Customer Reviews - Life Storage #431, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#431)
4.91 out of 5
based on 58 of our most recent Reviews
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- Carol from San Antonio, TX
5.0 out of 5
"Not anything I can think of. Everything seems to be very well up to the highest of expectations, Thank You."
February 17, 2019
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- Guadalupe from San Antonio, TX
5.0 out of 5
"By letting me see and making sure it was a good size for my stuff."
October 20, 2018
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- Bernaditta from San Antonio, TX
5.0 out of 5
"I always felt satisfied about using this facility after a visit because of the help I receive each time."
May 30, 2018
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- Griselda from San Antonio, TX
4.9 out of 5
"Very friendly, kind and attentive to me as a person."
January 20, 2018
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- Robert from San Antonio, TX
5.0 out of 5
"I've used two other facilities and life storage has been the best. The managers are friendly, respectful and go out of their way to be helpful. I'm satisfied with this facility."
December 20, 2017
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- Maria from San Antonio, TX
5.0 out of 5
"The gentlemen who greeted me was so kind and took the time to show me the unit. I would defiantly recommend this place to everyone. Great prices and very well kept facility and surrounding area."
December 19, 2017
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- Rebekah from Castroville, TX
5.0 out of 5
"Thank you Sandra for all you have done although I will be closing out the storage unit this month I will always remember you. Your the best. "
November 23, 2017
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- Brenda from San Antonio, TX
5.0 out of 5
"Yes these people do a great job. They need a promotion. "
July 18, 2017
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- Cesar from San Antonio, TX
5.0 out of 5
"Managers wee very helpful and attentive when i needed their help. Great place . wi definitly use their facility in the future."
April 23, 2017
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- Gene from Three Rivers, TX
5.0 out of 5
"Hopefully your price will go down a little bit that's what made me leave too expensive thanks anyway"
January 24, 2017
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- Catherine from San Antonio, TX
5.0 out of 5
"Benny at my location was absolutely Wonderful and always polite and courteous. Wonderful customer service."
September 23, 2016
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5.0 out of 5
"Benny was so helpful, knowledgeable and professional.... Never expected the place to be so clean and tidy!
"
July 27, 2016
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4.3 out of 5
"I was satisfied with the overall experience. I think there should be a little more communication between the manager and employee with their clients."
June 23, 2016
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5.0 out of 5
"Benny and Sandra are really great people. They provide excellent service. Both are willing to help you in any way that they can. I have had my unit for years. My mother now has a unit there. Great job ! "
March 03, 2016
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- Brett from San Antonio, TX
5.0 out of 5
"Very good and loved to have stopped in to store my stuff with you"
February 26, 2016
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- Mariza from San antonio, TX
5.0 out of 5
"ben and sandra have gone over and beyond.
im so impressed how the treat all their clients. thank you so much!"
January 15, 2016
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- Daniel from San Antonio, TX
5.0 out of 5
"We were loading a u haul to vacate our storage and the staff brought us bottled waters and checked on us throughout the day, bring us more waters and helping us to dispose of our minor trash. Excellent facility & staff! Thank You !!!"
December 14, 2015
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- Michael from San Antonio, TX
5.0 out of 5
"I can honestly say this experience was great. The lady that greeted me from the beginning to the end was down to earth but also professional. I couldn't ask for anything else. Thank You"
November 25, 2015
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- Melissa from San Antonio, TX
4.5 out of 5
"Customer service is wonderful, the prices are just high. Some kind of discounts or specials for long time or continuous customers would be great."
November 25, 2015
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- Debra from San Antonio, TX
5.0 out of 5
"Benny and his wife are always pleasant and helpful. "
November 05, 2015
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- Dora from San Antonio, TX
5.0 out of 5
"The staff was always helpful and attentive with my needs. I felt at ease knowing my personal belongings were at this location. "
October 27, 2015
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- Robert from San Antonio, TX
4.9 out of 5
"Benny and his lovely wife at the marbach location have been exceptionally helpful! They have such amazing attitudes and are so eager to help! Every time I leave I'm left smiling! "
October 26, 2015
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- Luis from San Antonio, TX
4.8 out of 5
"doing business with uncle bobs for
the last 4 years had no problems."
