage unit before and it was clean, convenient to get to, and great hours to have access to."
June 27, 2017
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- Susan from Jacksonville Beach, FL
5.0 out of 5
"I was impressed that one Sunday I was at my storage space and on Monday I received a call from you letting me know that my lock was not on properly."
June 26, 2017
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- Margaret from Ponte Vedra Beach, FL
5.0 out of 5
"Cheryl has gone above and beyond helping me along with putting me at ease being compassionate a couple times when I've felt embarrassed. I am so grateful for her help"
June 01, 2017
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- Bruce from Ponte Vedra Beach, FL
5.0 out of 5
"Great intake process. Employee very knowledgeable and professional. "
March 28, 2017
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- Susan Gail from Jacksonville Beach, FL
5.0 out of 5
"The use of the moving van was a life saver. It made one less thing I had to deal with. The staff at the beach Blvd store were great and answered all my questions quickly and efficiently. They get a 10 out of 10 in my book."
March 28, 2017
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- Janine from Neptune Beach, FL
5.0 out of 5
"my experience was great at this location. I was in a transition period and needed to store my belongings until I could close on a new home. The staff were great and storage units were perfect. Thank you so much."
March 23, 2017
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4.4 out of 5
"I would recommend this facility to everyone. I've used other storage facilities in the past and this storage facility I would rate the highest. The staff is just wonderful. "
February 23, 2017
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- Sharon C from Tallahassee, FL
5.0 out of 5
"Uncle Bob's [Life Storage] was always clean and the staff was very nice. Location was great for us as well."
January 25, 2017
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- Carlene from Jacksonville, FL
5.0 out of 5
"Courtney helped us transition into another storage space without getting stressed out. Thank you Courtney!"
December 23, 2016
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- Tambra from Louisville, KY
5.0 out of 5
"I am answering based on my visits a year ago. I haven't visited since, but be doing so soon.
Excellent experience so far. "
December 21, 2016
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- Donald from Jacksonville, FL
5.0 out of 5
"I wanted a small unit on the same floor as my parents' unit. She found 1 unit but then showed me if I go the next size up then there was one right across the hallway. Super handy find. "
July 28, 2016
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- Patricia from Crestview, FL
5.0 out of 5
"Helpful information was provided at the time of the contract signing and your representative was friendly and knowledgeable."
July 27, 2016
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- Richard S from Jacksonville, FL
5.0 out of 5
"A great facility. I moved my son's furniture to his new apartment in GA. I still have my unit with you. The ladies that work there are always helpful and kind. I appreciated the policy that I did not have to give notice and will not be charged for another month.
Thank you"
June 28, 2016
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- Susan Lori from Jacksonville, FL
5.0 out of 5
"We have two storage units and are very happy with everything!"
June 28, 2016
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- Arthur H from Jacksonville, FL
5.0 out of 5
"Only problem was when one elevator was out of order for over a week. Otherwise everything is great!!!"
June 28, 2016
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- Azucena from Jacksonville Beach, FL
4.6 out of 5
"I met with two different associates and both were very courteous and helpful. This process was made much easier by them!"
April 26, 2016
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- Dedra from Atlantic Beach, FL
5.0 out of 5
"Lori and cheryl have been so nice and helpful during this stressful time of moving. We used the truck twice too and that was a wonderful help."
April 20, 2016
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- James from Jacksonville Beach, FL
5.0 out of 5
"Facility was immaculate. Lori explained everything clearly and professionally with a very friendly attitude."
April 18, 2016
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4.8 out of 5
"Your associate was friendly, helpful, and informative. The facility is very clean, and well maintained."
March 26, 2016
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- Brian from Jacksonville, FL
3.7 out of 5
"The only expectation that is not being met is the price of the unit. Thankfully the second month was discounted, but coming from another unit that was 10x10 for 55, the 5x10 price while being 1/2 size costs more. I really do not like the rates changing based on demand. I likely will not have the unit for long due to the price. "
March 25, 2016
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- Hayat from Jacksonville, FL
5.0 out of 5
"I was very pleased about the friendly and helpful staff. "
March 23, 2016
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- Eleanor from Jacksonville, FL
4.8 out of 5
"I, a little old lady, always felt safe in your building. I appreciated the care I received when needed."
March 23, 2016
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- Charles Jay from Jacksonville, FL
5.0 out of 5
"Very happy with the experience, very professional and made sure I got the best unit for my needs."
February 28, 2016
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- Bradley from Jacksonville Beach, FL
4.8 out of 5
"A very good experience in a time of stress from moving cross country."
February 25, 2016
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- James from Jacksonville Beach, FL
4.8 out of 5
"In the time that I have been leasing at my current location I have moved units within the property 3 or 4 times, as my needs changed. In this time I have interacted with different representatives working the desk just about every time. EVERY SINGLE ONE OF THEM, has been kind, motivated, understanding, and attentive to my needs. They have looked up rates, other location availabilities, made phone calls for me, and readily given me any and all information I have asked for, going above and beyond what I would normally expect of anyone in their position. I know they could simply have pointed out resources for me to get the information on my own, but they've never hesitated to go the extra step for me. Infact, when last I was home, before deploying last summer, I was considering storing my vehicle somewhere, and the lady at the desk called the San Jose property for me and set me up with a meeting and walk through of the spaces they have available for vehicle storage. She didn't have to, "
February 10, 2016
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- Alison from Jacksonville, FL
5.0 out of 5
"Staff are exceptional, always happy to help. Love the security of the unit and the care taken of the facility."
December 28, 2015
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- Brian Scott from Jacksonville Beach, FL
5.0 out of 5
"I like the fact that I can visit my storage unit later in the evening and am not strained by the early "lock down" by the previous Cube Smart company. Thanks!"
December 03, 2015
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- Michael from Jacksonville Beach, FL
5.0 out of 5
"The manager was very professional and helpful every time we spoke. Great experience and will use Uncle Bob [Life Storage] again. "
September 23, 2015
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- Linda Register from Jacksonville, FL
5.0 out of 5
"I wouldn't store my belongings anywhere else. Uncle Bob's is the best! Thank you. "
September 10, 2015
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- Gregory from Atlantic Beach, FL
5.0 out of 5
"The manager at this location keeps the place so clean you could eat off the floor. We have another unit at Atlantic Self Storage and the place is a dump and the "climate controlled" is a joke. Your facility is clean and properly cooled and makes me want to move all my belongings to Uncle Bob's for storage "
August 28, 2015
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- James from Jacksonville, FL
5.0 out of 5
"All the things were done to leave a positive impression, which you did."
July 28, 2015
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- William from Jacksonville Beach, FL
5.0 out of 5
"This place is so nice I could live here! Very clean, everything worked perfectly. Thanks for all your care."
July 25, 2015
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- William Judson from Jacksonville, FL
5.0 out of 5
"Facilities always neat and clean and I was always greeted with a smile."
July 23, 2015
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- Barbara from Jacksonville, FL
5.0 out of 5
"I was apprehensive about the elevator and hallway configuration. Your representative, Cheryl was very patient and helpful"
July 02, 2015
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- William from Jacksonville Beach, FL
5.0 out of 5
"Courteous. Facilities in excellent condition. Knowledgeable."
June 26, 2015
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- Laura from Jacksonville Beach, FL
5.0 out of 5
"I was extremely satisfied with the quality customer service I received from the staff of Uncle Bob's Self Storage. An employee called me to let me know that our lock had been placed on the unit incorrectly, which I appreciated very much.
My son was in the process of moving and I referred him to your facility. He now has a unit and is also very satisfied."
May 23, 2015
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