Self Storage Units near Los Angeles in Costa Mesa, CA, 92626

"I would give this place zero stars if possible even go negative since they hired a new manager and got rid of the guy who actually took pride in what he did. I was informed by Nicolas that they accidentally sold my unit. When I confronted Samantha about this her attitude was so cavalier and blasé you would think she was deciding what she was going to order at Starbucks or contemplating the time it takes for paint to dry. You accidentally sell my things without any notice, you refused to help me get my stuff back,  you make empty promise after empty promise and yet I should be grateful?  It's practically impossible to even get a return phone call from anyone at this location or even the area manager whom calls from a blocked number doesn't fulfill her promises real professional right? You do not care that my identity was stolen because of your inept manger and total negligence. You've made no effort to get my birth certificate Social Security card credit card debit cards and mail back inside the unit contains all of my clothing other than the clothes on my back? Is it normal that you have not extended any sort of courtesy for your total ineptitude and negligence. I highly advise to stay away from this place. Samantha is as useless as the pimple on my ass, particularly as she told me "that's just life storage" As an explanation for why she didn't call me back. Samantha makes empty  promises in order to use theft by deception in order to defraud you and steal possessions. I'm certain once she realized what was in there after entering and cutting  off my lock without any notice or even a phone call. Can you imagine having your entire wardrobe except for what you're wearing gone? All of your legal documents gone, personal and private information in the hands of other people, your medical records family photos etc.? Replacement value of my wardrobe alone is close to $100,000 I'm sure Samantha's partner is enjoying the custom-made Brioni suits? The 14 pairs of Ferragamo shoes? Yes I know size 13 doesn't make them easy to sale or wear however they were mine not yours to begin with! Then how about the two dozen custom-made shirts from Saks fifth Avenue? Personally, I like the French cuffs with my silver cuff links and the Pannerai watch... The  countless luxury and designer items  from Zegna, Brioni, Pucci, Gucci, Dolce & Gabbana, Hermès etc... You realize I needed theses things to go to work? Valentino slacks that I just bought, or the D squared and Moschimo items with the tags still on them? How about those Brunello Cucinelli sweaters?  And all my dirty underwear despite being from 2 Exist they were mostly dirty as I hadn't done laundry in weeks that's why there was a new box of laundry detergent next to them. Did you like the Giuseppe Zanotti shoes? You realize that those were almost $2k? Thanks Samantha for all of the problems you've caused me. It's not like I didn't have enough on my plate already. And to whomever has my things you should also think Samantha, because many of those new items would not be there if it hadn't been for her suggesting I put more items inside right before she "accidentally" sold I mean stole I mean sold everything. Whoever has my things are you enjoying coffee from the new never used or opened Technivorm coffee maker, i'm sure you already discovered the Kona coffee that was $100 a pound and the coffee grinder....   There also was the Tumi luggage, the Louis Vuitton luggage, bedding and linens, two bikes of which one was a carbon fiber Specialized valued at $6k less than a year old, all different Apple products, i'm glad you're enjoying the latest technology they offer and some very expensive odds and ends I've kept to remind myself of certain places and people. So you lie, you screw up, and you want me to take the loss? What a great position to take when you destroy someone's life in a fairly epic manner like this. I guess the law doesn't matter to you and given what you've done and shown me by threatening to have me arrested for trespassing when I attempted to make a police report shows you have no work ethic which everyone already knows but you are also potentially a sociopath and I know according to you it's not your problem... Make sure you do as much cover-up as you can in order to justify these egregious "accidents" Samantha Ironically the area manager informed me There was no late charges or any extra types of fees due to Covid and you knew this all along, yet you lied as I waited for a call for 2 months as I checked in at least every other week sometimes daily... yet why when I was there two weeks prior and I saw my lock missing you told me that nobody had broken in that you had cut the lock off and insisted that I put more items in the unit. Theft is wrong no matter how you justify it and Samantha Bixby Life Storage as well as the auction company that didn't do their due diligence are all guilty of theft by conversion"

"Samantha was great! Awesome customer service, clean place as well."

