Customer Reviews - Life Storage #105, Jacksonville
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We at Life Storage want to maintain the best storage facilities in Jacksonville, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Jacksonville (#105)
4.81 out of 5
based on 54 of our most recent Reviews
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- Carlos from Jacksonville, FL
5.0 out of 5
"Thank you for your Premier customer service I enjoy being a part of life storage and I look forward to coming back sometime soon"
April 23, 2019
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- Tammy from Jacksonville, FL
5.0 out of 5
"Shanta was very nice and helpful. I was really glad with my storage. The size and the price. esp. the initial promotional rate"
May 02, 2018
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- Danielle from Jacksonville, FL
5.0 out of 5
"Giving the location of your establishment we were not expecting much but had a wonderful experience. Your front office was very informative and nice and we moved our stuff in approximately one half hour later. Thank you very much. "
February 26, 2018
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- Mathew from Jacksonville, FL
5.0 out of 5
"I will come back to y'alls business if i am ever in need of storage again, and thank you for your great service!"
December 24, 2017
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- Sandra from Jacksonville, FL
5.0 out of 5
"Shana went above and beyond what is expected of her. Thanks Shana"
November 06, 2017
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- Kathy from Jacksonville, FL
5.0 out of 5
"The women in the office treat us like family. We love them "
September 29, 2017
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- Arnold from Middleburg, FL
5.0 out of 5
"The manager, Diane, and Sharee at the Manotak Avenue location are super nice and friendly. They were always very helpful!"
April 24, 2017
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- Penny from Jacksonville, FL
4.8 out of 5
"Great service, clean,affordable n ALMOST free truck rental!!!"
March 28, 2017
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- McKenzie from Orange Park, FL
4.1 out of 5
"The woman was so helpful and patient with my questions. Very professional"
March 23, 2017
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- George from Jacksonville, FL
5.0 out of 5
"The to girls that work the office are great. They always call me by my name. I want to thank them for a great job they are doing. "
March 01, 2017
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- Kathy from Jacksonville, FL
5.0 out of 5
"The manager and associate were both very helpful. I wanted to change my unit closer to my daughter and the associate did it without hassle. Very professional."
February 17, 2017
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- Andrew from Jacksonville, FL
5.0 out of 5
"Diane is the best !!! She made me a life-long customer !!!"
January 24, 2017
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- Todd from Jacksonville, FL
5.0 out of 5
"Dianne...Who I believe was the manager of the location I used which was lane avenue was just a joy to work with very understanding with alot of compassion...Wonderful place to do business with"
January 24, 2017
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- Susie from Jackosnville, FL
5.0 out of 5
"Absolutely a pleasurable experience all the way around! Always enjoy seeing Shana each time I go to the storage unit!"
September 23, 2016
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- Kimberly from Jacksonville, FL
5.0 out of 5
"They are always so nice. I started renting last year with intentions of only keeping the storage for 2 months but I liked it so much that I don't have plans on getting rid of it. "
February 24, 2016
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- Jessica from Jacksonville, FL
3.0 out of 5
"I have been provided with various information from various associates. I just wouldn't recommend this place. "
February 08, 2016
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- Jodie from Atlantic Beach, FL
4.1 out of 5
"Too many late fees that adds up if paying after the 5th and the 15th. There should only be 1 late fee added on each month."
December 04, 2015
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- Daphne from Glen St Mary, FL
4.0 out of 5
"After I purchased my space, I came back later that night after office hours to put some things in storage and the lock from the company was still on there. I had to wait until the next morning to unload my things from the moving truck"
October 26, 2015
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- Yolanda from Jacksonville, FL
5.0 out of 5
"Debbi is great at the Manotaok and 103rd location in Jacksonville, Florida "
September 22, 2015
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- Katheryn from Jacksonville, FL
5.0 out of 5
"Thank you so much for always providing professional service. I wish there was a Uncle Bob's in the Twin Cities area. "
August 23, 2015
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- Steve from JACKSONVILLE, FL
5.0 out of 5
"Angie is wonderful. She knows us by name and always takes time to seek us and talk with us. She is what customer service is all about. "
July 30, 2015
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- Jessica from Jacksonville, FL
2.7 out of 5
"Never used the storage unit and when called to try and resolve the matter I was told I had to come in on the following Monday to sign a form to cancel the unit... I am unable to drive to the unit at the current time and was no longer in need of the unit on the same day I paid for it. When I asked about getting my money back I was told I would have to wait for a check but I paid cash...I don't have transportation right now so I can't make it to the facility to sign the paper and now I will have lost my whole payment even though I never used or put a lock on the unit."