August 28, 2015
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- Herminia from San Antonio, TX
5.0 out of 5
"Friendly staff, well maintained facility, reasonable prices and most importantly...around the clock staff presence/patrolling gave us the assurance we needed - knowing our belongings were secure. "
August 05, 2015
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- Robert from San Antonio, TX
4.8 out of 5
"I got exactly what I was looking for; good service, excellent response, close proximity to my home, pleasant atmosphere. Thank you."
July 17, 2015
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- Nancy from San Antonio, TX
5.0 out of 5
"Great customer service with all the Uncle Bob [Life Storage] managers at 3 different sites! Kudo's to Benny and Sandra for having a space for my stuff! "
July 04, 2015
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- Lisa from San Antonio, TX
5.0 out of 5
"fantastic customer service. The gentleman who assisted me was very pleasant and made me feel like this was the perfect place to store my belongings. Thank you!"
May 28, 2015
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- Ashley from San Antonio, TX
5.0 out of 5
"I was pleasantly pleased, was way easier to rent than I thought it would be. "
May 27, 2015
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- Jesse from San Antonio, TX
4.8 out of 5
"The folks @ your Marbach Store deserve an atta-boy.
They have done all of the above and done it well.
J.B.
"
May 22, 2015
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5.0 out of 5
"Benny and Sandy were GREAT!! Very nice and humble people. "
April 23, 2015
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- Teri from San Antonio, TX
4.9 out of 5
"The gentleman that assisted me was kind, helpful and very professional. Always had a smile on his face. Willing to go the xtra mile to help me out. Thanks so much!"
March 27, 2015
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5.0 out of 5
"Extremely nice! My experience was awesome. Very personal touch and was always ready to help with what ever was needed. I appreciate them so much, especially the gentleman that was always on. "
January 25, 2015
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- Ignacio from San Antonio, TX
4.3 out of 5
"Your associate at the Marbach location named Benny has got to be one of the most OUTSTANDING associate I have had the pleasure to interact with, he is great!!!!"
January 16, 2015
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- Shealka from San Antonio, TX
5.0 out of 5
"Benny is a fantastic property manager ,he is professional,respectful,knowledgeable,,understanding,and in my personal and professional opinion a great asset to any company. He is the only reason I have stayed so long..He's a keeper."
December 17, 2014
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- Sandra from San Antonio, TX
5.0 out of 5
"Great people, friendly and knowledge. Make you feel comfortable and not pressured."
November 26, 2014
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- Harvonya from San Antonio, TX
5.0 out of 5
"Excellent customer service. I am confident that the my items are in good hands"
November 03, 2014
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5.0 out of 5
"The manager, Benny, met me on a Sunday and even opened a little early for me. He was dressed professionally and was very friendly and helpful. He offered me a special for November even though he did not have to. He made allowances for me to be able to park my enclosed trailer in a safe location and even supplied wheel chocks until I was able to get to the store to purchase my own. I am very lucky and happy that I found your listing on the internet and am looking forward to seeing Benny again. I will be renting more space for the rest of our things when we make the move from Wisconsin!"
October 28, 2014
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- Mark from San Antonio, TX
4.6 out of 5
"We like the overall professionalism. Wish you offered multi unit and/or customer loyalty discounts. Every little bit of savings helps.
Thank You"
October 03, 2014
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5.0 out of 5
"Great customer service and even fixed the gate where you didn't have to get out of your to put in your code."
September 23, 2014
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- Charity from San Antonio, TX
5.0 out of 5
"The staff always greet me by name (personalized attention). Improvements to facility grounds were added to ease access (enter code without leaving vehicle) as well as ensure security (cameras)."