"Very clean"

"Rate increases whenever they want. Beware!"

"Samantha was very nice to talk to she help me find the right storage unit and she was very informative about everything. Since she started running the store it has been a lot cleaner and organized. Just wanted to say in my opinion she's a good manager. Thanks Samantha."

"Extremely friendly, reliable & dependable service. Samantha the store manager is fantastic to work with!! Great Hours to access your storage unit. Clean facility. Highly recommend life storage!!"

"Still looks a dirty mess!"

"Great personality, very nice and helpful. If you ever need help, she is the person to go to!"

"Sam was the best and very easy to work with. A great experience at Loge Storage!"

"Stay away from this storage They are not safe at all. I got my vehicle stolen from this property. Store manager was totally unprofessional and they she treated me was unacceptable"

"The same office staff is rarely at the office and never pick up the phone. I have to wait minimum of 20-30 min every time I'm here, just to borrow a cart. Furthermore, there are many rat traps  all over the inside the storage area.  Bad management."

"The same office staff is rarely at the office and never pick up the phone. I have to wait minimum of 20-30 min every time I'm here, just to borrow a cart. Furthermore, there are many rat traps all over the inside the storage area. Bad management."

"Alicia and Kevin and the gang are tremendously helpful and made my stay here at the storage absolutely perfect!"

"Prices go up a lot. Moved to a new place closer to home. Noticed the front office a month in advance that we would be moving out and were told that we did it perfectly and would have no problem with no more payments coming out and just notify them again when we are out. End of January we let them know we are all out and cleaned. A week later.....they took money out. Called left a message NOTHING, sent an email from their site.....NOTHING!!! Do not rent here, they steal your money!!!"

"Great location. Terrible customer service. There is no way to get a hold of anyone in corporate and if you call the local office most of the time they don't answer or return your call. I've been having technical difficulty with their website for weeks and their IT person will not call me back. I email and call every day."

"Returned to our storage units after about a year to find all aspects of the site as run down and dirty as I have seen it in the eight years we have had the units. The elevator's sluggish operation was concerning as well. What I had previously considered a well maintained site has now become a run of the mill sketchy storage operation."

"nice location"

"I accidentally maid a payment on the wrong unit and tried to resolve this issue. I spoke to Marco the property manager and he said he would handle it. A week and a half later still nothing done. I was frustrated because obviously he didn't do his job. When I said that he became hotty and said that I created extra work for him. Excuse me! Things happen on accident and you promised me that you would handle it. He hangs up on me and says if I go there to resolve it that he would contact the police. What!? My business stuff is in there. I'm not late. I am going to file a police report on the property!!! This is crazy! He lied saying they don't have a regional manager and found out they do. Big mess! I would never in my life talk to my customers the way he did. He needs to get fired! Hotty man with a major attitude problem. The previous property manager was more professional. Heaven forbid you make one mistake online for your unit. BBB should be contacted in this case since they list it on their site. I cannot store my business stuff in there with the way they handle their ghetto customer service attitude. Stay away from this place! Customer service is impossible to deal with. Just a big warning from a business owner."

"Excellent place for storage"

"This entire facility is infested with mice,rats and possibly bed bugs. I've been a customer for 10 years, when it was originally Magellan Storage the place was immaculate . Then it became "Uncle Bobs"storage and got more expensive. Now it's "Life Storage"but  it should really be called "Life Sucks Storage". All my stuff is covered in mouse droppings and rodent urine. I"ll have to throw out most of it and find another place. They don't have garbage pails or a dumpster on the property. So now I have to put all that nasty stuff in my car. It's also super expensive. I saw mice scampering out of a lockea few doors away . Even though there's mouse traps all over the place it's still infested. Remember that old movie called "Willard" about a guy who was into hoarding pet rats? He would be in heaven if he had a unit at Life Sucks Storage. Can't wait to get out of there !"

"Infested with Mice and Filthy ! This facility used to be clean and great before Life Storage took over . Now it’s disgusting . I saw a mouse scurrying into one of the units and there are dead ones everywhere . All my stuff is covered in mouse droppings and rodent urine — and I have to throw it out . Gross. There’s broken glass in the hall, dead mice and vandalized lockers. I should sue them ."

