Customer Reviews - Life Storage #157, Chesapeake
-
We at Life Storage want to maintain the best storage facilities in Chesapeake, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
-
- Overall Rating for Life Storage in Chesapeake (#157)
4.76 out of 5
based on 25 of our most recent Reviews
-
- Monica from Portsmouth, VA
5.0 out of 5
"Laura is always readily available for questions and to help if needed, she's very personable with the customers and I think she is a real asset to your company. A gem of a person."
December 14, 2017
-
- Antoinette from Portsmouth, VA
5.0 out of 5
"Everything was excellent. I would recommend to anyone needing a storage unit."
October 24, 2016
-
- Jackie from Chesapeake, VA
5.0 out of 5
"I would use uncle Bob's storage again if I ever need to store my property again. I trust uncle Bob's storage n am very pleased with them."
July 23, 2016
-
- Daffney from Chesapeake, VA
2.7 out of 5
"I rented a unit on May 31st I had no idea I would be getting billed so quickly for June. If it was properly explained to me I would have paid for June at the time I rented. I wasn't aware until I recd an email on the 11th asking for my payment with an additional $15 due for late fee."
June 12, 2016
-
5.0 out of 5
"Entering info on line before going to store reduced amount of time to complete reservation when i got to the store. On moving day time is precious so I was very pleased that I did not spend a long time with paperwork. Also, love the free truck. "
May 05, 2016
-
- Joseph from Portsmouth, VA
5.0 out of 5
"I always felt that my storage was safe and secured with Uncle Bob's throughout my one year with them.Thanks"
December 26, 2015
-
- Dwyan from Chesapeake, VA
4.8 out of 5
"Temeka was friendly, knowledgeable, and went above and beyond to answer our questions and make sure the storage unit that we reserved would be able to fit our needs.
Whenever a customer walked in, she knew them by name and made everyone feel valued and appreciated. She is the epitome of professional and it is a pleasure to choose Uncle Bob's and work with her. "
July 27, 2015
-
- Barry from Chesapeake, VA
5.0 out of 5
"Courteous and professional service; will use again if necessary."
June 26, 2015
-
- Richard from Portsmouth, VA
4.0 out of 5
"the price was more than I was wanting to spend, but you came well recommended by my daughter. "
June 25, 2015
-
- Brian from Chesapeake, VA
5.0 out of 5
"The Customer Service I received was above and beyond that which I expected. Well done!"
May 27, 2015
-
- Portia from Virginia Beach, VA
5.0 out of 5
"My answers to the survey apply to the facility I use AND others. "
January 27, 2015
-
5.0 out of 5
"Everything was neat, in order, and well executed. Staff was friendly and helpful. Price was reasonable."
December 30, 2014
-
5.0 out of 5
"Tameka was the young lady that I dealt with during my most recent interactions with your staff. Tameka was pleasant, kind and very professional. She went out of her way to help me in any way that I needed and really made me feel like she cared about my concerns. She is a wonderful asset to your team and should be recognized for her professional customer service and leadership skills. From the bottom of my heart, please thank her again for helping me out in a time of need. She truly was a blessing for me this holiday season!"
December 24, 2014
-
4.2 out of 5
"Only thing I would change is prorate your service. I ended up paying $102 for 4 days. Other than that I am very satisfied overall. "
October 23, 2014
-
4.9 out of 5
"Whenever I need storage again I will go to Uncle Bobs. I know I can rely on them. Im very pleased with the service I received at Uncle Bobs storage."
September 23, 2014
-
- Vernon from Chesapeake, VA
5.0 out of 5
"Always a perfect experience. I am a contractor and from time to time need a unit with 24 hour access due to emergency service calls. You accommodate every need."
August 23, 2014
-
- Kimberly from Chesapeake, VA
4.8 out of 5
"When I came in to complete my contract I worked with a new employee. I absolutely love her and she did a wonderful job as best she could. Some questions she couldn't answer because it seemed like her manager/trainer had left her to sink or swim and that sucks for her. I wish that she had someone to train her with as much care and concern as she had for me. She has wonderful customer service skills and it's a shame that her manager/trainer sucks!"
May 29, 2014
-
- Cecelia from Portsmouth, VA
5.0 out of 5
"The staff was very friendly and informative. I feel like the items I have in storage are safe."
May 01, 2014
-
- Richard from Chesapeake, VA
5.0 out of 5
"The people at Uncle Bob's are polite if I am late with a payment and call to remind me. The call is always a welcome reminder when life gets hectic and I forget."
April 05, 2014
-
- Brian from Chesapeake, VA
4.8 out of 5
"I wish the lighting was better in my space. My space is at the end of the unit and farthest from the door so hardly any external light helps and the one light bulb is hard for me to see with my old eyes."
March 01, 2014
-
- Perry from Portsmouth, VA
5.0 out of 5
"Lisa and Briana are awesome! Always there for me when I need something! "
February 27, 2014
-
- Stanley from Portsmouth, VA
4.8 out of 5
"The staff is courteous and helpful. Great location and convenient. Grounds are always kept up."
February 26, 2014
-
- Chiquita from Chesapeake, VA
4.8 out of 5
"Just that's the associates are very helpful and really are there when you need them. They try and answer any questions you my have and i like that very much."
December 19, 2013
-
- Vladimir from Virginia Beach, VA
5.0 out of 5
"Very nice and supportive store manager, absolutely positive experience. "
December 17, 2013
-
- Dorothy from Chesapeake, VA
4.2 out of 5
"I wish there was a way to help notify a customer if their payment is going to become over due. I know this may be a lot to ask, but maybe an automated calling system could be set up. I am a cancer patient so I have on my mind reguarding treatments and dr. appts. This would help. Pharmacies and other companies have this type of system and I hope you can take a look. "
October 07, 2013
Rent Now! 
Save Up to $25