We at Life Storage want to maintain the best storage facilities in Sacramento, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"The facility is so nice and clean. I love that there's trollies to help carry your things into storage. Also the young lady at the front desk was so nice and friendly. She made sure to explain everything thoroughly and did not hesitate to answer any of my questions. Very excellent customer service."
"Just when I thought customer service was dead, Ms. Maddie Bright gave me hope. She had a cheerful demeanor and a let me help you attitude that made paying my bill a smile inducing event. Thank you for being You..."
"I rented a storage online here, and upon arrival saw that It was too small. Ms. Marie Potter not only saved me from a TON of frustration (MLK HOLIDAY/OFFICE CLOSED) she showed superb customer service by showing me different units until I found a size accommodating me. The Units are well maintained and clean. Rite off the freeway for convenience; plus access is until 10pm. Which is much later than most places. I was so impressed, I took the time to write this review....Ms. Potter and staff deserve everything star in this review...5 Stars"
"Needed a good climate controlled secure storage unit for a couple of months. Found a great match here. Manager Andre was professional and extremely helpful in identifying a unit for me. Paperwork was done in person but all electronic was nice. Move in was easy."
"Great Service provided by Andre and the team at the move in process. Did most of it online which was simple and was able to move in right away. Saved a bunch of money compared to other storage facilities with the same amenities. (Secure, Climate-controlled, indoors)"
"I wanted to share the great customer service experience I had with Marie asst manager at the 7716 Folsom Blvd., Sacramento location. She exemplifies the meaning of "true customer service"! A situation occurred related to my storage unit. She was proactive, professional and stayed in communication with with me getting the situation resolved ! I highly recommend this location!
"Marie here at this Life Storage location was awesome. She helped me multiple times whenever I asked and was super nice everytime, both in person & on the phone. This location itself is great, would store here again."
"It was clean I couldn't find the bathroom but that doesn't mean there wasn't one they had really great dollies it was easy for me to pick up my stuff from there no problems typical storage place but very very clean and the inside of the building was very cool it was awesome because it was very hot outside"
"I would like to share my AWESONE experience with Andre at Life Storage 612. He was Very approachable, kind, courteous everything that customer service should be. He was willing to go to any lengths to help me. I wish there were more Andre’s in the world. It would make interacting with the business side of the world more pleasurable. Keep up the great work Andre! Your hard work is noted."
"Just want to say I had a fantastic rental experience and specifically want to shout out to Andre who walked me through the process, helped me assess my space needs, and made me feel welcome to the facility. Highly recommended storage space and service from staff. Thanks, Andre!"
"Came in a few days ago and had the best experience with the manager Andre! He was very knowledgeable and friendly making my decision to choose this place a 100% yes! Highly recommend this place and Andre! Thank you!!!"
"I hate walking into these places feeling lost and uncertain wondering if I'm being taken advantage of or not, but after about 20 minutes and a million questions they had me smiling and at ease. I have doubled checked all the other adds and places and the deal I got was one of the best deals out there. They didn't try to take advantage of my lack of understanding, instead they helped lead me to the better deals. I wasn't rushed or pushed in to making a decision. I worked with Andre the manager about three days ago and today when I showed up with a load he was right there walking me through everything again today with a smile and laugh. It was easy and there were no feelings like I was bothering him or in his way. When I chose this place I was just going through a list and after looking at about 6 different places I lucked out by choosing Life Storage. Obviously, my experience has lead me to highly recommend this place and Andre. Tell him Dan sent you!"
"Life Storage was a wonderful place to store our good furniture and other items that needed conditioned space. The facility is very clean and the packing products they offer in the office were a great deal. We only needed the space for a few months until we moved to our new home, but it was perfect for what we needed. I highly recommend this place for conditioned storage!!"
"The employees at the facility are cool but but the corporate I can't believe that they would raise their prices their their rent at a time like this I have two employees and one maintenance guy run the whole facility the maintenance guy goes to a couple facilities not just that one and they want to raise the rent how much overhead do they have with the pandemic just come into an end now we got the war going on gas prices are $5 but the storage has nothing to do with any of that the whole world going to s***people are losing their houses store in their stuff but they're paying so much in storage fees that they can't get another house"
"This review is a work in progress as I await a response from Life Storage regarding some concerns. I rented at the facility for 15ish years. Staff is excellent throughout. However the experience overall changed considerably from when I inititially rented space under the prior owner - Superior Self Storage - and now under Life Storage. For now, 3 stars. But I suggest waiting to decide to store here (if possible) until I resolve my ending concerns and how Life Storage addresses them."
"IF YOU VALUE YOUR BELONGINGS, DO NOT STORE THEM AT LIFE STORAGE!
