Self Storage Units near Delray in Delray Beach, FL, 33445

"Copied from the letter required to terminate my Rental Agreement (this is just five days after I rented a storage unit): Per the terms of the Rental Agreement, I am notifying Store Manager Brittney Watt in writing that I will be vacating Space #6929 on April 9, 2022. I will remove the lock and leave the unit in "broom-swept" condition, after which I will take a video as proof. I will also be bringing in the unopened lock that was placed in the storage unit for a refund of $15.72 ($14.69 for the lock + $1.03 tax). Also per the terms of the Rental Agreement, rule No. 8 states that "Customer shall supply its own lock", so I was unaware that I would be charged for a lock based on the terms of your own contract. There was no mention of this charge anywhere until after I was already charged for it. The email I received on 3/31 @ 11:46am states that my move-in costs totaled $23.96: Rent $7.50, Admin Fee $15.00, & Taxes $1.46. That is the amount I agreed to pay - I did not agree to a charge of $39.68. If necessary I will dispute this charge with my credit card company - this is called "bait and switch" and it is considered fraud. I did not appreciate your rude and condescending tone during our phone call on April 4th. Apparently I really annoyed you by leaving a message on Sunday, April 3rd when you were closed. You were also very irritated with me for not knowing where the office was located. After reading all of the negative Yelp reviews about you I understand now that you speak to everyone like this, so I'm not taking it personally. Some people are just miserable human beings and I don't let those people affect me. There are storage units literally all over PB County - go anywhere but here!"

"Copied from the letter required to terminate my Rental Agreement (this is just five days after I rented a storage unit): Per the terms of the Rental Agreement, I am notifying Store Manager Brittney Watt in writing that I will be vacating Space #6929 on April 9, 2022. I will remove the lock and leave the unit in "broom-swept" condition, after which I will take a video as proof. I will also be bringing in the unopened lock that was placed in the storage unit for a refund of $15.72 ($14.69 for the lock + $1.03 tax). Also per the terms of the Rental Agreement, rule No. 8 states that "Customer shall supply its own lock", so I was unaware that I would be charged for a lock based on the terms of your own contract. There was no mention of this charge anywhere until after I was already charged for it. The email I received on 3/31 @ 11:46am states that my move-in costs totaled $23.96: Rent $7.50, Admin Fee $15.00, & Taxes $1.46. That is the amount I agreed to pay - I did not agree to a charge of $39.68. If necessary I will dispute this charge with my credit card company - this is called "bait and switch" and it is considered fraud. I did not appreciate your rude and condescending tone during our phone call on April 4th. Apparently I really annoyed you by leaving a message on Sunday, April 3rd when you were closed. You were also very irritated with me for not knowing where the office was located. After reading all of the negative Yelp reviews about you I understand now that you speak to everyone like this, so I'm not taking it personally. Some people are just miserable human beings and I don't let those people affect me. There are storage units literally all over PB County - go anywhere but here!"

"Amazing customer service!!!!!! Definitely coming back again. Shout out to Brittany is awesome:)"

"Britney is very helpful personable and knowledgeable about the business and she helped me tremendously"

"The customer service is really terrible, currently the supervision in charge of a rude lady and little sense of customer service!!!!"

"One of the best manger at the 1099 S congress is Patrice Dell very help and awesome to work with"

"After nearly 40 years at this location I would like to give a -100. We were broken in to twice. The second time Britney told us to move out that night. No prorated refund. No assistance. No anything. She was rude, mean and extremely disrespectful. She even refused to review the “security tape “ to assist the police with arresting the robbers. WE had to secure the warehouse. She would have nothing to do with it. We had a 10 x 20 unit. The robbers spent hours going through our stuff. I called corporate 3 times about her and how we were miss treated. My husband called another 2 times. We could only leave a message. We NEVER got a return call. Britney actually called my husband making false accusations and slanderous remarks about me. She also accused me of coming on the property and harassing customers. I was at work in Ft Lauderdale on the day she mentioned. This corporation is horrible!! Don’t rent from them! We are now at Public Storage. Very happy. Should have made the move years ago!"

