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385 S. Naval Base RoadNorfolk, VA 2350519.7 Miles Away
Customer Reviews - Life Storage #137, Chesapeake
We at Life Storage want to maintain the best storage facilities in Chesapeake, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"One of the most expensive options in the area — dirty, poorly secured facilities — didn’t clean out my unit ahead of me moving in, was full of dead wasps nests and bugs — didn’t have my lock ready, had to leave my items unsecured for a night until they gave me one — wouldn’t pro-rate my rent despite moving out halfway through the month. Highly recommend any of the newer, cheaper, nicer options in the area."
"The people are never there when they are supposed to be. They do not return your calls and slow to fix problems at the facility. But they are quick to take your money and charge a late charge. There was a break in to my RV and some others and they wouldn’t even show up on site to answer questions about fixing the no camera problem."
"Nekia is amazing! I can not say enough about her customer service, kindness, knowledge and willingness to go above and beyond!! She truly made the rental process seamless and easy!!! Will refer this location and her to all our friends looking for storage!!!!"
"Nekia was SO very helpful! She saved me when I had a situation come up. She also is very professional, efficient, and always willing to help anyone and everyone! I’ve rented a unit here many different times and she’s absolutely by far the best I’ve ever dealt with!"
"The staff at Lifestorage is great! So helpful and nice! The storage spaces are clean and the temperature was perfect in the conditioned units. If we ever have storage needs again we will definitely use Lifestorage."
"If you are looking to store your goods this is definitely the place to do it. Kisha works the office out front. She is very friendly, and even helped us while picking up a few items we needed for a job.
"What a FANTASTIC EXPERIENCE!!! Any doubts/concerns/worries we had about putting our stuff into storage were quickly put to rest when we met the Store Manager Nekia Raines. She is indeed a shining star and Life Storage are fortunate to have such an outstanding ambassador. The unit was clean and as advertised but Nekia made the entire process a pleasure.
Alex & Mindy McAdam"
"Have been in this storage facility for 5 months. They increased the rate by almost 25% with no notice. When called to ask, they said they can increase whenever they want and it is in the agreement. While it may be in the agreement, had they pointed it out when I agreed, I would have never signed with them. Why get a rate at all if they can increase it whenever and however much they want. I would not recommend at all as this is not they type of place I want to do business with. I have had other storage units and have never run into this type of practice before..."
"Amazing experience! Nekia, the store manager, was fantastic. She helped us set everything up, answered all of our questions, and was an absolute pleasure to work with. The storage units are clean and in great shape. Very happy with our experience!"
"Nekia was such a wonderful person to meet! Her level of kindnesses, respect and genuine professionalism was absolutely impeccable! What a wonderful asset to Life Storage! Thank you for your hard work Nekia! You are a rockstar!"
"I’m a customer with life storage and I went inside the office to get another storage unit for my car and They didn’t have one big enough so Nekia Raines was amazing and helped me find an unit at another storage place. Thank you so much for the help."
"I had an amazing experience with moving my things in and out. I especially loved the customer service from Nekia and how she helped me through every step of the process. She answered all my questions and was super helpful. I will definitely be back again!"
"The staff are always extremely helpful and professional. The manager Nakia is very friendly, knowledgeable, helpful, and courteous. The prices are very reasonable. The property is secure and monitored by video, surrounded by fencing and an access controlled gate. Highly recommended!"
"Nekia is incredible. Super friendly and very helpful. I would recommend this location and company 100%. I've never had any issues and I am extremely happy when I get to run into the friendly staff here. If every company ran their business like this location the world would be a much better place."
"My husband and I are very pleased with the customer service we receive at Life Storage. The kindness and accommodations were beyond measure during a sudden sale of our home. We thank God for Nakia, the manager at South Battlefield facility she is very knowledgeable of her position and has a spirit of willingness. She's a breath of fresh air. We will refer anybody seeking a storage facility to her."
"Have had a unit with them for over 2 years. The people have always been amazing and the grounds are spotless. I signed up for the 24 hour access since I work at night and have my young son during the day. The only time I have a sitter is at night. So I guess I'll be looking for another place that has 24 hour access. I didn't get a notice they were changing the access hours to 6 am to 10 PM."
"Amber at Life Storage made moving items into a storage facility easy. Not only was she very helpful and knowledgeable about the units but did it with an enthusiastic spirit. The actual facility met my expectations and exceeded them. Very clean."
"Very well run, clean and secure facility. My boyfriend and I have used this location for over a year and are very pleased. Much thanks to Jason for all his help and positive, upbeat attitude. Cheers!"
"I needed a local storage unit for household goods in early October and was able to get right into a 10x10 unit for a decent price. This included dropping off a U-Haul trailer from another state … which was handled very promptly and quickly. Then I needed a spot to store a travel trailer in November … and again was able to get what I needed (and given the opportunity to actually pick out the parking spot!!). During all my transactions/visits with the office I always felt like I was a valued customer and given the utmost courtesy and respect. Keep up the good work!"
