Customer Reviews - Life Storage #354, Auburn
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We at Life Storage want to maintain the best storage facilities in Auburn, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Auburn (#354)
4.76 out of 5
based on 39 of our most recent Reviews
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- Lydia Elizabeth from St. Louis, MO
5.0 out of 5
"I was informed very well of the process and all of the associates involved were professional. Overall great experience. You made it very easy. Thank you all."
October 27, 2018
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5.0 out of 5
"I felt very welcome when I called to request a unit. The associate even told me about a great coupon online that help save me lots of money. The unit was clean, dry and ready for use. One time, like the ditz I am, I left in a hurry without locking my door. It wasn't 10-15 minutes later that an associate called to inform me of it and let me know they put a temporary security device on it til I could get back. AWESOME! I'm needing their services again in June and I know Ill get great customer service and great deal!"
May 23, 2018
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5.0 out of 5
"We have no complaints at all. The associate was very friendly and helpful."
May 20, 2018
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- Jacqueline from Auburn, AL
5.0 out of 5
"My experience with Life Storage exceeded my expectations!!! Anthony,on South College...so awesome, nice, kind, and very knowledgeable!!!! Great personality, natural people-person!!!! God truly bless him!!!! "
December 28, 2017
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5.0 out of 5
"1. The grounds and unit were spotless.
2. John was clear and thorough in his delivery of the contract terms and building rules."
September 23, 2017
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- Dwayne from Chesapeake, VA
5.0 out of 5
"Very pleasant employees. My daughter had the key to the unit and couldn't get in touch with her. The nice lady said she could get it cut off if I couldn't get the keys. Very helpfull!"
August 24, 2017
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- Hollie from Huntsville, AL
5.0 out of 5
"David was exceptional in helping us resolve our storage requirements! He was friendly, professional, and truly cared about our needs. David took the time to personally take us to our storage unit and explain the security features along with other details such as pest control. He helped us in purchasing the proper lock, and made us feel confident about our decision to rent from Life Storage. I have already recommended this location to friends."
July 27, 2017
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5.0 out of 5
"I was kept up to date on available units and was able to. Pay over the phone to reserve the unit. Everyone is very professional and nice. "
June 16, 2017
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5.0 out of 5
"I was very pleased with the service and experience using Uncle Bob's [Life Storage]. I would strongly recommend to others to use this facility for any storage and moving needs."
November 28, 2016
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- Carrie from Woodstock, GA
4.2 out of 5
"We are renting a storage space. The contract expectations should have been clear before we came to complete paperwork, requiring follow-up. There is a lot of contact for a 4 month rental. We have been back to check on storage unit - everything is in order. We should be left to contact YOU if we needed further assistance."
July 05, 2016
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5.0 out of 5
"University location gets a TEN!! The young
lady manager is so knowledgable and friendly
that it is a pleasure to go there. Thank you for making such a wonderful place for my possessions giving me such peace of mind!"
March 18, 2016
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5.0 out of 5
"I AM 100 PERCENT PLEASED WITH EVERY THING AND EVERYBODY ASSCIATED WITH Uncle Bob's [Life Storage]. I AM ALWAYS TREATED WITH PROFESSIONALISM AND WILL CONTINUE TO REFER PEOPLE TO YOUR BUSINESS. A SATISFIED CUSTOMER!"
February 28, 2016
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5.0 out of 5
"This location met and exceeded any expecting with it's fantastic service, cleanliness and ease of access. "
February 08, 2016
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5.0 out of 5
"We move our belongs out on December 29, 2015 and my wife had already paid you through the month of February. I was told I would receive a refund within 2 to 3 weeks but have not received anything as of today. Can you please check the status of the refund and let me know. "
February 03, 2016
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5.0 out of 5
"One of the most professional bussinesses I have ever worked with. You can tell by the attitudes of evey employee I have encountered the is a well run organization that treats its emplyees well."
