Self Storage Units near Seattle in Federal Way, WA, 98023

"All of my interactions with the staff working at this location have been delightful — personable and professional. While waiting our turn, we witnessed a staff member respond to a challenging situation with impressive grace and professionalism. The move-in process was very straightforward. The facilities are clean. Good deal on the storage unit as well."

"Victoria was amazing. She made it fast and easy for me to set up a storage. Great Customer Service."

"This facility is so nice and the lock system seems really secure! Nani was great and explained everything so well, I didn’t even get lost the first time I came back on my own. Highly recommending to everyone I know!"

"Someone broke the door off the hinges and got into our unit’s building. Staff waited until 6:00 pm (when their hourly employees go home) to call us and inform us that our unit had been broken into. The entire day they apparently drilled cores, took records, got ahold of the police—did literally everything that isn’t letting the people paying almost 150 a month for a unit that their stuff had been broken into. Will be moving out stuff to a different company as soon as possible."

"Unprofessional and Negligent staff."

"I am going to keep posting poor reviews of this facility until they start to act like a 4 or 5 start business. First and foremost, where they state that there is someone available 24/7 by phone, this is NOT true. You get a recording, then another recording where you are told no one is available and the call disconnects. Do not be fooled by the false advertising. Second, the office at Federal Way is now rarely staffed during the posted hours. Third, they do not go through and clean up after the low-life folks who leave their unusable beds and furniture in the unit halls and lobbies for you to trip over. There is garbage on the outside of the buidlings from people just dumping things they are too lazy to haul away and the Life Storage employees just leave it there to blow around in the wind. The hallways are not swept regularly and the entire place is just unkempt now. The office staff are rude and they just raised the rent and are providing subpar service. To top it off, they keep charging the wrong card for our unit and locking us out. We have changed it online twice and it reverts back to the card that was compromised. Since the office is so irregularly staffed, we can never seem to get in there when someone is there to get this fixed so they slam a lock on our unit without even giving us notice."

"I really hate to do this but this place has gone from 5 stars to 1 in a matter of months. There is garbage in the inside hallways and on the outside of the buildings. Today, the door on the building across from us is broken and left in the open position. Last week we were over there and someone in another building was unable to access their unit because the door was jammed, and the office was not staffed. Lack of staff in the office has become a regular occurrence. The carts are rarely put back where they belong so good luck in finding one. Now they are raising the rent $20/month which would be fine if things were kept up as before except now, we are going to pay more for less - less service, less cleanliness, and less safety for our belongings. We've tried to complain to someone in the office but they are never there. Listen up Life Storage and clean up your act."

"Nani went above and beyond. She was very friendly and helpful in finding the right unit for me. The place was clean and well lit, as well as secure. Great place to get a storage unit!"

"Excellent customer service!"

"Very friendly staff helped make the move go smoothly"

"Fast and friendly. Nice and clean on the insides."

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"After a house fire I stored what I had left in this facility and it has no top to the unit. It was ramsacked and they took everything out without even touching the door, just bent the top bars and left. This company is doing nothing to investigate even with security cameras and locked gates they will not look into it."

"I reserved a unit online received a phone call from Tatiana. She asked what time I would be coming in. I asked her you close at 6 right? She says yes I said I would be there sometime before 6. I get off work at 5 drive to life storage facility get there at 5:30 and the doors are locked.... There was a sign that ready BE BACK AT 6:00! So I call the number which goes to an operator at another location, who then calls and checks if there was any notes left of her taking a break or stepping out..... She found no notes, so the operator tell me she will ha e to write an incident report on this employee. I waited to see if maybe she would show up and nope. Wish I could leave work 30minutes early! Moral of the story I wasted my time here and just left."

"Fast, affordable, clean, friendly. A great experience! Highly recommend. Plus a little floofy kitten."

"Great staff."

"This is a wonderful place. Clean, well lit and easy access. One of the best things about this Life Storage is Tatyanna. Friendly and well trained. She makes staff interaction a good thing. There needs to be more people like Tatyanna in this world."

"Tatyana and Hillary made my move from out of state to Washington flawless. They received my shipment through UPS, took pictures to show/confirm with me, and stored them. Plus, my shipment was extremely heavy, each box weighing at around 100 lbs. The facility is clean and very easy to access. I cannot appreciate them more. My move would have been impossible without them."

"Fantastic facility. We dealt with Tatyana, a true professional!! We rented two units during a home move, on a couple of occasions we needed extra carts and we also needed to have the doors temporary left in the open position. She was on top of it and assisted us on multiple occasions, making our move less stressful and more efficient."

"Excellent brand new facility. Clean and secure. No pests. Easy access. Everything you need from a storage."