"The best service"

"Brittney was very friendly and fast with service. No probs at all and she informed me on everything concerning renting a space . I will refer friends"

"Sketchy bad neighborhood area ....stay away from this area at all cost."

"Chandra was very helpful and gave us a great attention, she explained everything, very nice, I would definitely recommend this place and her service.."

"It's a pleasure coming here. And Britney always takes care of me when I come in to pay my bill. Nice Place always clean"

"If you go here ask for Antonio the manager. He made getting my storage space a breeze. I hope this place keeps him. He answered all of my questions and had THE BEST customer service you could ask for. I got my unit the same day and I wish I gotten my storage here faster and will recommend this storage and Antonio to EVERYONE!!!!!"

"Brittney Watt is the VERY BEST Very personable, let me feel at home. Goes the Extra mile to help.Not able to ask for more. Life Storage for life. Like the welcome experience"

"This is the absolute worst storage place I've ever had in my entire life. My unit got broken into and the manager Brittney was nothing but rude. I asked why we weren't contacted until 2:00 in the afternoon and she screamed at me to leave her building. Then screamed at me that she wasn't gonna be talked to like that when I told my wife what she had said. I wasn't even talking to her. I feel like maybe she had something to do with the break ins and that's why she had such an attitude. I will be switching my storage to somewhere else asap."

"Brittney is very nice always helpful and smiling"

"Very nice staffs"

"I was looking for storage to park my motorcycle. I called in to ask some questions and that was not a Pleasant Conversation. She wanted to have her questions answered before she would answered any of mine. If you don't want to be talked down too, don't called these people. I work hard for my money like every one else and life is to short to take that nonsense. I'm taking my business elsewhere."

"Britney and Joshua were great to work with.. Getting a spot for my trailer was super quick and easy. Definitely recommend!"

"My wife stored here many times so I came back because it is a good clean place and the manager Brittney us very nice to us"

"Joshua was super helpful. Great place to store trailers, vehicles, etc with reasonable prices"

"Brittney is so helpful to me! She is always cleaning and smiling!!"

"Brittney is always so nice to us! Love it here"

"Brittney was very sweet with us! Place is nice and clean."

"The young lady I initially dealt with was professional, congenial, extremely informative and projected a great image for you facility. When I closed out the account the young man - not so much but still very helpful."

"I had the best experience on a storage place forever! Brittney is the best! Come and buy your spot. Here is the best price too!"

"The AC for the inside storage. It's always way too hot in there it's hard for me to ever get anything done! But Brittney at the delray office on S Congress is the best! Shes always been very pleasant and has helped my hugely !"

"Brittany was very helpful. She provided exact information on all aspects of locating our trailer and precise information on the rental agreement. Highly recommend."

"Came here for parking spaces. Beittney was si nice with helping me!"

"Wish I can give half a star. As another review said....Most of these reviews are 100% fake. Spend 10 minutes there and you will see its abundantly clear how fake those reviews are. The most unprofessional staff. Hidden Fees. Storage units broke into ALL THE TIME. Flooding of the units which they wont tell you about. The young gentleman was very kind, however the older lady was not. I felt disgusted and dirty when I left there. I made sure to tell corporate customer service team and every business partner I have and know about the practices in that location. NO THANKS!!!!"

"I came to pick up an auction space I bought and Brittney was so nice to me! Helped me and was fast!"

"These reviews are FAKE. Our boat was stolen from here. Police said it was an inside job that they are at this place every week for the same thing. Life Storage has 1 camera pointed at the ground despite them telling you they monitor. Also 2 people are required in the contract to be on property never more than 1 if you can locate her. They have no liability and told the officer to get a warrant if camera footage needs to be handed over. We got a warrant and viewed a video of the ground. Don't store your boat or RV here unless you want it stolen."

"Brittney was so sweet and took great care of us!!"

"The manager Brittany assistance me with excellent service at the storage unit. I thank you for your service."

"Brittney is always so nice always smiling. Nice to work with her"

"Brittney was amazing! Very professional and answered every question."