January 20, 2016
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5.0 out of 5
"all of our questions were answered and with a smile. we were assured that we were in good hands"
November 24, 2015
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5.0 out of 5
"Manager is very efficient and helpful .. anything out of order attended to quickly"
October 29, 2015
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- Richard from Enterprise, AL
4.3 out of 5
"Everything was as I expected! I have used Uncle Bob's [Life Storage] now for several years and am happy with the service!"
October 29, 2015
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2.1 out of 5
"We were charged extra month because termination not in writing but was verbal. "
October 24, 2015
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- Dorothea from Leesburg, AL
4.9 out of 5
"I had a lot of questions and there was always the same girl inside working with dark hair that was always able to answer my questions and was very friendly. "
September 23, 2015
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4.8 out of 5
"Very helpful and knowledgable staff. Respectful and courteous. Went above and beyond to help with the process of initiating a rental agreement."
September 16, 2015
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- David from Croton On Hudson, NY
5.0 out of 5
"Christine is an awesome manager. She went above and beyond to help up with shipping, our unit rental, and our truck rentals. She even helped me find our keys when I lost them! Preston, who was only at the facility temporarily, was also immensely helpful. I would not hesitate to use this particular Uncle Bob's location again, and I tell everyone who asks the same! THank you!"
August 23, 2015
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- Albert from Chattanooga, TN
4.6 out of 5
"First time I used Uncle Bob [Life Storage] ,conditions were better than the competition"
July 28, 2015
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5.0 out of 5
"The store manager was very friendly, knowledgeable, seemed happy with her job, and enthusiastic. When we returned the next day, she came and helped us find our unit, with a great enthusiastic attitude. "
July 02, 2015
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5.0 out of 5
"We called to reserve a space and was met with excellent service. Not only did we get the space we needed, but we were given a free rental truck for the day. It worked out great."
March 26, 2015
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5.0 out of 5
"It' is conforting to know my personal items are secure and that I don't have to worry about them.
Thanks Uncle Bob!!"
January 26, 2015
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5.0 out of 5
"Extremely satisfied! The staff were knowledgeable and efficient. I was pleased with the organization of Uncle Bob's [Life Storage], through e-mailing and the staff. "
January 23, 2015
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- Richard from Enterprise, AL
4.5 out of 5
"We use Uncle Bob's on College Street in Auburn, every year during football season. Have always been pleased with the service and storage units."
December 23, 2014
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5.0 out of 5
"We are also currently renting a Public Storage unit in Orlando, FL, and it is not even close to your level of quality as far as employees go. I give you 5 stars, and they get a 2."
September 23, 2014
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- Riley from Costa Mesa, CA
4.3 out of 5
"Have already recommended your facility to new families with out of state students attending Auburn. "
September 23, 2014
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- Christopher from Auburn, AL
4.1 out of 5
"The lady that I have spoke with the last few times has been extremely helpful "
August 28, 2014
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4.8 out of 5
"The only issue I have with this business is that during lunch, the store itself is closed. This is inconvenient to your customers and proper staffing would alleviate this problem. Thank you."
August 27, 2014
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5.0 out of 5
"The facilities are very clean and the personnel are very helpful and friendly."
August 26, 2014
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5.0 out of 5
"I was pleasantly surprised with the facilities and staff of Uncle Bob's in Auburn. This is my first experience renting a storage unit, so I wasn't sure what to expect."
August 23, 2014
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4.5 out of 5
"This is the second year which we used your storage facility and we are very satisfied. We will be back next year."
May 30, 2014
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5.0 out of 5
"Everything went smoothly and I was able to get everything moved into the unit on the day I planned!"
May 28, 2014
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5.0 out of 5
"I am very satisfied with my storage experience. I recommend Uncle Bob's Self Storage whenever I hear of someone with a storage need."
March 18, 2014
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4.5 out of 5
"People in the office & on the phone have been very helpful."
February 27, 2014
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- Richard from Enterprise, AL
4.0 out of 5
"The small carts used to carry items to your unit are worn out and need replacing.
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December 23, 2013
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