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5605 W Sunrise BlvdPlantation, FL 3331313.4 Miles Away
Customer Reviews - Life Storage #189, Boca Raton
We at Life Storage want to maintain the best storage facilities in Boca Raton, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Great customer service, clean, convenient and available when i needed it for a great price. Angell was who i spoke to several times and was always very helpful and friendly. Highly recommend for storage needs."
"Angell was wonderful ,kind , had positive energy .After having a hard day , in need of a storage . Angell made it easier . Was helpful with the unit . The site was incredibly clean and well managed. And I know my storage contents are safe and secure . Highly recommend life storage ."
"Angell was very personable and helpful. Checking in was a breeze. He took his time and made sure I understood everything. My mom had been with Life Storage for years so naturally when I needed storage, that's where I went. Highly recommended."
"From the first time we called and spoke to Angel a few times to actual move in with Chris, I can not say enough about how professional, friendly and helpful both these gentleman are. They are a shining example of how a business should be run. If I could give this business and these 2 employees a higher rating than 10 out of 10, I would !
Thanks Angel and Chris !!!"
"Angell Anson was very kind and helpful for assisting me for what I needed. I store my personal items in one unit and my business in another. I couldn’t be happier with the all around service with this location."
"Angell provided such excellent service during this time of transition for me. He was able to get me exactly what I needed and was super friendly during the whole process. He made me feel comfortable with what I chose. He is very knowledgeable about the service and very customer orientated."
"Amazing customer service and easy access to the facilities! The staff will actually come out of the office when they aren’t busy to come check on everyone and see if they need help with anything. I’ve been here for a couple months and Angel is always super helpful and attentive to individual customer needs. 12/10 Recommended, keep up the great work guys!"
"Mr.Angel was very nice and kind. He helped me get into my storage unit because my lock was faulty and didn't charge me a dime. The staff is very friendly and nice. The storage units are very affordable and spacious for an inexpensive price"
"Although he has not been there long, Angel's professionalism is 2nd to none. I deal with storage unit company's all the time in my career, and he's definitely top tier, especially if you have any questions or issues. Great hire!"
"My experience with Lulu and Vonnie at this location was amazing. Lulu was patient and extremely helpful every time I called asking her questions. Their customer service was impeccable. Vonnie helped me get back the storage I needed after I lost it and It made me very happy. I recommend this location to everyone looking for Storage. They made all the difference!!!"
"Olga is the best! She was attentive and handled my reservation quickly. She made the process painless. Not to mention she gives the impression that she loves her job. Her attitude was amazing. Thank you Olga! Wish there were more people like you in customer service!! 👏"
"Olga was incredible. She was extremely friendly and helpful to myself and my parents. She even spent an extra hour after the location had closed helping me find a new lock and additional storage unit we weren't even sure we'd need. Even knowing that, she still spent time with us. She's am incredible employee to LifeStorage and they're lucky to have her."
"Great experience,great customer service. I was amazed that everything went smoothly and all questions answered. Ms. Olga was the best and I would referral more people looking for a unit to this location."
"Olga was AMAZING! She was personable, welcoming, professional, attentive and extremely helpful. She made the process of getting the paperwork done quick and surprisingly enjoyable.
Kudos to Life Storage for recognizing her talents and making her a Manager."
"Just finished looking for space with Olga and she was super helpful, stopped what she was doing to understand my needs and offered to continue helping me until I found the right space. She’s always so pleasant to deal with!"
"I looked into a lot of storage places, before I decided for the LifeStorage in Boca Raton. Although there is a relatively longer travel time than the other places, the service at this location was the best. Thanks Olga for all the support. I can recommend this location any time."
"I needed extra storage and I called to inquire
Olga took the time to work with me to figure out which would best suit my needs and the she warmly invited me to come in to have her show me and try to help me decide
I went the next day , her service amazing
She was patient she took the time to walk me through the location and gave me options
An amazing experience
Thanks to her for keeping a high level of service"
"This location is very safe and clean. The manger Olga is very helpful and friendly. She assisted me in finding the perfect size for my needs. I used them for many years and would recommend them to anyone needing good reliable storage in Boca Raton. Stop by and take a look for yourself. Their prices are the best around, with many different sizes to choose from. Both in ac and outside depending on your needs."
