Customer Reviews - Life Storage #137, Chesapeake
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We at Life Storage want to maintain the best storage facilities in Chesapeake, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Chesapeake (#137)
4.77 out of 5
based on 64 of our most recent Reviews
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- Edward from Morgantown, WV
5.0 out of 5
"Fast, friendly and efficient......this facility works well for us and ability to go month to month w/o a contract is a plus."
February 16, 2019
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5.0 out of 5
"I was hesitant about putting my apartment in storage after moving back home. I was worried my belonging would be damaged and I would be dissatisfied. I cannot express how thankful I am for Life Storage in Great Bridge. They have answered all my questions when hurricanes were approaching, expanding to a bigger unit and being just absolutely out of this world! I cannot thank you enough."
February 12, 2019
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- Emily from Chesapeake, VA
4.6 out of 5
"Our storage unit had not been swept out prior to us moving in, we had to wait for associate to sweep out before we could move stuff in."
February 01, 2019
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- Christina from Lewiston, MI
5.0 out of 5
"Donna at the battlefield Chesapeake location is awesome!"
January 23, 2019
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- Frederick from Marathon, FL
5.0 out of 5
"Your staff went out of the way to take care of my car and I appreciate it!"
October 05, 2018
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- Serena from Chesapeake, VA
5.0 out of 5
"Thx for all of your help with a friendly, professional demeanor!
#964"
August 08, 2018
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- Andrew from Chesapeake, VA
4.8 out of 5
"I always felt safe whenever I arrived at your Chesapeake Battlefield South location what e Dr time.e of day or nite"
July 23, 2018
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4.6 out of 5
"Took extra steps to be sure we understood everything. Very professional. Thank you"
June 16, 2018
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- Teresa from Chesapeake, VA
5.0 out of 5
"I am very happy with pricing and staff. I also like that I feel safe on property no matter what time I come by my storage. I couldn't ask for better."
November 06, 2017
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5.0 out of 5
"Everything was explained very well, and the quality of the unit was superb. The associate was very knowledgable and extremely helpful with quite a personable personality. "
September 26, 2017
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- Nicole from Chesapeake, VA
5.0 out of 5
"Staff were very helpful. They were even nice enough to provide our family with water bottles during our visit. "
August 23, 2017
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5.0 out of 5
"From the very first time we entered the facility we we're highly impressed. The staff was so friendly. Each time I have called the office I have been greeted with a friendly, helpful staff. Really a great place.
?.."
August 03, 2017
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- Frances from Chesapeake, VA
5.0 out of 5
"The process went well. The young man who helped us was wonderful!! I believe his name was Michele very polite and helpful.."
July 21, 2017
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- Gene from Virginia Beach, VA
5.0 out of 5
"I was pleasantly surprised on the professional, knowledgeable staff that greeted me. Usually at storage facilities you get a "pay, sign here and see ya" attitude! Not here. Keep up the good work. Brad was great!"
April 25, 2017
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- David from Chesapeake, VA
3.9 out of 5
"Everything was good, but I was simply renting space for storing my RV, not an actual storage unit."
March 27, 2017
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- Rickey from Chesapeake, VA
5.0 out of 5
"Managers always informed me of any changes given the new construction and was very accommodating."
September 22, 2016
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- Deborah from Chesapeake, VA
3.6 out of 5
"I have called 3-4 times this week and left messages. No one returned my calls. I had to drive down to the storage center to get my answers. "
June 30, 2016
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- Tiffanie from Chesapeake, VA
5.0 out of 5
"friendly staff, very informative, very prompt service"
June 27, 2016
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3.1 out of 5
"The problem I have with my location off Battlefield Boulevard is I go by there on my way home from work around 2 o'clock and there's never nobody there I've tried to pay my bill now since the 1st of the month today is the 7th and I will be going by there again to pay my bill and there won't be anybody there.I'm sure today will be no different this will be the 4th time going by there. I'm sure there won't be anybody there at 2 o'clock and I don't understand why 2 o'clock is not a lunch break. If you're trying to run a business why wouldn't you have an employee there to run the business During business hours"
June 07, 2016
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- Carol from South Mills, NC
5.0 out of 5
"From checking in to occupying the space , the experience was excellent"
May 25, 2016
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5.0 out of 5
"Donna, the manager was an absolute delight to work with. From the beginning of our storage experience in Fall 2010 until closing out the unit at the end of March 2016, she's been accommodating, empathetic, pleasant, positive and flexible. She's been an asset to Uncle Bob's [Life Storage]. Donna had made what was already a difficult life transition go smoothly and helped to defray some of the anxieties I'd had. She'd become a friend to me during that time and I'll always treasure that. Thank you for having her as part of your team and leadership!"
