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4929 Shell RoadVirginia Beach, VA 2345513.4 Miles Away
Customer Reviews - Life Storage #157, Chesapeake
We at Life Storage want to maintain the best storage facilities in Chesapeake, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"I have rented from Life Storage twice.
The staff is always professional and courteous. When I call Donna M, and Ellen they always return my calls. Donna always makes sure I have everything I need and made the process smooth and easy. Would recommend."
"I have been renting here at Life Storage on S Military Hwy for about a year! I have always had pleasant encounters anytime I have needed to come to my storage. Ms Ellen is always helpful, polite, & super personable! She’s a HUGE help & makes each experience super quick and efficient! I will be renting here again in the future!"
"Ms. Ellen was very helpful! Very generous! Had troubles with my storage misplaced the key and she accompanied me very well with trying to get the lock off! Very nice made our moving process less of an hassle!"
"It was a great experience checking in. Ellen was very professional and and considerate to our storage need. Sky the limit to the stars she receives. Have her 5 stars but deservent of much more. Thanks for the experience.✌️👍"
"I needed extra storage space and Life Storage is who I picked and I am so happy with the unit. I would like to give a shout out to Ellen who went through the process showed me the units available and explained everything. Her attitude was very proper and pleasant. Thank you for making a great impression!!
Another shout out to Donna who helped me set up autopay. Her attitude was very pleasant and proper. I would highly recommend them to anyone who needs extra storage!!"
"Life storage is a great place for your belongings. The customer service is amazing. Ellen has helped so much! I was locked out the 1st night because I stayed too long and let the doors close. But Ellen called me right away in the morning and checked on my unit and locked it up for me so my belongings were safe til I got there to lock it myself. I also was late on my rent because I didnt get my check yet and Ellen was so amazing to call me and let me know so I dont lose my unit. She took time out to go over everything with me. I give her 10 stars for being so great,polite,and very informational.. She even sent me an invoice because I couldn't find mine in my email. The best experience ever with a storage place. Keep up the good work guys!"
"Moving can be very stressful. My experience with life storage so far has been wonderful. Donna Martin went above and beyond providing great customer service. she was patient and positive making the whole experience less overwhelming. I appreciate all of her hard work and dedication. Thank you thank you Donna!!"
Life Storage has been exceptional in the care and protection of our property stored on their premises. The areas are always clean and refreshing every time I enter the premises. But most of all, Donna and Ellen are true people person's with wonderful personalities to everyone. I'm a witness to that."
"Ellen was oh so helpful, very polite and very down too earth, of all the storage facilities I looked at I would very highly recommend using this location. Great staff, great location and overall perfect for what we needed"
"I moved here from out of state and needed somewhere to store my household goods. I was unsure of the amount of storage I would need and Ellen was an excellent resource of information. She provided options and alternatives depending on what I found my needs to be when I got there. She made this part very easy for an otherwise very stressful move."
"We secured a unit with the help of Ellen. She was very helpful in helping us choose the best unit for our needs. We called the help line first before arriving but found Donna much more helpful and knowledgeable. She showed us around the site and went out her way to assist us in our first unloading of boxes. The staff is very friendly and the units and site is very clean."
"Very nice and clean facility with climate control. Good lighting when it’s dark, space to park, and everyone who works there is so nice. Ellen was really helpful when I was there loading and unloading, and answered my many questions with great patience. Donna was also great, she handled my paperwork when I came in to pay and was so friendly and made it a very pleasant experience. I would definitely recommend this location! Thank you!"
"I CANNOT SAY ANYTHING MORE ABOUT HOW PASSIONATE ELLEN WAS PERFORMING HER DUTIES AS AN ASSOCIATE MANAGER! SHE SHOWED THE VERY UTMOST OF CONSCIOUSNESS AND TENDED TO HER DUTIES WITH THE PROFESSIONALISM AND INTEGRITY EXPECTED! SHE HELPED US EVEN THOUGH SHE HAD A VERY BUSY SCHEDULE DEALING WITH OTHER CUSTOMERS. THANK YOU ELLEN FOR THE ATTENTION YOU GAVE ME AND MY FAMILY!"
