Customer Reviews - Life Storage #359, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#359)
4.75 out of 5
based on 32 of our most recent Reviews
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- Ra'Chel from San Antonio, TX
5.0 out of 5
"I went with your company because you offered a truck to help with moving! That is amazing. I greatly appreciated that. Moving is expensive enough."
July 23, 2018
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- Jesse from San Antonio, TX
5.0 out of 5
"Staff was helpful and accommodating. I even moved from one unit into a larger unit"
May 17, 2018
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- Naomi from San Antonio, TX
5.0 out of 5
"Your associate was more than helpful. He was even kind enough to allow us use of the dolly when we realized that our Uhaul wasn't equipped with one.
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October 19, 2017
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5.0 out of 5
"Nora was very helpful and friendly. She explained everything in detail and it made me feel comfortable to rent a unit at this property. "
July 25, 2017
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- Daniel from San Antonio, TX
5.0 out of 5
"Always a pleasure to go inside and speak with the people working there."
June 27, 2016
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- Diann from San Antonio, TX
3.6 out of 5
"The manager there is fantastic! The prices are not though. "
May 25, 2016
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2.0 out of 5
"No one answers phone takes too long to get someone one the phone to help. "
January 13, 2016
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- Arlan from San Antonio, TX
5.0 out of 5
"Ms. Jean is the best at what she do. she did everything right and I am quite sure some was a little beyond her duty. I was able to vent some of my frustrations about my move and she listen, also giving words of encouragement. She is truly a benefit to your establishment. Thank you and most of all Ms. Jean."
October 28, 2015
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- Nancy from San Antonio, TX
4.8 out of 5
"You guys were always helpful and very polite. Thank you! "
September 23, 2015
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- Adam David from San Antonio, TX
5.0 out of 5
"No everything I could ask for is well taking care of."
August 27, 2015
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- Marina from San Antonio, TX
5.0 out of 5
"I was overall very pleased storing my stuff with Uncle Bob's [Life Storage]. However, I moved out on the 3rd and was still auto-charged for the entire month. When I called I was told, "it's our policy not to do refunds." I assume my contract says something to that affect, however it seems like a poor policy either way."
August 23, 2015
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- Steven A. from Converse, TX
5.0 out of 5
"Everyone that I had the pleasure to interact with were always extremely polite and it was a pleasure doing business with Uncle Bob's [Life Storage]."
May 23, 2015
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5.0 out of 5
"I have been a customer for 3 years and would not store my property with anyone else. The associate was able to accommodate my short and long term needs. "
April 28, 2015
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- Jason from San Antonio, TX
3.1 out of 5
"Lady we had to get rental truck from was very rude. How ever the location we have our storage at is very clean and the man is very nice."
January 26, 2015
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- Judy from San Antonio, TX
5.0 out of 5
"Mark was very helpful and professional at all time. He is very nice and pleasant to work with."
January 23, 2015
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- Jozelle from Gainesville, AL
5.0 out of 5
"I feel great knowing my items are kept safe at your storage. Thanks:-)"
December 04, 2014
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- Elizabeth from Converse, TX
5.0 out of 5
"Mark was very informative..... polite.....greeted me when I walked in.....I felt as if I knew him as a friend"
November 25, 2014
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- Alexander from San Antonio, TX
5.0 out of 5
"The store manager was very friendly, professional, and helpful. Some of the best customer service I've ever experienced. Thank you for everything."
October 27, 2014
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- Barbara from Converse, TX
5.0 out of 5
"My over all experience with Mark was very refreshing. He has great pride in his work.
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September 24, 2014
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5.0 out of 5
"The are very prompt in notifying that they are going to do stuff in the building. This is why I have not changed storages I have had other ones but this storage is very good. Once I did not lock it properly and within the hour I got a call. The people you hire are very nice and not moody."
August 02, 2014
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- Khristopher from San Antonio, TX
4.9 out of 5
"There like familly they watch over stuff there nice people. "
May 01, 2014
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- Eddie from San Antonio, TX
5.0 out of 5
"person at front desk was so helpful. Kept me from spending money needlessly. Was so accommodating and thoughtful. The entire group was hot, sweating, thirsty and she supplied each of us with a cold btle of water. That meant more to us than she will ever know. Thank you."
April 28, 2014
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- Lanaelen from San Antonio, TX
5.0 out of 5
"Service was amazing, prices very reasonable. Have already referred you to other family members :-)"
March 23, 2014
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5.0 out of 5
"customer service outstanding also know who I am and greeted with name not just hello"
March 18, 2014
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- Jason from San Antonio, TX
4.2 out of 5
"I think prices are a little high, also there are misunderstandings about which units are climate controlled. I feel since you advertise "climate controlled" that if a customer wants a unit that happens to not be climate controlled they should be told that, in case they didn't know. These are just minor fixes that I have personally experienced, but overall I love the setup and staff and will continue to be a valued customer. "
March 02, 2014
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5.0 out of 5
"keep up the good work and ty for all you done for me"
February 27, 2014
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- Alicia from San Antonio, TX
4.4 out of 5
"I feel that there should be a timer light in each storage container, other than that everything else seems to be okay "
February 20, 2014
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- Cathie from SanAntonio, TX
5.0 out of 5
"Very knowledgeable, polite, especially helpful. I actually was made to feel right at home!"
January 29, 2014
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5.0 out of 5
"the manager at this location is always very friendly and helpful you have a great employee and her."
January 16, 2014
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5.0 out of 5
"We were going through a difficult transition and Veronica helped make our situation feel much better to go through. Veronica gave the best customer service I have ever had and was a breath of fresh air."
December 17, 2013
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- Martha A from Houston, TX
5.0 out of 5
"I was amazed at how friendly the staff was at Uncle Bob's on Foster Road. They always new my name and always asked how I was doing. I will recommend Uncle Bob's on Foster Road to all my family members in SA and to anyone looking for a storage company. Happy Holidays to all"
November 25, 2013
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- Bertram from San Antonio, TX
5.0 out of 5
"Despite that I was unable to rent at the location I originally planned, the location that I am at has been excellent with regards to customer service."
October 31, 2013
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