"I was in a rush to get my stuff into storage and Alicia was an amazing help throughout the whole process.Even with only a few hours to get my stuff in; the check in,payment process and briefing was so quick and clear.I definitely wouldn't have been able to get everything done without Alicia's help."
"The in-store/on-site customer experience is great! The office staff, Alicia and Olga, are super friendly and helpful. They always greet me with a smile and ask if I need anything. They’re attentive and above all else...treat me (and other customers I’ve seen) with kindness! They’re superb and LifeStorage is lucky to have them on staff. Thank you!
Side note for corporate eyes:
Now, the customer portal website is a bit clunky and difficult to navigate. There are far too many steps to reset your password...even though you have your password and it worked the last time you logged in! It’s time for a customer portal redesign and update with easier navigation. The GUI is very important especially now when more and more don’t want to interact in-person."
"Great customer service with Bridgette and Olga. Helped me find the right size and answered all of my questions. Best price I found for a storage unit! Clean and easy access with great hours. It is a very freeing feeling to clean out stuff at my home."
"Store #189 representative Bridgette Greenberg, gave me all the help I needed for my items to be stored. She was very thorough, knowledgeable and informative with the information supplied to me. She is a wonderful asset to the Life storage team."
"I have storage at this facility for a long time and I can say in the last few weeks it has changed a lot.. the new manager Olga has done such a great job she's very helpful, was very attentive and even took her time to call me the next day to see if I fixed my problem.. I wish there was more mangers like her& thank you very much Olga."
"Bridget was very nice and helpful today. I didnt receive any notifications about the late fee and my payment not going through. She was kind and efficient. I very much appreciated her doing everything she could to help me. We resolved the issue and fixed my account."
"I rented before with this place. I had no problem. I had an issue you with Extra Storage so I immediately came back.
The first week there was nothing but issues getting my account set up with Life storage.
Whatever, it wasn't their fault it was tech stuff.
When I finally was able to get everything going I wasn't able to get a discount because of the issues they were having with their computer's. Fine I'll skip the discount I desperately needed the space. Sure I needed the discount too, but I could forgo that just get me set up.
I gave them my card and was told it was being saved to my account. My account was supposed to be on auto pay. I didn't want to worry about anything, just take my payment and feel secure.
So now here we are and my account locked me out of my unit because I hadn't paid.
What the heck, I had my account on auto pay.
Why are you going to make a me pay a late fee I shouldn't pay because my account never should have been late.
Your employee told me and ensured me.
You can't call back even when I've called, submitted contact requests, and now what, do I have to show up and wait until you guys can give. Me answers.
I'm over this. If this does not get resolved I'm calling corporate.
I hate being that person because I'm also in customer service. I've been a manager.
This has been terrible customer service.
I missed 2 calls because I was at work and you couldn't leave a voicemail.
I call back and leave voicemails and leave my number and cant get calls back.
I submit requests and I'm ignored.
"This facility is clean, convent and professionally managed by Wendy. She even went out of her way to contact me when there was an issue with my account. They even hav a large cargo van available to rent on site. I highly recommend using this facility for your storage requirements."
"Theres a leak on one of the hallways... it's been there for over a month!!! They have been. Notified about it to the point that they decided to call one of the storage units to ask them to move their PAINTINGS! and charged them more for a different spot. To this day the leak is there and reaching other units damaging what's stored in them. SOMEONE NEEDS TO DO SOMETHING."
"Wendy is amazing!!! She is very knowledgeable, showed me the space, helped me understand the ins and outside of the storage facilities including after hours access and rates. Great customer service! Thank you Wendy!!!"