April 25, 2016
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- James from Chesapeake, VA
5.0 out of 5
"The young lady was extremely helpful and went above and beyond what I expected. I think she had the best customer service I've experienced in a very long time. Much appreciated!"
February 24, 2016
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5.0 out of 5
"An excellent facility and wonderful to do business with. Extremely clean and well organized. Everyone I encountered was very helpful. If I ever require a storage facility I would always choose Uncle Bob's storage. No need to look elsewhere for friendliness, cleanliness and good value."
December 28, 2015
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- Orion from Chesapeake, VA
5.0 out of 5
"Very friendly and accommodating staff. They know me by name."
December 24, 2015
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5.0 out of 5
"Great transaction..Donna the manager was great,she appreciated me as a disabled veteran.
"
December 23, 2015
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- Vicki from Chesapeake, VA
3.8 out of 5
"The staff was absolutely awesome, Donna was wonderful. Our unit (651)seemed perfect until we moved out and found that some of our boxes were saturated. This was very disappointing. we are now working with Bader."
November 24, 2015
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4.8 out of 5
"Our stored items were in great condition after two years in a climate controlled unit. We are very happy nothing was ruined. Thanks for good service and facilities! "
October 23, 2015
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4.9 out of 5
"Checking out of my storage unit was swift and easy. Great management!"
September 23, 2015
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- Morgan from Chesapeake, VA
5.0 out of 5
"I was helped by Laura and she was awesome, her attitude was bubbley and very friendly and she just made the experience with Bob's a good one for me I will gladly recommend your company to everybody"
August 27, 2015
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4.4 out of 5
"Everything was great. I was nervous initially because I was under the impression I had the moving truck reserved after a phone conversation, but upon arrival I was told I did not. Luckily the truck was available and that didnt hinder further plans."
August 26, 2015
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- Victoria from Chesapeake, VA
5.0 out of 5
"Donna always went above and beyond for her customers. It was a pleasure doing business with her. "
July 25, 2015
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4.4 out of 5
"Keep the same course. You and your team are doing the right thing and an outstanding job. I'm very pleased to have chosen Uncle Bob's [Life Storage]. "
May 27, 2015
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- Carol from Chesapeake, VA
5.0 out of 5
"Everything is awesome! Wonderful staff and everything is extremely well maintained."
May 26, 2015
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- Norman from Chesapeake, VA
4.7 out of 5
"The clerk that helped me was very knowledgeable of the whole process and it took me no time to get my unit and be on my way. "
May 26, 2015
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- Shanita from Chesapeake, VA
4.7 out of 5
"Made me feel very comfortable and confident about renting a space with you all!"
April 29, 2015
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- Darwin from Port Orchard, WA
3.2 out of 5
"The rv spaces are too small and too close together. The spots at the east end of lot on the inside are useless and prevent people from backing into the space. "
April 27, 2015
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- Jason from Chesapeake, VA
5.0 out of 5
"Our check in was great... moved at a great pace.. very professional but also a personal touch.. the unit was spotless we couldnt be more satisfied at this time."
March 27, 2015
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5.0 out of 5
"Everything was perfectly in order, was explained in sufficient detail that left nothing to chance or misunderstood. The premises were clean, orderly and organized exactly as if I had done it myself. It couldn't have been better. "
March 03, 2015
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5.0 out of 5
"Very friendly staff. She helped me facilitate the unit with my move from TX to Va. She is always very helpful and quick to respond. I really appreciate excellent customer service. Thank you"
February 26, 2015
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- Sonya from Chesapeake, VA
5.0 out of 5
"My experience with uncle bobs was very satisfying. This my first time ever doing this. I plan to recommend uncle bobs storage to anyone that ask."
February 19, 2015
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- Joseph from Chesapeake, VA
5.0 out of 5
"Already have recommended to two friends. 24 hour access is a huge plus!
As a former customer of Public Storage, Uncle Bobs [Life Storage] has them beat in every category! ! "
January 23, 2015
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- Melanie from Virginia Beach, VA
5.0 out of 5
"happy with my experience I am looking to move my storage unit to a unit closer to me. I will be down sizing a bit but will still need climate control and look forward to working with your va. beach store soon!"