I rented a unit from Life Storage on Folsom Blvd. on July 31, 2021, LESS THAN TWO WEEKS LATER, I was told that my unit was broken into and some valuable items were stolen. So much for security - I was told it was random and 21 other units were also vandalized. Are you kidding me? Random, 22 out of 836 total units on different floors - who's kidding who? It was an inside job; if I were the owner/manager of this facility - I would definitely LOOK WITHIN!
Fool me once, shame on you Life Storage...there will never be a fool me twice...learned my lesson."
"Iridian has been great to me over the past 3 years I've stored here. Always quick to answer any questions and also very accommodating. Clean space and great team. Looks like they are always making improvements into the property as well."
"This is my second stint with this company,, but a closer location to me. Iridium is both wonderful and thorough in her customer service position and made the entire process very smooth and satisfactory"
"My wife and I needed a storage unit for a couple of months while we have work done on a couple rooms in our house. We stopped by Life Storage to see what was available and at what rate to be greeted by the nicest person at the front desk. Her name is Jenny and her upbeat, positive attitude and knowledge of the different units and prices made this process very easy and actually, kinda fun, like running into an old friend at a business you came to do business at.
If you need a storage unit, Life Storage is clean, secure and climate controlled. I would recommend this place 100%!"
"Four years I was a loyal customer and they raised unit rate during a pandemic employment ban!
In correspondence I options as alternatives to price increase. The representative that responded was rude and unapologetic about "the rate hike stands" so I had to move out.
I could have gone online and rented & moved into another unit down the hall for a lower rate but the attitude of individual I spoke with drove me away.
How rude is a rate hike during global pandemic unemployment crisis?!?!
Corporate greed is rude enough without rude employees adding salt to the wound.
I will never rent from any LifeStorage again!
This rating remains 3 stars because the facility is clean and secure. Also, under previous managers the relationship was quite pleasant."
"I was shopping around for storage units (moving from another company that has provided me with dissatisfying service in the 1.5 years I've been with them) and decided to stop by this location just this morning. I met with some girl (I didn't get her name because she didn't tell me and I didn't ask) was really tall, thin and had shoulder length blonde colored hair with glasses. I instantly felt so uncomfortable walking into the office. The vibe was really off.
As I was explaining my situation to her about what I'm looking for and my end goal, she gave me a judgmental look, the feeling of being racially profiled as she was staring at me up and down in what felt like almost disgust that I had walked in. I asked about seeing two unit sizes which she showed me but didn't seem too enthusiastic to show me these units. She didn't converse with me much (maybe 2-4 words max) while walking to check the units. If I asked questions, she gave me one-word like short answers. While walking back to the office, taking the elevator down in complete social silence, I knew I had zero interest in considering Life Storage as a facility I would rent with because of this experience. The overall encounter was so awkward.
I chose a storage facility elsewhere and the experience was a complete 180 in difference in how I was received and treated. I am happy with my decision."
"I love the fact that everything was done virtually, the same day. Nothing was a hassle. Which i appreciate. Great customer service. Its not even a bother that you have to go inside the building to get to your storage because they provide dollies and they are a decent size. I now prefer indoor storage's. Much cleaner and ultimately safer. I think the location helps a bit also. Its pretty lit up at night and feels pretty safe. I would appreciate if they were open until midnight instead of 11pm. Although A+ defiantly would use this location again."
"My wife and I had the pleasure of working with Jenny Naumovich, the Associate Store Manager of the Life Storage location on Folsom Blvd in Sacramento. Jenny gave us an excellent overview of the storage options; showed us different units; and quickly walked us through the paperwork to secure our storage unit. Jenny is personable, hardworking, and an outstanding representative of the Life Storage Company."
"I was sorting through important things did not want nobody to see information jewelry mainly the jewelry and I have the door down to have my privacy and here comes one of the staff and pools my door wide open I says I am lordering innespace I pay for with my stuff in it I'm lordering I don't sound right and it ain't right"
"I have rented spaces for years on and off again from this location, now Life Storage. Ms. Ayala, the Store Maher, was quick and efficient in getting me into the right size space and at a great promotional price. The facility is very clean and temperature controlled with many carts to assist with getting your items into your unit fast. I would highly recommend storing your belongings here."
"Loved everything about this place. Being a young, single female my mom hated the thought of me having a storage unit outside, in the dark (I get off work late) and going there by myself. She rented me a unit and I always felt so safe going late in the evening while I was moving. You need a really long code to get in the gate which they don't really lock til 11pm, the premises is video surveillanced, well lit, well maintained and as far as storage units? Is so this one again for sure. They also sell excellent packages of moving boxes and provide great service. 5 stars!"