"First time getting a storage unit, down the street from where i live so it's super convenient. Jason has been the one to help me get the unit i was looking for & also helped me when i swore it was stuck but went thru the opening process of it again & turns out i just needed to make the door flush with the ground lol.
Anyways, when i was initially getting a unit he was super cool with me, explaining all my options and then price points and stuff and then drove me out to take a look at my unit which was cool cus i wasn't really expecting that.
As a "Gen Z" it's really cool to be a young adult being treated with the same professionalism vs someone else who is older than me. Because honestly, it is hard to come by these days.
I don't know how they are at other Life Storages', but reading the reviews they all seem pretty good. They're all doing something right. Thanks Jason for being a really cool guy; wish i woulda gotten with Life Storage sooner lol."
"Great staff and very helpful. The facilities are the nicest Ive seen in all the moves I have done, very clean, well lit and secure. Courtney at the front desk was extremely helpful. They also offer a brand new transit moving van for a very reasonable price making the move into the storage facility much easier. Cannot say enough good about this place!!!"
"I'm a general contractor, and owner and operate rate multiple small to large companies from construction to consulting, and restaurants in absolutely appreciate that, I've been accommodated and been shown absolute respect to the situation that I was in I come in one day at the desk is Courtney Bishop computers down no internet I'm in a bind she still helps me get up a unit Above & Beyond I would say so she stayed on top of a job communicating through the phone to get all the paperwork taken care of to make sure the company was properly compensated customer service five stars helpful and compassionate to the needs of customer five stars professionalism a professional nature conducting profitable business even in a stressful time when systems are down five stars it gives you a Comfort Glow steps important let's just hope there's a lot more like her"
"Had a storage unit with them for a year and never had any issues. Any time I had to go into the office they were always friendly and helpful. Units are easy to access any time you need and I always knew my belongings were safe and secure."
"Brad and his staff go above and beyond for their customers. They assisted me in servicing the tires on my vehicle that had been in long term storage as well as offering parts and tools if I needed them. Highly recommend this business to anyone looking for a great storage company. Give them your business!!!!
"Courtney Bishop is the assistant manager and she is so nice and helpful!!!! She is very friendly and social . She talked with me and my mother for over a hour and she knows the problems me and my mother have been going through and she some how made us less stressed she. Brad Johnson the store manager is also very helpful and friendly. I would definitely recommend Life Storage!!!!"
"I've been a customer for several years and I'm very pleased with the facilities and pricing. However, the customer service at the Battlefield location is first rate. Specifically Courtney and Amber are both friendly, very professional and always willing to help. Highly recommend!"
"well today I was just told that it is life storages policy not to accept any payment other than the month due! this per Amber Williams who informed me she was the lead manager and has been this way for the 2 1/5 years she's been there, I told her I've been payinying extra since 2015 and she insisted on telling me I was wrong! really, then how'd I end up with a credit? wouldn't allow me to pay extra claims she wasn't gonna put HER initials behind the receipt, she wasn't pleasant tries to intimidate by getting loud, the storage unit was a better place before life storage took it over anyone been there long enough will agree there's definitely been a trmendous management turn over, Life Storage! I have to ask you? why wouldn't you want tenants to pay in advance and make money off them, just don't figure, this is the Battlefield store in Chesapeake Va at the Va, Carolina line, well I just had to say as you don't hestitate to send out nasty grams when late, hence for me paying extra as I TRAVEL, well thank you for being so family conscious and just not out for the all mighty buck"
"OMG!! I had a conversation with Russell today when I called to reserve a climate controlled storage unit at Life Storage. Moving is a stressful job however, he was fun and so understanding throughout our conversation! Russell was quite thorough, explaining every detail in full while helping me with selecting the location, size and type of storage unit I'm interested in renting! His customer service expertise was "off-the-chain" (awesome)! I am so excited to see the unit that I haven't even seen yet!! Thank you Life Storage and thank you Russell, for a pleasant storage reservation experience! God bless you! I can't wait to meet you face to face!
~Ms. L. Brinkley"
"Great service! Clean units! Store manager went above and beyond, from finishing my registration and setting me up with the storage unit, even got me another truck to use while the one at that location was already reserved! I highly recommend."
"Great service, always prompt and efficient! Brad is just an excellent source of positive energy all around. Made my experience with Life Storage smooth and hassle free! I highly recommend them for all your moving/ storage needs!"
"Its 86 degrees and humid today, and the air conditioning wasnt running in the climate controlled building, hot and stuffy in there. Staff is very friendly, said theyd fix it. Ill be back to check; wish there was a way to remotely monitor this."
"Calvin Newby and I own Endless MIC Entertainment and we understand the importance of reviews! We decided to put our Coachman RV in this facility yesterday afternoon. Liked property and loved the young lady assisting us."
"I would definitely recommend this storage place to family friends! Staff was super friendly and helpful! Thanks so much to Brad the store manager for all your help and going above and beyond to get me in the right storage unit!"
"Thank you Brad for going above and beyond for us. He even placed us in a better suited storage unit without us even asking. I believe he's a manager and if he's not, he needs to be. Thank you so much for all of your help!"