October 30, 2014
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- Stephen from Chesapeake, VA
5.0 out of 5
"I'm storing an RV and they assisted me with holding a spot until our fifth wheel trailer arrived later then expected."
October 28, 2014
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4.7 out of 5
"Great thanks to Donna for your hospitaility and making us feel at home! THANKS AGAIN"
September 23, 2014
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5.0 out of 5
"Well versed in customer service and Uncle Bob [Life Storage] offerings."
July 25, 2014
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4.7 out of 5
"I really liked the staff and the location. Always felt safe while going there at night. I once locked my keys inside my unit, during office hours, and the staff let me use their bolt cutters to get back into my unit and use a lock while I went and bought one down the road. I'm almost bummed I don't have my unit anymore. "
July 23, 2014
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- Barbara from Virginia Beach, VA
4.8 out of 5
"This is the best place I have rented. Price is lower than most, very clean and very friendly."
May 29, 2014
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4.9 out of 5
"Very helpful, efficient, and respectful.
I have always enjoyed doing business with
your storage facility."
May 18, 2014
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- Elizabeth from Chesapeake, VA
4.6 out of 5
"We wish the boxes where you type in the entrance code were cemented in better. The are wobbly. Otherwise we are extremely satisfied storing our RV here. The staff is always kind and helpful."
March 04, 2014
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4.5 out of 5
"It would be helpful if "pull-thru" parking was available for camping trailers."
March 04, 2014
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- Katherine from Chesapeake, VA
4.9 out of 5
"This place is great if they notice your trailer has been gone for awhile they give me a call which is very nice. "
February 26, 2014
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5.0 out of 5
"I would just like to say that the 2 ladies in the office and there is a guy works around on the grounds too, they have always been so helpful to us, we feel really safe with our possessions in your facility and we do highly recommend Bob's Storage."
January 17, 2014
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- Brian from Chesapeake, VA
5.0 out of 5
"This place rules! It's perfect for what I need to store, with great prices. The lady that manages the place is very friendly. I couldn't be happier. I wish all storage facilities were 24 hour access like this one is. Thanks for everything! I recommend this facility to all my friends needing to store things."
November 30, 2013
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- Chivas from Chesapeake, VA
4.3 out of 5
"I am currently renting a parking space to store my RV and it would be nice if you had covered lots available."
November 28, 2013
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5.0 out of 5
"Staff at Battlefield location are excellent. Always pleasant and helpful."
November 05, 2013
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- Stacey from Chesapeake, VA
4.8 out of 5
"Have always been friendly and helpful when I referred a friend was very helpful on getting him a discount and me one also "
November 02, 2013
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4.9 out of 5
"The storage unit was in great shape and the controlled conditions were perfect for our household goods.
The staff didn't charge us the admin fee since we were repeat customers.
The staff also worked well with us upon check out. We have recommended this location many times. The only draw back is the traffic flow on Battlefield Blvd. Thank you!!"
October 27, 2013
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- Scott from Chesapeake, VA
5.0 out of 5
"sales associate was very friendly, RV storage lot is very clean...compared to local competitors"
October 08, 2013
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- Dawn from Fayetteville, NC
5.0 out of 5
"I have never had a problem with anyone at the office I use. They have always helped me when I asked and when I didn't. They anticipate what help is needed and keep me updated on everything. I mostly deal with Donna and have done so from the beginning and would not ever use another storage company. Please see if an office can be set up in North Carolina."
October 04, 2013
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- Crystal from Virginia Beach, VA
4.0 out of 5
"I had no issues with the staff but I did have issues with other customers. It needs to be reiterated that only one vehicle should enter the gate at one time."
September 23, 2013
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- Dan from Virginia Beach, VA
5.0 out of 5
"Always a pleasure working with Donna at the S. Battlefield Blvd., Chesapeake location."
September 20, 2013
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- Phoebe from Greyslake, IL
5.0 out of 5
"I would like to say that Donna at the Virginia location has been the sweetest and patience and very informtive person that has always kept me on top of my storage payments. I would like to say Thanks to Donna for being so nice and kind."
September 18, 2013
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- Elizabeth from Norfolk, VA
4.8 out of 5
"Uncle Bob's is always a good choice. I do wish though, that I could have both my Uncle Bob [Life Storage] rentals on one account"
August 17, 2013
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4.8 out of 5
"Your storage unit location is close to where I am, I like the hours, both associates I have met are great."
August 03, 2013
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