"Over the past two days I encountered two of the best people in customer service. Zack and Alicia helped me with obtaining a storage unit and rental vehicle quick and easy. On day one, Zack helped me sort through the prices of the units I had interest in and help me find a unit that was great for my needs. He also explained everything very clearly and made the process simple.
On day two, Alicia made sure that the rental process for the van was both a knowledgeable and smooth process. I was in and out of the office in 10 minutes tops.
Overall, the employees were upbeat and they were happy to assist me with what I needed for my move."
"Best customer service I ever experienced. Alicia has the patience and personality of an angel (especially after the headache I was during my reservation)....definitely recommend this storage facility to anyone looking for storage at a great price and convenience."
"Decent prices, friendly staff.
But I had to replace the card I used to pay and even after updating my payment I'm denied access. I'm sure it'll be restored soon but soon isn't helpful with a vehicle full of cargo that will now accompany me on my commute all day tomorrow.
I understand they have a business and not a charity, and I'm sure the contract covers it, but I paid and I'm denied access to thousands of dollars of my property because I until recently owed them $90. And what if something in there were actually of critical importance?
Good company but light on the "above and beyond" courtesies. A probation period would have been nice."
"The manager Alicia and Zachary were extremely helpful. They were both able to get me into exactly what I needed and the price was much better than the other places in town. They were both extremely professional and my experience was an absolute joy. This is what customer service should always be, kind, fair and respectful of your needs. Thanks again and again and again, you both helped me outta a jam!!! Would highly recommend."
"Storage facility was fine. Lots of cameras and gated which was nice. Really impressed by the customer service. The employee, Zachary, was very nice and patient when explaining the different unit sizes, truck rental, ect."
"Yes Alica is an excellent employee
I was having trouble in changing my credit card for automatic payment. She went above and beyond expectations. Allica stayed on phone with me as I checked my email, she was so patient
wiith me. Thanks so much!!!"
"My payment for May had a 15.00 late charge. I always had auto pay. I had to change my credit card number because my credit card was compromised. I did no realize I had to set up a auto pay with the new credit card number and that is what caused the late payment. I notified the office asking if the late charge could be removed. I received a call from the office saying he had to turn this over to the general manager. I never received a answer or credit from the general manager"
"This was the easiest part of my move from Orlando thanks to Joe. I couldn't believe how fast I was in and out of the store. The overall property was clean and in the perfect location, right across the street from where I'm staying."
"The only problem I have experienced is loading and unloading dock, it always seems to be occupied and the people after unloading do not move their vehicles while they load product into the storage area, which would allow someone else to begin the process. Attendant should have more control over this. "
"My account was setup on autopay. When it came time for me to move out, I had already been charged for the next month. The Manager worked out a refund for me, which I am greatly appreciative of. He was always very informative and helpful."
"Yes, You exceeded my expectations, Chad and Joe were absolutely excellent gentlemen and very knowledgeable... All my concerns were addressed dead on the spot, their team work was refreshing, and my wait time was less than 30 seconds so honestly I greatly appreciated making the right choice of choosing Uncle Bobs Storage..."
"I am geographically separated from the facility, and only visit about once a year.
I have never had a problem, nor do I have any concerns about the safety or security of my items in storage.
(I might feel a bit better if a "top" was over the cages, but that's a minor concern. I'm sure there is adequate video monitoring.)"
"There are several people I have dealt with at the storage unit, but by far the man named Joe is the most sincere, nicest, helpful and professional. He has gone above and beyond to help me at the storage unit located in West Boca off SR7/441. He is who I based my ratings on in this survey since he sincerely seems to like working there and helping people...."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #189, we offer great property security systems and clean, affordable storage units to rent for the residents of Sandalfoot Cove, Hillsboro Pines, Mission Bay, and other neighborhoods in Boca Raton, FL. Call us with questions, reserve online, or click here to compare other storage units in Boca Raton.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 9:00 pm
Tuesday: 6:00 am - 9:00 pm
Wednesday: 6:00 am - 9:00 pm
Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 9:00 pm
Saturday: 6:00 am - 9:00 pm
Sunday: 6:00 am - 9:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental