Customer Reviews - Life Storage #189, Boca Raton
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We at Life Storage want to maintain the best storage facilities in Boca Raton, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Boca Raton (#189)
4.78 out of 5
based on 35 of our most recent Reviews
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- Pablo from Boca Raton, FL
5.0 out of 5
"EVERYONE WHO HELPED ME WAS PLEASURABLE AND EASY TO DEAL WITH, WILL TELL EVERYONE I KNOW ABOUT MY EXPERIENCE AND HOW ALICIA MADE SURE THAT I WAS SATISFIED"
February 17, 2019
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- Frederick from Boca Raton, FL
5.0 out of 5
"The manager of the property was extremely friendly and helpful. She is always upbeat and polite. It is a pleasure to work with her to solve our storage issues."
November 26, 2018
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- Nancy from Fort Lauderdale, FL
5.0 out of 5
"Yes Alica is an excellent employee
I was having trouble in changing my credit card for automatic payment. She went above and beyond expectations. Allica stayed on phone with me as I checked my email, she was so patient
wiith me. Thanks so much!!!"
July 11, 2018
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- Michael from Boca Raton, FL
5.0 out of 5
"I enjoy the fact that your prices are reasonable. The unit is very close to my home and your staff truly rocks."
May 18, 2018
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5.0 out of 5
"Alicia was awesome the whole time I had my unit. Very good person and good sales person. I would definitely rent there again"
January 23, 2018
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- Russel from Boca Raton, FL
5.0 out of 5
"Excellent staffing highly recommend 5 Diamond review 1class act facility
"
November 29, 2017
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- Carlos from Boca Raton, FL
4.8 out of 5
"the girls are wonderful. They are very
kind and very helpful. The place is clean and organized. Make things easier.
Thanks a lot."
October 19, 2017
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- Jennifer from Parkland, FL
5.0 out of 5
"Very helpful. Everyone made it an easy experience as a first time storage user."
August 23, 2017
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- Damian from Coral Springs, FL
5.0 out of 5
"As a stockholder, I was impressed with the Q and professionalism of all aspects of the product and presentation. It'd be nice if Stockholders could get a discount. "
February 23, 2017
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- Yannina from Boca Raton, FL
5.0 out of 5
" Customer service was amazing. She was very helpful and dedicated. "
December 23, 2016
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3.4 out of 5
"My payment for May had a 15.00 late charge. I always had auto pay. I had to change my credit card number because my credit card was compromised. I did no realize I had to set up a auto pay with the new credit card number and that is what caused the late payment. I notified the office asking if the late charge could be removed. I received a call from the office saying he had to turn this over to the general manager. I never received a answer or credit from the general manager"
June 01, 2016
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- Katherine from Sunrise, FL
5.0 out of 5
"My experience was great....I will recommend them to friends & family for sure!!!!"
March 23, 2016
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- Robert from Boca Raton, FL
4.8 out of 5
"I would really like 24 your access. If the gate had key pad would help."
December 25, 2015
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- Lane from ft. Lauderdale, FL
4.8 out of 5
"I didnt expesct any extraordinary care, but I was pleased that I was given direct attion to my needs."
October 26, 2015
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4.8 out of 5
"My expectation were met. Just having met Joseph he was concise ,professional, and very helpful.
He made my decision to stick with uncle Bobs other than ur competition ."
July 27, 2015
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- Kenneth from Boca Raton, FL
5.0 out of 5
"I WAS VERY IMPRESSED WITH THE SERVICE THAT I RECEIVED FROM YOUR STORE MANAGER."
July 25, 2015
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- Paul from Coconut Creek, FL
4.8 out of 5
"Tammy and MGR John i think his name was..I apologize if wrong name..both very accommodating and courteous..."
June 29, 2015
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5.0 out of 5
"This was the easiest part of my move from Orlando thanks to Joe. I couldn't believe how fast I was in and out of the store. The overall property was clean and in the perfect location, right across the street from where I'm staying."
June 26, 2015
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- Margaret from Boca Raton, FL
4.8 out of 5
"We have been at this storage facility since 1989 and satisfied. We just changed units to the ground level. "
May 26, 2015
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- Donna from Boca Raton, FL
5.0 out of 5
"my storage and location was wonderful, would rent there again if needed. the team there was always helpful, knowledgeable and always willing to help when needed.
"
May 24, 2015
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- Doreen from Boca Raton, FL
4.5 out of 5
"I would love to thank the young lady that was such a big help to me on my last day there.. I'm sorry I don't remember her name, but she helped me discard a huge dresser"
May 24, 2015
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- Fred from Coconut Creek, FL
4.2 out of 5
"I decluttered my storage area and need to throw out some trash and couldn't find a trash can. Why aren't any trash cans around? "
December 02, 2014
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- Marcos from Boca Raton, FL
5.0 out of 5
"Location, cleanliness, the clerk, everything was better than expected.
Thank You"
October 29, 2014
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- Roberta from Deerfield Beach, FL
4.3 out of 5
"The only problem I have experienced is loading and unloading dock, it always seems to be occupied and the people after unloading do not move their vehicles while they load product into the storage area, which would allow someone else to begin the process. Attendant should have more control over this. "
October 28, 2014
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5.0 out of 5
"Joseph was very professional, polite, knowledgable, accommodating, and helpful."
October 28, 2014
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- David from Delray Beach, FL
3.4 out of 5
"The biggest issue I have is your hours. I find it difficult to get to my unit in the 9AM to 6PM time-frame. I will likely move my stuff to a 24 hour facility"
September 24, 2014
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4.8 out of 5
"My account was setup on autopay. When it came time for me to move out, I had already been charged for the next month. The Manager worked out a refund for me, which I am greatly appreciative of. He was always very informative and helpful."
July 25, 2014
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- Gladys from Boca Raton, FL
5.0 out of 5
"Yes, You exceeded my expectations, Chad and Joe were absolutely excellent gentlemen and very knowledgeable... All my concerns were addressed dead on the spot, their team work was refreshing, and my wait time was less than 30 seconds so honestly I greatly appreciated making the right choice of choosing Uncle Bobs Storage..."
July 08, 2014
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5.0 out of 5
"He was very helpful, informative, professional and genuine. The process was quick and easy. "
May 29, 2014
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4.8 out of 5
"Joe was very polite and helpful, would rent there again,very nice. thank you"
April 23, 2014
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- Judy from Coconut Creek, FL
5.0 out of 5
"The manager/staff have been helpful every step of the way, including when I've forgotten my code, store number, etc. Very pleasant."
March 03, 2014
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4.3 out of 5
"I am geographically separated from the facility, and only visit about once a year.
I have never had a problem, nor do I have any concerns about the safety or security of my items in storage.
(I might feel a bit better if a "top" was over the cages, but that's a minor concern. I'm sure there is adequate video monitoring.)"
March 03, 2014
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- Julieann from Boca Raton, FL
5.0 out of 5
"There are several people I have dealt with at the storage unit, but by far the man named Joe is the most sincere, nicest, helpful and professional. He has gone above and beyond to help me at the storage unit located in West Boca off SR7/441. He is who I based my ratings on in this survey since he sincerely seems to like working there and helping people...."
January 16, 2014
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- Nancy from Boca Raton, FL
5.0 out of 5
"Thank you for keeping it well lit and cool in the storage room. All of my belongings were nicely preserved. "
December 23, 2013
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4.8 out of 5
"Nothing at this time. The place is well kept and the people working there are very nice."
November 13, 2013
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