"I’ve been a customer at life Storage for about one year. Ellen signed me up in the beginning and has been a blessing and a help ever since I know if I need something I can call and tell her my name and my unit number and she’s going to know exactly who I am and be able to help. The facilities are clean and safe. My 10x10 is reasonably priced."
"My experience at Life Storage was stellar. Great customer service from the beginning to the end. Ellen worked with me and answered all questions in a timely fashion. I appreciated the white glove service as I was handling all business remote. I highly recommend this facility for your storage needs."
"What a great staff! I had the pleasure of being helped by Ellen and she went above and beyond to provide the best service possible. She reassured me that this was an amazing place to store all of my items. Thank you so much, especially Ellen!"
"Storage place better than others visited.It's clean well lit and laid out well.But most impressive is customer service by associate manager Ellen. Call them today you won't be disappointed if you rent here Hope Ellen is there to help you she suggested covers that were very inexpensive to protect our mattresses and sofa and answered all our questions and addresses our concerns with Frank honest answers"
"Recently just got a unit the smallest they have very accommodating for a bedroom fully furnished and then some especially if you pack and store correctly. The place was clean and nothing appeared broken or run down. Customer service was great! Ellen was very knowledgeable and courteous. I was in and out of there in no time!"
"Life Storage online registration was extremely easy. When I arrive to Life Storage (3248 South Military Hwy), Ellen was very professional and my Storage unit was ready, cleaned, and two locks were also provided. Excellent Experience, thank you."
"Ellen is amazing. She was very patient with the processing of my acquiring another storage unit. I have chosen LifeStorage not only because of the company as compared to others in the area, but also because of the service. Ellen and Ron are magnificent."
"Ron Mercer the store manager was an answer to prayer! He was absolutely fabulous, professional, and went above and beyond in helping my neighbor move in. He explained things completely and was so kind. He is a credit to this company!"
"I have a quilt template vending business so I am in and out of my unit pretty often. The managers are fantastic. I have never had a major concern. The minor concerns (like light bulbs burning out) have been resolved immediately. The place is clean and well kept. I am comfortable in my unit even if I am alone or after dark. Ron is extremely helpful and personable. I appreciate that he understands my business and my storage needs."
"I moved to this location from a Norfolk Life Storage to make the distance more convenient. I can't speak highly enough of the customer service, my check-in was pleasant and painless. The facilities are pristine and virtually brand new by the looks of things, particularly the climate controlled building. It also beat the prices of all nearby storage places by 20-30%! If you can manage to find an open space, I highly recommend this location based on my experience."
"They are the best! They are helpful, considerate, fun, great workers there! Them two are awesome! LOL Bossman, give them to a raise LOL! Best storage in the world! 3248 South Military Highway. Chesapeake, Virginia"
"Ellen and Ron are wonderful. They where both patient, kind,and they really made me feel comfortable throughout the entire process. I love this place, its the cleanest storage unit I have ever seen. I normally put a laminate floor down in my unit but but I didn't have to in the location. The building is Immaculat, I tell you."
"My daughter rented this unit. We helped her move her items in today. The place was very well maintained. I was impressed by so many things. The cleanliness... the very shiny floors.. and the staff. The gentleman that was working greeted me by name. ( not sure if he thought I was me or my daughter) but... the fact that he soo cheerfully greeted us by name was impressive."
"Ron and Ellen were very attentive and answered all my questions. Almost immediately after reserving the unit online Ellen called me to follow up with me and give me additional information. She also followed up to make sure someone was in the office when I arrived to get my storage unit. Ron showed me the unit and made sure everything was correct. The units are very clean and well kept. The process was very smooth and Ron and Ellen were extremely nice and helpful the entire time."
"Met with Ellen on Sat. 1/9/21. Met with Ron in December 2020. Both of them were very nice and helpful. They answered all questions I had and explained everything in detail. Both of them also showed the unit to me which was very spacious. It is also a very good price. For every facility I researched, they are charging over $100 for the same space, 10X10 climate-controlled. Plus, they have flatbeds right at the door if you need them and an elevator. I also love it is very secure - you can't just enter the facility after you obtain gate access. I will inform everybody about storing their items here."