August 28, 2014
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5.0 out of 5
"I am at the 9403 Marbach Rd., San Antonio,Texas 78245. This location with Bennie and Sandra. This has been such a great experience. Such a clean location. They are so welcoming and it feels like a family business. AMAZING LOCATION!!!!! "
August 28, 2014
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- Melinda from San Antonio, TX
5.0 out of 5
"Very professional nice and helpful. I would definitely recommend this Company to friends and relatives! The manager seemed to really love her job:) "
July 30, 2014
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- Crystal from San Antonio, TX
5.0 out of 5
"I was very impressed with service! Lovely couple was willing to help with everything I needed"
July 25, 2014
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4.4 out of 5
"it did meet my expectations but the only thing was that i was forced to buy the insurance and I don't think that I should have been forced to buy it. I currently have have my own insurance that I carry thru my provider.
"
July 25, 2014
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- Raymond from San Antonio, TX
5.0 out of 5
"wE ARE VERY HAPPY WITH Uncle Bob's [Life Storage] .
bEN AND bARBARA ARE WONDERFUL!"
July 01, 2014
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- Brenda from San Antonio, TX
5.0 out of 5
"I needed a storage at the last minute, and uncle Bob's storage was available for me. Thank you"
June 30, 2014
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- Iviay from San Antonio, TX
5.0 out of 5
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The manager was excellent! Customer service was 10+++++.
I felt like she was family not just another person behind a desk.
I would recommend this storage with extreme fervor:)"
May 29, 2014
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- George from San Antonio, TX
5.0 out of 5
"the short time we rented office person was very helpful to us,"
May 27, 2014
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- Elia from San Antonio, TX
5.0 out of 5
"very friendly patient understanding. I was in a state of confusion, in a hurry to do what I needed to do, and very emotional that day. "
April 28, 2014
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- Amy F.M. from San Antonio, TX
4.4 out of 5
"I felt that when I emptied my storage shed and had paid always on time because the money was deducted from my checking account, that I should have been prorated and should have received some type of refund. When I recommend Uncle Bob's [Life Storage], I will make sure that I tell people that there is no pro-rating on any time during a month. That was what I was unhappy about."
April 23, 2014
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- Henry from San Antonio, TX
5.0 out of 5
"the only thing i see that i rally dont like is they need more lighting at night ,i dont feel safe going in there at night"
March 02, 2014
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- Griselda from San Antonio, TX
5.0 out of 5
"I was worried when I found out that Uncle Bob's took over & bought out the previous owners. I wasn't sure what changes would be made. I am pleased that the changes made are better for me, the customer. The place looks nicer & the office employee is always pleasant with me. I need to get his name! Thank you for not making any drastic changes!"
February 28, 2014
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- Benito from San Antonio, TX
5.0 out of 5
"Everything is good we are very pleased with everything."
February 28, 2014
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- Chris from San Antonio, TX
5.0 out of 5
"The manager and assistant manager are very very nice. I will recommend this Uncle Bobs [Life Storage]. There service and customer support are amazing"
February 28, 2014
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- David from San Antonio, TX
5.0 out of 5
"it is not often that you meet people like you have employed. you should be proud you have them. Bennie and wife where people i would do business at anytime. please tell them thank you."
February 24, 2014
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- Gloria from San Antonio, TX
5.0 out of 5
"I want to thank Stacy (866-861-2805) who answered my call for assistance in registering my account online. He was pleasant, helpful and a real asset to Uncle Bob's team. I called on a Sunday and was really surprised there was a real person on the other side of the phone. Thank you for the outstanding customer service experience - it REALLY makes a positive difference!"
January 05, 2014
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- William from San Antonio, TX
4.4 out of 5
"Provide a dumpster for few items not needed when we are moving. It is helpful for the customer not to carry items not needed. Because I have to keep the place clean, I took old boxes with me anyway."
November 23, 2013
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- Ashley from San Antonio, TX
5.0 out of 5
"I was greeted very nicely, and even though my boyfriend was being extremely rude, she kept calm and helpful. I came in the day before i had to leave, and was promptly served. I never set up a account online, and when I deployed, I was trying to set up an account and couldnt for the life of me, rememeber my space number. I sent an email, and was promptly served even though I thought it would be a long drawn out process. Great company, and Great employees."
November 18, 2013
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