Customer Reviews - Life Storage #65, Hoover
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We at Life Storage want to maintain the best storage facilities in Hoover, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Hoover (#065)
4.80 out of 5
based on 41 of our most recent Reviews
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- Frederick from Hoover, AL
5.0 out of 5
"I leased space for almost two years before buying a house and will definitely use life storage again if I need storage space. They had the best prices and a good variety of space that let me store everything I needed stored. Always friendly and clean."
November 23, 2018
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5.0 out of 5
"LaShandra was very helpful and knowledgeable great people skills"
June 17, 2018
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5.0 out of 5
"The entire staff at this location has been awesome."
May 28, 2018
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- Anonymous from Farmingdale, NY
5.0 out of 5
"My contact with Life Storage was always by phone. The associates were always professional and when we had to vacate the premises, the associates treated my employee with the utmost respect.
If we did not lose business we would still be a working partner with Life Storage.
Thank you for all you have done for us."
May 23, 2018
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4.0 out of 5
"Overall, the experience was good. However, I do have one complaint. The roof of the storage unit I was using was replaced at some point during my stay. Though I appreciate the maintenance, all of my belongings had pieces of sheetrock, sheetrock dust, pinestraw, etc. scattered throughout."
April 24, 2018
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5.0 out of 5
"I had a great experience with this service will certainly use you for my next service needs "
July 24, 2017
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- James from Birmingham, AL
5.0 out of 5
"The office workers were terrific...
kind, courteous, friendly and helpful.
The facilities are very nice and clean."
June 19, 2017
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5.0 out of 5
"Everyone was pleasant, being able to use the truck was a huge help at the last minute."
May 24, 2017
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5.0 out of 5
"This company is awesome. The ladies at the desk were kind, knowledgeable and helpful. This was a very unexpected traumatic move for me and their kindness and helpfulness was greatly appreciated. Thanks for hiring such awesome folks. "
May 18, 2017
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4.2 out of 5
"My only concern is with hours of access. Sometimes 9 just isn't late enough."
April 27, 2017
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4.9 out of 5
"The manager on site was helpful, courteous, and very pleasant to interact with. "
April 25, 2017
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4.8 out of 5
"I was very pleased with the associates ability to work with me when life happened, and they were always so polite and pleasant. "
March 23, 2017
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- kathryn from Birmingham, AL
5.0 out of 5
"Linda and Brenda are great. Very polite and informative! "
January 23, 2017
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5.0 out of 5
"Linda and Brenda at the Lorna Road, Hoover, Alabama store are wonderful!!!"
January 05, 2017
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- Dwight from Birmingham, AL
5.0 out of 5
"Very well-managed facility and helpful, friendly staff!!!"
December 23, 2016
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5.0 out of 5
"I was very pleasantly surprised! I had rented spaces from other companies previously and was not nearly as well treated. Your staff was most efficient and courteous beyond expectations. The lady who assisted us during our checkout and departure was most gracious and helpful. It's like dealing with old friends! If I or my company need storage space again, Uncle Bob's [Life Storage] will be the first place we consider. "
November 23, 2016
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5.0 out of 5
"If I ever need storage space again, it will be with you all. I would recommend to everyone!!"
October 24, 2016
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5.0 out of 5
"Brenda was always helpful when I came into the office. Really, everyone was. I had to move suddenly and needed a storage unit, and the staff was very helpful."
October 22, 2016
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- Megalle from Birmingham, AL
4.8 out of 5
"The worker was very friendly, helpful and accommodating. "
June 05, 2016
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4.3 out of 5
"The building and people were excellent. The $ was to expensive."
December 23, 2015
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4.5 out of 5
"It is really nice. I lost my key and Linda helped me a lot. She called someone from another store in Trussville to come and cut my key. I was extremely happy and glad."
November 23, 2015
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5.0 out of 5
"The Lorna Road, Hoover, AL location is excellent. I am sorry to leave the storage unit. We are only leaving due to work relocation. Great storage experience.
Thanks."
November 11, 2015
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5.0 out of 5
"Entire experience has been professionally handled - courteous staff, anxious to help in any way. Much appreciated!!!"
October 19, 2015
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- Paula from Pleasant Grove, AL
4.6 out of 5
"the place is nice and the employees are so sweet and kind"
August 27, 2015
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- Kathlene from Gardendale, AL
5.0 out of 5
"They were so helpful and really attentive to my needs. I had visited a storage unit earlier that was cheaper but the place was disgusting in the office and were rude. I had lost some hope in storing my items in a safe nice place. But when I went to uncle bobs I walked and the place was immaculate! It smelt so clean. The people were so helpful. When I called for things I couldn't quite remember yet he was so helpful & knew me by name. I'm really glad I chose the Hoover location to store my items."
July 24, 2015
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- Nancy from Birmingham, AL
4.9 out of 5
"simple and easy to rent. convenient payment options. Friendly staff."
July 24, 2015
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5.0 out of 5
"I really appreciated the staff at the Hoover location. I was 8 hours away from the storage unit due to relocation for work and anytime I called to check on things the staff was very nice and helpful.
Thanks so much. "
July 04, 2015
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- Rodney from Centerville, AL
5.0 out of 5
"I looked for 10 x everywhere else. Not clean or security. Uncle Bob [Life Storage] made us feel secure. Thank uncle bob.??"
May 26, 2015
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4.7 out of 5
"The only concern I had, we saw a lot of Ants crawling inside by the storage unit on the wall and a few dead roaches."
May 26, 2015
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4.7 out of 5
"One of your associates went above and beyond meeting one of my last minute needs.
I am now renting a unit of Uncle Bob's in Montgomery Al and are very happy with them.
"
May 23, 2015
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4.9 out of 5
"I was very pleased. I received excellent service. I had accidently left my unit unlocked and received a call from the office letting me know and I was impressed with the service. I will recommend to anyone that is looking for a storage facility."
April 23, 2015
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- Kathy from Birmingham, AL
5.0 out of 5
"The person helping us was very professional, well-dressed, knowledgeable. Very nice.
"
January 26, 2015
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- Tammie from Birmingham, AL
4.1 out of 5
"The place is nice, tidy and easily accessible when needed.
Rates could be a bit more reasonable and competitive."
November 05, 2014
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4.7 out of 5
"I don't know where you find the friendly employees, but keep it up. Uncle Bob's is the best!"
October 23, 2014
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- Charles from Birmingham, AL
5.0 out of 5
"Mgr Dorothy is a first-rate professional-competent,friendly,and courteous."
September 26, 2014
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- Valerie from Bentonville, AR
4.4 out of 5
"THe cost is too high compared to other storage facilities. I'm in Arkansas now and I could get a storage unit here that's the same size as I have in Hoover, Al for about $45 a month. At Uncle Bob's [Life Storage], I'm paying $106! As soon as I can find a way to get my stuff here, I will be moving out. People should get a discount for long-term storage! But I feel like my stuff is safe and secure and that means a lot, at this point. Thanks for the security."
September 25, 2014
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5.0 out of 5
"The new climate controlled building is great. Customers should insist on it - in place of the old building that had no air circulation. The new managers are great. "
September 23, 2014
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3.8 out of 5
"The facility is in desparate need for a eecurity gate especially in that location. I may remove my items if one is not secured soon."
July 01, 2014
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- Wanda from Vestavia Hills, AL
5.0 out of 5
"I felt comfortable and at ease with the staff. The light in my unit was not working properly and Dorothy had the problem solved the same day. Not only was that good business, but it was good customer service."
April 25, 2014
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5.0 out of 5
"I love the service I receive from this storage... when I need or my family need I always recommend Uncle Bobs [Life Storage]"
December 26, 2013
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- Walter from Vestavia Hills, AL
4.3 out of 5
"The On Line web pay server is extremely slow.
OTHER THAN THAT, I AM MORE THAT SATISFIED WITH ALL SERVICES"
October 01, 2013
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