"Applied online for a unit and got a price break just for selecting a unit a little farther from the door. Really clean facility and the one time I forgot to lock my unit I got a call when they were doing security checks. Canceling only took two minutes and Ellen was very friendly and helpful. I'll definitely use them again if I ever need storage."
"I love this location and also Ellen. Whenever I need assistance she was always there .She is amazing, always polite and very helpful. I truly recommend this location to any person seeking a clean safe storage where the staff is pleasant."
"This place is a joke. When I brought my things in I asked about the safety of my furniture. I am deathly afraid of bugs and the woman assured me that everything is fine and they've never had a problem with bugs. Fast forward six months my boyfriend took my stuff out of storage and I went back to get the lock and to make sure everything was clean so I could close out my account... Dead roaches on the floor. Not the kind that come from outside but the dirty roaches. I went to the front desk to talk about this and the woman just shrugged her shoulders and was like oh too bad. I really felt like she didn't care that I had bugs in my stuff. The next day I called and left a message for the manager... Manager called me back and it was that girl. Before any sort of conversation she wanted to know what package of insurance I got... Really? Do you want me to file an insurance claim because I have bugs now when I never had them... I'm furious and I will never ever recommend these people. PS... there is no one else to talk to besides the manager... There is no corporate to talk to nothing so you're basically screwed"
"Life storage is very accommodating. Ron the manager was very helpful in finding units to accommodate my requirements. I am currently renting three units from them and there units are well constructed and clean. I would recommend storing at this facility. Ron will also work with corporate to attempt multi unit discounts. Outstanding staff and facility."
"Unbelievable!!! Moved in online March 30 and already getting a rent raise. We're in the middle of a pandemic, money is tight for the entire country and life storage has to raise your rent 5 months after moving in.
I understand rent raises are a part of life, but seriously, not a good way to gain customer loyalty."
"Safe, Clean, Reliable Storage Facility. The staff is Helpful and Friendly. Stop in and ask the Manager, Ron or Ellen about a climate controlled storage locker in their New 2 story building. You cant go wrong renting a space at Life Storage in Deep Creek.=J="
"Safe, Clean, Reliable Storage Facility. The Staff Is Helpful and Friendly. Stop in and ask the Manager, Ron about a climate controlled storage locker in their New 2 story building. You can't go wrong renting a space at Life Storage in Deep Creek."
"The process was easy & simple, I did it online, the unit was ready the same day. The facilities are clean and secure. The prices were great compared to competitors in the area.The staff is very friendly and helpful."
"My wife and I appreciate the great customer service from Ms.Nekia. She was extremely pleasant and very informative about the unit. She made sure we were satisfied and that everything worked before we left. Would definitely use this storage place again."
"I had a wonderful process with becoming a new tenant. Ellen was very professional and patient and answered all of my questions. I came by this location with the intentions of shopping around based on price and location and I found more. Ellen explained the ins and outs and helped me secure a reasonable rate and Im content."
"Great customer service , Wayne is an awesome person super helpful
Very nice guy
Yall ask for this guy, he will assist you and get you straight... so happy I found this place
5 out of 5 stars >)>)>)>)>)"
"Wayne and Nikia rock hard. They are was awesome, my favorite humans here! (:
I am really glad I chose Life Storage now because for my personal belongings, I know I have people here that actually care."
"Great Customer Service by Ellen. Location is great and easy to access from main road. Unit and building extremely clean. New building looks great and look forward to seeing the inside when complete. Rates are great. Thank you Ellen for great customer service."
"Laurie the Store Manager is absolutely incredible. She helped me so much getting into my unit which I only needed for a short time. She is extremely kind and wonderful to talk too. I am very happy that I rented at this location and got to meet Laurie, she made my military move less stressful. I knew I was in good hands with Laurie at Life Storage."
"Mrs. Lori was quick to accomodate my storage needs and I have been here for some time now and I love how Mrs. Lori is so friendly. Not only did I get some space with Life Storage but I got a friend! =)"
"We love this place! Life storage office are great people work with! They are so nice and accommodating! Convenient to access from military hwy and our units! This is our 2nd time renting! In 6 years! Come here before store anywhere else!"
"I acquired space for my business and Laurie was so great. She has rockstar communication skills and made some funny jokes that made the conversation fun. I really appreciate Laurie and the little things she does day in and day out!"
"I was welcomed by Kim who is from the suffolk location. She was awesome, just a one of kind representative who went above and beyond. I am really glad I chose Life Storage now because for my personal belongings , it is nice to have someone there that cares."
"My husband and I have rented from this facility since 2001, we have seen many managers come and go. Laurie Stark has been hands down the best manager ever employed here. It is refreshing to speak to someone in customer service who is highly knowledgeable and has a professional attitude. The facility, grounds and spaces are consistently clean and Laurie's genuine and heartfelt attitude is always appreciated."
"Laurie Stark filled in at the Battlefield Blvd location for us today. She was
extremely helpful, informative, and did it all with a smile. Thank you so much, Laurie, for your excellent customer service!"
"I have rented a unit with Life Storage since 2010 and have nothing but good things to say about my experience. The staff and especially the manager Laurie has been nothing less than an exceptional help to me and has always been courteous, understanding, and helpful with my rental needs. I give Life Storage nothing but 5 Stars."
"Laurie was the bomb, I was in a jam and so frustrated and stressed but she took time to explain everything and calm me down and realize how easy everything was. She was so friendly that it made this experience a pretty good one."
"I have been with Life Storage for over 10 years from when it was called Uncle Bobs and there's one reason why. Her name is Laurie Stark. She is very knowledgeable and, friendly and, I know I can count on her to take care of my needs as a customer. I wish everyone were like her in all of my business dealings!
Besides Laurie, Life Storage offers several different sized units and, a clean facility. Great lady and, a great business!"
"I rented a unit on May 31st I had no idea I would be getting billed so quickly for June. If it was properly explained to me I would have paid for June at the time I rented. I wasn't aware until I recd an email on the 11th asking for my payment with an additional $15 due for late fee."
"Entering info on line before going to store reduced amount of time to complete reservation when i got to the store. On moving day time is precious so I was very pleased that I did not spend a long time with paperwork. Also, love the free truck. "
"Temeka was friendly, knowledgeable, and went above and beyond to answer our questions and make sure the storage unit that we reserved would be able to fit our needs.
Whenever a customer walked in, she knew them by name and made everyone feel valued and appreciated. She is the epitome of professional and it is a pleasure to choose Uncle Bob's and work with her. "
"Tameka was the young lady that I dealt with during my most recent interactions with your staff. Tameka was pleasant, kind and very professional. She went out of her way to help me in any way that I needed and really made me feel like she cared about my concerns. She is a wonderful asset to your team and should be recognized for her professional customer service and leadership skills. From the bottom of my heart, please thank her again for helping me out in a time of need. She truly was a blessing for me this holiday season!"
"When I came in to complete my contract I worked with a new employee. I absolutely love her and she did a wonderful job as best she could. Some questions she couldn't answer because it seemed like her manager/trainer had left her to sink or swim and that sucks for her. I wish that she had someone to train her with as much care and concern as she had for me. She has wonderful customer service skills and it's a shame that her manager/trainer sucks!"
"I wish the lighting was better in my space. My space is at the end of the unit and farthest from the door so hardly any external light helps and the one light bulb is hard for me to see with my old eyes."
"I wish there was a way to help notify a customer if their payment is going to become over due. I know this may be a lot to ask, but maybe an automated calling system could be set up. I am a cancer patient so I have on my mind reguarding treatments and dr. appts. This would help. Pharmacies and other companies have this type of system and I hope you can take a look. "
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #157, we offer great property security systems and clean, affordable storage units to rent for the residents of Deep Creek North, Great Bridge, Princess Anne, Greenbrier East, and other neighborhoods in Chesapeake, VA. Call us with questions, reserve online, or click here to compare other storage units in Chesapeake.
Store Office Hours
Mon: 9:30 am - 6:00 pm
5/29: 8:30 am-12:30 pm (Holiday)
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental