Customer Reviews - Life Storage #7108, Houston
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We at Life Storage want to maintain the best storage facilities in Houston, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Houston (#7108)
4.82 out of 5
based on 44 of our most recent Reviews
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5.0 out of 5
"We were affected by the fire. I cannot say enough about all the people who contacted me, worked with me (and my husband) in dealing with oh so much that has to transpire in dealing with the aftermath. I cannot , and I repeat CANNOT REPEAT HOW WELL AND HOW SMOOTHLY everything went through this incredibly stressful time!"
March 27, 2019
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4.6 out of 5
"My Westheimer unit was near the fire. When I had to come in 3 times to take care of my belongings, trash, move out; the contractors were extremely helpful along with staff to assist at that difficult time. They loaded (with my son), held out the big trash bags, offered every courtesy."
March 25, 2019
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5.0 out of 5
"I love the service and attention I receive when I come in. The associate greets me by name without looking at the system, and is always friendly. I'm treated like family not just a customer."
March 19, 2019
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4.8 out of 5
"The only complaint is that sometimes the door lock to enter my building section does not accept the code at the first trial. I have to do it two or three times until it unlocks. Thank you."
March 08, 2019
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- Paul Anthony from Houston, TX
4.4 out of 5
"Staff is very courteous, whether in person or by phone. Always quick to help."
February 28, 2019
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5.0 out of 5
"You did exceed my expectation...quite a comely and attentive Store representative...i immediately felt safe and i couldn't ask for more...it's already been weeks now and i'm so glad i chose Life storage in this location and not forgetting a good deal with one free month. A big thank you!"
February 16, 2019
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5.0 out of 5
"CANDANCE WAS THE PERSON I DEALT WITH AND SHE WAS VERY GOOD. SHE KNEW HER JOB VERY WELL AND WAS VERY DETAILED AND INFORMATIVE."
July 23, 2018
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4.8 out of 5
"I just love the young lady who helped me. She was awesome and extremely intelligent. I will come please keep her on. Board for she will bring you many clients."
April 29, 2018
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5.0 out of 5
"This is my second time storing with life storage. Love how convenient the entire process is and the staff is friendly"
March 26, 2018
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- Guillermo from Houston, TX
4.8 out of 5
"you met them and personnel has been polite and efficient! Thanks and service will be used for a few months more??"
October 19, 2017
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5.0 out of 5
"Cynthia was very knowledgeable and helpful. I truly appreciate her, she made my moving experience a little less stressful."
April 26, 2017
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- Demetrice from Houston, TX
5.0 out of 5
"Having never had to use a storage facility I didn't really have any expectations but your employees were very assuring of security and cleanliness and the whole experience was quite impressive from the beginning to the end. Always pleasant! Keep up the good work across the board!"
February 23, 2017
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5.0 out of 5
"You should reward your long term customers with a discount on cost. "
February 18, 2017
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5.0 out of 5
"Cynthia, the manager and Raki were extremely pleasant and professional. Always helpful and courteous. "
July 23, 2016
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- Kimberly from Houston, TX
4.6 out of 5
"I was very happy that I didn't have to worry about rodents or insects the entire time I had my items in storage. I really appreciated being able to pay online as well. I would use Uncle Bob's Storage again if I ever needed storage in the future. Thanks."
February 01, 2016
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4.8 out of 5
"At the time I was in a rough spot (post divorce) and needed a place to "hold my stuff" until I could get settled. Well it was years later before I was able to get rid of the use for my storage but I am grateful that Uncle Bob's [Life Storage] was there, nice and convenient for me and most importantly kept my stuff safe for me until I was ready to make the next step. Thank you....everyone has been super nice and the place was always immaculate! "
November 23, 2015
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3.3 out of 5
"Both times I went in to speak to an associate, she wasn't there and it was past the time indicated she'd be back. Lunchtimes should be a specific timeframe to prevent this. The original space I was given had stuff in it."
October 31, 2015
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4.9 out of 5
"So far I am totally satisfied with my storage and the way I was treated."
August 28, 2015
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4.8 out of 5
"Was very helpful; Recommendation depends on location but this location was good."
August 28, 2015
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5.0 out of 5
"The manager there went above and beyond to get my storage and checked on the truck that was at another property to make sure it was ready for me to pick up to get my things moved to storage.She was very nice and handle her business very well."