"I was weary when choosing another storage location due to a horrible experience somewhere else. I couldn't be more pleased with the folks at Life Storage. Brad Johnson is doing a great job running a secure location with clean facilities and a helpful and friendly staff that always goes the extra mile."
"I was hesitant about putting my apartment in storage after moving back home. I was worried my belonging would be damaged and I would be dissatisfied. I cannot express how thankful I am for Life Storage in Great Bridge. They have answered all my questions when hurricanes were approaching, expanding to a bigger unit and being just absolutely out of this world! I cannot thank you enough."
"We've rented multiple units from PS for quite some time now. Brad, the manager, has all ways been attentive, helpful and a pleasure to do business with. Without hesitation, I recommend renting at this facility."
"I searched the whole area for a unit that would be efficient for what I needed and wouldn't be super expensive. Donna at Life Storage went above what I could have asked for. Wonder service, great price and I will definitely be a long time customer."
"From the very first time we entered the facility we we're highly impressed. The staff was so friendly. Each time I have called the office I have been greeted with a friendly, helpful staff. Really a great place.
"I was pleasantly surprised on the professional, knowledgeable staff that greeted me. Usually at storage facilities you get a "pay, sign here and see ya" attitude! Not here. Keep up the good work. Brad was great!"
"The problem I have with my location off Battlefield Boulevard is I go by there on my way home from work around 2 o'clock and there's never nobody there I've tried to pay my bill now since the 1st of the month today is the 7th and I will be going by there again to pay my bill and there won't be anybody there.I'm sure today will be no different this will be the 4th time going by there. I'm sure there won't be anybody there at 2 o'clock and I don't understand why 2 o'clock is not a lunch break. If you're trying to run a business why wouldn't you have an employee there to run the business During business hours"
"Donna, the manager was an absolute delight to work with. From the beginning of our storage experience in Fall 2010 until closing out the unit at the end of March 2016, she's been accommodating, empathetic, pleasant, positive and flexible. She's been an asset to Uncle Bob's [Life Storage]. Donna had made what was already a difficult life transition go smoothly and helped to defray some of the anxieties I'd had. She'd become a friend to me during that time and I'll always treasure that. Thank you for having her as part of your team and leadership!"
"An excellent facility and wonderful to do business with. Extremely clean and well organized. Everyone I encountered was very helpful. If I ever require a storage facility I would always choose Uncle Bob's storage. No need to look elsewhere for friendliness, cleanliness and good value."
"The staff was absolutely awesome, Donna was wonderful. Our unit (651)seemed perfect until we moved out and found that some of our boxes were saturated. This was very disappointing. we are now working with Bader."
"Everything was great. I was nervous initially because I was under the impression I had the moving truck reserved after a phone conversation, but upon arrival I was told I did not. Luckily the truck was available and that didnt hinder further plans."
"Everything was perfectly in order, was explained in sufficient detail that left nothing to chance or misunderstood. The premises were clean, orderly and organized exactly as if I had done it myself. It couldn't have been better. "
"happy with my experience I am looking to move my storage unit to a unit closer to me. I will be down sizing a bit but will still need climate control and look forward to working with your va. beach store soon!"
"I really liked the staff and the location. Always felt safe while going there at night. I once locked my keys inside my unit, during office hours, and the staff let me use their bolt cutters to get back into my unit and use a lock while I went and bought one down the road. I'm almost bummed I don't have my unit anymore. "
"I would just like to say that the 2 ladies in the office and there is a guy works around on the grounds too, they have always been so helpful to us, we feel really safe with our possessions in your facility and we do highly recommend Bob's Storage."
"This place rules! It's perfect for what I need to store, with great prices. The lady that manages the place is very friendly. I couldn't be happier. I wish all storage facilities were 24 hour access like this one is. Thanks for everything! I recommend this facility to all my friends needing to store things."
"The storage unit was in great shape and the controlled conditions were perfect for our household goods.
The staff didn't charge us the admin fee since we were repeat customers.
The staff also worked well with us upon check out. We have recommended this location many times. The only draw back is the traffic flow on Battlefield Blvd. Thank you!!"
"I have never had a problem with anyone at the office I use. They have always helped me when I asked and when I didn't. They anticipate what help is needed and keep me updated on everything. I mostly deal with Donna and have done so from the beginning and would not ever use another storage company. Please see if an office can be set up in North Carolina."
"I would like to say that Donna at the Virginia location has been the sweetest and patience and very informtive person that has always kept me on top of my storage payments. I would like to say Thanks to Donna for being so nice and kind."
"I have always had a good experience when I have used Uncle Bob's Storage and it is always the same one. I have used it several times since 1997 and for one to several years at a time. I have also sent two of my children there and they have used it."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #137, we offer great property security systems and clean, affordable storage units to rent for the residents of Hickory, Princess Anne, Moyock, Great Bridge, and other neighborhoods in Chesapeake, VA. Call us with questions, reserve online, or click here to compare other storage units in Chesapeake.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental