Customer Reviews - Life Storage #321, San Antonio
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We at Life Storage want to maintain the best storage facilities in San Antonio, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in San Antonio (#321)
4.71 out of 5
based on 21 of our most recent Reviews
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- Linda from San Antonio, TX
5.0 out of 5
"very professional and friendly staff. they have worked with me when I couldn't access my account on line. I completely recommend ;)"
May 25, 2018
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- Manuel from Albuquerque, NM
5.0 out of 5
"Your manager was great and provided excellent customer service. This is the second year we have used you and it won't be the last. Great job."
August 23, 2017
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- Donald from San Antonio, TX
4.4 out of 5
"Promote your moving services more. Had I known that you sell boxes and offer a third party service to assist on moving day, such as loading the truck, I would have scheduled everything with your organization rather than UHaul. I didn't find out about all of the services until the day of my move and I was canceling services. I enjoyed doing business with your organization. Thank you. "
June 23, 2017
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- Angelina from San Antonio, TX
5.0 out of 5
"I have all good memories and experiences with this Company. My rate was great, in comparison to the new rates for new rentals. Yet, being old and retired on a set income that never changes, I had to downsize on my items and my spending. Thank you for all the help when I needed it most. It is finally good to tell about something and someone good who isn't out to mess with us. Thank you again"
May 31, 2017
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- Beatrice A. from San Antonio, TX
4.9 out of 5
"Elsa was amazingly helpful after I was given wrong info from another location. Couldnt be more thankful!!"
March 21, 2017
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- Kristen from San Antonio, TX
5.0 out of 5
"The storage unit was clean, perfectly sized and I never worried about my valuables stored there. When I need a storage unit again, I will use Uncle Bob's [Life Storage]!!!"
July 23, 2016
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5.0 out of 5
"Excellent customer service. Very friendly & helpful. "
May 17, 2016
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- Judith from San Antonio, TX
5.0 out of 5
"The staff is so friendly and knowledgeable. They assisted in finding the right storage and have helped me stay well informed!!"
March 25, 2016
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- Jennifer from San Antonio, TX
4.9 out of 5
"The associate was very professional, from the confirmation phone call, through the tour of the facility and complete with the explanation of contract terms. "
March 15, 2016
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- Thomas from San Antonio, TX
4.6 out of 5
"It would be nice if you kept enough money on hand to be able to make change. Other than that it has been an overall good choise to rent from you for the second time ."
November 24, 2015
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5.0 out of 5
"Both Ilsa and Bruce were extraordinary to deal with. I can not thank them enough for all their assistance with our storage needs."
September 24, 2015
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4.9 out of 5
"We were in a panic, searching for a place to store our daughters belongings for a few months - with only a few hours to spare.
The staff at Uncle Bob's [Life Storage] was immediately helpful, accurate, and efficient. The unit was beyond expectation in cleanliness - surface, air quality, no insects.
Thanks for your attention to detail"
August 24, 2015
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5.0 out of 5
"Very patient while we waited for confirmation of insurance I already had"
July 28, 2015
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- Madison from San Antonio, TX
5.0 out of 5
"Helped me figure out when to use rental truck. Over all very helpful"
June 26, 2015
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- Emery from San Antonio, TX
5.0 out of 5
"Agent handled my needs much quicker than I imagined. I asked to be on a list for a second one, when available and she did call later to advise.
The use of the moving truck is a great perk for using Uncle Bobs [Life Storage]. "
January 26, 2015
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- Brett from San Antonio, TX
4.9 out of 5
"The associate that worked with me was excellent, nice and very helpful. Almost felt like family. She's a keeper!!"
December 30, 2014
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- Eduardo from Palm Hurst, TX
5.0 out of 5
"I was very impressed with the facility, the promotion that saved me $, and above all the associate who assisted us "
December 30, 2014
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- Ashley from San Antonio, TX
1.7 out of 5
"The staff at the building is never in the office during business hours. Everytime I have come in during business hours I have had to wait a minimum of 15 mins for someone to come and unlock the door to the office (and this is not right at opening yet well after the store is open). The staff is not very friendly and seem like they dont care to ever be there. I have been highly disappointed with the service that has been provided at my storage site. Something needs to be done."
September 30, 2014
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- William from San Antonio, TX
3.6 out of 5
"Your penalties for having a tight month and falling behind are a little unforgiving. "
August 30, 2014
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5.0 out of 5
"The gentlemen who assisted with my storage rental needs were very helpful and courteous. I appreciated the fact that they explained everything to me in detail and were conscientious about showing me the available options. Both of the employees who waited on me provided excellent service."
January 16, 2014
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5.0 out of 5
"The manager Don went out of his way to accommodate me and was extremely helpful in helping me determine the size space I needed. His customer service skills are impeccable. I would recommend this facility to any one that is looking for storage.
Thanks"
November 23, 2013
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