Storage Units near New Haven in North Haven, CT, 06473

"Absolutely the worst company And worst experience I  have ever had. The store Manager Greg Guite is deceptive and dishonest. If you do not know enough about the " companies policies" to ask the right questions he will over charge you and later tell you the fee was non- refundable because you did not ask about it before the transaction or he will apologize for " the miscommunication"  and still charge you! Prices for units can be doubled or tripled in a day. It doesnt matter if you are a current customer with multiple units already. If there is a space available when demand is high or you recently inquired about an advertised space - costs are doubled and tripled. They also do not honor any of the specials they advertise, like a "free truck" or one month free rent. They told me the Truck was only available in Orange Ct and the "one month free" if you reserve on- line,  also is not something they are  "allowed" to honor at their facility - despite it being on their locations web page. The same applies to the advertised units and costs which they also advertise on their site but tell you they don't have available. Its a huge scam. Additionally since you cant use the web page to find a unit - you're forced to work with Greg in the office and pay a $29 administration fee for each transaction. It takes Greg about 1/2 hour to enter your name in the rental agreement and add renters insurance to your agreement, despite you having told him you have renters insurance. But he can only waive the insurance fee if you previously sent an Insurance Declaration Page. Once charged - it is non- refundable so don't rent without bringing in your insurance paperwork. If you have an electronic copy - good luck. There is no cell coverage for the majority of the property - unless you go out back by the corner of the facility along the rail road tracks! There are no trash cans anywhere on the property. You have to keep all your trash  with you. The one dumpster on the property is locked. You also wont find a restroom, sinks or water. You cannot wash your hands. There are no facilities. It should be apparent from the lack of the most basic amenities, that people are  not valued and there is no concern for  customers or their experience. If you rent here be extremely vigilant and get a copy of your rental agreement. Greg will not give you accurate information on due dates and fees, which results in excessive charges. He will give you the wrong " date" to vacate and tell you your "3" day grace period was included in the date he gave you so in 2  days (really the 5th day), which you think is within your 3 day grace period, you have rented for another month and he will padlock your unit and charge you a late fee! The website also does not show you all your rental units, just the one that is late, so you cant pay on-line for another  unit, until it is late. Late fees are also excessive. I have never experienced so many communication failures at one time nor spent more time trying to get accurate information. Greg is great at telling you what you " cant" do, like having a storage pod overnight inside the facility. You have to load it outside the gates in the unsecured parking lot unless you can have it dropped off loaded and removed within the office hours of the facility in one day! I dont know many people who are relocating and can coordinate and move in 1 day, but that is the expectation here! Clearly not a business that understands or cares to support their customers. They only care about collecting fees through various nefarious means! There are other storage facilities who care about their customers. Do yourself a favor - and rent from them! You'll save yourself so much money and frustration."

"I am new to storage. Phil was very helpful, and I was happy to see that they require masks."

"I had a unit on reserve, it was too small. They let me transfer to a larger unit. Both guy are very helpful."

"I helped my sister move in. This place is clean!!!!! I am going to store my bike here."

"Greg has been great! Very helpful. Great customer service."

"Have a unit there"

"I am uncomfortable going anywhere right now, but I needed to see the unit first. I called a head and Greg gave me the unit #, and how to find it. I after I saw the space I call the office, and told Greg I would take it, but I did not want to go in the office. He emailed me a link so I could complete the transaction on-line, and there was a lock in the unit waiting for me."

"I just got divorced. This place made it easy to get away from her. Thank you"

"I rented a space, and I needed a box and some tape. I went to the office, and they have so many things to help you move. It was very helpful, and the staff was very nice."

"Corvette storage!! I inquired about a 10*20 well over a month ago. They did not have anything available. Well Greg called me and over a month later and let me know he put my name on a 10*20. I jumped at it and cancelled the storage unit I had already bought."

"The office staff are very nice and helpful. I mailed in a check with the wrong amount. They reach out giving me time to fix it and not get lat fees."

"I was very impressed with the staff. They do not have the size bin I need. They called some of their other locations in the area, and found the size I need. They called me back with the location, and the phone number. They were very professional and helpful."

"My husband went back to Lifestorage in North Haven to store his motorcycle. Ladies it is clean, and well lite at night."

"I have service real storage bins in North Haven. For weeks I have been asking for another 10*20 climate controlled, and they did not have one. One day Greg called when one became available. Very good service."

"I came in to pay my bill, and bought some boxes. The boxes have handles. They are so easy to carry. I love them."

"I have been using this facility every year to store my Mustang. Phil took great care of me again this year."

"I needed to store my furniture. They had the boxes, mattress bags, and dust covers we needed."

"Moving is always stressful. I lost my car keys, the manager found them. The day turn around after that."

"Greg was great! We came in late. He stayed late to show us some storage bins."

"Greg and Phil are great. Always nice and helpful."

"I like this place. It is close to the highway, and 24hr access."

"I like that I can access my belongings whenever I want to. Everything is secure, well lit, and I don’t have to wait for the office to be open. I work during the day, so it’s helpful to be able to come early in the morning or late in the evening."

"Thank you for making this so easy for me. I had signed up at a different storage company, and was so disappointed in the customer service that I left before signing my contract. My friend recommended Life Storage, I called, and had a unit rented in the same day."

"I am a sales rep .I needed a place that would except my deliveries for me, and I receive a lot of deliveries. They always except them, and let me know via email when they arrive. Greg and Phil are always very friendly."

"The two guys in the office are very nice when I come in and pay my rent. When I was there last week I picked up 2 wardrobe boxes. I did not have to go to Home depot!!!!"

"I came to Life storage to help a friend move in. I was surprised at how clean it was. I have storage across town. It is not this clean. I will be moving here when my lease is up."

"I needed a unit to store my "extra" furniture and Greg was very helpful in assisting me with the size unit that I would need and pricing. It was very clean and easy to get to my unit."

"I kept my daughter’s stuff there between school years. It was so easy, that eventually I started to store my stuff there. My bike, my tools, and my random stuff from around my garage. Now I can park my car at home, and know that my bike and stuff is safe."

"This is the second time I have needed storage, and the second time I have returned to this location. I am downsizing, and wanted to keep my Christmas decorations, but had no place to store them in my new home. I can access them at any time, it’s clean, and well lit."

"Life Storage made my move in so easy. The manager, Greg, walked me through the entire process before I purchased my rental. I thought I would be nervous because of COVID, but they were very cautious. I was able to order my space online, and the lock was waiting for me inside. Clean, friendly, safe location...I highly recommend."

"Greg was very helpful and everything from start to finish was smooth and hassle free. I will absolutely recommend them."

"Have been using Life Storage for years. Haven't had any problems with them. Find the employees very helpful."

"Amazing experience with Greg at LifeStorage in North Haven. He helped us get setup with the right unit. Customer service has been amazing. Looking forward to a long business relationship with Greg and LifeStorage."

"Great service!!"

"This place has the best boxes hands down. Steph is very friendly and knowledgeable as well. I will definitely recommend Life Storage to anyone looking to store their things."

"Great place and is very clean."

"Very easy to rent from friendly helpful"

"Great place! Steph is the best!"

"Really enjoy working with this location. Steph was incredibly helpful with getting me the best program for my needs. If you need a clean and friendly facility for storage, life storage in north haven is the best!"

"I have no issues with Life Storage!"

"nice clean storage spot"

"Thanks Stephanie for making my move a little easier"

"Process was quick and painless & made my move super easy all thanks to Stephanie"

"very helpful, stephanie was nice and courteous, clean store."

"amazing store, stephanie was a great help."

"Its clean all the time, safety policy, nice area, great customer service."

"Super clean location and amazing customer service."

"I love coming here more than any other storage facility. Stephanie is amazing help, the place is very clean and I wouldn't reccomend it if I didnt believe in it :^)"

"Stephanie is the greatest employee! EVER! Consistently goes above and beyond for everyone and does it in such a manner where I feel obligated to leave this review. Choose Life Storage for all your storage and life needs! Tell Stephanie I sent you. I can't promise anything will change if you do, but I'll know. I'll know."

"Stephanie is the #1 employee!"

"Coming to this store from now on, the store is nice and clean and stephanie was incredibly knowledgable and super helpful. A+"

"Great customer service"