"I have pretty low expectations for self-storage in general, but this place lowered the bar. Although they had no problem taking my money every month, access to my unit was restricted twice. One time was after hours, so there was no recourse other than to wait (good thing I didn't absolutely need anything at the time). The second time I had to wait 20 minutes for the manager to get back onto the office (only a trainee was present). She told me in order to prevent getting locked out in the future, I would need to move all my belongings to another unit and transfer my account. No thanks, I'll just move them somewhere else. The other issue is that on two out of a handful of times I was there, the same car was loitering outside the door to my unit and throwing their trash all over the place. The manager is aware of the situation and is alright with it (she did at least clean up the trash while they sat in their car). I'm not usually one to complain, but there are plenty of other storage options, choose wisely."

"Very nice rental experience! Hillary was personable, knowledgeable, and explained the rental agreement clearly.  She also invited me to see the unit before reserving it, and she showed me how to use the security lock.  The business is clean & modern, and it's close & convenient to home as well.  Rental storage has come a long way since I last need a unit!"

"Nice Customer service"

"Ta Tyanna is the reason why I get up in the morning The best of the best!!"

"Great storage location in Federal Way. Facility is clean and the Customer Service onsite person Tatyanna was excellent. She was attentive, friendly and helpful which made the new unit setup and registration process smooth. Recommend this Life Storage location for anyone looking for self storage in the area and Tatyanna is definitely the person you want to speak to in order to get the best service."

"This Self Storage facility in Federal Way is good and clean. The onsite person Tatyanna was excellent. She was professional, friendly, and extremely helpful in making sure that we got the best unit to meet our storage needs. She explained the amenities and process of accessing the facility and our storage unit and had no issues with answering all of our questions. Recommend this place to anyone looking for self storage and if you go hear make sure to ask for Tatyanna so you can get great customer service and help."

"Customer service is extremely trash. The lil girls that work here are liars. they are threatened by black skin."

"Wonderful customer service!"

"I chose Life Storage during a big life transition. The staff has been friendly and knowledgeable. Tatyanna in particular was a complete rockstar on the day of my move out. The hired moving company was late and truly out for $$. Tatyanna was supportive, kind, and helpful to me in the fallout of their actions. I cannot say enough about her professionalism and compassion. 10 stars! Above & beyond!!"

"Great experience!!"

"Great customer service! Cute little building. Nice place."

"They said I can’t leave my rabbit in the storage locker"

"Josiah brooks is the most kind professional employee ! Every time I come in he greets me even if there are other people in the store he motions that he will be right with me ! Josiah was on his break and he opened up the store for me to get in to make a payment with no hesitation , every time he has contacted me he has used words like ms and ma’am he always has ended the call with asking me if there is anything else he can help me with or You have a great day he is such a great face for the company and such a professional !"

"Tatiana was a wonderful help to me and my mom while figuring out which unit we needed. The first one wasn’t the right size, so we went back and Tatiana helped with no problem to switch to a bigger one! Very friendly place!!"

"This self storage is new and has climate controlled units. The location is convenient to our home inasmuch as it is not in some far away commercial area but near the residential areas that could use the storage. The rates are about average. It would rank a bit higher if it had a secure outdoor area where an RV could be stored."

"Nice size clean and very friendly highly recommend to all"

"This place is very clean and huge. I dealt with this facility for about a month. I was assisted by Josyiah who was very professional, respectful and knowledgeable. I appreciate his time helping me pick the right size unit I needed. I will highly recommend Life Storage to anyone looking for great service."

"This place is by far the worst storage facility that I have ever been to. First when I arrived there was no one in the office even though it was only 3pm. I signed up online and chose a "premium" unit. I was assigned a unit and I proceeded to it. I found that even though it was posted that it was going to be close and convenient it was nothing of the sort. I was placed on the second floor about 3 rows back. I don't know how this qualifies for a surcharge. To make matters even worse the entrance into my building has a huge bump in front of the door instead of a smooth ramp. The first load I brought in ended up damaged due to it, and I broke about $50.00 dollars in plates. This facility is horrible and expensive for the shoddiness."

"Enjoyed the help I got when getting a storage unit, very friendly and helpful. Place is clean as well."

"Life Storage was conveniently located and easy to get in and out of. I was met by very friendly staff who walked me through the property and assisted in getting the best size unit for my needs. Several months later, I was able to close my account just before the billing cycle kicked in, so I wasn't charged an extra month. This worked out since I had a 10x30 indoor unit, which is on the higher end. If I had to do it again, I would seek out Life Storage as I received the most professional care and piece of mind."

"Life storage is very clean plus friendly staff Hilary is extremely helpful. Would recommend."

"I worked with them for only a month or so, but they were great. From setup to closure, Hilary and Josyiah were an absolute pleasure. The unit was extremely secure in its functionality and the location can’t be beat. Would recommend them to anyone!"

"The most secure storage facility I've ever used… perhaps overly secure, but oh well. For example: (1) you gotta enter your assigned code twice (1st for the gate, then for the building your unit is in). (2) the kinda lock the units have are something I've never seen before."

"Stopped in to check out the place out. Over all it is clean and Hilary is amazing! That girl needs a raise. Would reccomend to anyone in need of storage."