August 27, 2015
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5.0 out of 5
"We have been storing our household items at Uncle Bob's for a little over a year. We recently had a concern with our storage units. The assistant manager on site worked hard to correct the situation. The District Manager called us to follow up on our concern and to make certain that the problem was corrected to our satisfaction. He respectfully listened and responded by offering us a partial refund on our previous month rent. Uncle Bob's customer service is exemplary. We will continue to use them with confidence and will not hesitate to recommend them."
July 31, 2015
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4.8 out of 5
"I have had the pleasure of meeting a few of the associates and they were more than what I expected in helping me. Thanks for a great experience."
April 28, 2015
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- Carmel from Las Vegas, NV
5.0 out of 5
"I have rented two units, several months apart, and both times I had wonderful experience with Nicole. She handled things very efficiently and professionally but I most appreciated her friendly manner! I have had to call Nicole several times with questions and to update my billing info and she has been very helpful to me. What an ideal employee to have when dealing with us - stressed out by moving - so calm and reassuring!"
January 26, 2015
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4.6 out of 5
"The facility was run much better after Uncle Bob [Life Storage] bought it"
January 23, 2015
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5.0 out of 5
"Customer Service was outstanding. The associate was very helpful, efficient and patient."
January 02, 2015
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5.0 out of 5
"I have never used storage previously and chose this location and your company because of the positive online reviews. The staff at the location were genuinely helping me both on the phone with my initial inquiry and in person."
December 29, 2014
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5.0 out of 5
"You guys ROCK!! My impression of a Self Storage place has been greatly improved...I won't settle for anything less in the future!!"
December 02, 2014
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5.0 out of 5
"The customer service was great and storage space is just the size I need. "
November 25, 2014
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5.0 out of 5
"Excellent service, the use of the truck was a lifesaver! Brillant idea, thank you."
November 23, 2014
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5.0 out of 5
"Customer service at it's finest! I was greeted promptly and treated very kindly. Cynthia is so sweet and thoroughly explained everything to me. I will refer all my friends and family here. "
October 06, 2014
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5.0 out of 5
"The representative offered a bigger space after inquiring into my belongings. She showed me the space, and allowed me to make the decision without being aggressive. Both representatives were friendly, and very helpful. "
September 24, 2014
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5.0 out of 5
"Your Store Manager Cynthia was very helpful and professional. "
August 23, 2014
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5.0 out of 5
"I am pleased with the facility. Very neat and clean. Property always looks great."
June 30, 2014
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- Thomandra from Houston, TX
4.5 out of 5
"The agreement on the phone was not available in person and caused a longer wait however the Manager was really helpful and a true joy"
June 27, 2014
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3.9 out of 5
"Temperature in my climate controlled building in the summer is about 80 degrees - it should be at least 77 degrees."
April 08, 2014
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4.6 out of 5
"Lynette and Nicole are always very pleasant and helpful."
February 28, 2014
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5.0 out of 5
"the 2 women in the office that greeted and assisted me was wonderful, accommodating...I couldn't have asked for better service"
February 23, 2014
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- Loneicia from Houston, TX
5.0 out of 5
"Your customer service is Divine. Thank you tremendously."
December 18, 2013
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4.5 out of 5
"Lynette is very personable and an asset to your organization. Regards, Paula"
December 04, 2013
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5.0 out of 5
"As mentioned in the survey. Your empoyees are always kind and professional. Keep up the good work. I also like the way they are cautious about giving out tennant's secure information. Good job!!!"
November 02, 2013
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- Karen from Houston, TEXAS
5.0 out of 5
"I don't visit my stuff very often but the staff is always helpful when I do."
October 18, 2013
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- Brigette from Missouri City, TX
4.4 out of 5
"Chris is an Awesome Manager who is always helpful and pleasant. He is a true asset to Uncle Bob's Storage. "
October 15, 2013
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5.0 out of 5
"Kela was very helpful and she had one of the BEST attitudes when it comes ti helping people and doing her job"
October 04, 2013
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- Vester from North Richland Hills, TX
5.0 out of 5
"I reside in Fort Worth and deal with the folks at Uncle Bob's in Houston only by telephone and through the mail. In every instance where I have had a need to communicate with the staff at Uncle Bob's they have been extremely courteous and helpful. I am totally satisfied with the service provided by Uncle Bob's."
September 18, 2013
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