Customer Reviews - Life Storage #28, North Haven
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We at Life Storage want to maintain the best storage facilities in North Haven, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in North Haven (#028)
4.87 out of 5
based on 81 of our most recent Reviews
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5.0 out of 5
"Courteous, friendly young lady was very professional and polite. Very pleased."
August 04, 2018
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- Howard from North Haven, CT
5.0 out of 5
"The best customer service I've ever had they always go above and beyond for me. Wouldn't rent from any other storage unit on the planet"
May 11, 2018
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5.0 out of 5
" We are longtime storage clients and very happy with everything."
March 17, 2018
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- Chris from Wallingford, CT
4.8 out of 5
"The manager in the North Haven location is fantastic, all employees were good but she always went above and beyond. Thank you"
January 23, 2018
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- Scott from North Haven, CT
5.0 out of 5
"Laura is always there to help. I am very satisfied with everything"
January 11, 2018
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5.0 out of 5
"Both Phil and the lady there were helpful. Phil was especially helpful and always professional and a gentleman. Very clean property. Thanks!
"
November 29, 2017
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5.0 out of 5
"I was expecting to see a beautiful modern facility which met my expectations. Clearly life Storage is an excellent facility."
November 27, 2017
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- Vincent from Branford, CT
5.0 out of 5
"24 hour access, staff is very helpful and friendly, the grounds and units are meticulously groomed, rates are less expensive than the other storage companies in the area. Totally satisfied "
October 31, 2017
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- Christopher from Wallingford, CT
4.4 out of 5
"Everything went smoothly. Renting and move in went well and everything was explained clearly."
August 30, 2017
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5.0 out of 5
"I have rented many units over the years and like your facility the best. That is why I came back."
August 18, 2017
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5.0 out of 5
"I left a voicemail message indicating we would arrive at 11:00 only to find a sign saying "Be back at 11:15". I think the person in the office has to do this when they take someone to inspect their unit. I think the sign should say that, if only one person is working. Otherwise it looks like they just left, knowing someone was coming. It would be less offensive."
July 21, 2017
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5.0 out of 5
"I always feel welcome...staff goes above and beyond! Thank you!"
June 29, 2017
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5.0 out of 5
"Excellent customer service by Laura and Phil (North Heaven location) - This is my second year at utilizing this location and I am extremely please with their service.
Thank you,
Claudia"
May 01, 2017
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- Christine from Hamden, CT
4.2 out of 5
"The storage space was clean, easy to access, and the size I wanted. The office workers are always nice and helpful. "
April 29, 2017
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- Cherise from New Haven, CT
5.0 out of 5
"I did not have to ask any questions because everything was explained fully. I was very impressed"
April 25, 2017
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- John from Wallingford, CT
5.0 out of 5
"The grounds were kept in immaculate condition! An associate on duty help be shovel snow so I could access the front of my unit. The 5' x 15' unit is exactly the size I needed and it is not offered by many other storage companies. Overall, I am extremely satisfied with the North Haven, CT location and would highly recommend Life Storage to others. Keep up the good work!"
April 23, 2017
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5.0 out of 5
"Over ten years at this location. Laura and Phil are awesome."
April 23, 2017
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- Donna from North Haven, CT
5.0 out of 5
"Laura answered all my questions and eased my mind of all of my concerns"
March 01, 2017
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5.0 out of 5
"Lori is truly an asset to your company, she is very friendly and knowledgeable of the companies policies. She is also very helpful"
February 23, 2017
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- Matteo from North Haven, CT
5.0 out of 5
"Laurie has been incredible. She knows the answer to every question and is very nice to deal with. The facility is kept in fantastically clean and maintained condition."
December 27, 2016
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5.0 out of 5
"Laura was very professional, knowledge but yet friendly. She answered each and every question that I had and explained everything in detail about "Uncle Bob's [Life Storage]" policies, etc."
October 20, 2016
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- Kathleen from Port St Lucie, FL
5.0 out of 5
"Very accommodating staff, clean and safe storage facility. Felt comfortable going to the locker at any time day or night."
September 23, 2016
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- Paty from North Haven, CT
5.0 out of 5
"the space is very well maintained. The sales associate was wonderful!!"
June 18, 2016
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5.0 out of 5
"I like everything about it. People serving you are super efficient and friendly. And the place is kept super clean, which I love."
May 25, 2016
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- Erica from North Haven, CT
5.0 out of 5
"Laura at the No. Haven, CT office is outstanding and thoughtful. I get personalized service and the staff there is always happy to help. I have been renting since 2007 and I am glad it has been with them."
March 07, 2016
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- Marlene from New Haven, CT
5.0 out of 5
"Everything was done in a professional manner and the staff was very helpful."
January 11, 2016
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4.9 out of 5
"Absolutely no hassle experience and the whole experience was very pleasant "
January 11, 2016
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- Heather from New Haven, CT
5.0 out of 5
"The staff is really great and very helpfull. Keep up the greAt customer service."
December 24, 2015
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- Joseph from West Haven, CT
4.5 out of 5
"I appreciated the security, cleanliness and professionalism.
I am a repeat customer, and would reccommend this facility to anyone."
October 24, 2015
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- Kathleen from North Haven, CT
5.0 out of 5
"Excellent experience. Was particularly impressed by high level of maintenance and cleanliness. Would definitely use the place again if such a need arose."
October 23, 2015
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- Victoria from North Haven, CT
4.7 out of 5
"The associate was very nice. The facility was neat and clean. Everything went well. No complaints."
October 20, 2015
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- Margie from North Haven, CT
5.0 out of 5
"I was very impressed with the customer service, suggestions made, and overall help. The units are well-kept and very clean. Uncle Bob's [Life Storage] was recommended to me, and I have already recommended it to others. Great job!"
September 30, 2015
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5.0 out of 5
"We were very, very impressed by the service at Uncle Bob's [Life Storage]. Thank you."
September 23, 2015
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- William from North Haven, CT
2.6 out of 5
"manager was generally rude and does not value paying customers. I would pay more for better service. "
September 23, 2015
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- Theresa from North Haven, CT
5.0 out of 5
"Laura is indeed a pleasure to work with. We are new to storage PROCESS and she made it seamless. Great team in north haven ct. Thank you!
"
August 26, 2015
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- Vanessa from West Haven, CT
5.0 out of 5
"Very safe & a wonderful experience in all areas of this rental!!!"
August 23, 2015
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- Jeffrei from New Haven, CT
5.0 out of 5
"The attendant was friendly and seemed genuinely interested in us."
August 17, 2015
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- Jamie from North Haven, CT
5.0 out of 5
"I have been using the North Haven location for all my needs for many years. Laura who has been there for many years also is awesome! She has been helpful every time! Between my boyfriend and I we have 3 units right now while we are getting ready to combine our two families. "
July 24, 2015
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- Craig from North Haven, CT
5.0 out of 5
"the girl is the office was/is GREAT. I hope you take care of her, she would be a great lost if she was to leave."
July 24, 2015
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- Nicholas from New Haven, CT
4.5 out of 5
"Did not lock my storage properly and was given a call. I appreciated that gesture."
July 24, 2015
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- Katherine from Hamden, CT
5.0 out of 5
"The use of the rental truck and ease in setting up account and acquiring the spot made the move easier. thank you"
June 27, 2015
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- Evelyn from New Haven, CT
4.8 out of 5
"Laural was great help to us in the north haven, ct branch."
June 24, 2015
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5.0 out of 5
"I always felt safe while on your property, which was extremely important to me being a single female. Thanks for all your courtesy and professionalism. Laura and Phil were always there to help! Two great employees!"
June 01, 2015
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- Barbara from North Haven, CT
5.0 out of 5
"Your associate was very knowledgeable, professional and personable. It was beyond satisfactory."
May 26, 2015
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- Karen from Wallingford, CT
5.0 out of 5
"Excellent experience. I've recommended it to a couple of people moving. Thorough presentation. And the pricing was more affordable that others which was a real factor."
May 26, 2015
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4.9 out of 5
"Very friendly informative and helpful staff. Only one car to assist and the wait was a it long with out enough seating. The wait time was more than made up for with good service"
May 26, 2015
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- Anthony from East Haven, CT
5.0 out of 5
"This establishment is run very well. The cleanliness is above and beyond. They work very hard there and we appreciate it. "
May 04, 2015
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- William from New Haven, CT
4.8 out of 5
"Great overall! You should have a trash bin however for limited usage for small things that you can control."
April 27, 2015
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- Edward from East Hampton, CT
5.0 out of 5
"The people go above and beyond when I have any questions. And this place is immaculate and very well maintained. "
April 27, 2015
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4.8 out of 5
"The process was not overly lengthy and it was fairly easy."
March 30, 2015
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5.0 out of 5
"Simply stated the approach and presentation of your overall offerings was Professional"
March 27, 2015
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- Michael from North Haven, CT
5.0 out of 5
"The employees are great! Always answer any questions that I have. The maintenance guy does a great job with the buildings."
March 25, 2015
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5.0 out of 5
"The associates are always willing to help in what ever way they can. They are excellent workers."
February 25, 2015
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- Henry from Wallingford, CT
5.0 out of 5
"Associate was very knowledgeable, courteous and helpful. She fully explained all aspects and procedures and made sure I understood them. She made sure I knew how to operate the gate system. The place was spotless! Outstanding!!"
January 28, 2015
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5.0 out of 5
"Great place that's why I keep coming back very friendly staff also "
January 23, 2015
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- John from North Haven, CT
5.0 out of 5
"The associate who helped me get setup, I believe her name is Laura, was outstanding. Very professional and courteous, yet polite and funny at the same time. She was thorough and made the experience simple and enjoyable. Couldn't ask for more..."
December 30, 2014
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5.0 out of 5
"I have been to quite a few facilities, both when I was looking to store items and while attending a few storage auctions, and THIS facility is BY FAR the cleanest and most well-kept facility that I have been to."
December 30, 2014
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- Maryann from North Haven, CT
4.5 out of 5
"Laura and other staff members have always been helpful. Either making a payment over the phone or needing help sometimes getting into the unit or gate. Laura has come right outside to help me a few times. I unfortunately, will be moving soon and will not be needing this unit, Im positive she will be quite helpful with any issues that may come up. Always willing to help out. Thanks for everything. Maryann"
November 05, 2014
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- Pauline from New Haven, CT
5.0 out of 5
"The rep. is very personable and funny which always helps. She also provided me with a courtesy call to let me know my bill needed to be paid or I would receive a late fee. Great customer service!!"
November 04, 2014
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5.0 out of 5
"Very clean organized office with pleasant helpful staff. Quick and easy experience"
November 01, 2014
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5.0 out of 5
"Very friendly staff, always available and helpful. Thanks!"
October 27, 2014
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4.1 out of 5
"I received everything I needed. Questions answered and helpful hints"
September 29, 2014
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5.0 out of 5
"I actually came back to Uncle Bobs [Life Storage] because i loved the way i had been treated by the 'assiciate' previously. "
September 25, 2014
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5.0 out of 5
"The associate was very informative and friendly. I believe it was Laura. The place is nice and clean when ever we visit there. I tell everyone I know that may be looking for a unit how nice it is there. Thank you for your wonderful service."
September 24, 2014
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- Nicole from New Haven, CT
5.0 out of 5
"everyone at the North Haven location is fabulous. They have been extremely helpful"
August 10, 2014
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5.0 out of 5
"THe facility was well kept and secured and the person who assisted me was friendly, knowledgable and accomodating "
July 25, 2014
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- Barbara from East Hampton, CT
5.0 out of 5
"Just the overall storage area was very clean and I feel safe storing my belongings at Bob's Storage facility.
The manager is very knowledgeable and explained policy and procedures without hesitation. This is a professional and friendly atmosphere also. "
July 17, 2014
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- Daniel from Wallingford, CT
4.7 out of 5
"This location was very clean and had a nice display of packing merchandise .
The clerk was organized ,gave me a tour of the units and explained their specials with me. Renting the unit was easy and bringing my items went well. "
July 01, 2014
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- Joel from West Columbia, SC
3.9 out of 5
"I continue to have trouble logging into the Uncle Bob's [Life Storage] website. While the service at the store is sufficient, the website could use some improvement."
June 27, 2014
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- Garrett from Naugatuck, CT
5.0 out of 5
"Laura is simply amazing she reminds me to pay on a monthly basis. Despite my habitual absentmindedness, she is very courteous and polite."
May 15, 2014
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5.0 out of 5
"Associate was professional in every way. I had interviewed and visited a number of storage companies. I liked the whole storage area, the terms of use,proximity to our home, and ease of use at Bob's."
May 02, 2014
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5.0 out of 5
"I needed more space and she looked at various options and came up with the most space for the best price for me."
March 25, 2014
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- Paul from North Haven, CT
5.0 out of 5
"The staff at North Haven CT are great.
Laura is the best."
March 07, 2014
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- Charles from Trumbull, CT
5.0 out of 5
"always clean and well lit.. always feel safe when I am there even after dark. Laura is always quick to address concerns and questions. overall a great place to keep my stuff. "
February 25, 2014
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4.8 out of 5
"I looked at many facilities before picking Uncle Bob's a few years ago. Your facility was well spaced so occupants and vehicles could manuver easily between buildings and units. Your people were friendly. And I can access my unit anytime night or day which is very important to me. You also have done a good job clearing snow this year."
February 25, 2014
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- James from North Haven, CT
4.4 out of 5
"The location, in North Haven, is ideal and well secured. We appreciate this!"
February 25, 2014
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- Adrienne from Wallingford, CT
4.8 out of 5
"My husband and I showed up before the store opened. It was a very cold day and instead of making us wait until they opened we were let in immediately. "
January 11, 2014
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- Pasquale from North Haven, CT
5.0 out of 5
"Each time I had to make a trip to the office in North Haven, Laura helped me. She was awesome. She answered all my questions and even stayed after closing to accommodate me when I was moving out. Keep up the good work!"
October 29, 2013
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- Sara from North Haven, CT
5.0 out of 5
"I've had a storage unit at this location for approximately 2 years and not once have I ever had any issues or concerns. I'm active duty in the Marine Corps and my career has me on the road monthly and due to moving often I've had to use storage units world wide. This location in North Haven by far has been the best. The office is always "white glove" inspectable, the passageway between units is always clear of clutter and nicely paved along with the massive snow storm that shut the city down they had the property clear for customers to get to their units. They take great pride in the services they offer and I will continue to direct everyone that I come across that need a storage unit to Uncle Bobs in North Haven.....Scott"
September 26, 2013
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4.9 out of 5
"see u next yr when my daughter needs storage for college summer break "
September 23, 2013
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4.8 out of 5
"I was very satisfied with all aspects of the service of Bob's storage."
September 18, 2013
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