July 25, 2015
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- Kelsie from Middleburg, FL
5.0 out of 5
"Chuck from this store helped us. At first, we thought it was a little pricey, so we left to shop around some. We ended up coming back because we loved how Chuck treated us. "
July 15, 2015
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- Toy from Jacksonville, FL
5.0 out of 5
"You all were excellent. I haven't had to use storage more than 3-5 times and you were the best. Not just appearances but I felt pretty safe going there. (Of course I did not go in the dark of night alone or otherwise at your place or anywhere else!) If I had to store again you are my first choice. "
June 23, 2015
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- Ralph from Jacksonville, FL
4.6 out of 5
"I would like to have an electric light for early mornings an late nights.
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May 23, 2015
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- Erica from Jacksonville, FL
5.0 out of 5
"My mom has been renting off on since 2002. She is the one who strongly suggested I come to Uncle Bob's [Life Storage] because of cleanliness and safety, but most of all the ladies on Manatok are wonderful and very helpful when ever questions arise. I would recommend my friends to do business with you."
May 04, 2015
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- Sybil from Jacksonville, FL
4.8 out of 5
"The process of renting a unit was pain free. The unit was located in a good spot and easy to access. The attendants were joyful and ready to assist in any way needed. "
April 27, 2015
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- Jeanie from Jaksonville, FL
5.0 out of 5
"The ladies that I dealt with were both very polite,very helpful, and they acted like they enjoyed helping me that day. They went above what they had to do to make sure I was taken care off..."
March 28, 2015
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- Juanita from Jacksonville, FL
5.0 out of 5
"The girls are always so helpful and they call me back if they miss my call . I am an OTR truck driver and I am happy with the girls and your place . I don't normally take survey but this one I had to take because the girls are FABULOUS !!!!"
March 26, 2015
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- Janis from jacksonville, FL
4.6 out of 5
"After 10+ years of poor service and frequent raises in monthly rates elsewhere, we moved to Uncle Bob's [Life Storage]. The differences were amazing! We have climate controlled storage, extended access hours, a terrific staff, and a savings overall of more than $50/month. I recommend Uncle Bob's [Life Storage] without reservations!"
February 26, 2015
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- Jessica from Jacksonville, FL
5.0 out of 5
"The customer service is the best. I have used several different storage facilities and I think I like.Uncle Bob [Life Storage] the best I have been to. Everyone is helpful. And the prices are great as well"
December 25, 2014
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- Robert from Jacksonville, FL
5.0 out of 5
"The two ladies there always smile and wave as I come in and will come out and chat if there are no customers in the office. Great pair of ladies at my location"
November 26, 2014
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- Eugene from Jacksonville, FL
5.0 out of 5
"Lisa was very friendly and informative. I was nervous at first because I'd never rented a storage unit before, but she made me feel rigbt at home. She is amazing. 5 stars"
November 18, 2014
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- Angela from Jacksonville, FL
5.0 out of 5
"This is my 2nd time renting with Uncle's Bob storage,and Angela,& Lisa the Manager is always helpful, & courteous. They continue to give me excellent service. "
October 28, 2014
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- Jennifer from Jacksonville, FL
5.0 out of 5
"they are thing I don't like about it is when I want to go pay my bills I have to go up there like 3 or 4 time they are not in office they're out on the grounds so now I pay my bill through my phone"
October 21, 2014
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- Nicole from Jacksonville, FL
5.0 out of 5
"I repeatedly store with you AND I HAVE recommended your facility many times.People have stored with you because of my recommendation. Thank you for being GREAT!"
August 31, 2014
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- Frank from Jacksonville, FL
5.0 out of 5
"Through the years I periodically stored items at this location and have always been extremely satisfied. I will continue to come back as the need arises.
Thank you for great service.
Frank"
July 26, 2014
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- Zachary from Jacksonville, FL
4.0 out of 5
"It would b awesome if this location had a long dumpster just in case ppl have to throw away Things and that way ppl won't just leave things all outside of the units where cars and trucks have to drive down to get to.their units."
July 03, 2014
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- Nomoneeka from Jacksonville, FL
5.0 out of 5
"This is the best storage place I have rented from alway friendly an always clean"
May 29, 2014
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- Florita from Jacksonville, FL
5.0 out of 5
"Both ladies provided service well above my expectations with helping me choose the right unit size and explained in detail how to the FREE truck would help make my move go faster.:-) "
May 18, 2014
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- David from Jacksonville, FL
5.0 out of 5
"On my first day in Florida the manager at the Manotak location offered to stay late to check me in because I was behind schedule in arriving to the Jacksonville area. I appreciate this."
April 30, 2014
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- Frankie from Jacksonville, FL
5.0 out of 5
"The manager Mrs. Lisa , and her Asst.Mgr Angel are just great, they are always cheerful, and make me comfortable, and always show appreciation for my patronage, I have been storing with Uncle Bobs [Life Storage] , for 14 years, because I trust them !!!!!!!!!!!"
March 24, 2014
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- Anita from Jacksonville, FL
5.0 out of 5
"Lisa went way beyond the call of duty. She was extremely genuine, kind, she is the person that all companies would benefit from. "
March 20, 2014
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- Sharon from Jacksonville, FL
5.0 out of 5
"The grounds are clean and have not had in problems whenever I have rented a storage building from you. This is my 3rd time with you."
March 01, 2014
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- Teri from Jacksonville, FL
5.0 out of 5
"There is not one negative thing I can say about my experience. I would like to give major props to the office staff. They were not only competent but seemed to be having a great time while working. It was a very positive experience."
January 23, 2014
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- Emma from Jacksonville, FL
5.0 out of 5
"Yes, I have been a long time client. Lisa (Mgr), and Angela ( Associate), are second to none when it comes to professionalism and Customer Service Excellence. I have had some health issues for the last year, and they have been most kind. Lately I have encountered some issues that have caused my account to be delinquent! As a long time Client, I kindly request an extension to settle this balance, as losing my belongings in this unit are very personal, and would be crushing! I am working to resolve this balance as quickly as possible! I so appreciate any assistance!"
January 19, 2014
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- Hilary from Pompano Beach, FL
5.0 out of 5
"All the associates that I have dealt with at my location are very professional, most helpful and offer wonderful customer service. Angela is particularly kind and always available. I live out of the city and whenever I have a question she answers it promptly.
Thank you for the continued great service."
January 06, 2014
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- Carolyn from Jacksonville, FL
4.5 out of 5
"I have used Uncle Bob [Life Storage] storage for my storage needs. I will be glad to let someone else know how good they are."
January 03, 2014
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- Michael from San Mateo, CA
4.8 out of 5
"Five stars for Lisa, an asset to your company.She goes above and beyond for best service."
December 30, 2013
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- William from Jacksonville, FL
5.0 out of 5
"Everyone I dealt with was very professional and courteous. "
December 24, 2013
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- Curtis from Jacksonville, FL
5.0 out of 5
"This was our first storage rental, and the experience was easier and better than we had imagined."
December 17, 2013
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- Dave from Jacksonville, FL
5.0 out of 5
"The staff at Uncle Bob's [Life Storage] 105 is outstanding. While the facility is older but the upkeep is great. Security is good. The price - the best storage bargain in town. Thanks Uncle Bob's [Life Storage]."
December 12, 2013
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- Pat from Jacksonville, FL
5.0 out of 5
"I appreciate the assistance with a great attitude and fast service. Thank you."
December 07, 2013
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- Sammy from Jacksonville, FL
5.0 out of 5
"All associates were friendly as well as being helpful to me. I enjoyed the experience and will use Uncle Bobs again."
September 30, 2013
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