"Life storage is my fav. Storage of all tlme"

"This entire facility is infested with mice,rats and possibly bed bugs. I've been a customer for 10 years, when it was originally Magellan Storage the place was immaculate . Then it became "Uncle Bobs"storage and got more expensive. Now it's "Life Storage"but  it should really be called "Life Sucks Storage". All my stuff is covered in mouse droppings and rodent urine. I"ll have to throw out most of it and find another place. They don't have garbage pails or a dumpster on the property. So now I have to put all that nasty stuff in my car. It's also super expensive. I saw mice scampering out of a locker a few doors away . Even though there's mouse traps all over the place it's still infested. Remember that old movie called "Willard" about a guy who was into hoarding pet rats? He would be in heaven if he had a unit at Life Sucks Storage. Can't wait to get out of there !"

"This storage is great! They definitely work with you and have the best rates/specials in the area! I highly recommend them."

"Great place to store your things. Location is convenient to freeways. Best part, people who work here and take care of things. Special thanks to Barbara B. and Rae S. Both are pros and care for the place like its their home. =M=M"

"Barbara was great and the place is clean. Good experience"

"I had the pleasure working with barbara and Kevin Both are very professional and patient. If I ever need storage I will definitely rent here. Thanks for all the help!!"

"WELL I must say there must have been some BIG personnel changes here since all the 1 star reviews were posted back in the day! I recently moved in and THEN read the reviews. I know, I know .... not the smartest way to use YELP but in this case it worked out well for me! If I read those old 1 star reviews first I probably would not have come here! So I guess I got lucky doing it my way because my move in experience was amazingly easy and I don't think you can find a nicer, more accommodating office staff team then Barbara and Reigh!(probably spelled her name wrong lol sorry Reigh). Seriously, they were friendly, professional and a pleasure to deal with... And just so you know, I have had my share of grumpy, unaccommodating storage unit managers so I was more then glad to run into these two : ) Bottom Line! I am pretty happy here... you might be too! I suggest you check it out."

"Just started doin business with them, and I can say for certain I am very impressed with their customer service and professionalism. Barbara is an absolute pleasure to have met and be assisted by with setting up my contract, in the process of setting up I also met Raelynn and she was very accommodating as well. Thus far I know I made the right choice with Life Storage by choosing them to store my black buses ."

"First experience with life storage and it was great. Barbara helped me find the right unit and made the process seamless. Thank you!"

"Three months ago I went to my storage and noticed the lights in hall directly across from my unit were out.  I went to the office and reported it.  I returned again about a month and a half later (on 12-14-2019) to find that the same lights still had not been fixed.  I again went to the office and spoke to Barbara (the "Store Manager"), and she told me that the company they hired to replace them hadn't gotten to my row yet.  Three weeks later (on 01-05-2020) I went back to my unit and they still have not been replaced.  Again I spoke to Barbara, and she said they had the lights in a storage unit.   These lights are the only means of getting any light in my unit.  Without them it is very difficult to see my things.  I can't believe it takes more than three months to fix these lights.  I think this management is doing a horrible job at keeping the facilities working properly.  On top of that, from the few times I have dealt with the manager, she always seems to have a bad attitude and poor customer service (unless you are a potentially new customer). This place has gotten so much worse since I first moved in.  I now regret my decision."

"I got a storage space here quickly and with great customer service from Rae Sharpless. She was friendly and got me all paper work done within minutes. I highly recommend.  Clean storage and very new looking area."

"Rae gave me excellent service and was patient and professional in answering all of my questions about the unit. She took me around the enclosed parking area and was detailed in explaining the procedures. The price was just okay but the service is great."

"Rae , the manager, is a wonderful, helpful, and knowledgeable manager. She thoroughly explained all the rules regarding the facility and security for my storage units. Positive, gracious, and great customer service. A very smart lady. Because of her, I highly recommend Life storage."

"Just a heads up. if your storing anything of value here don't.. it will be stolen especially if your on the 2nd floor.. wife and I had about $10,000 worth of stuff stolen from our unit and with no signs of forced entry insurance will deny your claim. Costa Mesa pd pretty much said you'll probably never see your stuff again. I was so furious. trying to pursue bad faith court options against Xercor , life storage promoted insurance, for bad business practices of denying claims without investigating.. anyways if you care for your belongings consider another location and don't believe all the fake 5* reviews like I did"

"Rae Sharpless was helpful and amazing with my storage rental. I recommend this storage place to everyone."

"Came in to look at a unit and was surprised to see that these are available to see in the Main Office. Once there, Rae Shapless made sure I looked online to get the best price. She was beyond helpful and fun! Appreciate how smooth they made the rental process! Definitely recommend the place and their team!"

"Rae was amazing outstanding customerservice."

"Absolutely a great experience, the staff is awesome and accommodating. Steve, Kevin and Rae- I was in between Homes  and used them as a short stay storage facility. The unit was clean and secure. Would definitely use Life Storage again in the future."

"Id leave a zero if possible. This place went way down hill since I got first unit there. It was nice and clean now its always filthy. The manger dan is worthless, says hes making notes but doesnt do anything. They wont even return my insurance companies calls after my unit there was broken into. Extremely disappointed in management at this facility."

"Raelynn was very nice and she helped us make a decision on how space we would need for our stuff."

"If anyone has a storage unit at Life Storage on Pullman/Paularino and Redhill you might want to check your unit for a break in. Mine was broken into AGAIN sometime between Sept 9th and the 21st. This time was much worse. You can't tell by looking at the lock because they either pick the lock (which by the way also means the insurance will not cover any loss without evidence of forced entry) or they go in through a metal wire grid above which would be easy to do with a cordless drill. Especially since there is no security they don't need to rush out of there. I know a lot of people aren't in their units on a regular basis and apparently the security is non-existent after 10 pm these days,  the only way to know is by going there yourself. I have reported this information to the police."

"Employees were always willing to help in any situation. Returning calls or letting me know when I was delayed in my payment, also very supportive. Thanks for all your patience with me!"

"Very helpful staff"

"Manager Rae ensures we were taken care of. She provided us with guidance on how to select a storage unit and gave us tips on taking care of our items in storage. Thanks Rae!"

"Rae was awesome! Got me into my unit fast and answered all my questions! Highly recommended!"

"Terrible security and liability! Beware storing your stuff here. Our units have been broken into three separate times, even after switching units."

"Rae was so Helpful & Nice! Genuinely Friendly which I liked The whole Experience was Awesome vs other times I've walked in here! Thank you so much for all your help Rae! Also dealt slightly with Dave he was also helpful & funny!"

"Was treated poorly from the moment I walked in. The front desk guy first words out of his mouth were there's four people ahead of you and just walked away. I looked around and no one else was in the lobby. I patiently sat that for about 10 minutes as he continued to completely blow me off. Finally got up and asked him a question about the operating hours and he gave me completely different hours than they told me over the phone. His response was yea...we tell them not to say that. Got up and walked out. Thanks for wasting my time. This place is joke"

"I am totally delighted with my new storage space on the second floor with skylights overhead. Staff has been exceedingly helpful, and I appreciate the help with the locked carts I received in the beginning before I brought over my own cart to facilitate moving stuff in and out. Your facility is easy to get to as it is located in my circle of travels. Overall, just simply excellent."

"Gotta give a huge SHOUT OUT to Samantha who was able to solve an issue in ONE day after I had been working w/ others at Life Storage on the same issue for the previous MONTH!  Samantha is a star and I hope she is recognized for her exemplary customer service.  Life Storage is a clean & well lit facility, my only criticism (which Life Storage cannot control) is that there can be a lot of sketchy random men hanging out/loitering around the perimeter and the parking lot and it makes me nervous (as a woman alone accessing my storage cage).  I hope there are tons of surveillance cameras working so my imminent murder will be captured on film and given to the police ha ha *sigh*."