"I have been storing my stuff here since 2011. Over the last 8 years the monthly rental has increased approximately 35%. In December last year, the staff made an error with my on time payment. This month, I was out of town, but hand delivered the payment on the 10th (last date to do so without a late fee) when I got back. Unfortunately the office was locked up at not quite 6:00, so I had to leave the payment in the lockbox. I got a threatening letter saying that 14 days from the date of the letter, my belongings would locked up and I would not have access to my unit. I called (2x) and was told it was because I already had a reversal of a late fee in December, 2018, so could not get another one. Wait, WHAT? There was a reversal because of staff error, not my error, why am I penalized, I have been an on time payor for 8 years. Do not store here!
Absolutely not a care for the customer."
"Megan James was very helpful with showing me the storage room and prices. I am a college student, and she was kind enough to be explicit about the amounts I would pay up from so there are no surprise fees."
"Wonderful place, staff is pleasant and has a great attitude to always help (when needed). If you have the opportunity to meet or be helped by Patricia, then you will be more than happy with your experience here. Love them, love them, love them all. Keep up the good work."
"I stopped in to get a quote on a 5x5, Megan was very informative and helpful. She showed me a few unit sizes so Id have a better idea of what size Ill need when the time comes. The facility was clean and looked well maintained."
"Patricia, the manager, was v knowledgable and provided excellent customer service. I was able to get the space / location I needed in the middle of a Saturday and we sped through the paperwork. The site has great AC and looks immaculate.
She also helped me get a discount by applying on Life Storage's website ! Thanks, Patricia!"
"Life Storage has been the best storage experience I've ever had! I've had quite a handful of storage units over the years and Life Storage has been, the easiest and cleanest experience. It's great that the monthly rates are so affordable!
All the staff I've contacted have always been polite and helpful as well. All around, Life Storage has been fantastic.
10/10 would definitely recommend."
"This company lies to get you to move your stuff in and then doesnt keep their word. I fell for the second month free scam and wasnt given the second month free. Also the price i was quoted monthly was nowhere near what i have to actually ay. Thanks for being such scum!"
"Megan was super helpful with the entire rental process. She took me to the unit to make sure it was enough room for me and then made the actual rental process quick and easy. I like that this location is monitored at all times and has a security gate. I also like that they have big elevators and carts to help with moving things onto other levels."
"Great first experience. I've never used a storage facility so I wasn't sure what to expect. I went in today and met with Priscilla who was courteous and informative and showed me around the facility. The facility itself was clean and well maintained with good security. I feel good about leaving our possessions here. Online sign up was super fast and easy too. So far, I recommend!"
"I really love the promos for rentals that’s what’s going to keep me interested a d re renting again, as well as having Dolly’s available for moving assistance and building was kept at a good air quality temperature
Thank you for The consideration ."
"I was blown away with how clean and secure the facilities were! The climate control made the space feel comfortable and safe for objects I was worried the heat would destroy. Your staff was so knowledgeable, and showed me everything I needed to know. It was a great experience!"
"Absolutely wonderful customer service. When I stated that the prices were high, I was provided with a competitor's address "to check out." While a better price, I came back to my first choice on Folsom Blvd because the unit and grounds were so well maintained. "
"Since the new management, my opinion of LifeStorage hascome around 180 degrees. The new manager is COMPETENT! Which is HUGE.
I feel much more comfortable with having my "stuff" here, and that I was getting good information.
As we are getting situated in the area and starting to get a lot of our household goods we needed to cut our storage space in half. I was very tempted to just move someplace else, however, we met the new manager and were extremely impressed. By his professionalism, his knowledge of the industry and the business, his customer service skills, and his valuable help.
I am HAPPY to recommend LifeStorage to anyone at this point. That was NOT the case with the fiasco I had getting moved in and my first few months at this facility. I was NOT impressed."
"Great service/Company. Thought: it would be helpful to route incoming and outgoing traffic through main security gate with reversed lanes, like New Zealand on both street and interior sides of gate as the access code box on driver side requires cross lane conflicts at the gate - two cars face to face."
"I had looked at several storage facilities prior to this one and was surprised at how clean and pleasant this one was. I also like the security and the feeling that my belongings are in a safe spot. "
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #612, we offer great property security systems and clean, affordable storage units to rent for the residents of East City, Tahoe Park, Elmhurst, Colonial Heights, and other neighborhoods in Sacramento, CA. Call us with questions, reserve online, or click here to compare other storage units in Sacramento.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 9:00 am - 5:00 pm
Facility Access Hours
Monday: 5:00 am - 10:00 pm
Tuesday: 5:00 am - 10:00 pm
Wednesday: 5:00 am - 10:00 pm
Thursday: 5:00 am - 10:00 pm
Friday: 5:00 am - 10:00 pm
Saturday: 5:00 am - 10:00 pm
Sunday: 5:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental